With two recent visits, one for an Utrasound, the other for a Catscan, I cannot say there was…read moreconsistency between both appointments. If I would rate this Imaging center only on the Ultrasound appointment, it would be a 1 star review. 30 minute delay in the waiting room and rude staff. However, my second visit for the Catscan was a completely different experinece. From check in to post exam the staff and explanation of things was great. So, I figured I'd average the two appointments and give them three stars, but I really think they might be a two. The staff needs to work on being a little more patient with questions, and not so rude, and if they are running 20 - 30 behind I think they should tell patients upfront, as I scheduled this in between meetings, so would have been able to call someone and move things around.

Very upset. I had a chest CT without contrast appointment at 4:50 pm on 9/14/26. The previous…read moreFriday, a nurse called and said they also wanted the same thing with contrast and asked if I could go that day. I went to the Ballantyne office and everything went well. The staff was efficient and friendly. The lady who ran the tests told me I did not need to go to the Monday appointment since she was doing the same thing. I checked my computer on Monday morning and the appointment for that evening had not been canceled. I called and finally got a live person on the phone. She said that I did need to go to the Monday appointment. I did go, checked in, and paid a copay. After waiting over an hour, I asked if they had forgotten me since others were coming in and leaving. I was told no. After more than an hour and a half, I went to the receptionist and told her I am a patient person, but something must be wrong. This time she agreed. After consulting with folks in the back and working on her computer, she said that I did not need this appointment since it was already done on Friday. I was super upset. First, with the lady on the phone who told me to go to the appointment, and with their system that let me check in for an appointment that I did not need. I also had to ask for a reimbursement of my copy which the lady did. If I have future needs from them, I will make sure not to go to this location.

I went yo clinic not feeling great but symptoms were discounted snd pain level ignored. Told to…read moretake a Tylenol snd have a good day. I got poor level of service snd will not be using this facility in the future. I strongly do not recommend this as a medical facility.

i woke up sick...feeling pretty bad, tough to talk, had a little trouble breathing from a congested…read moretest...needed to see a doctor. most people need to see a doctor to get a diagnosis, to know what is wrong. this unique clinic demands you tell them what is wrong, ie diagnos it first, then they will see you. so, in order to get in here, you first have to go to a doctor, get a diagnosis so they can approve your reason for seeing them. it just kind of defeats the reason for going to a doctor. the person i talked to really lacked patience, and had exceptionally poor communication skills.

Atrium Health Charlotte Medical Clinic has the best group of doctors and nurses. Everyone is…read moreprofessional and friendly. Dr Albert Hudson is my primary care physician. I have been going to this practice for 35 years... Yikes! I would not go anywhere else. I trust Dr Hudson with my life. He is very honest, knowledgeable, and always has a positive attitude. He can make your bad day a great day after your visit. I make my appointments on line which is great. All my rtest results are at my fingertips through their hub. I recommend this practice for all your medical needs or if you just need a physical.

I had an appointment to check on a mole with my dermatologist and enjoyed my office visit…read more Scheduling was easy, the staff was very friendly, the office is clean, and Dr. Dunn is amazing. He is very friendly, listens to concerns and explained everything and answered all my questions. I have seen him for years, and will continue to visit him to manage and monitor my skin!

OK, to the credit of Charlotte Radiology, as soon as my two-star review hit, I got a call from…read moresomeone asking about what went wrong and what feedback could be given. Whether it happened or not, the employee who reached out to me promised to pass along the feedback to the technician who gave me such a horrid experience. Mistakes happen. What is important is how people try to correct them. I give props to Charlotte Radiology for caring enough to reach out quickly.

While the care at the facility is very good, the phone system for Charlotte Radiology is awful…read more Twice I have been on hold for about an hour to make an appointment. This is unacceptable for a medical facility. When I call I am more than the 30th person in the queue. It is obvious that they need to hire more operators.

I have been going to Charlotte Medical Clinic for more than 20 years. Dr Hudson is the best doctor!…read more He is kind, compassionate, honest, so intelligent. I completely trust Dr Hudson with my healthcare! Several years ago they separated the responsibilities of the doctors. Now Dr Hudson no longer sees patients in the hospital. I believe the continuity of care is very important. Knowing he would be managing my care was comforting. Now I have to trust someone who never met me. Nonetheless I recommend this practice. The doctors as a whole are amazing (I have seen others from time to time). Check them out. You will not be disappointed.

First let me say, I have been with Charlotte Medical Clinic since around 1988. I am now 67 and on…read moreMedicare. There are a couple of issues I would like to address. So in Nov 2025, I had my 3rd Medicare "Wellness visit" which had been scheduled a year prior. First of all, they call a week before my appointment to say my Doctor is on leave and out of the office until January. I asked how long has he been out and they said a "month." So you call me a week before to reschedule and I can't get in until February/March now to see my Doctor. They said well you could see the Physician's Assistant before then. So I took that appointment a week later. I completed all my paperwork answering all the "questions" that they ask each year and submitted online. The day of the appointment, I checked in and went to the lobby and they took me back within 5 minutes. The nurse took my stats asked me questions and then I waited for the "Nurse practitioner" for like 30+ minutes. She asked me a couple of questions, listened to my back and chest, felt my abdomen and looked in my ears. She did not even feel my feet or neck for any swelling or growths(at least my regular Doctor does that.) She asked me how many meals do you eat a day and did I need any medications refilled (which I did not need.) THAT WAS IT ! So then the nurse comes back in and says we need to ask you questions which were the questions that I had already answered with my "Online Check-in process." So the Physician assistant spent all of 15 minutes with me. I had learned from my "Wellness Visit" at ages 65 and 66 to NOT ask any questions because Charlotte Medical will charge you for another "office" visit and you will have to pay that charge. So I DID NOT ASK ANY QUESTIONS. So hear we are today, January 27 and Charlotte Medical Produces their Billing statement and I have a balance based on "Doctor's office visit, long." Yes Medicare covered the "Wellness Visit." So like I said before, I have learned to NOT ask questions during a "Medicare Wellness Visit." because just 1 question will cause Charlotte Medical to charge for an additional Office visit. I asked no questions and was charged for a "Long office visit." Are there any other patients encountering the same issues? I am cancelling my 2026 Wellness visit with Charlotte Medical and searching for a new provider. These visits are "Rip offs" for the patients. To be charged for an additional "office visit" and have a Physician Assistant perform the Wellness check and not even feel your neck or feet. Then have the nurse come back in and say we need to ask you these questions for which I had already completed and submitted online the night before. Enough is Enough. I just felt I needed to address this in a written review.

I have received excellent care here since the first day I walked in the door. I am always greeted…read morepromptly and professionally. I never wait more than a couple of minutes, if that. My 1st visit was with the PA, Victoria Ragan, and I've stayed with her since for all appointments. She is smart, thoughtful, kind, and compassionate. I am grateful for their care. Carol W

Two of my appointments have been canceled with no phone call or email…read more from the practice because of a mychart problem. It registered last night, it took 30 mins AND I PAID FOR THE APPOINTMENT THE NIGHT BEFORE. I showed a bank statement with the receipt. All I got was a chastising attitude from the front desk about it being my fault. This is twice. Incidentally, there was a woman at the front desk asking why her appointment was cancelled as well. No good excuse. Reviews show this same problem with other patients. My husband really likes this practice so I wasn't expecting two public embarrassments from a supposed place of business and a brick walled and rude front desk. That's typically not a good way to conduct business. I'll be sticking with Novant. Maybe the office should start calling the person who has the appointment that you all decide to cancel to let them know, before they DRIVE ALL THE WAY THERE. TWICE.

The lab tech Ms V may be her name... was not a nice person. Just rude. She got irritated because…read moreshe was saying my daughters name incorrectly and we didn't know she was calling us. Patience is not her strong point and I'm hoping she was just having a bad day. Cause she sucked personality wise. The lady at the check-in was super nice and pleasant though!!!

I had thrown my back out during the big snow storm. Not that the snow had anything to do with it,…read morebut I mention it because everything was closed, including the urgent care clinic. I called this Medical Group since it's in the same building and they were open and were able to fit me in same day within 30 minutes of when I called. I saw Dr. Ramoush (I might be spelling that wrong) and she was great - in fact, I am going to make her my regular MD now (I probably should learn to spell her name). The entire process was very professional and well-organized from registration to check in etc. They gave me a shot onsite and sent my Rx directly to the pharmacy - it was ready as soon as I got over there 10 minutes later - so I was really happy with the efficiency of the experience.

They got me in very quickly and efficiently which was nice, however, the nurse I had today was not…read moremaking me feel cared for at all. No hello how are you, didn't tell me when she was going in with the needle, just not gentle and I felt rushed. I get blood work done routinely so I know the process, and when she took my tourniquet off she literally ripped it from my arm causing the needle to jump and stab me again. It was very painful and unprofessional. My arm is bruised and just in pain still.

Quick service, easy check in, friendly staff, short wait time…read more.....................................................................