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Enterprise Rent-A-Car

2.7 (49 reviews)
Special Hours Closed
Updated 2 weeks ago

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Roaches Crawling in Van

I received a BUG INFESTED Vehicle. We got a BUG INFESTED VAN, hundreds of ROACHES crawling out of the carpets in a van with an infant and a baby. We picked up the van and went to get something to eat then grocery shopping. The roaches were hiding in the edges around the seats and under the carpets. I captured some of it on video. All our suitcase and grocery were in that van, we ended up throwing away over $400 in grocery. I talked to Enterprise and they had me go to a different location to get a new van; this took a day off our vacation time. I had talk to Enterprise Days before and asked them to make sure a Van is ready but when I got there, I had to wait for one to be cleaned. I was promised a follow up call from Enterprise but did not receive any call or voicemail. See Video of Roaches here: https://youtu.be/Ip4QnNz7ESw

Ride for the day
Katrina B.

Over the phone, the attendant I spoke to was very direct and to the point. Not really pleasant or unpleasant. In person for the pick up and drop off, both people were extremely nice. They made sure any questions I had were answered. I would rent from them again.

Wendy M.

Worst car rental establishment in the industry. There was a flick of dust on the car and loser manager wants to charge me my 1000 deductible and make a claim on MY INSURANCE! He was a total dick! A rude miserable lanky man! He needs to get laid!

I love this truck! Dodge Ram 1500 HEMI

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1 month ago

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1 year ago

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10 months ago

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11 months ago

My credit card was charged $50.00 for tolls I never made. I had my own responder in the rental car. This place is a scam.

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10 months ago

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1 year ago

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3 years ago

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11 months ago

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2 years ago

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5 years ago

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9 years ago

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8 years ago

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4 years ago

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6 years ago

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9 years ago

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9 years ago

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9 years ago

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7 years ago

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10 years ago

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12 years ago

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6 years ago

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8 years ago

Best Staff, very helpful, they are handling the busy time very well, i can give them 10 stars.

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8 years ago

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9 years ago

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11 years ago

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13 years ago

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12 years ago

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10 years ago

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Page 1 of 2

Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

She handled everything with professionalism, and Enterprise should be proud of her.

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Alamo Rent A Car

Alamo Rent A Car

3.2(872 reviews)
2.5 miOrlando International Airport

We left our daughters brand new iPad in the car. We had little hopes but they found it and shipped…read moreit back to us (we had to pay $50). Still saved us the aggravation of buying a new one. Thanks Alamo!

Alamo gave my car rental away, stranding me in Orlando with my family for six hours. After…read morecontacting the five or so other rental car providers (who were all sold out), I managed to get out of Orlando in the only car available - a luxury car from a luxury rental that was 40% more, but was also the only way I was going to leave the city. Now, to be fair, I was thirty minutes late to pick up the car, and I imagine somewhere in the terms of service they tell you that Alamo provides you twenty-nine minutes to pick up your car or they will give it away. However, it was not awesome to be stranded in Orlando for six hours when every other car rental was sold out. For something that can be so impactful to families, a company that cares about its customers could send a text or email warning you that they're giving your car rental away. Another way to show you care about customers is to state very clearly -- you have twenty nine minutes to pick up a car rental from Alamo, or they will give your car away. So, to be clear to everyone reading this: You have twenty-nine minutes to pick up a car rental from Alamo. They will not call you or warn you. You will not know that your car has been given away. They will not be helpful on the phone. I'll never, ever rent from Alamo again.

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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RROA Car Rental

RROA Car Rental

1.5(43 reviews)
0.6 miOrlando International Airport

Nice service, nice car and close to airport. I got involved…read morewith this company when my plans at another airport Service failed. They pick me up in a shuttle. They were nice. I got my car relatively quickly and the return was simple and easy with the shuttle to the airport.

If I can give them zero rating, I would. DON'T RENT FROM THEM. THEY FORCE PEOPLE TO BUY THE…read moreINSURANCE AND CHARGE YOUR CREDIT CARD FOR EXTRA FEES YOU DON'T AGREE WITH. ****SCAM ALERT****BUYER BEWARE**** We booked a car rental through FINALRENTALS.COM because the advertised price seemed very competitive. However, this is how they get you. Our 3-day rental should only be $201.20 total based on the booking website which did not reflect the actual total we ended up paying. I typically decline rental insurance because I carry full coverage on my personal vehicle. At pickup, though, the staff informed me that their location requires $300,000-$350,000 in property damage coverage. This is significantly higher than what most standard auto policies include (usually around $50,000-$100,000). Because of this requirement, I was forced to purchase additional insurance. As a result, the total cost for the 3-day rental increased to $380.36--nearly double the original quoted price. On top of that, my credit card was charged $388.09, plus an additional $14.51 for toll fees that I was initially told were already included. I'm sharing this experience so that others are aware and don't get caught off guard like I did. Based on my experience, the pricing was misleading, and the situation felt deceptive/scammed. Their pricing is misleading, and the added requirements are not made clear at booking. What looks like a good deal is anything but. Be prepared to pay far more than the advertised price. Also, I want to add that the receipt I got when I booked said it includes insurance. FINALRENTALS.COM should investigate this company regarding the unethical business processes.

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RROA Car Rental
RROA Car Rental - From my booking.com email stating it's included in the price

From my booking.com email stating it's included in the price

RROA Car Rental - Closed car rental place

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Closed car rental place

U-Save Auto Rental - Filthy, not cleaned in second van.

U-Save Auto Rental

1.2(17 reviews)
0.4 miOrlando International Airport

So I'm going to tell you I booked the reservation on Priceline and was impressed on the price of…read moreit. I chose a Nissan Altima or similar. After I made the reservation I started looking at reviews and was immediately nervous. I made copies of my insurance card and made my friend bring a copy of his. I'd previously been to Orlando but with a friend who lived near Daytona so I was very well aware of the tolls out there, we were spending our whole trip in Daytona beach with the exception of flying in & out of Orlando & staying our last night out there for convenience. I chose this place also because they had a shuttle to & from the airport, which is so nice because driving around the Orlando airport can be extremely confusing and stressful if you're not familiar with it. When we arrived I did start to feel anxious because the shuttle did take quite a while. Finally I called to ask for an eta on the shuttle and the woman on the phone said 9 minutes away. So the shuttle driver did arrive and was super helpful with getting our luggage on the shuttle and we arrived safe and smooth to the rental office. And again the shuttle driver helped get our luggage off the van. The line actually moved pretty quickly and once my friend got his insurance uploaded it was very quick to get through that part. They offered the toll pass which to me seemed high- we were going to spend the week in Daytona as I said so I declined it, I feel like they do try to get them to push that. Also, it's 2025 my iPhone shows me the non toll routes to and from- if you're not in a hurry or rush to get anywhere don't buy it. There's like 1-2 tolls between Orlando and Daytona Beach. We put a $500 deposit on a credit card and we were given a Dodge Charger. It was a little difficult to get our luggage into it but we pieced it together. We didn't have any issues with the car and it actually got pretty good gas mileage. When we returned it we just pulled right in, left the keys on the dash and got our luggage out. The car was quickly checked back in and I quickly got an invoice with a 0 balance. Soon after the shuttle arrived and the driver again helped us with our luggage. He got us safely to the airport and dropped us off- again helped with luggage. Where he dropped us though you have to go up to the 3rd floor to go to the check-in counters & TSA. This was actually a great experience. I'd definitely use them again.

We waited 45 minutes at the airport (they claim their shuttle comes every 20 minutes). Finally got…read moreonto the shuttle, not everyone who had been waiting even got to make it on. The location is 20 minutes from the airport. Finally made it there, they'd cancelled our reservation with NO email, text, etc hours before. Two other families that arrived on the shuttle with us also found out their reservations had been canceled. We figured it must be a blessing in disguise- we grabbed an uber that we only had to wait a few minutes for and headed back to the airport to rent from a more reputable company.

Photos
U-Save Auto Rental - Seats down on first van.

Seats down on first van.

U-Save Auto Rental - Checking our car back in

Checking our car back in

U-Save Auto Rental - Our rental car

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Our rental car

Sonic Car Rental

Sonic Car Rental

1.0(6 reviews)
0.6 miOrlando International Airport

Run! This business is a total sham and I totally expect it to go under soon. They are out to…read moremislead and take money illegally. I got a package deal from Priceline and it was not a deal. I prepaid and then after car is returned I find outlandish charges on my credit card! They don't speak English well and hold you hostage for over an hour as a manipulation tactic because everyone that lands is eager to get on with vacation. Car was crap. Stay away.

Booked through Priceline at good rates. When I arrived they added $106 in fees and required a…read more$2000 "hold" on my card if I didn't purchase their insurance. The "hold" was actually a charge on the card. I returned the car in good condition full of gas but the deposit was not refunded after several weeks. I contacted them and I was told they had 25 business days to refund the money (instead of just taking care of it then). The 25 days have passed (over a month including weekends), still no refund. I've contacted them and they make no effort to return the money. Now I'm having to file a dispute through my credit card to get a refund of the deposit money. The whole thing is a scam to take your deposit hoping you either won't pursue a refund, or to use the money for their own benefit until they are forced to return it. Don't be fooled by the initial "low price", you're going to pay fees when on location and be forced to either buy the insurance or make a large deposit that they won't return without a fight. Book at your own risk.

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Sonic Car Rental
Sonic Car Rental

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Enterprise Rent-A-Car - carrental - Updated May 2026

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