I cannot say enough positive comments about the customer service I received from Chris. I called on Saturday and even though they were closed Chris took my call. I took my carcthe next Monday for diagnosis of potential transmission issue. it was determined to be a coolant line on my radiator... much less than a transmission repair or replacement. Chris had the technician send me a video of what they saw. he was honest throughout my experience. I was well taken care of for sure. Thanks Chris for going above and beyond to call to check on the drive home. I will let everyone know who needs repairs that you guys are true professionals! read more

I went in with a transmission sensor problem, only wanting a diagnosis. One of the employees called me back with what he thought the problem was (low voltage). He said his boss, Chris, would call me back with a quote. After a few hours with no call, I decided to call back and check in, only to find out they had already replaced my alternator and battery without my authorization. I now owed them $800 when all I asked for was a diagnosis. On top of that, it didn't even fox the problem and I'm still driving around with the same issue and $800 in the hole. Unprofessional and poor communication. Avoid. read more

I was told I needed a new transmission that would cost about 6000.00 dollars and I went to see Chris. This was my first visit to this business and Chris informed me that he could perform a maintenance procedure first to see if that would correct the tugging issue. A service not offered by the others auto shops I visited which all told me I needed a new transmission. Chris and his team performed the service and the tugging completely stopped. I have been driving the truck for three days and no issue. I highly recommend Chris and his team very honest with high integrity and superior customer service. The other amazing things was they performed this service the next day and had me on the road by noon that day. Totally impressed with this auto shop and will be taking all my auto needs there going forward. Thank you Chris and your team who saved me 5500.00 dollars. read more

From the moment I arrived, the staff was professional, straightforward, and respectful of my time. They walked me through the repair process. Work was completed with no hidden fees. They are now my go-to mechanic! read more

I've had nothing but great service from Chris at Gene Brown's. They replaced my transmission and motor mounts on my suburban and also worked on my wife's struts and shocks on her Jeep. Great turnaround time at good prices. Chris is very honest and thorough, he keeps you informed on the work being done to your vehicle. I highly recommend Gene Brown's Transmission. read more

10 day turnaround was what was pitched! Not true it's about to be 1 month 4 weeks. Would not recommend EVER!!! If you leave a bad review they will call and promise you whatever it takes so that you can take your review down. Next will be the BBB!!! Take your business elsewhere read more

I contacted Ron with I thought was one problem with my FJ Cruiser. Not only did he go out of his way to pinpoint exactly what was wrong, he communicated throughout the repair and made sure there were absolutely no surprises and it was done correctly. I have been looking for a shop that I could trust and not be taken advantage of and I have found it. I have a bit more maintenance work to do and will only trust Ron and Gene Brown Transmission to work on my FJ Cruiser. It drives better now than it has in years! Thanks Ron! read more

I have a 1974 Ford Gran Torino. Yes, that's right, the Starsky and Hutch car. This car was bought a year ago and the engine wasn't the original one; it had a 429 Cobrajet engine and a C6 transmission. My transmission was shifting hard and I needed to get this worked on. The car was always unreliable, but she made up for it with beauty. Most shops wouldn't even want to touch this type of car, but they did. Chris and his team fixed the transmission beautifully, but because my engine isn't stock and the cam in it is also not stock, this led to other issues. These guys were patient as can be and worked through a plethora of issues. At every turn, the car had something else and they were very transparent about it (lest you think I am just a sucker who knows nothing about cars). Their pricing was more than fair, I stress this, considering the amount of issues they uncovered. Nice guys and Leroy, the mechanic for the old car, really knows his stuff. A few days after I got back, Cris called to ask if everything worked well. This was unexpected and very cool. Good people all around. read more

Gene Brown's Transmissions - Auto Repair Near Me - San Antonio, Texas

Great, trustworthy place! Was able to do same day service for partial transmission flush. I brought my vehicle in the early morning and picked up later that day. Chris is a upstanding guy and even showed me pictures of my transmission pan. Which was beautiful, might I add. This is an honest business, who I would gladly take to have transmission service done. read more

Had an overall great experience at Gene Brown's. Cris helped me out, diagnosed my issue, and let me know the full amount before any repairs were made, and found another issue with my vehicle that I didn't know about. I will definitely be returning in the future! read more

Charged more than quoted, didn't reconnect cooler, won't call back about warranty repairs.

About a month ago I brought my old taco In because it wasn't engaging when I'd go from reverse to drive. Originally I figured I'd need a new transmission. They were well within their rights to rebuild the whole tranny and charge me accordingly but instead they diagnosed the issue, cleaned out my valve body and changed some solenoids. Cost me a third of the price and I really appreciate their honest approach. read more

They do not honor their warranty. They took my mother for over 7000.00 dollars . Take your vehicle somewhere that does not take advantage of people. read more

Cris and the guys really delivered! My trans died on my 09 Sierra 1500 as I was traveling through SA in March. Cris picked it up and repaired it in 72 hours. I am 12K miles down the road and just returned to SA and Cris performed a full service and inspection. This shop is the real deal. And Cris will have your back. read more

Garbage. I would not recommend this place to anybody. it took three weeks to get my car back, communication was awful, things are missing out of my car, and not to mention the fact that my rear tail light is mysteriously broken. This place is honestly just shady all around. Leroy is a slumlord. Stay away. read more

I took my fragile car here and they charged me $150 to change out a battery that I purchased and dropped off to them. The manager acts as if he is doing you a favor. In all actuality he charged me for a 2 minute test on my battery. It is the little details that keep you in honest and true regard. He lacks in both. The man that put in the battery that I purchased from Auto Zone had more integrity in His pinky than the manager has in his entire arsenal. The company acts as if they are DESPERATE for money. I would not recommend them to the flea on my dogs ass. It is unfortunate that when I recounted this experience to many San Antonio patrons that they were fully aware of the shady and unethical practices of this establishment. Be wary and steer clear of this establishment if at ALL POSSIBLE, the manager is a thief...of the worst kind...smiles to your face and sticks it in Your bum in the interim!! I give him a negative zero. Much like the person in charge!! B.T.W. It FORCED ME TO CHOOSE AT LEAST ONE STAR!! The exact same BS as the manger and the battery experience...SHADY!!! The establishment is only as fair as the owners. Whom ever they may be. When a patron obviously struggling comes in for a battery replacement/any easy fix...STICK THEM WHERE IT HURTS...who care if they trust you! read more

Took my LR2 back to Gene Brown transmissions for a second issue, Power steering pump and water pump replacement. Can't tell you how happy I am to have my vehicle back in good condition. Honestly I was treated so well I felt like a personal friend of the owner, Chris. He walked through every process with me quoted prices along the way in which he held to the end. This is the second time I've taken my vehicle in for service. I was very surprised to learn they can do almost anything at this location, not just transmission work. Everything was completed in two days including ordering parts, wow! read more

Good place to go to have your vehicles taken care. Chris, the owner seems smart, knowledgable, and Honest. Good bet@@

Great and friendly service. Owner explained to me thoroughly what needs to be done and pricing is reasonable.

A good mechanic is hard to find don't pass this one up! Don't let the Word transmission fool you, they are a full service repair ship Chris at Gene Brown is awesome. The are honest, reliable and charge fair prices. I won't take my cats anywhere else . read more

Chris and the crew of mechanics are the greatest. Excellent service and work expertly completed. The guys first did some work I had elected to do as maintenance then were able to identify a problem I would have been in trouble had they not discovered. I was a few days away from an out of state move, Chris made time to get the repair done and give me peace of mind for a 3 day drive. Everyone is very polite and helpful, the work was done on time and at or under estimate. Bottom line, I would recommend them to anybody without any reservation. Thanks Chris and Crew read more

Chris and the crew at Gene Brown are the best in the business! They do quality work at prices that are affordable. Chris goes out of his way to make sure that he gives the best vehicle repair advice for each situation. It is nice to get individualized help in a timely manner. I have never felt as if I am just another paycheck for Chris and his guys. Thanks for all you do for me and my family! read more

Chris and the crew at Gene Brown were awesome! We received excellent service. Since we have only one vehicle, they even drove us home and picked us up when they were done with our car. Bring your car to them: you will not be disappointed! read more

OMG!!!! Chris,Larry and the crew were the best ever. In today's world, honesty is hard to find ,but not here!!!. I have a 2004 GMC 1500 sierra SLE 4.8 V8 with 189k miles, had a performance issue (Transmission). Called, got in, and diagnostic within the hour. Chris and Larry walked me through the whole process, being mechanically inclined, there was no betting around the bush. It was multiple codes and was explained correctly. Chris was straight up with options and pricing, left the truck in his hands. Chris went out of his way to drive me to Hertz to get a rental,WOW!!. Chris called me every day with total review after transmission brake down, It was trashed(torque converter, planetary gear, 2nd and 4th gear and reverse bushings). Chris gave me affordable options and we moved on, keeping me informed day by day. After all was done Chris picked me up at Hertz with my truck with the instrument cluster fixed plus other issues we talked about.This shop is to be noted as best around!!!!!!!! Chris and I have more work to do on my truck and it will be here until fully completed. Will recommend to all my friends and family for future repairs . Thank You Chris and crew. read more