I entered this store today with items for an exchange, i approached a member of staff who was directly in front of me, i explained in a very friendly manner that my friend had bought me some items for my hen doo which is tomorrow, but none of the items fit me properly (a denim type dress and a small top), i explained i had no receipt however the items still had tags on etc.. and i wasn't looking for a refund but, if possible could i exchange for another item?. the member of staff basically looked me up and down and told me in a very short manner that * no we don't do that here*. however i have exchanged items in the past without proof of purchase but with tags on. as i've had a very hard day mentally i didn't want to argue and instead said it was fine, i would look for something else and just pay for it on my own without an exchange. i took my pram around a part of the clothing to look at some items, when i noticed this member of staff following me, she then approached another member of staff and began speaking about me, clearly she thought she was whispering, but she wasn't doing a very good job of it.. as someone who has worked in retail on and off for the last 16 years or so i found this to be ridiculous, and also incredibly embarrassing, i immediately walked out the shop trying not to cry because it made me feel so terrible, and emotionally i don't think i could have handled the confrontation. i ended up going to another clothing store where i purchased something for my day tomorrow. i hope that in writing this it might mean a look at customer service in this particular store. the girl was about 5'4 with long dark hair and glasses. i'm not sure if i will return to that particular store to shop because i don't want to be judged for no reason. read more