We just had a Lennox heat pump and Bradford and White hot water heater installed after getting bids…read morefrom three local installers. Devan from GCPH scoped out our situation and his proposal was the most detail oriented of the three. We decided to go with Garden City and are very glad we did. The job was a three day project. Both Mike and Shane were on time every day, kept us informed about the process, supplied us with space heaters for the first night without a furnace, and went the distance rounding up their plumber Aaron to get the hot water heater installed the first day. Mike made sure we understood the programmable thermostat before he left on Friday which was timely as the temps plummeted that night and into the weekend. We are very happy with Garden City and would recommend them to others who are investing in a heat pump. All staff were informative, friendly, and competent.

Cancelled on me day of appointment, rescheduled for 2 weeks later. Showed up to assist installing a…read moretoilet (that I had already bought beforehand) and wanted nearly $800 plus dispatch fees. This company is practically a scam - DO NOT USE THEM!

They replaced my family members water heater quickly and for the lowest quote out of the 3 I…read morereceived. The woman who handled the calls was friendly, and easy to communicate with, especially since I was scheduling from out of town. So far so good on the new water heater- Thank you!

Gotta love this plumbing company! Very reliable & professional !…read more Right on schedule and always fix the problem in a timely matter! The staff and crew are friendly and prices are reasonable. No messes after services..Highly recommend! Thank you for your excellent service!

The two plumbers fixed a long- standing issue our other plumber couldn't figure out. Super fast and…read moreprofessional. Thank you!

They got the water heater back up and running, didn't have to wait to long, Joy was very…read moreprofesional and took care to make the repair go smoothly at our rental home.

We are on the road in our trailer moving from Washington state to Georgia. We discovered our entire…read moretrailer didn't have 12volt power which meant our fridge wasn't running because it couldn't start. We called when we were an hour west of Missoula to make an appointment for the next morning. Dale met us at the shop that night and was underneath the trailer in the dark, dirt and 33 degree weather. He couldn't find the issue so we met him the next morning at the shop. He found the issue and we were on our way within thirty minutes with a very reasonable bill. Thank you so much for the great service, Done Rite. I highly recommend these fine gentlemen at Done Rite!

This is an old report but I figure I should share - Really wanted to Love these guys as they're…read morepersonable and probably trying to do a great job but I had them ruin a set of $1000 batteries when they left lights on and my rig was unplugged. I came in the shop and found the batteries at 0%. They said if I didn't want my batteries dead I'd need to get a solar charger. This just didn't make sense since I left the rig in their care for several weeks. At least own the fact that the batteries were nuked!

Will with Snowmelt Piping installed a gas Tankless hot water heater and a new copper water main for…read moremy parents' dream home. For the seven day contract (and during a blizzard) he arrived on time daily, finished all installations to perfection; moreover, he took the old piping and hot water heater to be recycled. A true master of his work and word. What a peace of mind it is for me to know my parents are safe with their tankless hot water heater, piping, and their drinking water!

WOW WOW AND WOW!!! Will did an amazing job in our 1960's home. The request was pipe replacement of…read moreour old galvanized pipes along with a tie in of pex for a kitchen update in 2015. Will came and took a look at the situation, sent us a quote and we scheduled a time that was mutually agreeable. He was very methodical and purposeful when removing and replacing the pipes. This process took about a week to complete and we were only without water for one day. Please know that a plumber and a pipe fitter are different and Will is a pipe-fitter and truly gifted in his craft. Many Montanans live under the rule "leave no trace" and Will did just that. He removed and disposed of all of the old pipes and cleaned up after the job was done. If you are looking for someone who is meticulous, Will is your guy! We couldn't be happier and now our home is ready to welcome updated bathrooms!

I scheduled a service call for a propane fireplace that wouldn't light. The technician diagnosed a…read morefailed gas valve and quoted $1,620 to replace it. This was suspect for a number of reasons. First, the fireplace is 3 years old. Second, they would not guarantee that this would fix the problem and the part was not returnable. Third, after the technician gave me the part number, I looked it up and it was a $200 part. Nothing added up about this experience. I didn't feel confident in the diagnosis and got a second opinion. The second company (Energy Partners) found the actual issue: a bad thermopyle, replaced it while there, and the entire repair cost $225 including the service call. I shared these details and asked Hellgate to review their misdiagnosis and refund the $200 service fee, but they refused. This was a significant misdiagnosis with a nearly $2,000 unnecessary repair recommendation. This level of misdiagnosis undermines trust, and customers deserve far better. I cannot recommend this company.

Needed the tank on a toilet replaced. Had one replaced a few years back, cost $275.Called two other…read moreplaces first, they were booked out, both quoted approximately $300. Called hellgate, they could be there the next day, I didn't ask for a price, they did the job, took 30 minutes...$601. Twice what everyone else charges. Absolute ripoff. Never deal with this company unless you've agreed on the bottom line price beforehand.

Our Water Heater failed us and Shawn was there the next morning to take a look at it. Turns out it…read morewas 31 years old and ready for retirement. Shawn was quick, friendly, and focused and even came as soon as we were available to install the new Water Heater so we wouldn't have to go the weekend without running hot water. Highly recommend this company for any plumbing needs you might have.

We hired Shawn to replace our jetted drop in bathtub that cracked, most likely because it wasn't…read moreinstalled correctly when the house was built several years ago. Shawn did an amazing job with what turned out to be a difficult installation because of it being a retrofit, as well as a different brand tub that was shaped somewhat differently than the original. He improved the infrastructure that supports the tub so that it is now properly installed. We also added the complication of moving the existing plumbing/faucets and drain to a different location in the new bathtub. It quickly became clear that Shawn is an expert and has extensive experience. We are extremely pleased with the work performed and his reasonable rates. We highly recommend Shawn for any plumbing jobs you are considering.