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    Best Buy - This is the phone cord I bought that was listed as an open box.

    Best Buy

    (129 reviews)

    $$

    Nice store. Many cool electronics for the home , office , gift for others. Very cool displays…read moreGoogle, Fire TV, Amazon, Dyson, Samsung, Hense, Apple, Nintendo... they have washer & dryers from LG. Very big select for the scanners /radars. They have an AT&T booth inside for mobile carrier and internet services. Very polite service. Easy transaction. Very big store in a Large Shopping area. Next to Carters Children's Clothing, Burlington for Coats and clothing. Busy restaurant area and next to the north riverside mall. Great place to have in the community and for visitors. Ty

    Please note, this is not specifically against this location of Best Buy, but the company itself. I…read morecan only write about the location we purchased our new refrigerator from and it is this one. We ordered it online so we had no real interaction with salespeople. The backstory: Our existing refrigerator broke on Nov. 30 and the serviceperson said that it was dead. We ordered a new refrigerator on Monday, Dec. 1 through the Best Buy website. Unfortunately, it was not able to be delivered until the following Sunday but we understood. It's a busy time. Our "window" was 7:00 AM - 7:00 PM. Thankfully, it's winter so we have been able to keep most of the food that was in the refrigerator outside in the cold until the delivery. The day before it was scheduled to be delivered (Sat., Dec. 6th), my husband got a text that we were on the schedule to have it delivered the next day, as originally arranged. We waited around all day, a perfectly lovely Sunday that we could have enjoyed, and there was no delivery. My husband started reaching out to the text and then chatbot at 6:00 PM, which was profoundly unhelpful and he then could see he was no longer on the schedule to receive delivery. One circular and misleading text after the next from the various chatbots ensued, and he was told, oops, I guess we are not delivering to you today, we'll throw you at the end of the line to receive delivery on Friday. So our refrigerator broke on Nov. 30, we ordered a new one the next day, it was supposed to be delivered Dec. 7, we waited around all day for nothing, and were informed we can receive delivery on Dec. 12. Did I mention that we bought a bunch of groceries in anticipation of the new refrigerator? There is no real resolution. There is no apology. There is no acknowledgement that Best Buy or the delivery company THEY employ dropped the ball. There is no accountability. The bots repeatedly sent us back to their worthless app and when we were finally able talk to an actual human on Monday morning, and then a second and a third after the second one promised to call us back and then failed to do so, they were absolutely of no assistance. Insultingly and condescendingly, the bots kept trying to use the language of care when that was completely absent in our experience. This is supposed to be a two-way relationship. We purchased something for about $1,000 and received incompetence and absolutely NO support or concern in return. The best they offered is to put us in the back of the line. I will never order another thing through Best Buy. If they cannot prioritize customers and customer service, we are happy to take our business to a smaller, family-owned company that doesn't treat us like garbage. It's not too much to ask to have the agreements of purchase fulfilled, but, short of that (because sometimes mistakes happen), an effort to make things right by their customers. Never again. You have lost us, Best Buy. I'm going to call the company Best Look Elsewhere from now on because I certainly will. You got our money. It will not happen again without a concerted effort to fix things.

    PRG Gear - electronics - Updated May 2026

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