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    Prevail Heating and Cooling

    2.7 (7 reviews)
    Open Open 24 hours

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    Services - Prevail Heating and Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    Prevail Heating and Cooling Photos

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    Definitely the worse company in town. They have no idea What they are doing or how to install anything properly. i had water running through my furnace cuz of them. And then they want to sit here and blame me for the of owners depression and anxiety and him not sleeping in literally they are psychos. Stay far away from them otherwise you'll be paying more money to fix their mistakes. And they aren't 24 seven. Because while my house was flooding because of them, I couldn't get a hold of them for at least four days

    Faulty wiring, loose wires, 7 zone controller for 8 zones, wires misidentified.

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    Photo of Anne B.
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    7 years ago

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    6 months ago

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    2 years ago

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    4 years ago

    Business owner information

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    All-Pro H.

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    4 years ago

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    6 years ago

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    Ask the Community - Prevail Heating and Cooling

    Bill's 24 - Sending threatening texts to unhappy customers is not a good business practice...

    Bill's 24

    (24 reviews)

    I've been a customer of Bill's for many years. He is the hardest working guy I know. He's done…read morerepairs to my heating system and plumbing at home, and at a business rental for the past 10+ years. He just helped with a long-term hidden leak in the basement of the rental, which required Dayspring's services as well because there was mold mitigation involved. He did his plumbing part efficiently and well. In my extensive experience with him - he takes every customer seriously, answers calls quickly, diagnoses problems, has or gets the parts, and fixes things FAST. He's also a fun person to talk with - always upbeat about life and solving problems. Highly recommended! Doug After I wrote the above review about my own experience, I looked at some of the other reviews. I have to say that a few of them are really negative - and completely at odds with my long time experience with Bill. I've never had anything other than a positive experience with him, and every job he's done has been excellent. He is extremely competent and knowledgeable. Doug

    Bill came up a few weeks ago to repair a leaky hose on a faucet…read more I believe charges a Service call fee of $190 just to have him come out and say that he couldn't work on our sink because it wasn't the right brand!? Bill will tell you he cannot work on sinks/faucets that are sold at Home Depot or Lowe's. That's all well and fine I guess but you'll likely have to pay one of the higher service call fees charged in missoula just to find this out! He left us with two choices, told us he could replace the hose if we ordered it (plus $190 for a second service call from Bill) or BUY a whole new faucet fixture from a brand that he would work on AND pay for another $190 for a service call. Honestly if he and his staff would have asked us some basic questions over the phone we could have ordered the part and installed it in one call. Before leaving this review I called and asked to speak with bill to see if he could come out to install the new hose (big mistake) and to offer him some customer feedback and a chance to resolve this problem. He called my phone and preceded to interrupt me as I was explaining my concerns and went off on a profanity laden rampage telling me to: "Come find him if you don't like his services" and to "go fix the f***king thing yourself" and then threatened me with harassment if I continued to contact him or his company, wow. Bill's a really rude/tough guy on the phone apparently, and if you read other reviews this isn't an isolated incident! Bill might have the worst customer service and staff that I have experienced in years. Do yourselves a favor and call someone (anyone) else! Bill doesn't need your hard earned money, choose one of the other myriad of options for plumbing and heating services in Missoula.

    Prevail Heating and Cooling - hvac - Updated May 2026

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