For over a year I was looking far and wide for a good, reasonably priced (under $250), in good…read moreworking condition, reel to reel tape deck with no success. Then one day I called and spoke to Tom. He sold me a beautiful Wollensak deck for such a reasonable price that I am embarrassed to reveal the amount for fear of looking like I took advantage of him. The Wollensak didn't have a power cord so Tom made one for me on the spot! God bless this man and his shop. Bishop Christodoulos (from New York)

Tons of amazing vintage audio equipment!! Tom is very friendly and very knowledgeable on his items!…read moreHave been in here twice, and have never been disappointed! If you're looking for quality stereo systems, Tom is your guy! And don't forget to say hi to Victor!

I was seeking to update my 2-channel system for my enjoyment in retirement. My vintage system,…read morepurchased in large part from Simply Stereo at their old location, was working fine but I was looking for something better. After answering question after question and really listening to my responses, Dave set me up with an incredible system. He matched a McIntosh integrated amp with a pair of Dali Epicon speakers and a REL subwoofer. He came out to the house, set-up the entire thing and even corrected errors on my video system. The results were incredible. I could not be happier with the component choices and the musicality of the system. It has a great sound stage. Daves interest, attention and willingness to take the time to explain things are second to none. This is the only place to go when shopping for high-end audio equipment.

Very knowledgeable and helpful staff. I wouldn't go anywhere else: fair prices, equipment for all…read moretypes of listeners.

Nice store. Many cool electronics for the home , office , gift for others. Very cool displays…read moreGoogle, Fire TV, Amazon, Dyson, Samsung, Hense, Apple, Nintendo... they have washer & dryers from LG. Very big select for the scanners /radars. They have an AT&T booth inside for mobile carrier and internet services. Very polite service. Easy transaction. Very big store in a Large Shopping area. Next to Carters Children's Clothing, Burlington for Coats and clothing. Busy restaurant area and next to the north riverside mall. Great place to have in the community and for visitors. Ty

Please note, this is not specifically against this location of Best Buy, but the company itself. I…read morecan only write about the location we purchased our new refrigerator from and it is this one. We ordered it online so we had no real interaction with salespeople. The backstory: Our existing refrigerator broke on Nov. 30 and the serviceperson said that it was dead. We ordered a new refrigerator on Monday, Dec. 1 through the Best Buy website. Unfortunately, it was not able to be delivered until the following Sunday but we understood. It's a busy time. Our "window" was 7:00 AM - 7:00 PM. Thankfully, it's winter so we have been able to keep most of the food that was in the refrigerator outside in the cold until the delivery. The day before it was scheduled to be delivered (Sat., Dec. 6th), my husband got a text that we were on the schedule to have it delivered the next day, as originally arranged. We waited around all day, a perfectly lovely Sunday that we could have enjoyed, and there was no delivery. My husband started reaching out to the text and then chatbot at 6:00 PM, which was profoundly unhelpful and he then could see he was no longer on the schedule to receive delivery. One circular and misleading text after the next from the various chatbots ensued, and he was told, oops, I guess we are not delivering to you today, we'll throw you at the end of the line to receive delivery on Friday. So our refrigerator broke on Nov. 30, we ordered a new one the next day, it was supposed to be delivered Dec. 7, we waited around all day for nothing, and were informed we can receive delivery on Dec. 12. Did I mention that we bought a bunch of groceries in anticipation of the new refrigerator? There is no real resolution. There is no apology. There is no acknowledgement that Best Buy or the delivery company THEY employ dropped the ball. There is no accountability. The bots repeatedly sent us back to their worthless app and when we were finally able talk to an actual human on Monday morning, and then a second and a third after the second one promised to call us back and then failed to do so, they were absolutely of no assistance. Insultingly and condescendingly, the bots kept trying to use the language of care when that was completely absent in our experience. This is supposed to be a two-way relationship. We purchased something for about $1,000 and received incompetence and absolutely NO support or concern in return. The best they offered is to put us in the back of the line. I will never order another thing through Best Buy. If they cannot prioritize customers and customer service, we are happy to take our business to a smaller, family-owned company that doesn't treat us like garbage. It's not too much to ask to have the agreements of purchase fulfilled, but, short of that (because sometimes mistakes happen), an effort to make things right by their customers. Never again. You have lost us, Best Buy. I'm going to call the company Best Look Elsewhere from now on because I certainly will. You got our money. It will not happen again without a concerted effort to fix things.

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

Bill S. and his team are pros at recommending and installing the right home theater equipment to…read morefit any room and budget. I've seen first hand how clean and professional their home theater installations are. I continue to recommend them to family and friends.

From the owner: Design & install of Audio, Video, & Networking systemsread more

Quick turnaround and fair prices. Staff was very friendly and knowledgeable…read more Repaired a cracked screen for a Huawei Honor 7x. Would recommend again and reach out to them first before going anywhere else.

Do not get your phone repaired here! I had a cracked iPhone 16 repaired along with my friends…read moreiPhone 16 pro. BOTH screens cracked within 3 days of repair from normal use. The screens they put on both of them were very thick and didn't look right. They said they have a 30 day warranty but when I brought them back they said I dropped it and wouldn't cover it. I know for a fact I did not drop mine, my friend said she didn't either. My iPhone screen also had the color LCD stripe down the middle and stopped working completely. I wanted to give a local place business but it ended up wasting money and was bad customer service. Save yourself the headache and time

Rafi went well, that's what!…read more Rafi said he would show up at 11:00 and he was on our door step at 10:59. He is easy to schedule with and offers multiple time slots. Rafi is more than knowledgeable, super nice, and incredibly talented in hanging TV's, setting up peripherals, and getting things to work. We are grateful for his time, expertise, and experience. We highly recommend him and would have him back in a heartbeat for other TV-video-electronic issues! Thank you, Rafi Patrick Shaughnessy Chicago, IL

Had a LG 32" tv that suddenly had no picture (but was getting power). Took it in for a diagnostic…read moreto Minas since they're listed as an LG service center and in the neighborhood. $39 for the diagnostic and Raffi thought best guess would be the main board. Since it's a 32" tv, he suggested going with a new tv since the part, new would be $160+. (Aram did also offer that they had a 32" in the store for $99). Raffi was open to me making a low cost effort to repair the tv by having a $20 part shipped from a recycler to the shop. Though the part was an exact match for what was in my tv, it didn't fix the problem (suggesting it would be a more complicated problem with the display itself). I took care of returning that part. All these checks were part of the $39 diagnostic. They took care of recycling my old tv and I went ahead with shopping for a new 32" tv.

Bianey was great! (Sorry if I mis spelled) She went above and beyond, we just switched to T-Mobile…read moreso I appreciated her knowledge and great customer service! She's a great asset to her team.

Girls are so busy and concentrated on their Karol g concert and just taking care of business on…read moretheir phone which is more important than costumer service.. never coming to this store again.

This Target is gigantic. It looked like it would have virtually anything you would want to…read morepurchase. They had a lot of groceries. They had produce. They had clothes. It was spacious. It looked clean and organized. The bath and bedroom section was visually appealing. I appreciated that they had a large parking lot and self checkout kiosks. They have a convenient location, especially if you want to go to other stores as well for shopping.

AT&T reps will annoy you if you get anywhere near the toys or electronics. I am visiting with my…read morefamily and they won't leave me alone. When I ignore them they start talking behind me about how I ignore them. Very annoying and honestly I don't even look at electronics here because of them.