The staff we dealt with were pleasant and helpful. I can even say the car we received was nice and…read moresmelled freshly cleaned. HOWEVER, it was quite far from the airport and we used Routes because they were inexpensive. $200 for the week. When we checked out, the bill was $496. A far cry from the quote we received. We could have used a rental agency much closer to, if not at the airport for that. We won't be using them again.

Do not let the cheap base rate fool you. My experience with Route Car Rental was incredibly…read morefrustrating due to a series of deceptive pricing tactics at the counter. From the moment you arrive, they use high-pressure sales pitches to trap you into buying unnecessary extra insurance, making you feel like it is unsafe to drive off the lot without their specific coverage. The costs do not stop at the counter. They impose exorbitant toll fees after the fact that far exceed the actual cost of the road tolls. Furthermore, they enforce strict geographical restrictions, charging a ridiculous $40 per day penalty just to cross state line. (the out of state fee will not only apply to the days you cross the State line, they will charge for the entire rental even if you cross once). On the booking site says unlimited miles and doesn't clearly state the geographical restrictions unless you take the magnifying glass to look for it. Once you cross the boarded the unlimited miles turn into 200 miles per day for the entire rental period. The entire operation feels like a classic bait-and-switch designed to drain your wallet. Save yourself the headache and unexpected fees by booking elsewhere.

Easy check in/return procedure, fair pricing, beautiful rentals that fell very new (ours had under…read more5,000 miles), and it was easy to access from Tampa airport!

Do NOT rent a car from Alamo Rental Car at the Orlando, FL Airport (MCO)! The car we rented is…read moreINFESTED with cockroaches! Roaches are crawling all over the vehicle and have even crawled on me as I am driving. It is GROSS! I have called their Customer Service twice now asking to swap out the vehicle. The person on the phone takes a report and thats all. One person did email me and say to bring it back to the airport but we are in Tampa now so we can't do that. I have repeatedly asked them to switch me out with a car from the Tampa Airport....but I get no response. This is the worst rental car experience I have had in 30+ years of renting vehicles.

I will never use SURPRICE again. We rent cars in Orlando through expedia quite frequently…read more Normally, the price is in line with the amount prepaid in advance. Surprice added almost $200 additional fees for additional airport taxes, client fee, claims fee of $50 (which should only be needed if a claim occurs on the car) and other miscellaneous charges. I had no choice but to take the car, but the rep (Guillermo) assured me he would contact Expedia to verify the price I paid and then adjust the totals later. I knew this had risk, but tried to be trusting. Over a week later, nothing heard. So the rental car was very expensive compared to any other I have used in Orlando. Stay Away. And Shame on Expedia for allowing this company to be a partner. Edit 21 July 26: I just received an additional charge for $14 but have no idea the reason. But still no word about any refunds or adjustments for the duplicate fees and Claims Fee. STAY AWAY. The Expedia website indicates the following regarding rental car charges: - All about car rental rates: The price quoted includes the following: State and local taxes Airport fees Unlimited mileage (unless otherwise noted) Breakdown assistance These guys charged me additional state and local taxes as well as Airport fees. Plus a $50 charge for a "Claims Fee", although there were no claims.

My original rental was $375 for 5 days, including insurance. I had no issues with the vehicle while…read moredriving it, and I returned it about 2 hours early. I also returned the key fob in the designated key drop box. About two weeks later, RROA took approximately $700 directly from my bank account. I received no phone call, email, invoice, or explanation before the money was taken. What makes this even more concerning is that I realized I never received the rental agreement by email when I originally rented the vehicle. I have no clear documentation explaining why an additional $700 was charged or what the charge was supposedly for. This experience has completely destroyed my trust in RROA. Customers should receive clear documentation and notice before a large amount of money is withdrawn from their bank account. I am disputing the charge and requesting a complete itemized explanation and the rental agreement. I strongly recommend keeping all documentation and carefully monitoring your bank account if you rent from this company

So I'm going to tell you I booked the reservation on Priceline and was impressed on the price of…read moreit. I chose a Nissan Altima or similar. After I made the reservation I started looking at reviews and was immediately nervous. I made copies of my insurance card and made my friend bring a copy of his. I'd previously been to Orlando but with a friend who lived near Daytona so I was very well aware of the tolls out there, we were spending our whole trip in Daytona beach with the exception of flying in & out of Orlando & staying our last night out there for convenience. I chose this place also because they had a shuttle to & from the airport, which is so nice because driving around the Orlando airport can be extremely confusing and stressful if you're not familiar with it. When we arrived I did start to feel anxious because the shuttle did take quite a while. Finally I called to ask for an eta on the shuttle and the woman on the phone said 9 minutes away. So the shuttle driver did arrive and was super helpful with getting our luggage on the shuttle and we arrived safe and smooth to the rental office. And again the shuttle driver helped get our luggage off the van. The line actually moved pretty quickly and once my friend got his insurance uploaded it was very quick to get through that part. They offered the toll pass which to me seemed high- we were going to spend the week in Daytona as I said so I declined it, I feel like they do try to get them to push that. Also, it's 2025 my iPhone shows me the non toll routes to and from- if you're not in a hurry or rush to get anywhere don't buy it. There's like 1-2 tolls between Orlando and Daytona Beach. We put a $500 deposit on a credit card and we were given a Dodge Charger. It was a little difficult to get our luggage into it but we pieced it together. We didn't have any issues with the car and it actually got pretty good gas mileage. When we returned it we just pulled right in, left the keys on the dash and got our luggage out. The car was quickly checked back in and I quickly got an invoice with a 0 balance. Soon after the shuttle arrived and the driver again helped us with our luggage. He got us safely to the airport and dropped us off- again helped with luggage. Where he dropped us though you have to go up to the 3rd floor to go to the check-in counters & TSA. This was actually a great experience. I'd definitely use them again.

I booked through Tmobile rewards. I called the Usave agent in Orlando, who sent me to a location…read morethat hasn't been open for years. By the time we found the right location the pick up time window had passed. Requested a refund and they blamed Tmobile even though it was their agent that caused the missed window. Shady business practices.

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

Samuel was incredibly helpful in explaining the rental process. He provided excellent customer…read moreservice throughout our interaction.

They are a scam. They advertise low rates and charge extra when you get there . Do not use themread more

I know how it goes so locations like this... If you arrive at a busy time or when a customer is…read morebitching or when there aren't enough inspectors, the line can be over 30 minutes long. I acknowledge I may have just had lucky timing - 3 employees at the desk and no line. Instant service. I assume the inventory is low at this location - I wanted an economy car and got a Jeep. After spending 16 hours in the Jeep over 2 days, I want an economy car even more. I returned the vehicle on Sunday, when they were CLOSED. I was concerned that my key drop would not have registered until an additional billing day. But one of the staff called me on Monday and informed me they had checked in the vehicle and everything was okay. This location is perfect for me because I live right near the airport but don't want to pay airport prices. If you're coming in to MCO, the difference between locations might not justify the Uber ride (Uber pickups at MCO have an extra surcharge, and I only saved about $6 based on the quote I got from this location).

Scammer that don't rent from this company... flexways rental in Orlando is a scam... comes up as…read moreZezgo on your credit card once it's charged not a transparent company at all hidden fees large deposits we're talking about 1000 or $2000 deposit toll-free are ridiculous. Read the fine print they give you a price when you come up to the front desk or return the card, they'll charge you a different price keep keep in mind. I had a package purchased through booking.com and when I called they weren't aware of all these hidden charges. They couldn't get a hold of them. Had to send them an email and up to this day. They haven't responded to them. Everything was paid. I have full coverage of my insurance, but yet they have no use mandatory fee that they have to charge you which is ridiculous straight up con artist, unethical company