I would not recommend Prestige Pool Services. My biggest issue was poor service and lack of accountability. For months, I had visible algae in my pool. I raised it repeatedly and was told it would be handled on the next visit, but the problem continued. After I terminated Prestige, my new pool vendor tested the water and found nearly every level out of balance. After two visits, the algae was gone and the chemicals were back in line. Prestige's own service policy says weekly service includes brushing walls and cleaning tile, but that was not done consistently. I raised this multiple times, sent photos, and even purchased the cleaning chemicals they recommended. My understanding was that their team would use them during weekly service while I helped maintain the pool between visits. That did not happen. On one of their final visits, they serviced the pool and visible algae and buildup were still there the same day. There were other issues too. Pool gates were left open after service more than once, which is a serious safety issue. They also washed out pool filters into my landscaping, leaving debris in the plants and mulch. When I raised concerns, Chuck was dismissive and unhelpful. Instead of taking ownership, he pushed responsibility back on me and suggested I clean the walls myself or schedule a separate cleaning. The final issue was pricing. Prestige increased the monthly rate by 10% without my agreement. When I questioned it, I was told none of their other customers complained and that customers do not calculate their rates. The new quotes I received came in below Prestige's new rate and even below my prior rate.
Between the poor service, algae, poor water chemistry, safety issues, poor communication, dismissive ownership, and above market pricing, I moved on. read more