So many chances. The quality service that they strive for has gone done in recent visits. Mindy…read moreand V are great! My last few experiences have just been blah with the last visit on 9/21 as my last. While getting a pedicure by Steve, I noticed that V was in the shop(was in back) when I mentioned that I didn't realize she was there the nail tech says, yes she's here... gives here schedule and ask you want her to do you nails? If so I don't care! Go ask her. I mentioned to him that I wasn't sure and was on a tight schedule and he mistook what I was saying and some how thought I said she was crying. I chalked it up as a language barrier and moved on. he proceeded to carry on for a good 10 minutes about why was she crying at work. And whenever I would say I never said that he would continue making these snarky comments. I had to lean into him and tell him I think you have a mistaken what I said because I never said she was crying at work. He then proceeded to say oh OK do you want me to do your nails? At this point I'm ready to go but need my nails done. He does an ok job on the shape, but a week later and my gel nails need to be redone. Paint uneven and faded in certain places. I've read reviews of the new male techs and their in professional tempers, but experienced it first hand. IM DONE! I also don't like this new policy of pressuring you to pay cash. If you don't it's a 3% charge. Moving on!

After patronizing this shop for about 4 years, I hate I have to even write this review. However, I…read morewill because I would not wish any person, especially a woman to be treated this way. Our nail budgets are too high to spend money at a place where you're not valued as a customer. I went on Labor Day and I didn't have an appointment so I waited instead of normally being ushered to my regular folks. I had a pedi which was lovely and then instead of waiting for my normal girl Mindy, I elected to see first available because I'm 5 months pregnant and the nail shop fumes can sometimes be too much, even double masked. I was sat down at the chair of a young looking Asian man. When we got to the nail shape and he asked me what shape. I showed him a picture of a very narrow pointed stiletto nail. From here I will just number how everything went wrong from there. 1. He made an off colored joke and said, "Oh stiletHO" and he laughed. I didn't not laugh. I just repeated what I said, "No, I said stiletTO" and he said he was "just joking" 2. The shape was NOT good. He did later admit that he had not yet perfected his stiletto shape and said he would fix it. After a couple of tries, I just elected to move past the shape because it wasn't getting to where I needed it to be and I wanted to move along. However, due to the shape not being very precise, I had to change my design thoughts because I was going to do some abstract spacing things that I needed a good shape for. 3. I move to just doing a pink ombre hand from dark to light and he handed me colors and was getting visibly frustrated as I struggled to find the right selection of pinks. HOWEVER, he also did nothing to help me along. Infact, he took 2 smoke breaks while I was looking. When I asked him for colors, he could not find them and brought back colors I didn't ask for that didn't fit the right shades of pink I had already chosen. Any person who know pinks, knows that there are some pinky pinks, peachy pinks, white-ish pinks, etc. So, not all pinks go together. He leaves AGAIN, on a break and seems visibly frustrated and this turns me off so I choose 2 colors to simplify things. 4. He returns and without even talking he starts moving all the colors away and tells me what we are about to do....I say, no I'm just doing these two colors and that will make it easy. He says no no no, we will just start with the colors u have and figure out the other later. I say, no thanks to that idea because I don't want to be stuck with something that doesn't look right. I say, lets just do the 2 colors I've chosen before I get annoyed. He pushed back on his little roller chair and says, "ANNOYED, I'm the one who should be annoyed" and I honestly GASP, and say "excuse me?" and he says, "i've been very patient with u today!" and I stand up and say, "you're going to need to stop talking to me crazy" and he says, "well, if you wasn't acting crazy, I wouldn't be talking to you crazy" and I say, "well honestly, I'm the one who has been patient. You couldn't do my shape right, you keep taking smoke breaks, you're not being helpful and now you're telling me u should be annoyed and calling me crazy for expecting good results when I'm paying good money. I continue on, sir, it's literally your job to help the customer leave with good looking nails. He says, "it's not my job to help u find colors" and i'm like, but u work in a nailshop that is definitely part of your job. Most nail techs worth anything see the picture of inspiration and take it from there. and he says, "i'm a guy" and I'm like well, if u feel that way about it. Maybe you shouldn't be working in a nail shop. 5. And to honestly stop from crying I walk out to get air, because that entire scene everybody just watched and NO ONE intervened. Not the owner, KING. Not "my girl" Mindy. and I felt just so verbally assaulted. A customer should NEVER be spoke to this way. 6. When I walk outside, he chases me down and says, you're not leaving, you gonna pay for those services and mind u, I'm lowkey dripping so skipping on paying for services rendered is literally something I'm not even thinking about. But I'm offended none the less. He continues to yell at me saying, I'm gonna clip those nails off and I'm like do it then! because they are wrong anyways! 7. I go back in and THAT is when King finally tries to intervene and tells me to let someone else do it. I say I'm ready to go and after saying that a few times, I pay and I tip the pedi lady, WELL might I add. 8. As I leave I realize, I would like to write a review so I go back in. I ask those working there for the guys name and they ALL tell me to ask King. King also wouldn't give me the name. Ultimately, I do allow them to fix my nails for free. and King offered me a $10 gift card next time I come back. But I won't be back because I felt disrespected, my experience was trivialized and not even giving me the name was a slap in the face. Don't spend your money here.

This is the only place is go to when I want an extravagant and not basic set. The guys in there…read moreknow what they're doing and they care about your satisfaction.

This is a clean and calm environment. The staff are careful and courteous. You can make an…read moreappointment or drop in. I keep going back!

The nail technician has no idea how to communicate. Every time she has seen me the only thing she…read morecan is how tired I look. Why would I want her to come to salon to have someone say that to me? That isn't going to make someone feel good about being there. Additionally, the clientele are super rough and they lack the staff they need to handle the business.

We recently moved to Windsor mill and I was looking for a nail place to call home. I have regular…read morenails and mostly need my finger nails cleaned and pedicure. The first couple of visits have been great. The only two issue I have is that they assume that I will tip a certain amount and that the workers are switched out all the time midway. I really don't appreciate that.

I've had my nails done here a few times and can honestly say I've had no issues. I usually ask for…read moreJoanna who is typically available but in the past, other techs did a reasonably good job to where I had no issues returning. The decor in the establishment is bright, clean and inviting. Yes, the services can be a little pricy but I find in this day, everywhere appears to be. I've not had a reason not to return for future nail care and pedicures.

I love this salon. They are awesome, the entire team can do an exceptional job on your nails. They…read morecan make your nails long, or short or in between whatever you desire. The salon is very clean and the technicians, that do your nails are exceptionally nice. You will enjoy your time in there. Your nails will look amazing. I give them five stars. Lotus nails and spa enter a world of relaxation!

Danny and One did great job on my nails! One did a great design! thank you guys! I showed her a…read morepicture and she made it come to life!

Came in on my anniversary for me and my boyfriend. I got a full set he got a Manny Petty we both…read moreloved it. They provided him with the free soda while doing his toes. The staff was very friendly and funny. My nails were beautiful and she finished them in a timely manner. Actually she finished and a About an hour, hour and a half. The nails looked amazing 10 out of 10 highly recommend this business. My nail broke the day after getting them done sadly, but I went back the next day they fixed it no charged and worked fast. I went there again may 13th, I got a full set and my toes done. It was a great experience and time. Nails where beautiful and great.

I have always driven by this place for several years, and have said I was going to give them a try,…read moreso I did. I walked in, and I wasn't greeted, but was immediately asked how I could be helped. I told the older gentleman that I would like to get a manicure. I was immediately seated as it wasn't busy at all. I looked to the left, right, and behind me and noticed the stations weren't the cleanest. I got debris on my clothing from the station next to me because he was filing a woman's pink polish off, and it was going everywhere. There was a very pungent chemical smell in there that you could sort of taste in your mouth, which was kind of overwhelming. No one smiled, nor spoke to you, which I'm not used to at the places I've been to for manicures. The technician, Hong Mai (Lily), did not talk to you other than asking if I wanted my nails shortened. I felt like I was just a number. I'm not even sure why it's called "Herbal Nails." I didn't notice anything "herbal" that they used. Here is the process I experienced there: nails clipped, nails filed, nails soaked (without cuticle cream), cuticles cut, nails polished, nails & hands oiled, 30-second hand massage, hands washed, you pay and leave. I do not recommend this place at all. I just didn't like how it felt in there. HORRIBLE!!!

I get serviced by Jade which is always a pleasure. However, you will never go wrong being serviced…read moreby them all. The vibe is always welcoming and positive. It also is a bonus cause it's close to home.

I thoroughly enjoyed my facial with Nakia! She was/is extremely knowledgeable about skincare,…read moreprovided great insight about my skin, and made sure I had a wonderful experience. Perfect way to relax!

Cindy did an amazing job on my nails and toes! She paid attention to every detail and brought my…read morevision to life perfectly. And listen... anyone who can make my little pinky toenail look this good has a loyal customer in me forever.

My husband, daughter and I have been coming here for years for pedicures. It's our favorite place…read more We never have to wait, they do an amazing job and it's not overpriced. We love it here!

She is the bomb!!!!!. Great energy always. Positive Vibes and she is a "Jane of all trades". Not…read moreonly can you get your hands, feet and eyebrows slayed at her shop but you can also purchase hand made jewelry, oils, scrubs and more. I love this place and make sure you book your appointment like asap online because she stays booked. Best place in the DMV to go. ONE STOP SHOP. Oh and she has wine and music!!!!!

the Baddest nail tech out here. Not only is she professional and a master of art but she serves men…read moreand women and allows you to be yourself in a safe space.

I have been going to Stories for about 2 months now. Cinthya is incredible. Previously I had been…read moregetting dip powder for roughly 2 years. I struggled with growing my nails out and they broke easily. Since going to Stories and seeing Cinthya my nails have been so much healthier and I've been able to grow my natural nails out. We've been doing builder gel and IBX nail repair every other appointment. I have definitely seen a marked difference. I've also been able to experience their waterless pedicure. Possibly the best pedicure I've ever had. I highly recommend Stories. The establish is clean, organized and has a calming aesthetic. The staff and owner are kind, wonderful people.

Love, love the waterless pedicures at Stories. Such a cute vibe to relax and get pampered. Cinthya…read moreis the sweetest technician and really good at her job. Let this be your next nail salon, you won't regret it!