Cancelled on me day of appointment, rescheduled for 2 weeks later. Showed up to assist installing a…read moretoilet (that I had already bought beforehand) and wanted nearly $800 plus dispatch fees. This company is practically a scam - DO NOT USE THEM!

A plumber for $600.00 an hour. He showed up an hour late (my time is worth at least of what they…read morecharged me). That's the start of my problems. I needed a plumber for simple reasons. My shower was leaking at the shower head and needed a simple washer for bathroom sink. He took about an hour for what he did. Then he lied to me about he said he was done and told me the water would stop leaking in about an hour. He presented me a bill for $690.00 and I was aghast, I at no time was paid it with my Visa card was there an estimate of cost. Which I would have found an alternative plumber. He just started on the job. I should have my pants down as if I was getting screwing by Garden City Plumbing. One star for service requested. One star for quality. Minus 5 stars for value.

They replaced my family members water heater quickly and for the lowest quote out of the 3 I…read morereceived. The woman who handled the calls was friendly, and easy to communicate with, especially since I was scheduling from out of town. So far so good on the new water heater- Thank you!

Gotta love this plumbing company! Very reliable & professional !…read more Right on schedule and always fix the problem in a timely matter! The staff and crew are friendly and prices are reasonable. No messes after services..Highly recommend! Thank you for your excellent service!

The two plumbers fixed a long- standing issue our other plumber couldn't figure out. Super fast and…read moreprofessional. Thank you!

They got the water heater back up and running, didn't have to wait to long, Joy was very…read moreprofesional and took care to make the repair go smoothly at our rental home.

This is an old report but I figure I should share - Really wanted to Love these guys as they're…read morepersonable and probably trying to do a great job but I had them ruin a set of $1000 batteries when they left lights on and my rig was unplugged. I came in the shop and found the batteries at 0%. They said if I didn't want my batteries dead I'd need to get a solar charger. This just didn't make sense since I left the rig in their care for several weeks. At least own the fact that the batteries were nuked!

I say don't go near these people. In May of 2021, I was beginning a trip to Alaska but my teardrop…read morehad a tire that kept blowing out because of a bent axle and a taillight that would not work. As a woman traveling alone, I was very worried about having trouble on the Alaska Highway in the middle of nowhere. I contacted Done Rite and they said they could get me fixed up and on the road. I left teardrop with them and received a call later saying that the axle was not bent, that the tires just needed to be greased and they were having trouble getting the tail light to work. Didn't seem right and I questioned how a lack of grease could cause a blow out and the guy assured me this was the case and I did not have a bent axle! For some stupid reason I believed him (he was personable and made me feel as if he were doing me a favor by getting me back on the road) so I acquiesced. The lights they said had to be rewired (whole trailer) and a bad tail light and greasing wheels was $800!!!!! Yes, you guessed it--on my return trip in July, in less than 3000 miles, I had my brand new tire blow out on the Alaska Highway and was I pissed. Fortunately, a guy pulled over to help and he was a mechanic! He knew nothing of the history but told me, as he put my spare on, that the wheel needed to be greased!!!! When i returned to Missoula, I called up and asked to speak to owner to discuss the trouble--I was told he would call back. Nothing, I called several weeks later and got the same treatment. They DO NOT STAND BEHIND their work as stated--they are dishonest and dishonorable--stay away! I never was able to ask what happened or have them try to make it right.

Will with Snowmelt Piping installed a gas Tankless hot water heater and a new copper water main for…read moremy parents' dream home. For the seven day contract (and during a blizzard) he arrived on time daily, finished all installations to perfection; moreover, he took the old piping and hot water heater to be recycled. A true master of his work and word. What a peace of mind it is for me to know my parents are safe with their tankless hot water heater, piping, and their drinking water!

WOW WOW AND WOW!!! Will did an amazing job in our 1960's home. The request was pipe replacement of…read moreour old galvanized pipes along with a tie in of pex for a kitchen update in 2015. Will came and took a look at the situation, sent us a quote and we scheduled a time that was mutually agreeable. He was very methodical and purposeful when removing and replacing the pipes. This process took about a week to complete and we were only without water for one day. Please know that a plumber and a pipe fitter are different and Will is a pipe-fitter and truly gifted in his craft. Many Montanans live under the rule "leave no trace" and Will did just that. He removed and disposed of all of the old pipes and cleaned up after the job was done. If you are looking for someone who is meticulous, Will is your guy! We couldn't be happier and now our home is ready to welcome updated bathrooms!

I scheduled a service call for a propane fireplace that wouldn't light. The technician diagnosed a…read morefailed gas valve and quoted $1,620 to replace it. This was suspect for a number of reasons. First, the fireplace is 3 years old. Second, they would not guarantee that this would fix the problem and the part was not returnable. Third, after the technician gave me the part number, I looked it up and it was a $200 part. Nothing added up about this experience. I didn't feel confident in the diagnosis and got a second opinion. The second company (Energy Partners) found the actual issue: a bad thermopyle, replaced it while there, and the entire repair cost $225 including the service call. I shared these details and asked Hellgate to review their misdiagnosis and refund the $200 service fee, but they refused. This was a significant misdiagnosis with a nearly $2,000 unnecessary repair recommendation. This level of misdiagnosis undermines trust, and customers deserve far better. I cannot recommend this company.

Needed the tank on a toilet replaced. Had one replaced a few years back, cost $275.Called two other…read moreplaces first, they were booked out, both quoted approximately $300. Called hellgate, they could be there the next day, I didn't ask for a price, they did the job, took 30 minutes...$601. Twice what everyone else charges. Absolute ripoff. Never deal with this company unless you've agreed on the bottom line price beforehand.

We hired Shawn to replace our jetted drop in bathtub that cracked, most likely because it wasn't…read moreinstalled correctly when the house was built several years ago. Shawn did an amazing job with what turned out to be a difficult installation because of it being a retrofit, as well as a different brand tub that was shaped somewhat differently than the original. He improved the infrastructure that supports the tub so that it is now properly installed. We also added the complication of moving the existing plumbing/faucets and drain to a different location in the new bathtub. It quickly became clear that Shawn is an expert and has extensive experience. We are extremely pleased with the work performed and his reasonable rates. We highly recommend Shawn for any plumbing jobs you are considering.

Came ready to work, did an amazing job and were so professional i cant recommend them more they…read moretruly help so much with our recent remodel!