They definitely get 5 stars!…read more We lived at Quail Ridge Highlands for 3 years. In fact, we would still be living there if we had not been relocated out of state. We absolutely loved it there. The staff is absolutely amazing and always goes above and beyond. The community is well kept and maintenance is always on their A - game. I would highly recommend this apartment complex to anyone and would live there again in a heartbeat.

I wouldn't recommend a homeless dog to move here these apartment are outdated and ran down not…read moreworth the price they never fix anything problem after problem people above me sound like there going fall through the Celling I haven't sleep good since April this has been the worst mistake of my life moving here dog shit everywhere first 90 days I wanted to get out my lease moving here cellling fell in water damage took month no type apologizies or anything don't move here it's not worth your peace of mind

I lived here for a year from 2019-2021. The people at the office are so accommodating. Rent was a…read morebit high. I can't imagine what it is right now. But it's in a really good neighborhood. With gates all around. The apartments are in the middle of everything, it's right off the highway. Close to the hospital. I got a 1bed 1 bath. And it was a bit small. But I mean it's just me and my dog. I would def recommend for safety purposes and convenient location. Again, the staffs are awesome!!!

The service was great and very helpful. Janelle did a great job servicing me. I was living in…read moreanother state and had a great virtual experience!!

The View at Shelby farms has been nothing but a wonderful experience over the years, well recent…read moreyears at least! Very beautiful and unkept property. The staff is friendly. The gym isn't extravagant but they do have plenty for you to use for simple workouts. Pool is absolutely a PRO. The pool is always CLEAN. Nice lounge chairs and mini tables as well as a grill outside. And nice comfy couch seating. The lakes are beautiful and clean. Lived here for about 7-8 years. Will miss it but did sure cherish them. Very safe property in the Cordova/Germantown pkwy area. Highly recommend. We never had any problems with break- ins or anything of that sort. Ever. This is a truthful and honest review, thank you to the view team and all you do. May God bless you guys. Continue the amazing work and making this place feel like home to many others.

From the owner: Convenience is key when you call The View at Shelby Farms home. Boasting expansive one and two…read morebedroom apartments, this community makes it easy to slow down, unwind, and take in the finer things. Imagine mornings spent preparing coffee in a gourmet kitchen, afternoons relaxing with a book while taking in lake views, and evenings cozying up the fireplace. The community offers its own exciting mix of perks including a swimming pool, a state-of-the-art fitness center, and a coffee bar. Additionally, conveniences like Wi-Fi in common areas and valet waste services add ease to daily living. With a prime location nestled on the edge of Shelby Farms Park, free fitness classes, canoe and kayak rentals, and beloved events like The Buffalo Run held annually are located right outside your door.

After years of being a local homeowner (Almadale, Porter Farms, Woodshire), I began to feel like…read morehomeownership had run it's course for me, I needed a change. I decided to escape home ownership drama and the constant maintenance and HOA expenses and upgrade to worry free, comfortable, secure living and chose the newly opened Thornwood Apartments in Germantown, TN . Best decision I have made in years. The location is primo in the heart of Germantown and the center of Shelby County, and everything and anything is a convenient 2 mile round trip. To refer to this community as Apartments is somewhat lacking, as this is uptown, urban, upscale, convenience-oriented, first-rate apartment life. Personally, I chose a 3rd floor, south facing 2 bedroom apartment back in April 2019 and absolutely love everything about this place. I also run my business form home and the 2nd bedroom makes for a comfortable office and library. There were over 30 floor plans to choose from, which was allowed me to select a plan that really accommodated my needs. The amenities list is resident-focused, including regular social events, live music by the pool, community rooms and areas, a billiards room, pet grooming salon, aerobics room, a very cool pool and atrium, a full gym equipped with Life Fitness equipment that has a view of the pool, concierge recycle and trash pick up 3 days a week, fob-controlled secure doors and garage gate entry, assigned secure garage parking, a secure bike storage room , and more. I have to hand it to the management team here, as they are all very professional, well-trained, sincere, responsive and attentive to detail. They operate well within established community policy and procedures, which promotes the overall good and ongoing consistency for this property and community. The apartment home itself is well thought out by design -- 10' ceilings, very large closets and spacious bathrooms, you get a lot of light due to the big windows, a large 8 ' kitchen island, plenty of cabinet storage throughout, the bathrooms have ceramic tile floors that look like wide-planked hardwood with way cool walk-in showers. This is still a new, young property in development, a work-in-progress. Each day they seem to be completing areas and adding amenities and services. There will be gas grills in one of the other atriums soon. Walk to the park/dog park by the Bell Tower, eat or get take out at Newks, shop for the home at Bella Vita, dine at Moondance restaurant, which will open soon (by the owners Itta Bena, a 5 star-rated restaurant), walk across the street to the GPAC and the Germantown Athletic Center and a couple more restaurants are forthcoming. Come check this place out for yourself and make your own decision.

Horrible management experience! I have lived here for 5 years.. It is unfortunate that the company…read morehas a high turnover rate-- The current management is the worst to date. I have been wrongfully been charged excessive fees every month this year. I am currently considering calling the Germantown Detectives to get a warrant to look at camera footage because they will not reverse $250 pet droppings fee. I was not even at the property during the week of collection. Also, they towed my car the day before Christmas eve and I have been parked there for more than 4 years --right out of my own parking space. I cannot wait until til my lease is up.

The property is nice- safe- clean. The management is horrible and tries to assess fees in violation…read moreof the lease

Hope nothing breaks down in your building. I will be sleeping in 80+ degrees for the 2nd night in a…read morerow after my "high priority" maintenance request (HVAC) went uncompleted. I called at 12:45 to check on it and was told "it will be competed before the end of the day" Upon going to the front desk staff (Ronnie?)i was told "you don't have to stay here"... Can not wait to get out of my lease and move on from this place, has gotten terrible since they changed the name and got new management. They simply want you to sign the lease so they can get paid, they no longer care about making it a "luxury home" experience

The quality of the home vs the cost. The apartments were renovated on the inside about 7 years ago…read moreand look nice. The neighborhood is good as well. However, the windows really need to be replaced. They are not energy efficient at all. The air unit for my apartment should have been replaced about 5 years ago. Instead they just do patch work to keep it running. Not only does it break down and needs repair roughly 4-5 times a summer, the unit runs constantly meaning my electric bill runs between $300-500 from mid-May until September. On top of that, the rent has steadily increased to the point where I have to move. There has been an increase of about $100+ each time I have signed a new lease. The outside is showing its age...rusted rails and broken stairs. The garbage compactor is broken A LOT so garbage is piled up around the dump area. When I first moved here 7 years ago I really enjoyed it and I really hate moving. But now I cannot recommend this place for anyone. It is a financial drain and not worth the money.

It's not as nice as it looks on the surface. The units are old. They don't have enough maintenance…read morestaff. They make updates but not to things that matter. The office won't handle issues with residents. There's trash in the grass and the parking lots often. The building I'm in has some nasty families who leave their stuff everywhere.... Walking into the main breezeway is like walking through their garage. There are bikes, strollers, old toys, shoes and their crap everywhere. Their loud squealing children run through the breezeways and play in the parking lots way past 10 pm. There's an actual playground. They don't care. The trash compactor is often broken and that's overflowed with trash bags all summer and now into fall. My utilities are high because it's not well insulated. The windows are super old. I would not recommend it here.

I have spent the last 60 days in a relentless, exhausting cycle of chasing down management to…read moreprovide the basic services I pay thousands of dollars for. My appliances have been broken for two months. Despite four separate maintenance visits, absolutely nothing has been fixed. It is a disturbing double standard: If I were one day late on my rent, the consequences would be immediate and severe. Yet, management feels entitled to collect premium Germantown rent while providing sub-primitive living conditions. They have completely ignored the Tennessee Uniform Residential Landlord and Tenant Act, which mandates repairs within 14 days. To add insult to injury, the maintenance staff--who have failed four times to resolve my issues--regularly disturb this 'quiet' community with an obnoxiously loud motorcycle that echoes through the complex. It is peak irony that the staff can find the time to rev engines and disrupt the peace, but cannot find the time to ensure a paying tenant has a functional kitchen. I recently renewed my lease, and I deeply regret it. I am forced to sacrifice my professional time to beg for basic living conditions while management treats my requests as an afterthought. This isn't just poor management; it is a total failure of professional ethics. Avoid this property at all costs. From 2025 The management is horrible. They are rude and act like they are doing you a favor by giving you an apartment to rent. They take several weeks to complete a maintenance requests. The apartments are outdated and they only look good from the outside. The managers will definitely kill your very little nice experience of this place. They are only nice to you until you sign the lease.

They are extremely slow on making repairs. The exterior of…read morethe apartments desperately need painting, having chip paint around all the windows and doors. I waited over three months for repairs to be done.

I have a relative that lives there and I help take care of her. She has asked for new carpet for…read moreYEARS as hers is raveling. Also, the only way to pay rent without being assesed a $35 fee is to have it deducted from bank account. She is on fixed income and doesn't have a checking account. So if you want to pay online- its a fee. If you call it in- its a fee. If you want to set it up to come directly from her debit card, it's a fee. The only other way is to get CASH and stand in line at CVS or WalMart. Her debit card has a daily cash out limit- so it would take 3 days to get that much cash from her card to take to WalMart of CVS. I think it's a sucker way to get more money from residents! And her rent has gone UP every year!!

I have lived here for 9 months now. So far no complaints. The appliances seem to work well and the…read moreleasing office employees are nice. Haven't had any maintenance issues so far. Everything is usually kept up nicely.

This place is nice... don't get me wrong... but for those prices, I would expect better service,…read morefully functional/efficient gate system, and equally presentable office areas. So far, the best thing is that my garage is connected to my apartment, my layout was more of a town home, and that they had functions that were fun. They try to give mingling opportunities for everyone with their events and they are really nice. They issue a variety of things for you to choose from as well as inform you of things going on around the Memphis area as well. I thought that was really cool. I had a small one bed room apartment and almost paid a grand after fees are included into the bill though... ugh. The overall appearance of the apartments are beautiful... but I hate white doors; they are really easy to get dirty. Downside is that packages are always getting mixed up or lost in delivery, I never felt the pool was truly cleaned because of spiders (lake nearby), maintenance took forever to come to fix issues, and they are costly when things are not as efficient as they should (gate access for cars, pedestrian gates, garbage pick up,etc). I also felt like the front desk had great relationship among each other, but sometimes I felt as if they weren't as on top of the business side as needed. I only felt like Jonathan the manager was strongest our of the group. Gym is very limited and one campus is a lot larger than the other... this wouldn't be an issue if they allowed access to both gym/laundry facilities were 24 hour but the opposing side is closed after 6pm. I'm assuming that they must be short staffed because it's difficult to get them on the phone, their chat options, etc. I just think they need to find tune some things.

I've lived here almost three years, and the staff is great. Once a neighbor's washing machine…read moreleaked down into my apartment, and the maintenance staff took care of it for me while I was out of town at a baby shower. The loud/party neighbors never stick around long so it's generally quiet. If it's not quiet, management addresses the issue as long as it's not unreasonable (some noise in an apartment is to be expected after all). They also have a valet trash service which I've been enjoying since it means I don't have to traipse to the compactor in the rain/cold/muggy summer heat. It's one of the best complexes I've ever lived in.