I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.

Our home is only 3 years old, but our heater started making a loud noise that continued on and off…read moreover a course of a few weeks. The original installers told us a new "wheel" would need to be ordered , and float switch needed to be replaced as well. Once the noise started again the next day, I decided to get in a second opinion. That's when I called Phillip at Air Crafters. Turns out, not only was the "wheel" in perfect condition, there was nothing wrong with the float switch. After taking some time to diagnose the problem, Phillip and his partner, Brian made sure the repair was done correctly and affordably. I'm still working on getting my money back from the original company. Nice to know there are still honest and reliable people that can be counted on.

Just had a great experience with the team at Air Crafters! My AC went out, I called Air Crafters…read moreand they sent someone out within the hour to diagnose the issue. Very friendly and they were by far the best priced out of 3 other quotes. They came the next day and completed the repair and now we have air! Will definitely be using them in the future.

It was that time of year again to have the A/C checked to make sure it was set to handle another…read morehot Charlotte summer. This time Karsten G. was the service professional to call on us. After the usual introductions, I started to show Karsten where all the equipment was. He said he was first going to check our thermostat. I had contacted Integrity about a month ago regarding what I thought might have been a problem with the thermostat. He checked it and said it needed a slight recalibration, which he did. He upgraded the A/C condensate drain tube and we had him install a second drain pan float switch. We felt he did a great job in checking over the A/C and was very knowledgable in any qustions we had. We fell comfortable we'll survive another Charlotte summer.

They installed a new unit and we had problems which they came back out twice to try and find the…read moreproblem, My husband wound up finding out what was wrong. The problem was water sitting in the exhaust pipe and they told us we were basically on our own to fix it and the company they recommended to do the work was lost about having to break our ceiling up to get at the pipe and basically a nightmare conversation with them, Integrity charged us twice for the two visits and said they would reimburse us the 200 dollars which they then said they never told us that we would get any money back. They reimbursed us $1.41 after all was said and done, We paid alot of money for the new unit and after it was installed Integrity just basically washed their hands of us after it was done. They are not people of their word and I would never recommend them to anyone.

I needed to replace my water heater, called them because of radio ads, really like what I heard…read more They were at my house the next morning at a time I requested, offered me several options on heaters, prices and warranties to choose from, no pressure or manipulation to up sale. Had small issue with a bad connection with the heater., they were back promptly to correct the problem. I highly recommend this plumbing service to anyone needing work.

We have used Paramount HVAC services twice. once's was after hours. We have been very pleased with…read morethis company. We also referred them to a neighbor and appears they are pleased. Have seen service van in neighborhood several times. Always a good sign. this is a local family owned business. This says a lot. my opinion! you can form yours!

I am very disappointed in the service I received from Paramount Air, especially after I was pleased…read moreenough last year to sign up for their maintenance plan. Last month they sent a technician out to do The yearly air conditioner inspection. After about 10 minutes, he said everything was fine and specifically asked him if it needed to charged since I knew there is a small leak and he said no. Last week, it started blowing out warm air and sent someone to check it out. He claimed there was a picture showing that it was full, but since the since me the invoice with pictures, he couldn't explain why it was not there, then he told me it needed 6 lbs. of Freon, which it didn't. Found out it only needed 2 lbs. I cancelled my contract and have found a more honest company to deal with, hope this review helps someone else.

I called JLK Mechanical after I noticed frost on my ac unit. My ac unit was only 5 years old and…read morepurchased from another company (A&D). I had been very unhappy with A&D Heating and Air, and felt that I was stuck with them for service to keep up my warranty. I called JLK to see if I could transfer that warranty and they said yes. They were so polite and friendly over the phone and were able to work me in that same day. Our technician Joel arrived and was so thorough and knowledgeable and answered questions I had. He was able to find the problem causing the frost that only two months ago A&D did not catch on a service check! I can't tell you how good it feels to finally have a company I can trust. JLK has outstanding customer service and I would highly recommend them to anyone looking for an honest and reliable HVAC company. I'm a costumer for life.

Buyer Beware!! After many years of being a loyal paying…read morecustomer, I regret having to write this review. AIR 72 has chosen PROFITS OVER CUSTOMER SERVICE. They have denied me service because I had the audacity -- ONCE -- to supply my own part! They stated this is their existing policy which was news to me. When I requested a callback from the manager/owner, John, I was ignored completely. Doug, on the other hand has always been great. I highly recommend avoiding this company due to their disingenuous and greedy behavior!!

This company is the best. Our Tech Doug has been working on our HVAC system forever! We always…read morerequest him to be our technician. He is thorough, kind, knowledgeable, very professional, and down to earth person. We told Doug if he retires we would be in so much trouble! I don't trust anyone else but Doug to work on our system! He is simply the BEST! I sincerely mean everything I am saying! He is just awesome!

I have nothing but great things to say about Air Repair. We have used them for years now…read more Communication Is always great. They are always on time, and respectful of your carpet, They wear covers over their shoes. We first bought our house 10 years ago. We had older ac units, that we couldn't afford to replace at the time. They never pressured us to replace them. They always did want was needed to make them work. 10 years later, we are replacing both upstairs and downstairs units. They have done a fantastic job. My husband and I both had to work, so we had to leave them at our house while they finished. Everything was done perfectly. I'm very grateful for Air repair. I highly recommend them.

Air Repair Inc. has been my go to place for all matters concerning heating and air conditioning for…read moreover a decade. The staff is professional and personable. I completely trust their judgement and feel that they will give me the best advice and deal possible. They recently replaced one of my units and brought their entire crew out to ensure the job was completed in one day.