Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

Ron is great to work with. He showed up on time and performed every one of our 4 small projects…read morevery capably. He got a 5-panel bathroom door to fit properly - something that stymied me and 2 other handymen before. His rate is a bit high but he gets lots done in a short time.

They professionally installed a new transformer for a doorbell camera that needed a higher minimum…read morevoltage than the older one. Radin Electric had to trace down the transformer which was hidden in a drop ceiling in the basement because we had no clue where it was and replaced it. Once it was replaced not only is the camera functioning again but the doorbell is much louder than what it was previously and no we can hear it in every room. The electrician is extremely knowledgeable!

After an inexplicable loss of power to just a few outlets on two floors, and troubleshooting…read moreeverything we could think of, we finally decided to call in a pro. Tom and Sam were very knowledgeable and friendly. They discovered that our house had been wired in an inexplicable way that only became exacerbated by whomever did the basement remodel before we bought the house. They ultimately pinpointed it to a faulty outlet that I had changed a couple of years ago that just couldn't handle the load of all that was being run through it (something like ten other switches and outlets). There was actually some melted plastic on it. They also offered other tips to make our home safer and were very careful to clean up everything. Great team. Great technology. Reasonable prices.

ryan was marvelous! him and his team came in to install a 100 amp box and meter outside for my new…read moredrier and did an amazing job! no complaints from me!

I had a malfunctioning fluorescent ceiling fixture. I explained the problem on the phone, and he…read morethought the ballast was the problem. It would cost about the same to get a new fixture, so I bought a new fixture and installed it myself. I appreciated getting honest advice, so even though I didn't need them to install, I recommend them highly!

Will was prompt and extremely professional. His work was excellent and he was very personable…read more Thank you, sir!

Had to find someone else. Did not show up or call for first scheduled appointment, we gave benefit…read moreof the doubt and rescheduled. Then did not show up or call for second appointment and wanted to come at 2030-2100. Could have at least had courtesy to call. Disappointed.

We had an issue in our home, and they were able to perform same day service to fix our issue right…read morethe first time. The service was thorough and efficient. The technician, Carl, was very trustworthy with great communication throughout. We will go to them first for any future electrical needs we have.

From the owner: Customer satisfaction is our primary goal. We've worked hard for our reputation of being one of the…read morebest, earning an A+ Rating with the Better Business Bureau and being featured as one of Cincinnati's premier electrical contractors. We are a fully licensed and insured contractor. All of our electricians possess years of on-the-job experience in commercial, industrial, and residential services. Not only that, they're also industry certified and committed to keeping up with the latest advances in the field.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

New panel install went very smoothly. Our technician, Mike, was able to effectively swap out our…read moreprevious electric panel and correct some of the previous owners choice wiring paths to create a clean, and efficient load balancing within the panel. Exceptional quality during the install, maintaining a clean work area, with all wastes being contained and hauled out upon completion. Will definitely reach out to Lipps for future electrical work when needed. Top quality technicians and professionalism.

I've used them three or four times now. Zach and Dave are great. Very thorough. Offered…read morealternatives and explained everything. And courteous!!!! Only downside my 12:00 appt became a 5 pm

Morgan fixed the electrical issue we had with no problem Our…read more100 year old home has a hiccup now and then He came over early and ready gave me options on how to address the situation Apollo is a top notch group and has helped us here in Clifton a lot Give them a call they can come out first thing Jimmy G and Chunli Clifton

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.