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Mundelein, IL

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Premier Veterinary Group

2.8 (150 reviews)
Open • 7:00 am - 1:00 AM (Next day)

Services - Premier Veterinary Group

Pet physical or wellness exam

Pet vaccinations

Emergency pet hospital

Premier Veterinary Group Photos

Recommended Reviews - Premier Veterinary Group

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Reviews With Photos

MJ B.

Absolutely recommend. About a month ago our puppy fell very ill and was extremely lethargic, vomiting, coughing and lungs sounded full of fluid, fever, and diarrhea. We honestly thought we were going to lose her. They took care of her until they closed and referred us to another good hospital for overnight. The doctor was kind, informative and reassuring when we needed it most. During the hardest time they helped our Nova. We deeply thank everyone who helped our girl get better! Like I said this was a couple weeks ago and she is doing amazing now! Hope you got my thank you card in the mail :)

Milo

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5 months ago

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16 days ago

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6 months ago

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4 months ago

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3 months ago

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5 months ago

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4 months ago

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1 year ago

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8 months ago

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1 year ago

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5 months ago

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9 months ago

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2 years ago

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2 years ago

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1 year ago

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1 year ago

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4 years ago

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3 years ago

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3 years ago

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2 years ago

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3 years ago

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2 years ago

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5 years ago

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3 years ago

I was able to schedule an appointment in half an hour and the nurse got my cat and I into the exam room right away.

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3 years ago

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4 years ago

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3 years ago

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9 years ago

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3 years ago

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2 years ago

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3 years ago

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4 years ago

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4 years ago

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8 years ago

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3 years ago

Premier Vet is very overpriced, and they take a long time and waddle around, with no urgency whatsoever.

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3 years ago

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2 years ago

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7 years ago

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4 years ago

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Page 1 of 4

Ask the Community - Premier Veterinary Group

Review Highlights - Premier Veterinary Group

“The people here were so helpful and compassionate during what turned out to be my pets final hours.”

Mentioned in 6 reviews

Read more highlights

Veterinary Specialty Center

Veterinary Specialty Center

(508 reviews)

We LOVE the cardiology department (we haven't used any other services there)! The staff is…read moreexperienced, knowledgeable, kind and very helpful. The facility is clean and supportive of the pet families and sensitive to giving a lot of spaces for waiting animals. Plus, it's employee owned vs. equity money company owned and it shows! We felt the pricing was fair and the overall experience was full of integrity, honesty, and a sincere and authentic commitment to providing the best care of our furry family member! The one thing that is frustrating is the AI Katie receptionist-understand the need to find cost savings, but the system is off-putting and that's a shame because it doesn't match the true quality of their service!

I've taken my dog, Daisy, to VSC for two surgeries, and the medical staff has been competent and…read moreexperienced. Unfortunately, my experience with their customer service has been very frustrating. Their AI phone system was unable to resolve my issue, so I requested to be connected with the front desk, but no one answered. I used the automated callback option on three separate occasions and never received a return call. I emailed the customer service manager because I was trying to schedule a post-op follow-up appointment and could never get in touch with a live person, but I did not receive a response from her either. While I've been pleased with the medical care Daisy received, communication and follow-up are seriously lacking.

Veterinary Emergency Group - VEG veterinarians in surgery

Veterinary Emergency Group

(15 reviews)

Well unfortunately our dog needed emergency care, but fortunately we received excellent care again…read moreat VEG. Similar to our previous experience we were greeted the moment we walked in and the vet techs and nurse were so calm and empathetic. They not only treated our little cockapoo with compassion, but as too! They explained everything to us throughout the process. There are not words to describe the level of service they provide, it is amazing during difficult situatuons. Thank you VEG!

Sadly I had to take my geriatric cat in for what I thought was renal failure, which didnt make…read moresense as I just had bloodwork done on him 2 weeks ago, which showed he didnt have any kidney issues. Antibiotics seemed to have cleared symptoms of his URI but he was still noticeably going downhill... these guys jumped into action and it was heartening to see an episode of Grey's Anatomy... Animal Hospital, even in this sad occasion. He was paralyzed and could just meow pitifully as it seemed he was cause pain by movement. Macchiatto's ultrasound showed a liver mass and fluid, likely cancer and considering his health conditions and quality of health... the decision, based on survival likelihood and current quality of life, was humane euthanasia. Sedative and then chemical agent while in an incubation pod for warmth with an IV that also carried in these drugs... much better than at a vet where past cats I have held that passed with less peace. It was a good experience for a bad situation and I appreciated the kindness and sympathetic care for Macchi in his last moments.

VEG ER for Pets - VEG veterinarians in surgery

VEG ER for Pets

(89 reviews)

I had been to this location years before when it first opened and the staff there at that time was…read morelimited in knowledge on rabbits, but they did their best and I was very grateful that they got my bunny through the night. This time they were much more confident with helping my rabbit and definitely got him back on track, thank God, because it was Sat night and his vet didn't open until Monday. I'm so grateful ! I can't tell you how much of a comfort it is to have a place that's open 24 hours for pet emergencies. Bless you! Rebecca and Dr. Herzhoff were great; Rebecca was so caring and just was a giant relief to calm me down when I was so panicked. She's an absolute asset to your business and obviously loves her job. Dr. Herzhoff was super kind and careful towards my rabbit and did a great job explaining everything. She was also very kind and helpful over the phone when I called back with questions. I'm so grateful these two were there when I arrived with my bunny. They're an absolute blessing.

Wow. Just wow. From…read morethe first phone call to when I left their facility, because our fosters rescue refused service, the team was amazing. I called extremely concerned that our 5 week old foster was not well and explained that the rescue was closed (it was 12 am) but the puppy seemed to be rapidly deteriorating health wise. Given we have no medical say over a foster, I was panicked. They assured me that we would figure it out together and to get there as soon as possible, ending the call with "please drive safe", showing their true compassion. They greeted us at the door and immediately got us in front of Dr Hayward (who was so kind, caring and a sincere person). They checked his vitals and rushed him into an oxygen chamber since his breathing was so poor. I sat panicked trying to find a way to connect with the rescue. Even after finding their information, I was there for over two hours and although I was scared, Ashley didn't let me feel alone in the situation. She sat with me and chatted to help calm me. It was like I was talking to a close friend but she was just a deeply genuine animal lover like I am, so we connected. You can tell everyone there cares so deeply for the loved ones you bring in. They helped me to advocate for the puppy to the rescue when they denied service/ they told me to take him home. They were able to relay the seriousness of the situation to a person who seemed like they were in over their heads at the rescue. They transferred our information and condition to the Buffalo Grove Veg ER so that he could remain on oxygen (instead of going home with me) from 3 am to the time the rescue opened at 630 am. Unfortunately, after so much hard work and attention, the rescue decided to euthanize that sweet little 5 week old puppy but I know his last few hours would have been so much more miserable without the team at VEG ER and VEG Buffalo grove (the rescues partner location- also phenomenal but that review won't come until all of the puppies are healthy, safe and adopted). I never want anyone to have a medical emergency for their pet but if you do, please trust their team to help you. Sorry this was so long but I truly hope the team working on the night of 8/16 // morning of 8/17 see this and know my immense gratitude. A special thank you to Dr Hayward and Ashley.

VEG ER for Pets - VEG veterinarians in surgery

VEG ER for Pets

(19 reviews)

I cannot say enough wonderful things about the care my cat, Korbel, received today at the…read moreBrookfield location. What started as an incredibly frightening and stressful emergency turned into an experience where I truly felt that Korbel was in the best hands possible. Dr. Muhs went above and beyond for both Korbel and me. She was incredibly compassionate, patient, and thorough. She took the time to explain everything to me in a way I could understand and made sure I didn't leave with unanswered questions. As someone who was extremely scared and emotional, the reassurance and kindness she showed me meant more than I can put into words. The entire staff was wonderful. Everyone treated Korbel with such care and compassion, and I could genuinely tell that they cared about him and about what we were going through. They also treated me with kindness and understanding during an incredibly difficult moment. I am honestly in tears writing this because I am just so grateful that I chose this clinic for Korbel's emergency care. When you are sitting in an emergency room terrified for your pet, having a team that makes you feel heard, informed, and cared for means everything. Dr. Muhs and the entire team deserve so much appreciation for what they do. Please know how much your kindness and dedication meant to us today. Thank you from the bottom of my heart for taking such wonderful care of my boy, Korbel.

I'm writing this review after taking time to reflect on all of my experiences at this facility, not…read morejust one particular visit. First, I find it very misleading to advertise yourselves as a 24-hour emergency facility when your hours are only 9 AM-9 PM. When you have a pet emergency outside of those hours, you are not actually available. Unfortunately, my experiences with the doctors have also been extremely disappointing. I have repeatedly questioned the level of knowledge, judgment, and capabilities when it comes to determining what can and should be done for my pets. During my most recent visit, I was given no recommendations and was essentially told that everything would be fine. The following morning, my pet ended up being hospitalized at my regular veterinarian for three days. That experience has made me seriously question the assessment and reassurance I was given at your facility. The front desk experience has also been unprofessional. The atmosphere often feels more like a kiddy rave than a professional medical facility, which is completely inappropriate when people are walking in worried, scared, and dealing with an emergency involving a beloved pet. I'm only writing this because I have now had enough experiences to step back and look at the bigger picture. It is a shame because you are the only emergency veterinary facility in town, but being the only option does not excuse poor communication, unprofessionalism, or inadequate care. Going forward, I will be traveling a longer distance to an emergency veterinarian where I feel that my pets' needs--and the concerns of the people who love them--are truly being prioritized. I genuinely hope this facility takes this feedback seriously. People come to an emergency vet because they are trusting you with a member of their family. That trust needs to be earned through competent care, thorough recommendations, professionalism, and compassion--not simply the appearance of being caring.

VEG ER for Pets - VEG veterinarians in surgery

VEG ER for Pets

(195 reviews)

Near North Side

I'm a first time cat mom, and I can't recommend this place enough…read more My baby boy - 11 months - was acting off, and I suspected a UTI. I got him an appointment at urgent care on Saturday, who quickly diagnosed a urinary blockage and to get him to the ER immediately. I was an absolute MESS. But in-take was immediate and seamless, and their team was SO kind, comforting, and praised my sweet brave boy constantly as I was crying and and so scared. I love that they have an open concept exam space and encourage you to stay for as long as you want during your baby's procedure. I love that you can visit any time - I did, and seeing his massive improvement was INCREDIBLY helpful and soothing. It really helped ease my mind and lighten my heart. They took SUCH good care of my baby. And they text you throughout the day with updates from each vet on that shift. My baby almost died, but VEG made that extremely scary experience go as well as it could, for both him and me.

This is a standout facility with expert care and an unusual setup which promotes transparency…read morebetween the doctors and pet owners. My dog had an emergency which required us to spend several hours at the location in Lincoln Park. While we waited for blood work results, my dog and I sat in the general triage care room and saw how owners were encouraged to stay with their pets while they were being treated and in some cases, operated on. I can say firsthand, what an impressive team of doctors and vet techs, who are wiling to put their work and skills on display. My dog was in late stage renal failure and we did not have long, but the team was professional, informative, engaged in a solution, calming, empathetic, and kind as we learned of his diagnosis. They were extremely supportive in helping plan end of life for my sweet Milo. I can't recommend this facility and team enough.

Premier Veterinary Group - vet - Updated October 2026

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