Big shoutout to Premier1 Auto Care and Caleb, the Porsche service writer, and Carmax's extended warranty! I've been doing my own car work for 52 years, including 42 years on Porsches, but when I bought our 2016 Macan S 4 years ago from Carmax, I got their extended warranty (MaxCare) because it's so computerized and complicated. On Porsche Club member's recommendations, I took it to Premier1 and now have taken it there several times for issues covered under the extended warranty. Considering that I do most of my own car work, the guys take the time to explain everything to me and answer a 100 questions. Premier1 takes great care of me and the Macan! Premier1 took care of the coordination with Carmax's extended warranty provider and made the whole process easy, and since Premier1 is in network with Repair Pal, we only had to pay our $250 deductible per visit. read more

This place is awesome. Quality and honest. I won't be going anywhere else for my automotive needs. read more

Premier1 Auto Care - Waiting area - Auto Repair Near Me - San Antonio, Texas

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Highly recommend. Great customer service and honest feedback about your vehicle. Always a great time and great service here !

For my 1st experience in San Antonio I think Premier1 Auto did a more than satisfactory job. Communication could have been a little better. There was a minor hiccup that was fixed with no argument. Overall my experience was pretty good and at this time I would use them to service my vehicle again. Thanks read more

Premier1 Auto Care - 15 Jeep Wrangler - Auto Repair Near Me - San Antonio, Texas

Good work on my Mazda so far so good since I've gotten it back thanks you to Bismarck & the folks at premier one auto

I had a great experience taking my car for maintenance her this past week. You'll see a big electronic sign for this business where you'll turn in from the 281 Frontage road, you can't miss it. This place was packed with cars showing how many people trust this auto care facility with their car. However, because it is packed, it might be hard to find a place to park. Luckily there was room in the drop-off line. They do not have a big waiting area so I suggest having a ride home or asking if their driver service is available so you can be dropped off at home once you check in your car. Starting with my initial call to the business and through the end when it was time to pick my car back up, I was treated with respect and kindness. I found the prices fair and the advice on what was needed honest. I plan to make this my go-to shop when I need work on my car and highly recommend them to anyone looking for a trustworthy auto care facility. read more

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They have always done a good job on vehicles I've taken to them. The service writers are nice guys and explain options clearly. They seem to be always trying to step up their game, this last visit they even had a protective plastic covering on the seat so it wouldn't get dirty. read more

Great customer service and follow-up. Going the extra miles to accommodate my "off day" since they are closed on Saturdays. Appreciate Caleb (Service advisor) overall, friendly staff including Julian... Arrived a few minutes early before my 9am appointment. Out by 10:30 am or so... Thank you Caleb! Service: Oil & filter change read more

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Employees focused on computers rather than customers. Did not service or paid attention to potential customers.

Caleb's knowledge of Teslas and the fact that he didn't try to get me into any unnecessary maintenance work, as is common in some shops, left me with a very good impression of Premier1. read more

Great customer service and quick and reliable service! From my initial call for a quote to scheduling my vehicle, to the quick and seamless service, I had an overall great experience. My Mercedes was in line for a service b update and the staff not only walking me through what was included, but they patiently reviewed the prices with me. Uber services to and from my work were also a nice option that was available. Highly recommend. Caleb was my rep and he went above and beyond. Great experience read more

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Excellent communication and service. Quick and thorough, they send a detailed report of actions taken, services recommended, and anything else needed. Have gone with them a couple of times now and will continue going. read more

There is a much different feel here! These guys don't try and make money on you. Yes they all like business but they are honest and don't get commissioned on fixing your ride. It's better then Audi where they "see what they can do for you" And bounce numbers back and forth. Caleb was very helpful and answered all of my questions and I feel good about making a decision whether to fix my car or not based on their knowledge and findings. Thank you for a fast, helpful service! read more

This was I think our 3rd time, at least, bringing a vehicle here. Phenomenal service every step of the way! Thank you Caleb for making this another great experience! read more

Premier 1 Auto did a great job on my car and at a reasonable price. The personality Premier one were very friendly and courteous, and quickly took care of me and quickly figured out the problems to my car and got it back to me within a couple days which was very reasonable. read more

Great service. Honest and dependable. My go to for service on my cars for several years. Caleb is great to work with.

Very professional crew. Went in for an oil change and was out in about 20 min. Will definitely return.

Caleb is always very friendly and explains the work needed in great detail. Have been using this shop for 2 years and is always consistent with service. read more

My most recent experience at Premier was again very good. I was taken care of immediately upon arrival at the shop I was informed of what was going to be done and given an estimate the work was completed very quickly. Everything was done very well and I would recommend Premier to others needing a good solid, reliable mechanic . All of the employees are very helpful very nice and showing an interest in customer satisfaction. read more

They price matched/beat guarantee the dealership price on an oil change on 14 Corvette. Great price! Great service!

PUBLIC SCAM ALERT!!! DO NOT TAKE YOUR CAR HERE! Go somewhere else. This shop and the owner Kushon are a bunch of scam artist. They will completely misdiagnose your car and the so call "EXPERT" are a bunch of clowns. Especially Adam he doesn't know what he's talking about. I highly recommend going somewhere else. They don't even know what they are doing and you'll be back in spending more because they purposely damage my car. If you're a female don't go alone don't even go there. Will open up a case with the BBB because they are a bunch of frauds! read more

The biggest con job I have ever experienced. Took in my 2013 Dodge charger pursuit for a serpentine belt and an Oil change. They tried to quote me $2300 for my suspension which had just been replaced in the past. I declined. A day after the routine maintenance, my car got a severe coolant leak and needed to go back. After claiming they fixed that problem, they let me go pick up the car while they were closed and it didn't even last 10 minutes without the exact same problem. They are now about to quote me for a water pump. Easily over $1000 down the drain over routine maintenance. Never returning here. read more

I purchased a 2021 Alfa Romeo Stelvio about six months ago, and the closest dealership is an hour away. I did some research and happened to find Premier1 Auto Care, and I'm so glad I did. very friendly, very professional, very thorough. I was given a quote with a detailed explanation of what would be done, and there were no surprises. I was also given a you're for suggested repairs, and will be returning to have them done. read more

Stephen is a wonderful service advisor. Very knowledgeable of what needs to be accomplished. Premier 1 can do much better in completing a detailed invoice showing parts, labor & tax read more

incredible waste of time and money. ask these dudes about EasyPay!! it's incredible. first they overcharge you for a new battery and take two hours to install it. then they refuse to take a check and the credit card terminal doesn't work. then they tell you about Easypay!! you can make payments twice a month that end up costing triple what you had to pay in the first place. Class action lawsuits in multiple states? Attorney General? BBB? Consumer finance protection bureau? Avoid these crooks at all costs. read more

Den of thieves with terrible response time, misdiagnosed simple electrical issue and cost me thousands of dollars. Battery died in my car after only 12 months, so I had it towed to the shop for an electrical check. Got their report back, recommended a battery terminal clean to address corrosion and additional routine maintenance (brakes, fluids, etc). Since there were no major problems with the electrical I figured I could squeeze another year or two out of my vehicle and opted in for for most of the recs, then got a new set of tires over at Discount Tire. Immediately after bringing the car home I noticed a significant leak under the engine. I figured this was caused during the previous serivce and brought it back for the engine leak. They didn't address it at all or even put it on the diagnosis report - they instead changed out a gasket on the rear differential for some reason and gave me the car back while it still had a substantial oil leak. Brought it back for a third time for the same leak and discovered that the PTU case was leaking heavily. The reason given was that the previous old PTU fluid was thick so that it wasn't leaking prior to the fluid service, and now with the fresh, thinner fluid it began leaking heavily. Ok, I guess. Approved them to put a seal on, but they then discovered the PTU itself needed to be replaced. Had that done, figuring I was already sunk super deep by now. Less than a week after I get it home, the car battery dies entirely again. The reason why it died is the cherry on top: The alternator was dead, which they never correctly diagnosed when I originally took the car in the first time and would have kept me from putting any money in at all. Overall the employees were polite but reps are very difficult to get ahold of. I called on several occasions between the hours of 11 AM and 1 PM and my rep was always at lunch, and I'd get a call back between 4 and 5 PM. I'm never going to this place again, going to post this review everywhere I can, and will actively discourage anyone from going here if we get to talking about car maintenance. read more

Love doing business with a local shop. I worked with Samuel from beginning to end. It was nice not having to explain everything to someone new every time I called. I felt like I could really trust this shop, which is really important. My repair pretty serious (car wouldn't run without it) and Samuel really worked with me. They also got my vehicle back to me 4 days sooner than expected. Huge win. As far as price, again, they worked with me. Had they not, it would have been really expensive. But in this line of work, you get what you pay for. I'm glad I went with them. read more

spent 5k to fix my car here and it breaks down all the way home. don't go here there full of it. my car is now sitting in my driveway unusable after spending 2-3 weeks in there shop and spending 5k and has the same issue read more

We've have been looking for a good (honest) auto mechanic since moving to San Antonio 14 years ago. Premier1 is the best that we've found by far! They take photos (and videos) of everything they inspect. Then, the customer receives a full report with photo attachments. They are extremely thorough! You might get recommendations that you weren't expecting so they categorize the items into three groups: 1. Requires Urgent Attention 2. Requires Future Attention 3. Good Items Everything was explained in full detail and there were no surprises. It was a little pricier than places we've been in the past but well worth it with the level of professionalism and expertise. Our son's car was being inspected so we fixed the most important items and he will move forward next week with the next items as he gets paid. :o) read more

Premier1 Auto Care - Cover page of the inspection on your vehicle. So thorough and easy to understand - Auto Repair Near Me - San Antonio, Texas

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I have been using Premier1 Auto Care for some time with excellent service. On 2/18/2025 I was having a problem with my 2019 Cadillac. My Service Advisor Julian Lopez sent me home with Uber at their cost while diagnosing and repairing the problem. When it was fixed, they returned me via Uber to pick it up. NOW THAT IS SERVICE. there was no cost as the problem occurred with the battery which they had recently installed so it was covered under warranty. They stand behind their work. read more

Scam artists. Called to get quote on timing chain replaced. 4-6 hours was quoted with me bring my parts and of course no getting warranty. On day it was towed there they said we have to buy parts thru them then said it would take a ridiculous 14 hours. This might be their practice to get ppl to tow cars there then force them to get to get a price hiked service. Update. They then told my girl that the whole motor needs to be replaced lol( and talked her into paying for an over priced $160 diagnostic). I actually had the valve cover removed and checked it before sending so they definitely take advantage of women here. Wish I would've took off work and went myself. It would've been hilarious read more

I called same day for an appointment for an oil change, they were able to get me in! As soon as I got there I was attended to, my car was taken back by a technician. And I was shown to the waiting area where there are waters, snacks, and a massage chair( cool touch) As a woman going in alone, I always feel worried they are going to try to upswell me but I was given a full breakdown of everything on my car (with pictures) which most was good and some small details that they said could be addressed at my next oil change! I brought my own oil and filter & the prices were definitely very fair! Overall 10000/10, i felt very comfortable with this shop and will be going back. Shout out to Domingo for his professionalism and knowledge. read more

Premier1 Auto Care was an excellent experience! I took my MB there for a service. Eric at Premier1 Auto Care was pivotal in my decision to choose Premier1 over Merc Benz service center. Eric provided an exceptional level of customer service when I first called and made me feel comfortable that my car would be in qualified hands. My appointment went smoothly, everyone was very friendly and accommodating, the service was completed in the time quoted and overall the experience was superior to any MB dealership which I have visited. I can highly recommend Premier1! read more

I will continue to patronize this establishment. The defecation has hit the oscillator....!!!! 22 Oct 24, I had a 10AM Appointment for an oil change. I showed up about 9:45am, I was advised that I was next in the que. At 11:05 I stretched my legs to see if my car was ready. There it was, my car parked right out front of the entry doors. I inquired about paying only to find out they have not touched the car for an oil change. The service advisor realized it and said the service tech who was assigned to my car had an issue with the car he was working on. I guess it was me that had a problem. They assigned another service tech. At 1145 my car was ready, I requested the receipt be sent to my email. Another Failure...!!!! Infinitive could have changed the oil and washed the car in less time. What an epic failure. I called, by accident, the other Premier1 location. They handle the missing invoice, and emailed me the copy in less than 2 minutes. In the future, I will not be using that service rep off of San Pedro, read more

Originally was going to go to the Midas next door but they were pretty crowded so we looked up a place for an alignment and sure enough this place was right next door. All I can say is they have Very good customer service! The employees are extremely engaged and friendly. They want to make sure you're taken care of. They've got a coffee bar with nice branded coffee cups you can take home if you'd like. They have pastries set out as well. Their kids play area was very nice and kept our little one entertained. They have big glass windows you can look out and watch your vehicle being serviced. I like this because it shows me they don't have anything to hide. At the end they informed my husband of what concerns they had with the vehicle and wanted to make sure he was leaving happy which we were. We'll definitely be back and will recommend this place to others. read more

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I'm rating a review for the second time, I was scheduled for surgery and had to take my same vehicle , the 2002 Chevy Malibu, for a coolant leak that required half a jug daily to refill. I drive a hour commute one way to goto work so I need to make sure my car wasn't going to overheat and leave me stranded somewhere. It took about 2-3 days to diagnose and put the new parts in. Right now I'm recovering and they gave me several options to have my car picked up while I'm at home resting post op. Great service ! Second time customer. read more

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Had an awesome experience with the staff. I also witnessed their interaction with other customers and their issues. Any other repair facility I could see how they could take advantage but these gentlemen were dead honest and saved those customers money. read more

Premier1 did a great job (as always) in taking care of our vehicle. They provided a courteous intake process and a very detailed electronic evaluation of the vehicle with all that is working, what needs future attention and what needs immediate action for safety reasons. This low pressure method allows me (as the vehicle owner) to drive the conversation about what items need immediate attention. I definitely recommend Premier1 and will use them again. read more

Excellent customer service. My car was in and out of there on time and in perfect shape. I highly recommend Premier1 auto care.

This place seems to always have new faces compared to the other shop I was dedicated to in my other city, which as a customer its nice having consistency when it comes to your vehicle. However, their new guy Justin was really professional and knowledgeable. Went above and beyond which was appreciated since my first few visits with my wife were not terrible but also not great. So, I will be coming back. Highly recommend asking for Justin if you are looking to use their services. Its a nice shop, really clean, and hope they can just stay consistent. As a small business owner myself, it is really important to take care of your customers but also your staff. If you can do both, you will thrive. And I hope to see this shop continue to thrive. Cheers! read more