My liner was replaced and it is perfect! I started a…read moremonthly service agreement with Nate's Pool service and my pool is sparkling. it has never looked better. I highly recommend.

I am very satisfied with the with my new pool installed by Nates Pools & Service. Despite the…read morechallanging weather and working through the mud they perservered and got the job. Mr. Shane and his crew worked on my pool even while I was on vacation and communicated with me throughout the process via phone. They are a very courteous, respectful group of people that made themselves available throughout the whole process. I looking forward to continuing working with them.

Great attitudes , knowledgeable , The communication was key for me. From the first call to the…read morefinal 20 min of priming my water Heater they let me know why and what was going on Thank You Guys

This Company gives the worst customer service. We had a brand new AC unit installed in July 2024…read more On August 5, 2025, we came home to an alarm sounding from the control panel. I reset the alarm on the panel only for it to come back on later. All thru the night I had to get up and shut this alarm off. The next morning I contacted Dyess and a Service Tech came out and inspected. His answer was we need a new board that is located in the attic. This was a Thursday afternoon around 5:30. He was going back to the office and find out when and where a board could located. Today is September 11, and we still have no answer as to when we will get a replacement part. I have called the office number twice, one being this morning. Still no answer about the part. No one calls you back!!!!!

My wife and I contracted Steve to do an install at our house in Ludowici…read more We ended up going with his company due to the expediency that they were expecting in the install. He told us that he was expecting a mid to late April install. This later turned into late June with Covid. This isn't too big of a deal as we had a feeling this would happen. Though we had much difficulty contacting him to determine when they were breaking ground. The problem came in first with all of the communication in development to install. If you decide to go with this company plan to do your research and design alone without input from the company. This was a huge issue issue due to my deployment to Korea and my wife working. You will need to specify every detail in order to get what you want because they will not take spoken words into account. First was that we told them that we were planning on gardening on the left side of the pool. During install, the graded it to the left and back towards the home which resultsin all the water splashed out, as well as rain water, drains into the area for the planned garden. This in turn means that i will have to place a drain down the length of the pool to move the water to ensure that it does not kill the plants. Second was that we instructed him to place a hole in the concrete to enable us putting a fire pit in. I gave him a PowerPoint layout to try and ensure it was where I wanted it. He misread it and made it about a foot and a half closer to the house resulting in needing bricks to prevent fire damage to the house. Third we told him we were going to put a slide in and needed him to plumb it. We stated that we wanted the slide to exit into the deep end of the pool. As you can see from the pictures, the slide exits just shy of the middle which is where it is sloping from shallow to deep. He told us after the fact that the concrete on the far side is too narrow to support the slide. If we had known sooner than we could have paid to extend the concrete to get what we wanted. Fourth, after the install was complete we had to contact the company to get the shallow end rope, extra filter, net, pole, vacuum, and hose. Steve had one of his workers come back to complete that work but we didn't get the net. I had to go back to Jesup yet again to get the net. Lastly, during the install the digger hit our electrical line going to our well. I received a call from my son while I was in Korea letting me know of the issue. It flipped the circuit breaker. Upon arrival home I was noticing the circuit flipping about 5 times per day. I contacted Steve to find out the location that the line was hit. Upon learning where it was, I began digging and found the short in the line that caused an arc and fried the line. I told him that I can understand them not wanting to pay for an electrician but could he at least pay the $100 that i had to spend on a new line that i had to install. He told me that he would not do that, that he was nice enough to give a $500 military discount (which I used to get another slab of concrete through him), and that paragraph 14 of the contract covered him. All in all, the actual work that they did looks nice. If you plan on going with them know that you will have to do all of the research and design, specify everything, and plan on additional expenses following the install.

SOOOO. Just called this company to ask for the drawings from the original construction of our pool…read more We just purchased the home and there is a leak in our pool. I asked if I could get a layout of the piping, was told flat out NO! I need the piping layout so that I will know where to start digging to find the leak from their improper installation. This is a pool that is 6 years old and has been leaking for a year (or more). The owner of the company refuses to share any information from the original construction. The owners secretary told me straight out that most likely he will not call me because she knows he will not share the information with me so no reason to call me back. You would think common curtesy would to be share this information with the home owner and maybe they will call you to make repairs or upgrades. They were more than happy to request me to call the owners son who owns his own pool company so that he can come out and repair my pool for me, said that they would share the drawings with him IF I hire him. Just WOW, this seems like some very underhanded sneaky way to do business. I went to the city and was able to get the original contract, but no detailed drawing of the overall layout for the pool and the piping. The guy has been in business for 40 some odd years, cant believe that he has been in business this long if this is how you handle your possible clients. Read through the contract a few time and not sure if its normal for pool companies, but do not see any type of a warranty for any work done or for any product supplied???? Would give a zero rating so far, but had to at least pick one just to post.

If you want your pool greener than your grass, and to be totally ignored when you have questions,…read moreyou should definitely use ASP. Customer service is awful, maintenance management will just ignore your concerns if there are any problems and they do not t or follow up their weekly services.

Did not complete project timely.(Still waiting) Paid 80% upfront and still waiting for the project…read moreto be completed. Not a seamless customer experience. They claim they are dedicated to delivering an experience their customer can trust....at this point I have lost trust. I am waiting for the project to be completed. It should not take months!!!!!!!!! Dr. T M Berkely Hall - - Bluffton SC

Our acrylic tub cracked on the front lower right area. Julian came out to repair it. We experienced…read moreexcellent customer service and an outstanding quality repair. He explained what he was going to do before starting and what to expect. When the repair was completed he showed us the final product, reinforced what he did, had us inspect the work to assure our satisfaction, and reviewed proper care of the tub and surround. It was amazing that you could not see where the repair was made! Great work Julian. I will certainly contact you with any future repairs we may need.