Brandon was professional and thorough and explained everything perfectly. He is a huge asset to…read moreyour company

ryan was marvelous! him and his team came in to install a 100 amp box and meter outside for my new…read moredrier and did an amazing job! no complaints from me!

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

Ron is great to work with. He showed up on time and performed every one of our 4 small projects…read morevery capably. He got a 5-panel bathroom door to fit properly - something that stymied me and 2 other handymen before. His rate is a bit high but he gets lots done in a short time.

Joe quickly figured out my electrical issue was outside my home and It was for AES Ohio to resolve.read more

Just got a quote but did show up on time and was friendly with interaction. Continuing to evaluate.read more

we've been using Mr. Electric for years . being a home owner it's important having a peace of mind…read moreknowing that you have a ready number for a company you can trust and a Company you can rely on. mr electric and crew have worked on over a dozen of our home projects. Small or big Theyve proven to my husband and I that they are very much capable. jacuzzi plugs new dryer plugs can lights multiple chandelier lights And green house out door plugs

Called the company on Saturday morning for an emergency breaker issue and more than 24 hours later,…read morestill no callback. They are supposed to be 24x7.

Had to find someone else. Did not show up or call for first scheduled appointment, we gave benefit…read moreof the doubt and rescheduled. Then did not show up or call for second appointment and wanted to come at 2030-2100. Could have at least had courtesy to call. Disappointed.

Will was prompt and extremely professional. His work was excellent and he was very personable…read more Thank you, sir!

Update: Didn't install the ground wire correctly. The bonding bridge was screwed into the wall and…read morenot connected to anything, including the ground wire. There is no connection to neutral. I was also told the backfilled dirt would "settle", and it sank further into the hole. Now there is a divot and the ground rod is exposed. Hired to add a ground rod. Guys showed up on time and worked quickly, though I did have to remind them to backfill the lawn properly (initially just left a hole there, and the ground rod was barely covered). Dealing with Dave Watkins was a whole other experience. Told him I was going with a different electrician I had worked with prior, and he made many assurances that he would definitely beat the price (told me the range provided on Yelp was "just a number," which was the first red flag). On the day of the service, refused to talk to me on the phone or via text when I asked to discuss the price. Then one week later, gave a price that was higher than initially discussed and that I should reference an "invoice" he sent (he never sent one). When I attempted to discuss the pricing with him, finally, he became aggressive and threatened to put a lien on my house. He then stated that he stands by the quote even if it was half a million dollars. His reason for a higher price was "extra work"; in fact we had discussed the work ahead of time, and it was a standard part of the job (a bonding bridge), making me concerned that he would not have completed the job with required parts if I hadn't reminded him to add it. My experience of working with Dave Watkins is that he will make empty promises, not communicate properly, come up with invoices after the fact, claim that things have happened which did not, and escalate to threats instead of having a conversation with people. I eventually paid the bait and switch amount that he demanded after his threats, but I would hate for anyone else to end up in that position. I would never work with this company again.

Our Living Room and Bedroom lights were very dim. We contacted Watkins Electrical Services to…read moreinstall can lights in both rooms. Not only was the job completed quickly the crew was very professional and cleaned up when they finished. The can lights look beautiful! I highly recommend Watkins Electrical Services.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Morgan fixed the electrical issue we had with no problem Our…read more100 year old home has a hiccup now and then He came over early and ready gave me options on how to address the situation Apollo is a top notch group and has helped us here in Clifton a lot Give them a call they can come out first thing Jimmy G and Chunli Clifton

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.