I have been living at Quail Ridge Highlands for almost 2 years and I love it! The staff are very…read morefriendly and responsive to any needs that residents have. The grounds are well maintained and the other residents are quiet and courteous as well. A great area to live!

They definitely get 5 stars!…read more We lived at Quail Ridge Highlands for 3 years. In fact, we would still be living there if we had not been relocated out of state. We absolutely loved it there. The staff is absolutely amazing and always goes above and beyond. The community is well kept and maintenance is always on their A - game. I would highly recommend this apartment complex to anyone and would live there again in a heartbeat.

I lived here for a year from 2019-2021. The people at the office are so accommodating. Rent was a…read morebit high. I can't imagine what it is right now. But it's in a really good neighborhood. With gates all around. The apartments are in the middle of everything, it's right off the highway. Close to the hospital. I got a 1bed 1 bath. And it was a bit small. But I mean it's just me and my dog. I would def recommend for safety purposes and convenient location. Again, the staffs are awesome!!!

The service was great and very helpful. Janelle did a great job servicing me. I was living in…read moreanother state and had a great virtual experience!!

The View at Shelby farms has been nothing but a wonderful experience over the years, well recent…read moreyears at least! Very beautiful and unkept property. The staff is friendly. The gym isn't extravagant but they do have plenty for you to use for simple workouts. Pool is absolutely a PRO. The pool is always CLEAN. Nice lounge chairs and mini tables as well as a grill outside. And nice comfy couch seating. The lakes are beautiful and clean. Lived here for about 7-8 years. Will miss it but did sure cherish them. Very safe property in the Cordova/Germantown pkwy area. Highly recommend. We never had any problems with break- ins or anything of that sort. Ever. This is a truthful and honest review, thank you to the view team and all you do. May God bless you guys. Continue the amazing work and making this place feel like home to many others.

From the owner: Convenience is key when you call The View at Shelby Farms home. Boasting expansive one and two…read morebedroom apartments, this community makes it easy to slow down, unwind, and take in the finer things. Imagine mornings spent preparing coffee in a gourmet kitchen, afternoons relaxing with a book while taking in lake views, and evenings cozying up the fireplace. The community offers its own exciting mix of perks including a swimming pool, a state-of-the-art fitness center, and a coffee bar. Additionally, conveniences like Wi-Fi in common areas and valet waste services add ease to daily living. With a prime location nestled on the edge of Shelby Farms Park, free fitness classes, canoe and kayak rentals, and beloved events like The Buffalo Run held annually are located right outside your door.

Horrible management experience! I have lived here for 5 years.. It is unfortunate that the company…read morehas a high turnover rate-- The current management is the worst to date. I have been wrongfully been charged excessive fees every month this year. I am currently considering calling the Germantown Detectives to get a warrant to look at camera footage because they will not reverse $250 pet droppings fee. I was not even at the property during the week of collection. Also, they towed my car the day before Christmas eve and I have been parked there for more than 4 years --right out of my own parking space. I cannot wait until til my lease is up.

Huge shout out to Caleb! He is fantastic! Anytime I've ever needed help he is the first to raise…read morehis hand and always has a smile on his face. Thornwood is lucky to have him!

I've lived here for almost a year and a half, and I think I can say with some certainty that is…read moreeasily one of the nicest places I've lived in. The thing that drew me to live in this community was the proximity to my work. I often ride my bike to my job because I live literally right next to it. It is extraordinarily convenient. The other great thing about the location is it is right next to the biggest park in Memphis, Shelby Farms. It has great access to the Green line -- Memphis's super long bike trail. It is only a block away from the entrance to the freeway for all other trips and hence is pretty much the most convenient place to live in East Memphis. Additionally, if you are concerned for congestion or high traffic due to the proximity to the freeway, don't worry. Madison is located in a cove that is isolated from the freeway and has a lane all of its own to access the freeway on ramp. If you are a student at the University of Memphis and are looking for a place that is in the suburbs but close to school look no further than the Madison. It is only ~10-15 minutes away depending on traffic. You have access to three different grocery stores all within a 10 minute drive or less -- Kroger Kirby, Kroger Mendenhall, and Whole Foods Poplar. Location: 5/5 Unbeatable! The amenities are typical for an apartment. Not superb, but more than adequate. When I moved in all my appliances were new. Compared to most other apartments in Memphis this is great. Many of the others I visited had old, highly used appliances.I assume that the management has continued this practice. The complex has a very adequate gym, a pool, and a laundry room for those who do not wish to purchase a washer and dryer. I use the laundry room and find it quite adequate. The only issue I have is the card system that they use. I am sure most of the other Fogelman properties also use this rather than the coin op that I have been used to seeing in other cities. The office is open from 8 to 6 everyday except Sundays. The only issue is parking. There are not enough spots in the community due to residents having multiple cars but only registering one with the office. Management has tried to remedy this using parking stickers, but with no enforcement of the stickers repeat offenders continue to occupy spots indefinitely. Causing working residents to have to park elsewhere. Amenities: 4.5/5 The management staff are nice and polite. They are prompt with service and are good at coordinating events within the community. My only wish is that the office was open later, but it is not an enormous issue. Management: 4/5 Madison is a bit pricier than most options in Midtown, but I think the value is what you are paying for in this community. Value: 3/5 The people who live here are varied. There are some rabble rousers who cause problems by playing music loudly at all hours of the night, but ultimately these individuals move out. For the most part the people here are your typical blend of apartment residents: students, adults, families, and single professionals. You won't get the highly polarized single professional crowd as you would downtown on South Main, but you're also not paying over $1000/month. The walls aren't especially thin either like they are in many apartments on South Main. I can just barely make out the sound of my neighbors having sex even when it's dead quiet. That might be a little too much information, but, honestly, isn't that really the only reason people care about thin walls? It makes sense to use that as a metric to describe the apartment quality. Let's just call them sex-resistant walls. Someone had to say it. You're welcome. Community: 3/5 Overall the Madison at Humphreys is a great place to live. If you are looking for a nice place in the suburbs where it is relatively safe to go outside to run at the dead of night, I strongly recommend this extremely convenient complex.

Tried to sign a lease here. Terrible Management. No communication. Long Wait times for responses…read more Do not recommend.

The quality of the home vs the cost. The apartments were renovated on the inside about 7 years ago…read moreand look nice. The neighborhood is good as well. However, the windows really need to be replaced. They are not energy efficient at all. The air unit for my apartment should have been replaced about 5 years ago. Instead they just do patch work to keep it running. Not only does it break down and needs repair roughly 4-5 times a summer, the unit runs constantly meaning my electric bill runs between $300-500 from mid-May until September. On top of that, the rent has steadily increased to the point where I have to move. There has been an increase of about $100+ each time I have signed a new lease. The outside is showing its age...rusted rails and broken stairs. The garbage compactor is broken A LOT so garbage is piled up around the dump area. When I first moved here 7 years ago I really enjoyed it and I really hate moving. But now I cannot recommend this place for anyone. It is a financial drain and not worth the money.

I've barely made it 2 months in my apartment and I wish I never moved in. If you are looking to…read moremove in RUN FOR THE HILLS!! First off when we moved in our apartment was INFESTED and I do genuinely mean INFESTED with drain flies. Either it was from the previous person or they just don't take care of their building very well which I will get into. Since we have moved in we have begged and begged and begged for help and kept getting nothing from the office. The most we got was "put ice and dawn dish soap down the drain" and when we asked them to maybe just clean our sink drains to see if it would help we were told by the bearded maintenance man "that's not my job. I don't do that" I have spent over $300 of my own money on pest products to try and get them at least somewhat manageable to be able to sleep and eat in my own apartment that I end up paying upwards of $1,500 a month for mind you. Secondly, we have found mold in our AC unit closet that as gotten myself sick. The whole room was COVERED in mold from the upstairs unit that seemed to have been going on for a while before we moved in. We found it while trying to figure out why I kept getting more and more sick since it wasn't just my regular seasonal allergies. We had just moved from a moldy home and they swore up and down everything would be all clean for us, just for them to move us into another moldy apartment. It was like pulling teeth for them to even believe or even listen to us. I've put in work order after work order to get things taken care of. When they finally felt like dealing with it, they sent the same bearded man that does nothing every single time to come in and we stayed for maybe 2 minutes then walked right out saying "I can't say that's mold" and "I'll be right back" but NEVER came back. We continued to go to the office till they finally said they would deal with the problem but we would be without AC but would give us an window AC. Which fine I guess. Then we hear from the other maintenance people that suddenly we are being put in a hotel room for days before the office people even tell us. We finally find out when I have to go in there again to figure out when they will start because I'm getting worse by the day. I'm fully getting to my breaking out and looking for an out of this apartment. It was again like pulling teeth to get information because one person would say they would text me but never would so again I would go back to the office and hear again "oh I just just about to email/call/text you" blah blah blah but then leave and still never get the actual information. Or I would get a call from a completely other person and I would ask them about the situation and they would have no idea and would have to call me back. They fully expect me to pay my full rent after all of this running around and also wont even let me out of my lease when all of this is their fault. You can also hear everything everyone is saying from under, above, and next to you. The floors are sinking in and feel like they could break at any second. You want a simple single thing fixed, you'll have to beg like your life depends on it and they still won't do it or give you bullshit excuses. Don't EVER move here! This place is being run by people who have no idea what they are doing and just want money from you.

They are extremely slow on making repairs. The exterior of…read morethe apartments desperately need painting, having chip paint around all the windows and doors. I waited over three months for repairs to be done.

I have spent the last 60 days in a relentless, exhausting cycle of chasing down management to…read moreprovide the basic services I pay thousands of dollars for. My appliances have been broken for two months. Despite four separate maintenance visits, absolutely nothing has been fixed. It is a disturbing double standard: If I were one day late on my rent, the consequences would be immediate and severe. Yet, management feels entitled to collect premium Germantown rent while providing sub-primitive living conditions. They have completely ignored the Tennessee Uniform Residential Landlord and Tenant Act, which mandates repairs within 14 days. To add insult to injury, the maintenance staff--who have failed four times to resolve my issues--regularly disturb this 'quiet' community with an obnoxiously loud motorcycle that echoes through the complex. It is peak irony that the staff can find the time to rev engines and disrupt the peace, but cannot find the time to ensure a paying tenant has a functional kitchen. I recently renewed my lease, and I deeply regret it. I am forced to sacrifice my professional time to beg for basic living conditions while management treats my requests as an afterthought. This isn't just poor management; it is a total failure of professional ethics. Avoid this property at all costs. From 2025 The management is horrible. They are rude and act like they are doing you a favor by giving you an apartment to rent. They take several weeks to complete a maintenance requests. The apartments are outdated and they only look good from the outside. The managers will definitely kill your very little nice experience of this place. They are only nice to you until you sign the lease.

I have a relative that lives there and I help take care of her. She has asked for new carpet for…read moreYEARS as hers is raveling. Also, the only way to pay rent without being assesed a $35 fee is to have it deducted from bank account. She is on fixed income and doesn't have a checking account. So if you want to pay online- its a fee. If you call it in- its a fee. If you want to set it up to come directly from her debit card, it's a fee. The only other way is to get CASH and stand in line at CVS or WalMart. Her debit card has a daily cash out limit- so it would take 3 days to get that much cash from her card to take to WalMart of CVS. I think it's a sucker way to get more money from residents! And her rent has gone UP every year!!

I have lived here for 9 months now. So far no complaints. The appliances seem to work well and the…read moreleasing office employees are nice. Haven't had any maintenance issues so far. Everything is usually kept up nicely.

This place is nice... don't get me wrong... but for those prices, I would expect better service,…read morefully functional/efficient gate system, and equally presentable office areas. So far, the best thing is that my garage is connected to my apartment, my layout was more of a town home, and that they had functions that were fun. They try to give mingling opportunities for everyone with their events and they are really nice. They issue a variety of things for you to choose from as well as inform you of things going on around the Memphis area as well. I thought that was really cool. I had a small one bed room apartment and almost paid a grand after fees are included into the bill though... ugh. The overall appearance of the apartments are beautiful... but I hate white doors; they are really easy to get dirty. Downside is that packages are always getting mixed up or lost in delivery, I never felt the pool was truly cleaned because of spiders (lake nearby), maintenance took forever to come to fix issues, and they are costly when things are not as efficient as they should (gate access for cars, pedestrian gates, garbage pick up,etc). I also felt like the front desk had great relationship among each other, but sometimes I felt as if they weren't as on top of the business side as needed. I only felt like Jonathan the manager was strongest our of the group. Gym is very limited and one campus is a lot larger than the other... this wouldn't be an issue if they allowed access to both gym/laundry facilities were 24 hour but the opposing side is closed after 6pm. I'm assuming that they must be short staffed because it's difficult to get them on the phone, their chat options, etc. I just think they need to find tune some things.

I've lived here almost three years, and the staff is great. Once a neighbor's washing machine…read moreleaked down into my apartment, and the maintenance staff took care of it for me while I was out of town at a baby shower. The loud/party neighbors never stick around long so it's generally quiet. If it's not quiet, management addresses the issue as long as it's not unreasonable (some noise in an apartment is to be expected after all). They also have a valet trash service which I've been enjoying since it means I don't have to traipse to the compactor in the rain/cold/muggy summer heat. It's one of the best complexes I've ever lived in.