Been going here for years, my father for decades before he moved to Florida, Uncle, Cousins... After my last experience I will never return. I took my comforter in for repair and we were told it would be done on a Friday. We show up, it's not done. No call, no apology, just a woman named Debbie (sp) being rude. We were told it would be done Saturday but I ended up not being able to pick it up until the following Monday. When my girlfriend arrived to pick it up Debbie had a snarky comment that I was supposed to pick it up Saturday. Again, no apology for THEIR error, just rudeness. I called to let them know they lost a lifetime customer. Customer service means something. If you do not like to be treated rudely, with snarky comments, from unapologetic people, than this is not the place for you. read more