As long as you understand the GREAT price offered is based on you jumping through hoops to ensure…read moreyou get a great price. 1. You must be able to provide the declaration page for your private car insurance if you do NOT want to buy theirs. 2. They should have more reps available at the rental counter. It is a slow process, as they try to wear you down to buy THEIR insurance. Be prepared and then it goes faster. But, for all the people that were unprepared, it takes a long time to get the front of line. 3. The shuttle bus wait can be longer than you think.... and if you arrive late evening, no one is answering phones for you to make sure buses are coming for you! And then the bus carries less than 20 (don't forget one family rental car may mean a family of 6) & they all want to get on the bus----then multiply that by 4/5 families and shuttle bus fills up FAST. And people start to get super cranky--- need more buses!!!!! 4. Car was good, no issues. Renting cars in a high tourist area can be awful. Be ready to wait, if you want a great price, be prepared!!!!!

UPDATE: Been on the phone with Priceline for 40 minutes. They have been trying to call Routes to…read moreverify that they will not rent to Florida residents. They have called multiple times and (at my request) keep trying to call. No one at Routes is picking up. I can verify that there were two people working the counters (one male & one female), two females working behind the counters at computers that were not assisting customers at all, a middle aged gentlemen working in office number 3, a middle aged woman that was walking in and out of the break room, one gentleman wearing a long sleeved shirt and hat, and another gentleman with short dark hair wearing a blue shirt - but apparently no one is available to answer phones. Priceline will not issue my refund until they verify that I do not have a car - and Routes cannot even be bothered to answer the phone to provide a confirmation! Original Post: Waited in line for a half hour with a total of 5 guests in front of us. There were multiple people working, but only two people were working the counter. They were working at a snail's pace. When we finally got to the front, I had my DL, booking credit card, and confirmation email ready. Without so much as a "hello", she looks at me and says, "we don't rent to Florida residents, ma'am. It's in the terms and conditions". I booked and paid through Priceline. Priceline specifically asked where my DL was issued. I told her this. She said " you booked through a third party. It's in our terms and conditions". If you're contracting with Priceline, you should make them aware of that. Put up a sign or something so people aren't wasting their time waiting to find out you won't help them, and wait, what? You're located in Florida and won't rent to Florida residents?! Horrible customer service. Flash from Zootopia works faster than they do. They don't do business with the residents of the state in which they operate. Oh, and they had four stalls in their women's bathroom - all were out of toilet paper but one, so go before you get there because you will be waiting, and if someone is already in the only stall with toilet paper, you're going to have another problem in addition to the ones listed above.

Easy check in/return procedure, fair pricing, beautiful rentals that fell very new (ours had under…read more5,000 miles), and it was easy to access from Tampa airport!

Do NOT rent a car from Alamo Rental Car at the Orlando, FL Airport (MCO)! The car we rented is…read moreINFESTED with cockroaches! Roaches are crawling all over the vehicle and have even crawled on me as I am driving. It is GROSS! I have called their Customer Service twice now asking to swap out the vehicle. The person on the phone takes a report and thats all. One person did email me and say to bring it back to the airport but we are in Tampa now so we can't do that. I have repeatedly asked them to switch me out with a car from the Tampa Airport....but I get no response. This is the worst rental car experience I have had in 30+ years of renting vehicles.

Nice service, nice car and close to airport. I got involved…read morewith this company when my plans at another airport Service failed. They pick me up in a shuttle. They were nice. I got my car relatively quickly and the return was simple and easy with the shuttle to the airport.

If I can give them zero rating, I would. DON'T RENT FROM THEM. THEY FORCE PEOPLE TO BUY THE…read moreINSURANCE AND CHARGE YOUR CREDIT CARD FOR EXTRA FEES YOU DON'T AGREE WITH. ****SCAM ALERT****BUYER BEWARE**** We booked a car rental through FINALRENTALS.COM because the advertised price seemed very competitive. However, this is how they get you. Our 3-day rental should only be $201.20 total based on the booking website which did not reflect the actual total we ended up paying. I typically decline rental insurance because I carry full coverage on my personal vehicle. At pickup, though, the staff informed me that their location requires $300,000-$350,000 in property damage coverage. This is significantly higher than what most standard auto policies include (usually around $50,000-$100,000). Because of this requirement, I was forced to purchase additional insurance. As a result, the total cost for the 3-day rental increased to $380.36--nearly double the original quoted price. On top of that, my credit card was charged $388.09, plus an additional $14.51 for toll fees that I was initially told were already included. I'm sharing this experience so that others are aware and don't get caught off guard like I did. Based on my experience, the pricing was misleading, and the situation felt deceptive/scammed. Their pricing is misleading, and the added requirements are not made clear at booking. What looks like a good deal is anything but. Be prepared to pay far more than the advertised price. Also, I want to add that the receipt I got when I booked said it includes insurance. FINALRENTALS.COM should investigate this company regarding the unethical business processes.

Run! This business is a total sham and I totally expect it to go under soon. They are out to…read moremislead and take money illegally. I got a package deal from Priceline and it was not a deal. I prepaid and then after car is returned I find outlandish charges on my credit card! They don't speak English well and hold you hostage for over an hour as a manipulation tactic because everyone that lands is eager to get on with vacation. Car was crap. Stay away.

Avoid Sonic Car Rental in Orlando…read more I rented a vehicle through Priceline and was charged a $1,000 security deposit. The vehicle was returned on time and without damage. After weeks of trying to get my deposit back, I received an email from Sonic Car Rental on May 24 stating that my security deposit was "scheduled to be released on June 4" and that no further action was required on my part. It is now June 22, and I still have not received my $1,000. I filed a complaint with the Better Business Bureau. Sonic represented that the deposit would be released, yet the BBB closed the complaint as unresolved before there was any way to verify whether the promised refund would actually occur. The refund never arrived. To date: * No damage claim has been provided. * No repair invoice has been provided. * No explanation has been provided for withholding the deposit. * Multiple attempts to contact the company have gone unanswered. * The promised refund date has come and gone. What is most frustrating is that the company acknowledged the deposit should be released and even provided a specific date. That date passed more than two weeks ago, and I am still waiting for my money. Consumers should carefully document every communication, keep copies of their rental agreement, monitor their credit card statements, and be prepared to dispute charges if necessary. My experience has been extremely disappointing, and I would never rent from this company again.

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

Samuel was incredibly helpful in explaining the rental process. He provided excellent customer…read moreservice throughout our interaction.

I would not recommend Flexways based on my experience. From the condition of the rental to the…read morecomplete lack of communication afterward, this has been incredibly frustrating. I received my rental with only a quarter tank of gas, despite being expected to return it with fuel. I immediately had to spend about $45 on gas. On the final day of my rental, the vehicle suffered an engine malfunction and became completely inoperable. At that point, I had just spent another $35 filling the tank, and the vehicle had to be towed. Because the car broke down, I lost the remainder of my final rental day and was left without transportation while needing to get to an airport two hours away. I had no choice but to spend another $125 on an Uber. What makes this experience even worse is the customer service afterward. No one has contacted me since the incident. I have reached out trying to get answers regarding reimbursement, the status of the towed vehicle, and confirmation that I will not be charged additional fees because I could not physically return a vehicle that was INOPERABLE. Instead of receiving clear answers, I have been left chasing the company for information. I have photographs of the fuel level when I received the vehicle, photographs of the malfunction, receipts, and documentation supporting my complaint. A rental company should not leave a customer stranded because its vehicle breaks down and then make that same customer fight for basic communication and reimbursement afterward. I am requesting reimbursement for my additional expenses and a partial refund for the rental. More importantly, I expect Flexways to take responsibility for what happened and provide an actual resolution instead of leaving a customer with unanswered questions. Terrible experience, terrible follow-up, and absolutely unacceptable customer service.

I know how it goes so locations like this... If you arrive at a busy time or when a customer is…read morebitching or when there aren't enough inspectors, the line can be over 30 minutes long. I acknowledge I may have just had lucky timing - 3 employees at the desk and no line. Instant service. I assume the inventory is low at this location - I wanted an economy car and got a Jeep. After spending 16 hours in the Jeep over 2 days, I want an economy car even more. I returned the vehicle on Sunday, when they were CLOSED. I was concerned that my key drop would not have registered until an additional billing day. But one of the staff called me on Monday and informed me they had checked in the vehicle and everything was okay. This location is perfect for me because I live right near the airport but don't want to pay airport prices. If you're coming in to MCO, the difference between locations might not justify the Uber ride (Uber pickups at MCO have an extra surcharge, and I only saved about $6 based on the quote I got from this location).

Scammer that don't rent from this company... flexways rental in Orlando is a scam... comes up as…read moreZezgo on your credit card once it's charged not a transparent company at all hidden fees large deposits we're talking about 1000 or $2000 deposit toll-free are ridiculous. Read the fine print they give you a price when you come up to the front desk or return the card, they'll charge you a different price keep keep in mind. I had a package purchased through booking.com and when I called they weren't aware of all these hidden charges. They couldn't get a hold of them. Had to send them an email and up to this day. They haven't responded to them. Everything was paid. I have full coverage of my insurance, but yet they have no use mandatory fee that they have to charge you which is ridiculous straight up con artist, unethical company