Quality of care by Dr. Deering was unprofessional, rude, and completely lacking in empathy…read more Edited to add that the nursing team every visit was exceptional, caring, and friendly.

Kind staff, short wait times. Quick reporting. What else could I want?…read more Why do I need more characters yelp?

I had a MRI here 3/17. Set up payment plan after putting down a deposit ($500). 5/1 Insurance pay…read moretheir part. 5/18 I receive a bill for $1300. I stated a pmt plan was set. They stated my card was declined. Called credit card while on the phone. They stated no charge was submitted by them. I make a $500 (5/22) pmt while on the phone. This is far more than the 12 month pmt plan payment set up. Also fyi the of $500 pmt was with same card the pmt plan was set up with. How funny went through. I stated I wanted to continue with a pmt plan. 7/18 I receive another bill asking for full amt. I call my charge has not been charged. They stated my card was declined. I stated my credit card company said it was not charged. (FYI this card has no balance so there is no reason for it to be declined). I told the women i set up a pmt plan and please charge the card on file. She states there is no card on file anymore. I would have to set up the pmt plan again. I did ! Call on 7/21 pmt will only allow full pmt. I call they stated they would look into it. On 7/23 log on to their pmt portal because my card was not charged. Now the entire account is $0 balance and there is not even an account that shows pmt history or anything . My card was not charged either. i call the billing office they stated maybe it was sent to collections . What!!! Stay away from this company. They want full or no payment up front. They do not do pmt plans. Anyone who needs an MRI or any imaging go elsewhere. Reporting to BBB. Also look at reviews for other offices they are reporting the same fraudulent billing practices. Ive got breast cancer with two young kids. This company should not be allowed to treat their patients like this.

Went here for a CT chest scan on Friday, April 17th. I checked in with "Tita" who I'd previously…read morespoken to on the phone, and she is delightful-- cheerful, warm & very professional. Can't say much about the tech or "nurse" who conducted my scan. I had to ask nurse 3 times to move the pillow so it supported my head, not my upper back (which had me gagging). She told me at a certain point she would give me a shot of contrast, and when she did it really HURT -- she is no Phlebotomist! I developed a black & blue mark at the site, and it's still sore four days later! Tech asked if was allergic to iodine, and I didn't really know but told her I was allergic to shrimp (lots of iodine). Tech said they had a "way around that, whatever that meant. Also, I had the impression the tech would be communicating with me throughout the procedure. Instead, there suddenly was this pre-recorded LOUD male voice barking "breath in, hold breath, breath out, breath. . . .";, i.e. no human contact. Thankfully the scan took only 5 minutes -- a LONG 5 minutes! When it ended the tech wheeled me out to the waiting room where my husband was. I was given no piece of paper with what to expect after receiving the scan, especially that contrast dye! I had to do all the post procedure research myself on-line, and that's where I found out why I was so horribly exhausted, stomach aching & dizzy. Making matters worse, I called yesterday to ask who would be reviewing my results there. This receptionist (named Adrienne) bluntly answered "I don't know". I asked her if she could find out, and her answer was "All I can do is print out your results, and you can come pick them up, bring your ID. I just wanted off the call and to see what she printed. Husband stopped there to run in to get them a couple hours later. He forgot her name, but one receptionist was not there (I'm guessing Adrienne). He said to Tita there should be a printout of my CT results for me (he brought my I.D.). Tita looked everywhere for them, there was no printout to be found, so Tita printed them. If it weren't for Tita I don't think I'd have a positive thing to say about Carolinas Imaging Services, Ballantyne!

With two recent visits, one for an Utrasound, the other for a Catscan, I cannot say there was…read moreconsistency between both appointments. If I would rate this Imaging center only on the Ultrasound appointment, it would be a 1 star review. 30 minute delay in the waiting room and rude staff. However, my second visit for the Catscan was a completely different experinece. From check in to post exam the staff and explanation of things was great. So, I figured I'd average the two appointments and give them three stars, but I really think they might be a two. The staff needs to work on being a little more patient with questions, and not so rude, and if they are running 20 - 30 behind I think they should tell patients upfront, as I scheduled this in between meetings, so would have been able to call someone and move things around.

Very upset. I had a chest CT without contrast appointment at 4:50 pm on 9/14/26. The previous…read moreFriday, a nurse called and said they also wanted the same thing with contrast and asked if I could go that day. I went to the Ballantyne office and everything went well. The staff was efficient and friendly. The lady who ran the tests told me I did not need to go to the Monday appointment since she was doing the same thing. I checked my computer on Monday morning and the appointment for that evening had not been canceled. I called and finally got a live person on the phone. She said that I did need to go to the Monday appointment. I did go, checked in, and paid a copay. After waiting over an hour, I asked if they had forgotten me since others were coming in and leaving. I was told no. After more than an hour and a half, I went to the receptionist and told her I am a patient person, but something must be wrong. This time she agreed. After consulting with folks in the back and working on her computer, she said that I did not need this appointment since it was already done on Friday. I was super upset. First, with the lady on the phone who told me to go to the appointment, and with their system that let me check in for an appointment that I did not need. I also had to ask for a reimbursement of my copy which the lady did. If I have future needs from them, I will make sure not to go to this location.

I had a great experience at Charlotte Radiology. It was my first time getting a mammogram and the…read morestaff was great at explaining it and walking me through it so that I felt comfortable. After I checked in I didn't have to wait very long to be called back. The technician who did my exam was wonderful and made sure that I understood everything that was going on. Unfortunately I had to have a diagnostic mammogram so I also had to have an ultra sound and speak with a doctor but it went smoothly and fairly quickly. I would recommend them for your care.

WORSE place ever. I went for my yearly mammogram (Diagnostic Mammogram) after my physical. My…read moredoctor office (referrals) found this place, supposed because they were in network so I won't be charged. They also sent me a message no payment was required. I asked everyone and they told me it was cover by my insurance as always. However, I just got 3 bills for almost $1,300. I called the referrals, billing, the facility and no one resolved the issue. I just got the supposed code to be bill. Terrible customer service and care. No one asked my authorization to additional test if they did some more. No information was given to me. They just told me everything was ok. Well, this is unacceptable, I told them in advance I didn't want anything done if it wasn't covered bc I have enough bills after my husband's stroke.

The worst front desk receptionist I have ever encountered. You stand there expecting a greeting…read more She stares at you. Does not even say "hi checking in?" Just a blank stare. "Hi? I have an appt." Still staring.... Ok??? She actually says "I don't know you? You're supposed to say your name" SHE ACTUALLY SAID THAT... I say "did you ask my name??" I will NEVER EVER EVER EVER return to this place. You already have anxiety because your boobs are about to get pressed into a machine. The words "mammogram" & "breast cancer" will scare easily. Please be kind to your customers. Get rid of this receptionist if you haven't already. What a monster. No "have a nice day" upon leaving either. She just exists behind that desk. Will add: Radiologists were lovely. But I'd go to another place simply because this front desk rude woman sets the whole mood for the appt.

The radiologists are fantastic, and I would have given 5 stars based on their care alone. However,…read morethe front desk staff brings the experience down. When you walk in, there's no acknowledgment--you're left standing at the counter while they chat among themselves. A simple greeting would go a long way. Their attitude comes across as if checking patients in is an inconvenience rather than understanding that patients are the reason they are employed. Professionalism and courtesy at the front desk would greatly improve the overall experience.

The professionals at Craft Body Scan were that. Ricky…read moreFerguson very knowledgeable about the scan, results and told me the Radiologist and Nurse names that will be evalomy case. Very Pleased ! I have told several friends to investigate this program. Big advocate. Sus BoockMeier

From the owner: Discover the power of early detection at Craft Body Scan in Charlotte, NC. Our cutting-edge CT…read moreScanner enables us to identify even the tiniest irregularities long before symptoms of heart disease or cancer manifest. Opt for a full body scan and enhance your odds of survival. Our non-invasive, low-dose scanner is adept at uncovering signs of silent threats such as cancer, tumors, and heart abnormalities, empowering you to take swift action for your well-being. Invest in your health today with Craft Body Scan in Charlotte, where prevention meets precision.

I have to comment about this place. I wont note any exceptional service, or anyone going above and…read morebeyond for me, they only charge $600 for an MRI. Other places charge up to $3000 for the same test. In SC they dont charge for a image reading fee, which can be charge in NC. The fee can exceed $300. This place has offices in the Charlotte area too. I just couldnt beleive the price difference between this place and Total Spine or OrthoCarolina. Please get price quotes from many different sources. It could save you thousands!

The location is very easy to access, ample parking. The front desk staff is friendly and…read moreefficient. I was able to schedule my mammogram for the following year. The waiting room is upbeat, modern and nice. The staff is kind and is very thorough when giving directions. The entire facility is spotless and welcoming.

I had a problem with being overcharged. Then it took weeks to get it resolved. I do appreciate that…read moreit was finally fixed

The report from my MRI read like it was produced by Chat GPT. It actually said of my growth "If…read moreit's REAL". I thought that's a question the Radiologist was supposed to answer. The MRI was done at Novant Imaging Cabarrus but read by MRA so ask who's reading the scan before you have it done. Complete waste of time.

my doctor said she did not receive results of my test…read more I was sent results and forwarded them to my doctor, but I wanted that message to go directly from Som no services to my physician. Mr. Knotts was odd to deal with via email and he had narrow expectations of returning the equipment. I thought the equipment was a little janky. But mainly, I sent email months later several times and asked him to forward results to my doctor. He never answered me.

Buyer beware! John is very knowledgable about his products and CPAP in general. I felt confident…read morepurchasing from him based on his candid approach on what to expect. What he did NOT prepare me for was his inability to stand behind his products. He delivered a defective machine and I was told he would ship a new machine out same day - I should send the defective machine and power supply back to him. Two days later, he indicated he would not ship a working product until he had a tracking number (in spite of the fact he has my money and I have nothing of value in return). When I asked for a refund instead, he has indicated he will take a 20% restocking fee from my purchase. If you are lucky enough to get a functioning piece of equipment - I'm sure you'll be fine. If not, be ready to fork out shipping costs and to have your working equipment held hostage by John Knotts.