priceless car rental is awful! don't rent from them! No one picked me for 2 hours...not one sign of their shuttle for 2 hours! Couldn't get a hold of anyone at the company! They wanted to charge me 20$ for a Florida sun pass even though I wouldn't have used it.They wanted my insurance declaration page or else i would have to purchase their insurance.Then they wanted to charge me 2000$ security deposit on my credit card. But their system wasn't working so I couldn't get a car anyways and they didn't know when it would come up so I was stranded. I didn't like the fact of charging my card $2000-I don't trust them.They could say anything was wrong with the car and take my $$ read more

Priceless car rental Tampa Airport. Reserved through Priceline. When I entered my reservation I did not change the default arrival time of noon. We got into airport at 1:30 After finding the way to the off property pick up circle I waited for 35 minutes for the shuttle. The ride to the rental center took 25 minutes. By the time I got to the location and waited in line for 20 minutes it was 2:50. The agent immediately told me my reservation was cancelled as a no show because it was more than 2 hours after the reservation time. He told me he had the car I requested but that I would have to pay a much higher fee to rebook it. I went over what I experienced waiting for the shuttle and he told me that he couldn't help me that I could re reserve but it would not be the same price. I told him to jut forget it. Went back to airport to rent from Hertz, $100 cheaper and same car. This is a horrible company. Do not rent from them. read more

SCAM THIEVES LIARS - booked a car for $9/day thru expedia. Arrived at airport, over an hour to get "free Priceless shuttle". Over 10min to get to their location. Staff has difficulty speaking English. WILL NOT RELEASE PAID CAR UNTIL YOU PURCHASE THEIR ADDITIONAL $25/DAY CAR INSURANCE. Walked out, Expedia has not returned our money from Priceless still. read more

lots of negative reviews, glad I chose to take my chance, everything went smoothly, shout out to Fred the agent who took care of me...no shuttle issues, declined their insurance, no problem, did take the toll package. Had a 2024 Buick suv, with 9,000 miles, was very pleased with my experience, and will use them again. five days $150.00 including toll package. rented over the memorial day weekend . read more

DONT DO IT!!!! Decent price for the worst service ever. If i could give this place zero stars I would. I arrived at MCO I HAD BEEN reserved my car & i never got picked up from the airport. I arrived wt 6:40 & was outside about 6:55 they said the shuttle picks you up every 15/20 minutes in A12 at the airport we waited for a hour & kept calling the number to see where someone was, however no one answered. We ended up catching a cab to the rental car place. First off they have no hand sanitizer in the machine, i explain to the man how I had been waiting for someone & no one came. He said well they just came from the airport, however they were not where we were, so I'm not sure where the peoples inside came from. He didnt care or wasn't apologetic at all... then give us a dirty car,. I mean it is still COVID right? & you could barely see out the windshield. None the less we had rented a suv after taking it to the car wash on our own the car its self was nice. It was a nissan & was good on gas. They were a horrible start to a great vacation. Renting from here made my first day stressful & I kept calling them & nobody ever answers so dont let anything happen to the car they wont know. They wont answer. What a headache! read more

David was super helpful! even though at the time of our arrival he was the only employee there. Got our car, returned the car no problems! I see a lot of negative reviews, for our experience, this wasn't the case and I thought I should share to help the business. read more

As soon as our flight to Florida got delayed, we called priceless to make them aware of the changes. (Mind you it was only delayed about an hour) After countless calls to every listed priceless number, not one was answered. We were arriving right before they were supposed to close, so we weren't sure if we'd get on the last shuttle pickup for the night. We waited at the airport for awhile, just in case, before calling an Uber to get to our Airbnb. Early the next morning, we called to see if we could still pick up our reserved car to which we were told they had no more available. The one compliment I will give is to the person who provided me with a refund, he was nice and helpful on the phone. Not worth the stress of worrying about whether or not we'd have a rental for the week :( read more

Buyer beware- these folks lie! They tack on $19 per day insurance that they claim is required by law- NOT TRUE. Zero class, zero ethics- total rip off. read more

I had a reservation with Priceless and I wasn't aware they were outside the airport . Rental cars outside the airport close @ 11 pm . So because we landed @ 12:45 pm we had to get an Uber to the hotel and next day I went to get the car . I'm not sure how Amex has companies like this that don't accept Amex as a payment . I didn't have a visa credit card and for using a visa checking card I was charge $30 daily plus I had to get their insurance . I got a descent car with a flat tire , before I left I drove the car around where they clean the cars and asked the employe there to put some air on the tire . That guy didn't even know how to put air in the tire neither how to turn the air compressor . He connected the house for 2 minutes and says to me us ready . The hose never pumped air . It was hilarious . This place shows online to be the cheapest and they are not - I should've have read the reviews before renting here Btw this was Orlando read more

I wish I could give this place negative stars. In a nutshell review: No car available that would fit our party as we rented No compensation We can either wait half the day for a possible bigger car OR we can cancel our reservation and find a new one today. Half our first days trip being spent on the floor of a "priceless" train wreck. RUN. Run fast and run far from this scam of a place. read more

Priceless - Car Rental Near Me - Orlando, Florida

I extended my rental personaly for $59.84/day, than the following day I extended 2X 1 day by phone. I confirm the same $59.84/day prices, which means $119.68 for 2 days. When I returned the car they charged my card $198.58 for no reason. The guy at the counter did not know what to lie for how it is that price come up. First he said that is a late charge, I ask for what, than he said the price can change. That is not true, due if you agrree on something, they can not change the price without notice, that is the law. I rented a car a week ago from Priceless in Miami, but nothing to compair the 2 companies. The Priceless Miami an excellent Car rental but for Orlando Priceless, better you run away if the money worth you. I just read too late theire lot of negative reviews about their scam phylosophy. read more

AVOID AT ALL COST. Booked our rental car on their website about 2 months before we went to Orlando. Our plane landed at MCO airport at 6am on an April Saturday morning. Got our bags and went waiting at the pick up spot for the Priceless shuttle at about 6:30am. Called Priceless multiple times but no one answers. Only a phone recording that says they opens at 6am and their shuttles run every 15 minutes. We waited for an hour, no shuttle, nobody answered their phone, as if somebody didn't feel like opening the shop that morning or the company has closed down permanently. Rating Priceless rental car zero star would be too many. AVOID AVOID AVOID. read more

I had a reservation with priceless from 1/12/23-1/19/23 at LAX airport. After waiting half an hour at the spot they directed me to wait and no shuttle, I call their number and was given directions to another area where I waited another 20 minutes. After arriving at their "office ", about 100 square feet, the size of a small bathroom, I waited another 45 minutes outside. I told the customer service representative that I had a reservation for today. She said that I have two reservations, one for today and one for tomorrow. I said I only made one reservation, for today, and only received confirmation for the one. She insisted I made two reservations. I am very confused. She said yes it's you, same name same address same email same "everything ". Then she said "you have two emails one is iCloud something and the other one cheng.....@aol.com, which one do you want to use?" Instead of verifying my information she insisted I made two reservations and assumed I had two emails. She then said I have to buy their insurance because I only have liability. I have rented cars from many car rental companies and never had issues with insurance. She then takes a personal call on her cellphone for a few minutes, after she hangs up she starts texting on her phone. By now I have been waiting 2 hours, I knocked on the clear partition to get her attention. She looks at me, says , my name is Veronica, you could have just said my name. She did not have a name tag. She then smiled, and said "Oh my god, oh my god, I can't even take an emergency phone call from my child!" She then makes fun of me, knocking on her desk while saying oh my god, over and over with a little smile and looking at her coworker. She tells me there is a $200 deposit that I will get back, prints me a receipt , but the $200 is not itemized. I point this out to her, she says "don't worry about it, it's all in the total. After asking her three times for a receipt that shows the deposit charge, she says in a mocking tone "just for YOU I'll print it out, just for YOU, I'll print it out, a, b, c, d.." like I must be an idiot. She then yells at me that all they have left is a Nissan Sentra, I am fine with that, just want to get away from this crazy woman.Priceless car rental is nightmare, never have I had such horrible service. Date of experience: January 12, 2023 read more

Still waiting on a refund for my $250 deposit that I had put down on 12/27. It's been 2 weeks and the manager at the Orlando location said I would see a refund within 3-5 business days. It's now 11 business days. Please help. read more

This is not just terrible service. it's fraud they don't honor your reservations. charge you $50 per day for their insurance and don't allow you to use your own coverage. They are flat out crooks! Stay away!!! The worst ever read more

Where to begin with this joke of a car rental company... first of the new location is some old janky ass building with a terrible parking situation. However I'm gonna start from the beginning, getting the rental from Priceline which seemed rather reasonable, get the car think I'm good, mind you this my first time renting a car. I get to the rental car location, upon entering the store I'm hearing people already bitching about the level of customer service and satisfaction from this company. Customers were complaining about the wait time for the shuttle, some were never picked up by the shuttle. Then there was one guy who got there his car rental was cancelled and the kicker is they never notified him so him and his son were asking if they had any other car their solution was no sir we do not have any more cars for rental. The poor guy was like dude there are plenty of cars on the lot. Other customers experienced unnecessary delays with the shuttle service which cost them their rental for claiming they were a no show. This lady from Canada came in shortly after I did, nice lady I liked her an she told me that Priceless charged her for the tolls, now mind you Florida governor suspended all tolls in the state due to the hurricane last week. I'm listening to the customer talk to the representative and oh my god hire some people who can speak proper English not broken English and then switches to Spanish. The guy also mumbled while talking behind his plexiglass window which made it even harder to hear him. His bullshit excuse was I was unaware that the tolls were suspended, I was like dude do you not take the highway it literally says at each toll that they are suspended by the governor do not stop. He just rolled his eyes at me. The Canadian lady was given a number to call for a refund of $115, welp the number she called she couldn't get a hold of anyone so I provided the corporate number and the ceo Mike DeLorenzo name to her to get a hold of. The worker just stared at me when I gave her this information along with coming to her defense that toll roads were suspended. Now I'm finally getting assistance myself, I get up to the counter the female employee asks for the itinerary show her then she's like car protection i inform her I already took it out then she gets snippy with me and like oh then can you show me the confirmation. I'm like wow like a switch go from sweet to sour, give her the confirmation then she's like I need a credit card I'm like for what I paid online and can you take debit card. Now she's getting bitchy with me, she's like when you booked the reservation it should of asked for the credit card, I said I used affirm and was unaware of the credit card deposit and was informed I could use my debit card. She's like uhhh I could point it out to you that we need it and we no longer do the whole debit card deposit. I gave her my credit card she's just swiping away, of course I knew the limit on the card she's looking at me like says declined in a bitchy tone, my response was no shit my limit is only 300 meanwhile i have 4k in my checking her eyes got big like some gold diggers. Was like but hey you guys don't do debit so maybe I'll call my in laws to see if they can help. I call my mother in law while waiting she's agrees to assist me with the whole credit card payment, get back to the front the so called nice lady disappears, the only one up there is the guy who mumbles and could barely speak English. My in law is asking him if she can provide the credit card he's like no she's like why not goes on some tangent of why he can't. I just told him cancel my rental then. Now the fun part cancellations the whole thing says none refundable I was like the hell it is so called Priceline they called priceless and supposedly the first attempt they said was closed. I said that's bullshit I got him at 8:30pm after spending 2 hours at that shithole, and saw the hours of operation and they close around 10pm they are still open. So the guy calls again no response. So I hung up and called again, I got this rep named Leia now bless her heart for she was willing to help me, I gave her this particular priceless store's number just incase. She called the number they had on file no response, she called this number then switched back to me let me know she was in line to talk to the rep about my cancellation, I told her all that happened and she was like omg that is terrible. So after about 30 minutes she's able to talk to someone and confirmed the cancellation and full refund. Never again book with this company btw pay attention to the charges they charge tolls $14 a day so I would decline it if I was any of you whom want to try and book with this scam of a company. read more

CRIMINAL activity / extremely unethical at best The staff here will add fees to your bill without your consent and or trick you into believing you don't have a choice but to purchase what they offer. I've called their corporate office. Time will tell if anything changes...DO NOT BOOK WITH THIS BRANCH.... read more

I booked my rental on Expedia and when I got to the rental location I was completely bamboozled! They will overcharge you before you even know what is happening, this guy at the counter printed my paperwork, walked outside with it and pulled up a car and handed it to me as I was ready to leave. It wasn't too long before after I left I realize they charged more than my booking price. When I called the store to dispute it the counter person refused to come to the phone! They have yet to make it right... read more

Stay away! Stay away!! This place is a scam. Apart from the usual complaints in all the other reviews that the staff are slow and rude, they scam u with the damages in the car. I reached Orlando by 7pm and got to the rental place by shuttle by 8pm. It took almost 45min to process my reservation and got my car by 9ish. By this time im waiting after a long flight with my wife, 2 kids, 4 luggage and 2 car seats in hand. They got a 2017 nissan altima black for me and walked around the car for 30s in their drive wat at night light and signed me off. After 6 days, when i returned the car, they staff directly came to the front bumber and found a scratch and told me im responsible for it. Since i knew i had no accidents, the staff argued that somebody might have made a scratch when the car was parked. Thats not possible, since the scratches are not fresh and invisible with a normal look and they were clearly touched up by paint. They accused me and my wife of making an accident and touching it up with paint in the middle of our vacation. I have my insurance and i took foto of it and gave it to my insurance. They were very rude and 4 people ganged up on arguing with us and delayed our shuttle back to airport and we made it to our flight at the very last moment. The vacation had a totally bad ending. I have rented cars for more than 10 years at airports during vacations and this is the first of its kind. Worst experience ever... This scratch was no visible under normal light and look - they take advantage of it and try to scam customers insurance money. read more

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The price is cheap, but the car all with some Mechanical issues. Had to return 2 the last one I gave up and manage with the issues. read more

I'm a frequent business flyer and rent cars for all my work trips. This place is one of the worst I have experienced anywhere in the country. The staff is insanely rude, they force you to sign their rental agreement on their little touchpad without allowing you to read the agreement first. They also force you to sign that the car is undamaged, without permitting you to see the car first! They claim you must use their toll payment service because Florida highways do not accept cash, which is a plain lie. Avoid this place like the plague because they will scam the shit out of you. They will nickel and dime the fuck out of you, double your rate from what you agreed to when you booked, and dump thousands of dollars of "damage" on your credit card fraudulently. You have been warned. If you rent from this place you're a moron. This place is one of the worst dumpster fires I have ever seen in my life. Just look at all the negative reviews here. Any positive reviews are 100% guaranteed to be fake reviews submitted by their own staff. read more

Scam!!! They force you to pay an extra $30 a day to purchase their insurance. If you're lucky, you can just walk away and rent elsewhere. By that time you'd have waisted at least 2 hours of your time learning you've been scammed. I walked away and rented a luxury vehicle from SIXT for less than what I would've paid for their Altima. They are still in business because no one reports their scam to the attorney general. Please do your part and report! read more

This place is a hot dumpster fire and I truly hope it shuts down. Took over an hour for the shuttle to arrive and the woman on the phone was a bitch and said the shuttle was on the way when it clearly was not. Once there, they tacked on an extra $100 to the "security deposit" which is listed as $150 online. So they WILL charge you $250. Lots of hidden little fees they don't mention that ended up costing an extra $300 that they never spoke of. read more

This company is very unprofessional and the service is awful in addition to have a very bad, rude and poor customer service. I was charge a 50 dollar fine in my car rental just because I got lost and pass thru a toll. I explained to the counter clerk and he was very rude and charge it anyways. This is the last tome this company have my business!!!!! I will not recommend this car rental to anybody coming to PR!!! Friends from USA DO NOT RENT cars from this place!!! They advertised lower prices but look for things to get your money and since they have your card they take advantage of that!!! They are the worse!!!! read more

Orlando Location: Don't let the low prices lure you in. If it sounds too good to be true it definitely is, especially here. This establishment and its owners are horrible. They lure you in with low prices and then gouge you when you get there with false information. When my husband went in to get our car, they asked about auto insurance. The way they asked made it sound like it was included in the price. When I called to get it fixed, they told me I would have to drive all the way back to the rental place and resign. They were rude, flippant, and basically just didn't give a crap. They knew they had us and showed no sign that they were sorry or had any kind of value for their customers. When we returned the car, I again asked about the insurance. I told them that I felt duped into something that I didn't need. Again, they couldn't have given a crap. It was more like haha we screwed you! When I asked about insurance they told me that if I didn't use their insurance I would have had to pay $10/day to transfer my own insurance anyway. I'm pretty sure that is not legal. read more

Stay away, made me and two others wait at airport for 1 hour and 45 mins, when I get there the guy ask if I wanted to active the toll pass for 15 dollars. He did not say it was per day. Said if I didn't get it I would be changed 25 dollar if I go Thur one. I said ok and after my card was charge and no way to get my money back he said it was per day. Did not get the car I rented and it had no gas in it. Had a low tire and the brakes where bad. Stay away from them!!!! Oh and I had to get the car myself for dents and video it. The car was black and it was dark without light. Where I told him what was wrong with car, came at me as if I messed the car up. read more

Terrible EXPIRED TAG ON RENTAL CAR! NOT 24h AND THEY CHARGE YOU EARLY OR LATE CAR PICK UP. DONT EVER USE THIS COMPANY! Customer service is terrible. They do not care to fix or help resolve an issue that was clearly made on there behalf. When we asked at there location in person, and when we asked via phone w a supervisor if they could rectify/compensate or help resolve the issue which was there mistake, they refused and said they can't and won't w no care or concern....custom service w no value,... no F's given mentality. Don't use Priceless if u don't want a headache OR being screwed over. read more

Priceless - EXPIRED TAG ON RENTAL CAR PRICELESS! - Car Rental Near Me - Orlando, Florida

Would give ZERO stars , stay away!!! When imI arrived they did not have the car I wanted! The website I booked did not match the price I paid at the place. Was forced to get insurance. They pack on so many fees and no shuttle available. This is not located at the airport. I had to pay for $30 taxi to get there ! Annoying I do not recommend, stay away . SCAM read more

If I could give this place negative stars believe me they would get -5.. first time traveling to Florida with 7 people for a baseball tournament and each person with a big luggage and payed for a mini van only to land and "CLAIM" that they called us to let us know they gave our van away because we are late when we called them at 8:00am the time we had set to pick up the car. There was no call no voicemail. Then they wanna charge us and extra $150 + deposit fee when we were told a deposit fee was included so when we asked why the extra 150 their response was that it states in the "terms and conditions" which we all know nobody ever reads that page so it should state on their main page possibly even in fine print. So we pay the fines and get the car and it's one size smaller than the minivan we were suppose to get and they set to claim that the third party we booked with over booked them. Shouldn't they have control over that. So pleading with them they would not offer us a bigger car, very horrible service. DONT EVER EVER COME HERE, RUDE SERVICE, GIVING AWAY CARS PEOPLE PAYED FOR. Picture shows luggage nearly not fitting only seating 5 people when it's 7 of us read more

Priceless - Car Rental Near Me - Orlando, Florida

Great service to and from Old Key West from MCO. Everything went well and most importantly was on time. Will certainly use this service on our next Disney trip. read more

My friend and I were in a real bind after another rental car company fell through last minute in Orlando. It was already after midnight and Priceless was the only place nearby, so after contemplating Ubering an hour to our destination or going back to the airport to rent a car there for over $300 for the weekend, we decided to ask Priceless if they had anything available. Although they do not usually take walk-ins, Mina accommodated us and was extremely kind during the process. We were truly out of luck and he helped us out, ultimately allowing us to get to our destination safely (even if it was almost 3 am by the time we arrived). After renting here, I saw this place had a bunch of negative reviews. I can honestly say we didn't have any apparent problems and I am thankful for their service. read more

Ok so I went on priceless car rental in Orlando Florida on Narcossee Rd. I made a reservation for a vehicle at 6/day Blah blah blah. Perfect. I get there which non of this was told even when I called where they are located. That no longer it's unlimited miles but only 100 miles a day. Proof of where I reside at. Proof of full coverage insurance on your current vehicle only because I'm a florida resident. Boooo for Priceless car rental in Orlando florida. So I'm wondering why they do this to the Locals or only certain locals? . Totally confused. Stay away from this place. These little bootleg rental companies really suck. read more

Priceless - Car Rental Near Me - Orlando, Florida

This is a scam company that goes by different names. The name we rented a car under was HDC car rental. It was far from the airport, no one picks you the phone, shuttle comes every 4 hours to the airport. They charged our card a reservation feee and they had no car for us! The girl in the front was extremely rude! I don't know how these people are in business. Stay away. Not worth the shady cheap prices they set online. read more

I really enjoyed my rental from Priceless of Orlando. I originally had a Jeep SUV rental in store for my 5 days in Florida. When I got to the rental agency a really nice rep handled my paperwork explaining to me the toll situation in the immediate area so she offered a toll package which I added to my contract. It's just easier and more convenient instead of worrying about having change or even worse being on a toll road that doesnt have a change booth but only accepts the sunpass. You don't want to get the 50$ violation in addition to the actual toll fee. As in was showing her my ID, insurance ID etc she said she could upgrade me from my Jeep rental ti a badass white Dodge Charger. I've rented one of these before on another trip, I happily accepted When it was time to return the car, I just filled the tank to full, brought it back to the agency, another rep looked over my car, handed me my paperwork and said she ll also email me a receipt and that was it!! Super easy!! Then we caught the free shuttle back to the airport. I highly recommend this car rental agency. Super fast, super reliable and hassle free. 5 stars. read more

Priceless - Dodge Charger upgrade from Priceless of Orlando. Top notch rental agency. Highly recommend - Car Rental Near Me - Orlando, Florida

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Blatant Discrimination.... as soon as I attempted to check in I was told they don't rent to anyone with a Florida license. I let him know I checked their website and it stated there were restrictions but FL residents were allowed to rent cars. He then said if he ran my license I would be denied and I asked him to run it anyway. He pretended to scan my license and immediately told me it didn't work. I asked him to print out what he saw so that I could call 800 number to verify. He told me print outs were not possible and I couldn't take a look at his computer to show my decline. I immediately called 800 number and they informed me that it wasn't true that I couldn't rent vehicle. When I returned I was met by a group of women who I later learned worked there as decoys of public officials who were trying to control all complaints. As I approached the desk a third time I got a new story of special requirements including a 1 million dollar additional liability policy outside of my traditional insurance as well as a max of 60 miles and a 1000 hold fee. When I agreed and produced all info I was told that the computer rejected it, I couldn't believe it. This place should be illegal, please avoid this at all cost. read more

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LAX scam scam scam! Picked up the car no visible damage. Dropped off the car before hours (early flight) When I arrived home they had already drafted $200 off my credit card. I only knew because they again attempted to draft another $500. I was told I caused damage to the car. And received the following pics. They are charging me for so many things I don't know where to start. I did not hit anything, nothing collided with me. Its because no one was there to check me in. I was aware of the early drop off fee. That $25 fee turned into over $3000. read more

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This was the rudest most inconsiderate rental company. I waited over an hour for the shuttle to pick me up from the airport. When I got to priceless the several shuttles were here on premises. Never came so I had to use Lyft. The car smelled of cigarettes. For someone that doesn't smoke it's annoying. Drop off wasn't any better. I just so happen to miss the shuttle. Had to use Lyft again. They are again very very rude. read more

I wish I could put negative stars. I made a reservation Oct 2, 2023, I show up at the Orlando Airport Oct 13,2023 , went downstairs where I waiting over an hour for the shuttle. Caught an Uber to the location ($20) only to see the shuttle van sitting there, went inside and. The shuttle Rep states it hey sent emails out earlier in the week to state they were sold out of vehicles. She advised to me was " better go back to the airport and book online before you get there. Now the shuttle can move to take me back to the airport. This place is full of it read more

Me too, I'm a victim of Priceless, I booked a car online, When I picked up the car the parking lot was empty, so they gave me a bigger car. They said nothing about the price and I didn't sign anything so I thought it was super cool to get a bigger car for the same price. But wen I came home I checked my credit card account and saw that they charged me almost $300 for this upgrade. I tried to contact them, but nobody picked up the phone. Avoid this company, they are robbers. read more

Super slow service took like a half hour just to get us from the airport then had to sit and wait for ever for them at the car place wtf horribly slow service read more