Some prices are twice as expensive as other markets, especially fruits. Food quality is low. Bread…read moreis of low quality​ with high price. No help desk.

Did not have as much variation, as I hoped. Additionally, overall prices were higher than…read moreadvertised.

Easy access. Items were easy to find. Check was quick. Employee were very helpful for us…read moreout-of-towners.

Like others in recent reviews, I too am disappointed that Big Y decided to very explicitly inflict…read moreitself upon what felt like a local grocery store instead of simply leaving well enough alone. I saw the corporate justification in another review, (the difference between Fresh Acres and Big Y being smaller and smaller), and it rings hollow. They didn't really have to plaster their brand all over the store, but that's their prerogative. I do feel like there has been a change in customer service since the transition, as though the employees now feel like they too are part of a faceless corporation and not some well-supplied local neighborhood grocery story. Case-in-point, The Umbrella Factory in Naples, ME (https://yelp.to/DO9Xzfl7rtb). They are locally owned but supplied by Hannaford, so they still have the small town feel while also being supported by a big grocery chain. Needlessly, Big Y found a way to suck the life out a cozy little spot. All of this aside, I love the smallish, local feel of Fresh Acres; it's nice not having to deal with the big supermarkets all the time!

Normally you hopefully realize if a supermarket gets the score here they are top of the game & this…read moreone can verify major. Area is in decent range of places for people to get locally in this section of Springfield & also not far from downtown, emergency services (police/fire department not far), colleges plus the place serves the community well plus various foods that are available I doubt the big ones could ever do. They have hot food for takeout including sandwiches/grinders, Goya Food (OMG), coffee (Puerto Rico), various oils, coffee, meats & stuff I don't know if any other spot even thought of carrying (your loss if you didn't think about it) & they accept EBT/SNAP, debit/credit card, cash & before I forget the place also does MA Lottery & tobacco & extra note they got security officers in the place & also the little note of the location (in case some fools got stupid in their mind). I apologize for lack of a photo but next time I'll rectify this.

Though the plan was not intended to do this I decided "I was there a second ago and should for…read moredecency" & good $6.22 spent. Everything is like before & even if they modify their place it still works in the end plus outside seats are available. Same quality of food, catering and service still identical.

Love this spot. The variety is what's great, almost anything you can think of for dining in or a…read moreprepared meal to take home. Everything is delicious! The staff behind the counter are always welcoming and accommodating, the vibe is relaxed but busy. It's a great spot to swing by for lunch if early dinner.

2 Words: WILD PASTA!!! :)) I've been coming here for years whenever I'm the area. They always have…read morea nice little smorgasbord out & it changes all the time but always something great to try! My absolute favorite is the Wild Pasta! I have never been a real lover of pepperoni but errrrmagodd, this is delicious! Lol There are strips of very lean pepperoni & tossed in ( what I believe is) Evoo. Give it a try! They have a huge assortment of foods, fresh homemade soups, grocery items, etc The service here is absolutely top-notch, super friendly!! Rico generally greets us & always with a nice fresh slice of sopressatta & cheese over Italian bread.. to die for! They honestly couldn't be more warm & welcoming! Love this place!!!

I want to love this place and go in weekly. Springfield South End deserves a historic Italian spot…read moreand this could be the gem. The people are great, food is authentic Italian, but please someone send in Gordon Ramsay and the health inspectors. Way too much old paper on the walls, stuff laying around, dust and food at uncontrolled temperatures. It's not your Nona's house- please give yourselves a deep cleaning.

I love Aldi, especially in this age where grocery prices are through the roof, Aldi makes things a…read morebit more affordable. The problem I have with this location in particular is that it's very hit or miss. There's like no in-between. I've gone in and things have been fully stocked, and great customer service by workers, but then other times I've gone in and they're selling rotting fruit/veg, lots of empty shelves and I've left having not gotten anything. What really prompted me to review this place though was the fact that we just got over a bad snowstorm, a lot of people were looking to replenish their food items and there was so much snow and ice on the parking lot. I saw older one's holding on to dear life by the side of their cars to try not to fall on the pavement. That to me is completely unacceptable. Everyone here knew days in advance a storm was coming, why didn't they prepare the inside/out of the store? and if you're going to open to the general public after a storm, you're not gonna plow the parking lot? Yet other stores nearby didn't have this issue, their streets were plowed and salted. Really concerning that they're not taking safety into consideration.

I don't understand all the multi-star reviews. I recently visited and was incredibly disappointed…read more First, the store was tiny. It probably had 6 rows of products. I recognized none of the products and wasn't impressed by anything. I left with a pack of coconut macaroons. That's it. The macaroons weren't bad, but they weren't worth the attempt. I was so disappointed. I was excited to go.

I love this supermarket and shop here all the time. I come here for groceries and for specific…read moreitems that I can't find at my local supermarket. They have a great selection of fresh produce, including vegetables and unique fruits native to Asia that are really cool to see and try. The staff are amazing--very nice, respectful, and always willing to help you find what you're looking for, or point you to where you can get it. They also have a wide variety of fresh fish, meats, and other essentials. The quality of the food is excellent, the store is always clean, and the produce is consistently fresh. Overall, it's a great supermarket and I highly recommend it.

Let's begin this review by speaking about the fresh produce. FRESH produce! High quality, well…read morepackaged. Prices are fair, and the selection is really, really good. Beautiful produce, both Asian and Western. Mushrooms? Yes please. Fresh Thai basil and other mints and herbs? They have them. Now, we have the veggies, what about noodles, and rice? Yes! They have it all. Fresh noodle, dried noodle, and a great selection of rice. Meat? Yup. It's there. Condiments and thai curry paste? Absolutely! Vietnamese specialties? Yes. Kimchi? I live on it. They have the good stuff here. Frozen foods? More winners. Pot stickers and other sorts of dumplings, frozen fish and meats. The store itself is clean, and the shelves are stocked. If you make Asian/Asian inspired food, this is the place to go. The store employees are helpful and courteous. If you're curious about what something might be, or how to use it, they'll be happy to explain. Lots and lots of parking at the Boston Road store. AND, you can get there on the bus if you don't drive! Thank you, 5 Star, I'd give you 10 stars if I could.

This week I updated my BigY app as recommended by Big Y…read more Unfortunately. since then, my purchases are not being registered and I am losing out on rewards points. I have made 3 attempts to contact Big Y with no response.

This has always been my go-to grocery store, but the cashiers are just openly rude now. I get that…read morethey would rather be doing something else besides working, but simple things like please and thank you are now long gone in this location. I'm not sure if it's just a byproduct of our culture in general not knowing how to provide good service anymore, or if it's lazy management at this location, but I will definitely be trying to find a new place to shop.

Best Italian sausage I've found in the Springfield area. I appreciate the spice rack for all your…read moregrilling and seasoning needs. The dairy section is always a fun treasure hunt- will my favorite yogurt be steeply discounted with sell-by dates imminent? The 10lb bags of chicken can be unwieldy, but as soon as I get home I'm normally repackaging them into smaller zip bag portions for the freezer anyhow.

As far as working and shopping there no. Alexis Vallides a hiring manager is unprofessional and…read morerude. Had an attitude the whole interview. She made mistakes and just placed blame on others instead of owning up to her mistakes. Losing employees. I'm sure it's because of her. Food also is kept up with. It's mixed with fresh food and food that looks and smells spoiled.

Had a nice mix of potatoes and turnips which they brought to a Boston suburban winter market…read more Really nice layout of items!

Top notch. Have shopped both at their farm & at the farmers market. Gorgeous on-location farm, with…read morea huge variety of seedlings. Love their rhubarb, watermelon, cherry tomatoes! They had a fire a few years ago yet managed to pick themselves up and keep selling, same stunning quality of food as before & really friendly help in hand.