Have been a regular here for a variety of body deteriorating reasons: shoulder replacement,…read moreshrapnel in gall bladder, MRI & CTs for lower back for a few. Very efficient staff and technicians. When you check in they put together any of the required forms and soon you are called for the procedures. I appreciate the Novant system as they remind you with emails and phone calls about your upcoming appointment. And key is that you are asked to update your information electronically. You go to their link and click through the various categories, like personal data, medications, contact information, etc. THIS saves you having to fill out the same information as they have in their computer system. When you go to other medical clinics or facilities, even when they have the information in their computers, the staff wants you to fill out the forms. I think that is a sign of ignorance &/or laziness. Not so with Novant facilities. Once the data is in, it is in. The technicians are really friendly and courteous. They answer your questions and take the time to tell you about the procedure that they are about to do. So nice. My wife agrees with her experiences here and says that she feels more comfortable after getting the information about what will happen. Once the procedures are completed, the images are very quickly in the hands of the referring doctors. They are read by radiologists at the imaging center first and their written opinion is part of the electronic package going to your treating physician. An excellent system, staffed by friendly, courteous, knowledgeable people who are there to help you.

Quality of care by Dr. Deering was unprofessional, rude, and completely lacking in empathy…read more Edited to add that the nursing team every visit was exceptional, caring, and friendly.

Tracy at the front desk was Amazing!! Danielle in CT was…read morewonderful with my nervous mom. We were here for a 6pm CT of the head. Great service!

I had a MRI here 3/17. Set up payment plan after putting down a deposit ($500). 5/1 Insurance pay…read moretheir part. 5/18 I receive a bill for $1300. I stated a pmt plan was set. They stated my card was declined. Called credit card while on the phone. They stated no charge was submitted by them. I make a $500 (5/22) pmt while on the phone. This is far more than the 12 month pmt plan payment set up. Also fyi the of $500 pmt was with same card the pmt plan was set up with. How funny went through. I stated I wanted to continue with a pmt plan. 7/18 I receive another bill asking for full amt. I call my charge has not been charged. They stated my card was declined. I stated my credit card company said it was not charged. (FYI this card has no balance so there is no reason for it to be declined). I told the women i set up a pmt plan and please charge the card on file. She states there is no card on file anymore. I would have to set up the pmt plan again. I did ! Call on 7/21 pmt will only allow full pmt. I call they stated they would look into it. On 7/23 log on to their pmt portal because my card was not charged. Now the entire account is $0 balance and there is not even an account that shows pmt history or anything . My card was not charged either. i call the billing office they stated maybe it was sent to collections . What!!! Stay away from this company. They want full or no payment up front. They do not do pmt plans. Anyone who needs an MRI or any imaging go elsewhere. Reporting to BBB. Also look at reviews for other offices they are reporting the same fraudulent billing practices. Ive got breast cancer with two young kids. This company should not be allowed to treat their patients like this.

With two recent visits, one for an Utrasound, the other for a Catscan, I cannot say there was…read moreconsistency between both appointments. If I would rate this Imaging center only on the Ultrasound appointment, it would be a 1 star review. 30 minute delay in the waiting room and rude staff. However, my second visit for the Catscan was a completely different experinece. From check in to post exam the staff and explanation of things was great. So, I figured I'd average the two appointments and give them three stars, but I really think they might be a two. The staff needs to work on being a little more patient with questions, and not so rude, and if they are running 20 - 30 behind I think they should tell patients upfront, as I scheduled this in between meetings, so would have been able to call someone and move things around.

Very upset. I had a chest CT without contrast appointment at 4:50 pm on 9/14/26. The previous…read moreFriday, a nurse called and said they also wanted the same thing with contrast and asked if I could go that day. I went to the Ballantyne office and everything went well. The staff was efficient and friendly. The lady who ran the tests told me I did not need to go to the Monday appointment since she was doing the same thing. I checked my computer on Monday morning and the appointment for that evening had not been canceled. I called and finally got a live person on the phone. She said that I did need to go to the Monday appointment. I did go, checked in, and paid a copay. After waiting over an hour, I asked if they had forgotten me since others were coming in and leaving. I was told no. After more than an hour and a half, I went to the receptionist and told her I am a patient person, but something must be wrong. This time she agreed. After consulting with folks in the back and working on her computer, she said that I did not need this appointment since it was already done on Friday. I was super upset. First, with the lady on the phone who told me to go to the appointment, and with their system that let me check in for an appointment that I did not need. I also had to ask for a reimbursement of my copy which the lady did. If I have future needs from them, I will make sure not to go to this location.

I had a great experience at Charlotte Radiology. It was my first time getting a mammogram and the…read morestaff was great at explaining it and walking me through it so that I felt comfortable. After I checked in I didn't have to wait very long to be called back. The technician who did my exam was wonderful and made sure that I understood everything that was going on. Unfortunately I had to have a diagnostic mammogram so I also had to have an ultra sound and speak with a doctor but it went smoothly and fairly quickly. I would recommend them for your care.

WORSE place ever. I went for my yearly mammogram (Diagnostic Mammogram) after my physical. My…read moredoctor office (referrals) found this place, supposed because they were in network so I won't be charged. They also sent me a message no payment was required. I asked everyone and they told me it was cover by my insurance as always. However, I just got 3 bills for almost $1,300. I called the referrals, billing, the facility and no one resolved the issue. I just got the supposed code to be bill. Terrible customer service and care. No one asked my authorization to additional test if they did some more. No information was given to me. They just told me everything was ok. Well, this is unacceptable, I told them in advance I didn't want anything done if it wasn't covered bc I have enough bills after my husband's stroke.

They're in a new place near Earthfare on North Community House Road. The new office is beautiful,…read morerelaxing, smells good, with relaxing music playing in the radiology rooms. Great decor, very boutique-y for a doc office. Staff is lovely. Service is very quick, but not rushed. I dawdled getting ready for the exam, but it's possible to get in and out of here in 15-20 minutes. I believe they were very thorough. The radiologist (name begins with an 'I') was so nice, and even showed me on her screen the area she was trying to film - to explain why she needed to position me in a certain (uncomfortable) way. Ladies, we gotta do what we gotta do. This is about as nice a mammogram experience as you can get.

The worst front desk receptionist I have ever encountered. You stand there expecting a greeting…read more She stares at you. Does not even say "hi checking in?" Just a blank stare. "Hi? I have an appt." Still staring.... Ok??? She actually says "I don't know you? You're supposed to say your name" SHE ACTUALLY SAID THAT... I say "did you ask my name??" I will NEVER EVER EVER EVER return to this place. You already have anxiety because your boobs are about to get pressed into a machine. The words "mammogram" & "breast cancer" will scare easily. Please be kind to your customers. Get rid of this receptionist if you haven't already. What a monster. No "have a nice day" upon leaving either. She just exists behind that desk. Will add: Radiologists were lovely. But I'd go to another place simply because this front desk rude woman sets the whole mood for the appt.

The professionals at Craft Body Scan were that. Ricky…read moreFerguson very knowledgeable about the scan, results and told me the Radiologist and Nurse names that will be evalomy case. Very Pleased ! I have told several friends to investigate this program. Big advocate. Sus BoockMeier

From the owner: Discover the power of early detection at Craft Body Scan in Charlotte, NC. Our cutting-edge CT…read moreScanner enables us to identify even the tiniest irregularities long before symptoms of heart disease or cancer manifest. Opt for a full body scan and enhance your odds of survival. Our non-invasive, low-dose scanner is adept at uncovering signs of silent threats such as cancer, tumors, and heart abnormalities, empowering you to take swift action for your well-being. Invest in your health today with Craft Body Scan in Charlotte, where prevention meets precision.

I have to comment about this place. I wont note any exceptional service, or anyone going above and…read morebeyond for me, they only charge $600 for an MRI. Other places charge up to $3000 for the same test. In SC they dont charge for a image reading fee, which can be charge in NC. The fee can exceed $300. This place has offices in the Charlotte area too. I just couldnt beleive the price difference between this place and Total Spine or OrthoCarolina. Please get price quotes from many different sources. It could save you thousands!

The location is very easy to access, ample parking. The front desk staff is friendly and…read moreefficient. I was able to schedule my mammogram for the following year. The waiting room is upbeat, modern and nice. The staff is kind and is very thorough when giving directions. The entire facility is spotless and welcoming.

I had a problem with being overcharged. Then it took weeks to get it resolved. I do appreciate that…read moreit was finally fixed

The report from my MRI read like it was produced by Chat GPT. It actually said of my growth "If…read moreit's REAL". I thought that's a question the Radiologist was supposed to answer. The MRI was done at Novant Imaging Cabarrus but read by MRA so ask who's reading the scan before you have it done. Complete waste of time.

my doctor said she did not receive results of my test…read more I was sent results and forwarded them to my doctor, but I wanted that message to go directly from Som no services to my physician. Mr. Knotts was odd to deal with via email and he had narrow expectations of returning the equipment. I thought the equipment was a little janky. But mainly, I sent email months later several times and asked him to forward results to my doctor. He never answered me.

Buyer beware! John is very knowledgable about his products and CPAP in general. I felt confident…read morepurchasing from him based on his candid approach on what to expect. What he did NOT prepare me for was his inability to stand behind his products. He delivered a defective machine and I was told he would ship a new machine out same day - I should send the defective machine and power supply back to him. Two days later, he indicated he would not ship a working product until he had a tracking number (in spite of the fact he has my money and I have nothing of value in return). When I asked for a refund instead, he has indicated he will take a 20% restocking fee from my purchase. If you are lucky enough to get a functioning piece of equipment - I'm sure you'll be fine. If not, be ready to fork out shipping costs and to have your working equipment held hostage by John Knotts.