UPDATED REVIEW FOR BRAZILIAN WAX (January 2023) -- Click below to read my previous review. Changing…read moremy review from 3/5 to 4/5 stars because customer service was better and the waxer, Candance, was very good. Since I haven't done other services here beside the Brazilian wax, a 4/5 overall review for this business is fair. BRAZILIAN WAX -- I visited for the first time in October 2021 for a full Brazilian wax. Much to my surprise, I came back again on 6 January 2023 for another full Brazilian Wax. This time around, I had Candance Haynes as the waxer. I preferred Candance over the person I had before (no offence) because Candance was a bit more thorough or attentive with the final cleanup process and she didn't leave any hot wax behind on my body. Overall, 5/5 stars for Candance doing such a great job on a full Brazilian Wax service. I highly recommend her especially if you hardly get this service done or if it is your first time. She doesn't accept male clients but there is another employee (Jessica I believe) who does take on male clients. I may come back for eyebrow threading in the future. I am used to getting those services done by South Asian women from India or Pakistan but I'm happy that Peach Fuzz offers this service. Thank you Candance for making this very uncomfortable Brazilian waxing experience comfortable and for being on time.

When it ask if I would recommend this business, I wish I could put a word worse than NO - CUSTOMER…read moreSERVICE WAS COMPLETELY HORRIBLE!!!!! I sat for over 30 minutes while staff walked back and forth not saying a WORD ..... first and LAST time here

My friend had been raving about her facials and ended up buying me a gift card and booking me an…read moreappointment. I am so grateful because it was unlike any "spa" experience I've ever had. They sell really nice products and work with you on recommendations if you can't afford all recommendations at one time. My only complaint is that it's extremely hard to get an appointment :)

I loved Flower Power!! I scheduled a "light makeup" appointment with Leia before my engagement…read morephotos, and she did an amazing job. I still felt like "me," just...more radiant! I do not live in Cleveland anymore, and I am always nervous about trying new places for hair/makeup/wax etc. But my experience was fantastic and I already scheduled with Leia again for makeup before my rehearsal dinner! She seems to really know her stuff, and (as others have mentioned) is a lovely person and so fun to chat with. Also worth noting that her shop is adorable and stocked with a variety of natural beauty products - I purchased a lip balm, tinted moisturizer and lip gloss before heading out. Highly recommend!

Wow this place is top notch, the real deal, BEST facial I've ever had!!! I have tried many…read moredifferent places in the Lakewood/Cle area and nothing compared to the facial I received here. Bailey is seriously amazing and spent time getting to know my skincare needs and she delivered. I love that they use all clean and organic products that smell soooo good!!! I felt like a new person when I left. My skin was glowing and felt so soft and clean. She helped let me know what product would be good to use on my face at home since I can't come in regularly for a facial. I will 100% be back for another facial with Bailey. If you are looking for a new skincare spa, look no further. Book the appointment. I promise you won't regret it. I would give them 10 stars if I could. :)

Custom Holistic Facial What a magical treatment. Thank you…read moreAmanda for this unforgettable experience

I was one of those people who was terrified to get a Brazilian. I was afraid of the pain as well as…read morethe notion of showing my most private areas to a stranger. Amanda made me so much more comfortable! She really makes you feel like it's no big deal (because it isn't, people get Brazilians all the time, but it's hard to convince yourself that it's gonna be okay when you've never tried, lol). It did hurt, I'm not gonna lie, but we were laughing in between my swearing. I got legs, underarms and Brazilian and I'm so happy with the results and that the process wasn't actually awkward at all because of Amanda! I'm sure the other girls here are also wonderful at what they do. The whole staff was super friendly and welcoming and I bought packages to save me some money on my future sugaring appointments. Thank you ladies!! I'm so happy on my quest to get waxed I discovered Sugar Bar instead.

This awesome review is looonnng overdue!!! This was my first…read moreexperience with sugaring. I prefer the Brazilian. Not only do they have an awesome sale every Halloween (or around that time) where you can save over 50% off when you purchase the bundles. The best part is that the services you buy that way never expire! I have only had one bad experience in the last 3-4 years, but that didn't affect my patronage. The vibe is classy and welcoming. Their lobby/reception area is always neat, and the cleanliness is abound. Thank you ladies!

My person left and the owner refuse to give me a refund , they wanted to do them for me. I do have…read moretrauma from getting my lashes done so when I trust someone I trust someone. I wouldn't give such a bad rate if I just got my money back and the owner understood my trauma but instead she was rude and didn't wanna hear me out.

From the owner: We have a philosophy here at SKNLAB, Let us take care of you in order for you to take care of the…read morerest of the world. I specialize in; lash extensions, lash lifts, brow lamination , brow tint, brow henna, wax, threading, and facials! Appointments are encourages, but walk-ins are welcome

Katie is a genius. I just had my first wax that wasn't on my face, and she was AMAZING. I watched…read morevideos and read what to do, how to prep, etc, but it was completely unnecessary. I literally had no pain (no preemptive Advil or anything!) yelped only once out of surprise. 3 hours later and fees like nothing even happened. She is talkative and kind, and didn't make me uncomfortable about anything. She was also gracious telling me about the cheap ingrown hair solution she uses from Target, no sales pitch for lotions from their store (in fact I'm not sure I even saw anything for sale?). Having just moved back from San Francisco, the salon is lovely and stylish with many private rooms and a few chairs side by side for eyebrows. Cutest part: when I left very pleased, she said EMPOWERING women is her favorite part of her job! Not only will I return, but am looking forward to it!

Girl. Go. I hadn't gotten waxed for a long time before I came here and Adore was amazing. It was…read morevirtually painless and so quick. I moved right after and have considered driving back to Cleveland for my next Brazilian because it they were so nice and professional and good at what they do. Absolutely recommend.

I went here a few weeks ago and had Mallory do my hair. I was happy when I left with the cut and…read morecolor. I'm still incredibly happy with my cut however I'm incredibly unhappy about my coloring. 4 days after leaving I washed my hair and my hair turned VERY yellow/gold--exactly what I said I didn't want. I messaged her on a Monday--she responded the next day and apologized and told me "sometimes with the lightning it ends up being a bit yellow" (that's never happened to me). Requested I give it a few more washes and another week and she would then tone it. (Toning would darken--not lighten). She said she looked over my photos and said when I left the salon she thought she did what I wanted--she did however it washed out. I messaged her to let her know that I went some place else. Where I was informed that she did not leave it on my hair long enough and it was not blended well at all. I had paid $360 (with tip, to Mallory). She not only didn't offer to refund ANY of my money, she also didn't even apologize that I had went someplace else. I would never go back to her based on the lack of response and refund. Terrible.

Got in with Brett for a haircut a few weeks ago, and she was fantastic! I felt immediately…read morecomfortable, and she was both fun and chatty! She did a lovely job on my hair, gave me tips on products both within and outside the shop, and it was a great experience as a whole! I'll definitely be going back!

I've been coming to this location for at least 4 years. It's always clean and the staff is always…read moreso friendly. I love that they send reminder texts when your appointment is coming up. I've been with Hannah for the last 2 years and honestly she's the best! My Brazilian wax takes less than 9 minutes and she has always made me feel comfortable. Highly recommend!

I always get my eyebrows done here and love it, however I got them done today and they are…read morehorrible. It was just a cleanup and she changed the shape of the right eyebrow making it shorter than normal, and not cleaning underneath all the way, while she did clean underneath on the left. So my left is arched like normal, while the right is straight, wide, and ends at the corner of my eye while the left extends a pinky width past my eye. While Miarra was nice the quality was not up to par with what I have received before.

I had a great facial with Brandi. She was sweet and every product she used smelled and felt amazing…read moreon my face! I highly recommend the Hollywood Facial it left my skin glowing

From the owner: My name is Brandi . I’m a license esthetician and certified massage therapist. I perform skin care…read moretreatments, massages, full body waxing, and more ! Microdermabrasion, Dermaplaning, Vajacials, Hot Stone Massage, and so much more! I’m located in Phenix Salon Suites in Lakewood, Ohio! My suite is located 15314 Detroit Ave, Suite 111, Lakewood Ohio 44107! It’s relaxing. rejuvenating. refreshing!

I went here about two weeks ago for a shellac manicure for a wedding. The manicurist was very good,…read moreI love my nails and they've lasted two weeks no chipping or issues. Pricey but it's worth it.

I am so disappointed in my experience with Stella & Shay after a friend recommended them. My…read moremanicurist was extremely friendly and sweet and my manicure was beautiful. I won't deny that. Unfortunately, one of my gel nails chipped and fell off before the 24-hour mark. FYI, gel manicures usually last about two weeks for me. I was on vacation so I reached out to the manicurist on social media to give her the feedback and all I got was a "That should NOT have happened." I called the salon hoping they would be a little more apologetic and the person that answered was extremely cold and unhelpful. I told her that I basically didn't have a manicure anymore and she responded, "Umm, you definitely still have a manicure." She said I could get a 50% refund or could come in when I was back to have them fixed. I knew they would have been grown out by that time - little did I know, they would all peel off before the end of my trip. I guess I was looking for either a full refund or a free manicure since I had spent $70 and left a very generous tip but apparently they don't really care about customer retention. Save your money and go to The Beauty Room in Tremont. They do a fantastic job at a better price point. And everyone is super friendly. The woman that works the front desk at Stella & Shay is extremely cold.