Update 6/13/26: It was a hot day so I was excited to get some Dole whip because it was so delicious last time I got it. $5 for a big cup and it's enough to share. However, when receiving the dole whip it was already instantly melted. It was pretty much a smoothie. I ended up just getting a straw and drinking it. I was bummed about the quality of it going down. read more

See all

Stopped by for another pretzel trio this past weekend. Enjoyed a bit of all three since we each shared. Much nicer counter service. Plans to return soon. read more

See all

They make their pretzels very fresh and I've always preferred them to any other pretzel chain because their pretzels have the right amount of savory, buttery, and crusty. Obviously pretzels are not the healthiest thing but when I do eat them I like to make sure that it's at this pretzel place. I think sometimes their food can be a bit off like the cheese sauce gets a little chunky fast or it might not be right out of the oven. When the pretzels do take time to bake when they run out, it takes 8-10 minutes to wait and that can take awhile too. But overall this is the best pretzel place that sells the Parmesan pretzel hands down. So good! read more

Pretzel Place - Parmesan pretzel and cheese sauce - Pretzels Near Me - Fresno, California

Amazing doughy pretzels fresh made from the oven. The guy is a silent pretzel genius. Think of what Aunty Anne's and Wetzel pretzels wish aspire to be. That is this place. The pretzels are soft, chewy, fresh, and completely blew my mind. Had the cinnamon sugar, cheese and pepperoni, pretzel dogs (fresh made for me!) read more

Pretzel Place - Menu 9/2024 - Pretzels Near Me - Fresno, California

Ordered a parmesan and a pepperoni pretzel and it was plain! no cheese, no pepperoni. Just liter dough!!‍ read more

Pretzel Place - Pretzels Near Me - Fresno, California

The best place to get pretzels is Pretzel Place, located in Fashion Fair Mall! They offer MANY pretzel flavors that you can combine and make the ultimate pretzel. My favorite flavor combination is sesame seeds and parmesean cheese. They also offer drinks, dole whips, dips/sauces, and more. Prices are fair, and they offer a pretzel punch card that you can use each time you buy a pretzel, and after 6 punches (I believe), you get a free pretzel! The customer service here is hit or miss, though. Sometimes you'll get someone serving you who is nice and attentive, and other times you'll get someone who is rude and doesn't seem to want to be there at all. Besides that, though, this is the place to be for good pretzels. They even have a glass window on the outside of their shop so that you can watch them make the pretzels. Pretty neat. Don't sleep on Pretzel Place! read more

Pretzel Place - Jalapeños & pepperoni pretzel and parmesean pretzel - Pretzels Near Me - Fresno, California

The employees here hate their job and ain't afraid to show it. Poor customer service and lack of social skills. Three customers walked by me as I was waiting for my pretzel and have said "the lady is so rude". Management please train your employees better. This goes out to the lady with short red hair. read more

The girl here must hate her job or maybe she just has poor social skills. She had a straight face and seemed so robotic . Just the way she spoke was rude. I got the original pretzel . I saw her grab what looked like a paint brush (pretty sure it is ) and grabbed a huge glob of butter and smeared it all over the pretzel. I said no no no butter but she didn't hear me . The pretzel was swimming in butter. I used a napkin to take off some butter then thought I should take a picture . This picture taken after getting a napkin to wipe the butter off the bottom . Pretzel was okay but definitely not worth the almost 6 dollars I spent . read more

One minute they advertise buy one get one free then after people get to the register, they switch it up and say they no longer honor the deal. Total bait and switch tactic. read more

Very good freshly made pretzels. I had never tried this place. There is a coupon sheet at the guest service counter. One of the coupons is BOGO free pretzel. The coupon made for a good deal but I'll definitely be a returning customer. read more

Pretzel Place - One Cinnamon and one Pizza pretzel. - Pretzels Near Me - Fresno, California

Pretzel taste great but it came out greasy af. Rude service as well. Idk if that area was just small to allocate service. Everything was just like 'here!' No friendly smiles at all. Oh, she also said "excuse me" literally to me and my children three times without looking at us in the eye. How the hell we suppose we're in in your effin way? The fudge! read more

My kids and I usually stop for a pretzel every time we are in the mall...but this time was a horrible experience. It was Wed, so I ordered the special. I was charged for 3 when one should have been free. When I asked about the charge I was told he didn't hear me. When I asked to speak to a manager, employee refused saying it was confidential. The managers name is confidential?? I asked for the managers number so I could call and was refused. I asked for the employees name and he refused again. I left my number so the manager could call ME. I have yet to hear from anyone. Never have I experienced such lousy customer service. read more

Confused the pretzel palaces whole gimmick of promoting pretzels is to be seen making the pretzels, its their marketing yet when i took a pic of the persons hands not face he asked me to delete it. Hes in the wrong business if he doesn't want to be seen and promote his product. Normally this place has a fun upbeat vibe today was a 15 min wait for a salted pretzel and the dullest vibe. read more

This has always been my number one pretzel place! There pretzels are best when freshly made!!! And there cheese is the best from all other pretzel places!! The employees can work a little better with their customer service but other than that it's the BEST!! I wish there were more of them though read more

Good spot for a really quick 'mall pretzel'. Same overall experience that you'd get at an Auntie Anne's or Wetzels Pretzels. Highly recommend waiting a couple extra minutes for one of the fresh pretzels. And don't forget the cheese sauce! Yum. read more

This place gets a 1 for service and a 5 for pretzels themselves. My family and I have been visiting this location for years and years, and only recently had an issue. I went on a Friday night, solely for the pretzels. I asked them to cook them FRESH and lightly cooked. Told them I was fine with waiting. The guy handed me the bag and said, "the pretzel on the bottom looks like it doesn't have extra parmesan but It does. Promise" great, I left. Turns out the one he promised was good was completely black, burnt. I wasn't about to go back and wait another 30 minutes looking for mall parking so I dealt with it. I ended up shopping at the mall the next day and went to buy another one. Told the "manager" about the situation and they basically didn't give a shit. Said there was nothing they could do without a receipt. Not even remaking a $3 pretzel. WHY would I keep a receipt for a pretzel??? Their employee consciously lied to me. So much for customer service. Boo. read more

Hi I'm a security guard in the mall I went there last night towards closing to get the last of the pretzels like they normally give and I normally get them for free I went there last night and was denied customer service telling me that we're not supposed to give out free pretzels towards the end but that makes me confused because during the week when it's the guys at the time I will get the last pretzels free but when greeted by the female staff they told me that they don't give out free pretzels and that they're not supposed to do that so all in all bad experience because we're getting cross information and different service so some nights we get free pretzels when is the guy staff and when it's a female staff we can't get free pretzels so I don't like this and it's miss information of how things are at that establishment and needs to be fixed all in all the lady's that serviced me were great and amazingly friendly it was just upsetting that things are being done one day and not the next or that it's a hit and miss depending on who is working that day,night. read more

The kids who work here at exceptional when it comes to customer service. Prices, well, $6.00 for a pretzel & cheese? Everything is going up in price. Unfortunately the pretzel I have is wicked greasy and hard to eat while on my phone. ;) Also, the napkins don't do the job. Of course, if the pretzels weren't so greasy I would not have noticed the napkins, right?? read more

Pretzel Place - Too greasy! Darn it. Greasiest pretzel I've ever had. - Pretzels Near Me - Fresno, California

Got here today and received amazing customer service from the man posted at the register. Asked him if he could make me a fresh pretzel and he hooked it up big time! I will definitely come back here and the pepperoni pretzel I got with jalapeño cheese hit the spot! read more

Love it. Fresh!!! Just got the jalapeño and cheese. Cooked just right, only a 3 min wait. A good place to stop by when browsing the mall

Last few times I've come here the pretzels are extremely dry like they have been sitting out all day. Will be trying out all the other pretzel places in the mall. read more

Hard, stale pretzels. And if you ask for a freshly made one they'll get mad and give you an attitude. Thanks for the terrible service, Andrea. read more

April at the fashion Fair location is an absolute doll! Always smiles and quick service. the cinnamon bites are to die for!!

This place is DELICIOUS!!! They've got good service and you can see them making the pretzels fresh.

I LOOOVEEE this place! My favorite place to get pretzels and nachos:) I don't live in Fresno anymore so I'm very sad that I can't go to the Pretzel Place whenever I want anymore. They always have yummy fresh pretzels. One of my favs is the pepperoni. I miss it so much now that I'm pregnant and that's all I'm craving. Too bad I live in Reno now:( read more

Definitely the best of the three pretzel places in Fashion Fair! I believe they have the cheapest prices as well. The pretzels are thick and delicious. Regardless of whether you're getting an original pretzel, a specialty pretzel or a pizza pretzel they are all fantastic. The staff is nothing amazing, but when you're dealing with them for such a short period of time it doesn't really matter. The price and quality are well worth it. read more

um, yeah,.. just don't. $2.99 isn't worth the stomach ache, nor the vomiting later on.