Had a 7:45 am appointment and arrived around 7:30am. to complete some paperwork. Pretty easy…read morelocation to find. They have a parking deck where visitors can park in. I came for an MRI, which was located on the first floor. They do have a directory where you can see exactly where you need to go. The receptionist was polite and explained everything in detail. Gave me the paperwork to fill out. As soon as I was done filling out paperwork, they immediately called me back. Had to change into scrubs and then was sent to get the MRI done. I had never gotten one done before, and this was definitely an experience. The tech did take her time and explained the whole process to me. What to expect and what to do. No complaints and everything went very smoothly and efficiently.

With two recent visits, one for an Utrasound, the other for a Catscan, I cannot say there was…read moreconsistency between both appointments. If I would rate this Imaging center only on the Ultrasound appointment, it would be a 1 star review. 30 minute delay in the waiting room and rude staff. However, my second visit for the Catscan was a completely different experinece. From check in to post exam the staff and explanation of things was great. So, I figured I'd average the two appointments and give them three stars, but I really think they might be a two. The staff needs to work on being a little more patient with questions, and not so rude, and if they are running 20 - 30 behind I think they should tell patients upfront, as I scheduled this in between meetings, so would have been able to call someone and move things around.

I went yo clinic not feeling great but symptoms were discounted snd pain level ignored. Told to…read moretake a Tylenol snd have a good day. I got poor level of service snd will not be using this facility in the future. I strongly do not recommend this as a medical facility.

i woke up sick...feeling pretty bad, tough to talk, had a little trouble breathing from a congested…read moretest...needed to see a doctor. most people need to see a doctor to get a diagnosis, to know what is wrong. this unique clinic demands you tell them what is wrong, ie diagnos it first, then they will see you. so, in order to get in here, you first have to go to a doctor, get a diagnosis so they can approve your reason for seeing them. it just kind of defeats the reason for going to a doctor. the person i talked to really lacked patience, and had exceptionally poor communication skills.

Atrium Health Charlotte Medical Clinic has the best group of doctors and nurses. Everyone is…read moreprofessional and friendly. Dr Albert Hudson is my primary care physician. I have been going to this practice for 35 years... Yikes! I would not go anywhere else. I trust Dr Hudson with my life. He is very honest, knowledgeable, and always has a positive attitude. He can make your bad day a great day after your visit. I make my appointments on line which is great. All my rtest results are at my fingertips through their hub. I recommend this practice for all your medical needs or if you just need a physical.

I had an appointment to check on a mole with my dermatologist and enjoyed my office visit…read more Scheduling was easy, the staff was very friendly, the office is clean, and Dr. Dunn is amazing. He is very friendly, listens to concerns and explained everything and answered all my questions. I have seen him for years, and will continue to visit him to manage and monitor my skin!

I had an MRI of the pelvis (CPT code 72197) at the Carolinas Imaging Services in Southpark in…read moreOctober 2025. Medicare reimbursement for this global procedure is $311 yet the fee schedule BCBS has negotiated results in a $1,953 allowable which I am expected to pay. Since everyone with insurance has a high deductible plan, this 576% premium over Medicare is my responsibility. The private equity group of Welsh Carson along with the greedy physicians of Charlotte Radiology are responsible for the incredibly high insurance premiums in Charlotte. I highly recommend you seek imaging services elsewhere.

I visited Charlotte Radiology - SouthPark Location on 22 March 2024 / Friday Evening for a CT -…read moreStone Protocol; - Parking/Locating was super easy! - Thank you staff - Especially the Clerk @ the front; - He was very friendly! - The "Gal" who scheduled me for my Scan Friday afternoon was incredibly friendly. I was really pleased w/ how cordial and sympathetic the CT Tech's were. Thank you for delivering high quality Radiology care to me. I really appreciate it! - Overall - Office was very comfortable and run efficiently!

First let me say, I have been with Charlotte Medical Clinic since around 1988. I am now 67 and on…read moreMedicare. There are a couple of issues I would like to address. So in Nov 2025, I had my 3rd Medicare "Wellness visit" which had been scheduled a year prior. First of all, they call a week before my appointment to say my Doctor is on leave and out of the office until January. I asked how long has he been out and they said a "month." So you call me a week before to reschedule and I can't get in until February/March now to see my Doctor. They said well you could see the Physician's Assistant before then. So I took that appointment a week later. I completed all my paperwork answering all the "questions" that they ask each year and submitted online. The day of the appointment, I checked in and went to the lobby and they took me back within 5 minutes. The nurse took my stats asked me questions and then I waited for the "Nurse practitioner" for like 30+ minutes. She asked me a couple of questions, listened to my back and chest, felt my abdomen and looked in my ears. She did not even feel my feet or neck for any swelling or growths(at least my regular Doctor does that.) She asked me how many meals do you eat a day and did I need any medications refilled (which I did not need.) THAT WAS IT ! So then the nurse comes back in and says we need to ask you questions which were the questions that I had already answered with my "Online Check-in process." So the Physician assistant spent all of 15 minutes with me. I had learned from my "Wellness Visit" at ages 65 and 66 to NOT ask any questions because Charlotte Medical will charge you for another "office" visit and you will have to pay that charge. So I DID NOT ASK ANY QUESTIONS. So hear we are today, January 27 and Charlotte Medical Produces their Billing statement and I have a balance based on "Doctor's office visit, long." Yes Medicare covered the "Wellness Visit." So like I said before, I have learned to NOT ask questions during a "Medicare Wellness Visit." because just 1 question will cause Charlotte Medical to charge for an additional Office visit. I asked no questions and was charged for a "Long office visit." Are there any other patients encountering the same issues? I am cancelling my 2026 Wellness visit with Charlotte Medical and searching for a new provider. These visits are "Rip offs" for the patients. To be charged for an additional "office visit" and have a Physician Assistant perform the Wellness check and not even feel your neck or feet. Then have the nurse come back in and say we need to ask you these questions for which I had already completed and submitted online the night before. Enough is Enough. I just felt I needed to address this in a written review.

I have been going to Charlotte Medical Clinic for more than 20 years. Dr Hudson is the best doctor!…read more He is kind, compassionate, honest, so intelligent. I completely trust Dr Hudson with my healthcare! Several years ago they separated the responsibilities of the doctors. Now Dr Hudson no longer sees patients in the hospital. I believe the continuity of care is very important. Knowing he would be managing my care was comforting. Now I have to trust someone who never met me. Nonetheless I recommend this practice. The doctors as a whole are amazing (I have seen others from time to time). Check them out. You will not be disappointed.

If I could give this practice zero stars, I would…read more Just when I thought my opinion of Avance Care couldn't get any worse, today's experience proved me wrong. My daughter went in for a scheduled follow-up appointment today. She was taken back to an exam room and then...nothing. She sat there for well over 30 minutes waiting for the doctor. No explanation. No apology. No one checked on her. No one had the courtesy to let her know there was a delay. She finally got up and walked out because it was obvious no one valued her time. How does a medical practice think this is acceptable? Patients are expected to arrive early, complete paperwork, and respect the practice's schedule, yet the same respect is apparently not extended to them. Sadly, this is not an isolated incident. It is simply the latest example of the lack of professionalism our family has experienced over the years. My own experience included discovering serious inaccuracies in my medical record--issues significant enough that I filed a complaint with the U.S. Department of Health and Human Services. My husband has had frustrating experiences, my elderly mother has lost confidence in the practice, and now my daughter has been left sitting in an exam room wondering if anyone even remembered she was there. After years of giving this practice the benefit of the doubt, we've reached our limit. Four members of our family have now left this practice, and we will never return. From our experience, Avance Care has repeatedly failed in the areas that matter most: professionalism, communication, accountability, and respect for patients. We expected healthcare. Instead, we were met with repeated disappointment. If you're looking for a practice that values your time, communicates effectively, and treats patients with the respect they deserve, our family's experience suggests you should think carefully before choosing this one. I would NEVER choose this practice! TERRIBLE is an understatement! B E W A R E!!!!!!!!!!!

Check in for a follow up appointment and taken back into the room. Then, they forget about you in…read morethe room. Wasting 45 minutes of your time in total. When you walk out to ask what's going on, no one knows what doctor is supposed to be seeing you. Everyone looked confused, which is not necessarily their fault since they aren't my provider. But out of my peripheral, I noticed the provider sitting nonchalant, on the computer, exactly where she was 35 minutes ago when I walked in to get vitals taken. Did not speak up, did not apologize, just stared. That made me even more angry because we had communicated through my chart the past week, and they knew I was coming that day - we had discussed it. My first appointment left me feeling unheard as I was spoken over multiple times when trying to speak. I had already planned to find a new PCP, but I needed to get new antibiotics since the ones prescribed to me were making me sick. Unfortunately I was unable to speak about it since no one ever came into the room. So now I am without treatment until I can find another doctor that has availability this week, which is hard to do with the holiday on Friday. And, no apology by the way. Only the front desk staff apologized, even they look baffled as well. It's hard for me to speak up as I am usually someone who gives everyone the benefit of the doubt and rarely gets angry. But the past two times I have been to Avance Care have left me feeling uncomfortable and more stressed than I was going in. You should leave a doctor's office feeling at least a little better than when you went in, knowing they care about your health and are doing their best to help you. I felt like I was just someone for them to "deal with" and no one should ever feel like that in a place where you are so vulnerable. I don't understand what I did to deserve such treatment.

The lab tech Ms V may be her name... was not a nice person. Just rude. She got irritated because…read moreshe was saying my daughters name incorrectly and we didn't know she was calling us. Patience is not her strong point and I'm hoping she was just having a bad day. Cause she sucked personality wise. The lady at the check-in was super nice and pleasant though!!!

I had thrown my back out during the big snow storm. Not that the snow had anything to do with it,…read morebut I mention it because everything was closed, including the urgent care clinic. I called this Medical Group since it's in the same building and they were open and were able to fit me in same day within 30 minutes of when I called. I saw Dr. Ramoush (I might be spelling that wrong) and she was great - in fact, I am going to make her my regular MD now (I probably should learn to spell her name). The entire process was very professional and well-organized from registration to check in etc. They gave me a shot onsite and sent my Rx directly to the pharmacy - it was ready as soon as I got over there 10 minutes later - so I was really happy with the efficiency of the experience.

They got me in very quickly and efficiently which was nice, however, the nurse I had today was not…read moremaking me feel cared for at all. No hello how are you, didn't tell me when she was going in with the needle, just not gentle and I felt rushed. I get blood work done routinely so I know the process, and when she took my tourniquet off she literally ripped it from my arm causing the needle to jump and stab me again. It was very painful and unprofessional. My arm is bruised and just in pain still.

Quick service, easy check in, friendly staff, short wait time…read more.....................................................................