The staff we dealt with were pleasant and helpful. I can even say the car we received was nice and…read moresmelled freshly cleaned. HOWEVER, it was quite far from the airport and we used Routes because they were inexpensive. $200 for the week. When we checked out, the bill was $496. A far cry from the quote we received. We could have used a rental agency much closer to, if not at the airport for that. We won't be using them again.

UPDATE: Been on the phone with Priceline for 40 minutes. They have been trying to call Routes to…read moreverify that they will not rent to Florida residents. They have called multiple times and (at my request) keep trying to call. No one at Routes is picking up. I can verify that there were two people working the counters (one male & one female), two females working behind the counters at computers that were not assisting customers at all, a middle aged gentlemen working in office number 3, a middle aged woman that was walking in and out of the break room, one gentleman wearing a long sleeved shirt and hat, and another gentleman with short dark hair wearing a blue shirt - but apparently no one is available to answer phones. Priceline will not issue my refund until they verify that I do not have a car - and Routes cannot even be bothered to answer the phone to provide a confirmation! Original Post: Waited in line for a half hour with a total of 5 guests in front of us. There were multiple people working, but only two people were working the counter. They were working at a snail's pace. When we finally got to the front, I had my DL, booking credit card, and confirmation email ready. Without so much as a "hello", she looks at me and says, "we don't rent to Florida residents, ma'am. It's in the terms and conditions". I booked and paid through Priceline. Priceline specifically asked where my DL was issued. I told her this. She said " you booked through a third party. It's in our terms and conditions". If you're contracting with Priceline, you should make them aware of that. Put up a sign or something so people aren't wasting their time waiting to find out you won't help them, and wait, what? You're located in Florida and won't rent to Florida residents?! Horrible customer service. Flash from Zootopia works faster than they do. They don't do business with the residents of the state in which they operate. Oh, and they had four stalls in their women's bathroom - all were out of toilet paper but one, so go before you get there because you will be waiting, and if someone is already in the only stall with toilet paper, you're going to have another problem in addition to the ones listed above.

Easy check in/return procedure, fair pricing, beautiful rentals that fell very new (ours had under…read more5,000 miles), and it was easy to access from Tampa airport!

Do NOT rent a car from Alamo Rental Car at the Orlando, FL Airport (MCO)! The car we rented is…read moreINFESTED with cockroaches! Roaches are crawling all over the vehicle and have even crawled on me as I am driving. It is GROSS! I have called their Customer Service twice now asking to swap out the vehicle. The person on the phone takes a report and thats all. One person did email me and say to bring it back to the airport but we are in Tampa now so we can't do that. I have repeatedly asked them to switch me out with a car from the Tampa Airport....but I get no response. This is the worst rental car experience I have had in 30+ years of renting vehicles.

If I can give them zero rating, I would. DON'T RENT FROM THEM. THEY FORCE PEOPLE TO BUY THE…read moreINSURANCE AND CHARGE YOUR CREDIT CARD FOR EXTRA FEES YOU DON'T AGREE WITH. ****SCAM ALERT****BUYER BEWARE**** We booked a car rental through FINALRENTALS.COM because the advertised price seemed very competitive. However, this is how they get you. Our 3-day rental should only be $201.20 total based on the booking website which did not reflect the actual total we ended up paying. I typically decline rental insurance because I carry full coverage on my personal vehicle. At pickup, though, the staff informed me that their location requires $300,000-$350,000 in property damage coverage. This is significantly higher than what most standard auto policies include (usually around $50,000-$100,000). Because of this requirement, I was forced to purchase additional insurance. As a result, the total cost for the 3-day rental increased to $380.36--nearly double the original quoted price. On top of that, my credit card was charged $388.09, plus an additional $14.51 for toll fees that I was initially told were already included. I'm sharing this experience so that others are aware and don't get caught off guard like I did. Based on my experience, the pricing was misleading, and the situation felt deceptive/scammed. Their pricing is misleading, and the added requirements are not made clear at booking. What looks like a good deal is anything but. Be prepared to pay far more than the advertised price. Also, I want to add that the receipt I got when I booked said it includes insurance. FINALRENTALS.COM should investigate this company regarding the unethical business processes.

I will never use SURPRICE again. We rent cars in Orlando through expedia quite frequently…read more Normally, the price is in line with the amount prepaid in advance. Surprice added almost $200 additional fees for additional airport taxes, client fee, claims fee of $50 (which should only be needed if a claim occurs on the car) and other miscellaneous charges. I had no choice but to take the car, but the rep (Guillermo) assured me he would contact Expedia to verify the price I paid and then adjust the totals later. I knew this had risk, but tried to be trusting. Over a week later, nothing heard. So the rental car was very expensive compared to any other I have used in Orlando. Stay Away. And Shame on Expedia for allowing this company to be a partner. Edit 21 July 26: I just received an additional charge for $14 but have no idea the reason. But still no word about any refunds or adjustments for the duplicate fees and Claims Fee. STAY AWAY. The Expedia website indicates the following regarding rental car charges: - All about car rental rates: The price quoted includes the following: State and local taxes Airport fees Unlimited mileage (unless otherwise noted) Breakdown assistance These guys charged me additional state and local taxes as well as Airport fees. Plus a $50 charge for a "Claims Fee", although there were no claims.

So I'm going to tell you I booked the reservation on Priceline and was impressed on the price of…read moreit. I chose a Nissan Altima or similar. After I made the reservation I started looking at reviews and was immediately nervous. I made copies of my insurance card and made my friend bring a copy of his. I'd previously been to Orlando but with a friend who lived near Daytona so I was very well aware of the tolls out there, we were spending our whole trip in Daytona beach with the exception of flying in & out of Orlando & staying our last night out there for convenience. I chose this place also because they had a shuttle to & from the airport, which is so nice because driving around the Orlando airport can be extremely confusing and stressful if you're not familiar with it. When we arrived I did start to feel anxious because the shuttle did take quite a while. Finally I called to ask for an eta on the shuttle and the woman on the phone said 9 minutes away. So the shuttle driver did arrive and was super helpful with getting our luggage on the shuttle and we arrived safe and smooth to the rental office. And again the shuttle driver helped get our luggage off the van. The line actually moved pretty quickly and once my friend got his insurance uploaded it was very quick to get through that part. They offered the toll pass which to me seemed high- we were going to spend the week in Daytona as I said so I declined it, I feel like they do try to get them to push that. Also, it's 2025 my iPhone shows me the non toll routes to and from- if you're not in a hurry or rush to get anywhere don't buy it. There's like 1-2 tolls between Orlando and Daytona Beach. We put a $500 deposit on a credit card and we were given a Dodge Charger. It was a little difficult to get our luggage into it but we pieced it together. We didn't have any issues with the car and it actually got pretty good gas mileage. When we returned it we just pulled right in, left the keys on the dash and got our luggage out. The car was quickly checked back in and I quickly got an invoice with a 0 balance. Soon after the shuttle arrived and the driver again helped us with our luggage. He got us safely to the airport and dropped us off- again helped with luggage. Where he dropped us though you have to go up to the 3rd floor to go to the check-in counters & TSA. This was actually a great experience. I'd definitely use them again.

I booked through Tmobile rewards. I called the Usave agent in Orlando, who sent me to a location…read morethat hasn't been open for years. By the time we found the right location the pick up time window had passed. Requested a refund and they blamed Tmobile even though it was their agent that caused the missed window. Shady business practices.

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

Samuel was incredibly helpful in explaining the rental process. He provided excellent customer…read moreservice throughout our interaction.

They are a scam. They advertise low rates and charge extra when you get there . Do not use themread more

I know how it goes so locations like this... If you arrive at a busy time or when a customer is…read morebitching or when there aren't enough inspectors, the line can be over 30 minutes long. I acknowledge I may have just had lucky timing - 3 employees at the desk and no line. Instant service. I assume the inventory is low at this location - I wanted an economy car and got a Jeep. After spending 16 hours in the Jeep over 2 days, I want an economy car even more. I returned the vehicle on Sunday, when they were CLOSED. I was concerned that my key drop would not have registered until an additional billing day. But one of the staff called me on Monday and informed me they had checked in the vehicle and everything was okay. This location is perfect for me because I live right near the airport but don't want to pay airport prices. If you're coming in to MCO, the difference between locations might not justify the Uber ride (Uber pickups at MCO have an extra surcharge, and I only saved about $6 based on the quote I got from this location).

Scammer that don't rent from this company... flexways rental in Orlando is a scam... comes up as…read moreZezgo on your credit card once it's charged not a transparent company at all hidden fees large deposits we're talking about 1000 or $2000 deposit toll-free are ridiculous. Read the fine print they give you a price when you come up to the front desk or return the card, they'll charge you a different price keep keep in mind. I had a package purchased through booking.com and when I called they weren't aware of all these hidden charges. They couldn't get a hold of them. Had to send them an email and up to this day. They haven't responded to them. Everything was paid. I have full coverage of my insurance, but yet they have no use mandatory fee that they have to charge you which is ridiculous straight up con artist, unethical company