I lost my truck to a fire left before they came. They got the truck and took the remains to their yard. When I called they were caring and sympathetic to me! Told me to take my time and was a secure location. Insurance dealt with them directly. read more

Premier Towing - A Bad in my life! - Towing Near Me - Imperial, California

Company only has Flat Beds. The owner wanted to DRAG my vehicle (that was stuck in Park) onto the truck when I clearly needed a "Wheel Lift" or "Dolly". The Owner assured me that it wouldn't cause any damage to my Transmission or tires... Then when I questioned the process he said " Since you asked that, we won't touch you car". They OBVIOUSLY do need the "Local Business". Seems to me that this business is only concerned with picking up cars on I8... A real "One Trick Pony" read more

Changed a tire and even charged my battery this morning in the desert heat. Esteban is a tremendous asset to Premier Towing. I just told a very professional manager, Chris, who took my call this morning, what a speedy and beyond courteous young man Esteban is. Thank you, Esteban. Danielle Grijalva read more

The were prompt and there when they said they would be. They kept us informed via the app of their arrival and were helpful and friendly. This is always appreciated when stressed about the state of one's vehicle. read more

This a terrible company. If you are ever in a vulnerable situation this company will take complete advantage of you and not help you at all. Rudy is the dispatcher and has TERRIBLE customer service etiquette and does not care for the customers at all. You would be better off leaving your vehicle where it is than calling this company. read more

Trash tow company! If you wanna be stuck on the side of the highway for hours then have them cancel, this is the tow campy for you!! If you have AAA , just know, you'll be waiting for HOURS before they decide they're going to cancel after being told they're on their way to you! I hope AAA decides to cancel their contract with this company. It's a complete joke! Thanks for having my family sit on the side of the highway for hours just so you guys don't have to move a finger for a roadside dispatch! But call and offer cash and watch how fast they move! Anything to line your pockets for minimal work! read more

They were called by triple a to pull me out of a ditch. The driver Jose asked a bit too many questions and had a little too negative attitude - I can't do this, I can't do that, what were you doing here etc... when he arrived he said "you know it's not covered by triple a, right?" He claimed I was more then a mile off the paved road, so it would not covered by triple a. Never heard of that rule, and as I learned later, there was a paved road few hundreds yards away. He called allegedly his dispatch, spoke castellano (I happen to understand it) and said they'll pull me out this time, just give me tip and good review on yelp. I gave him all I had, 6$ in cash after he did pull me out. So overall, I think their hearts are in a wrong place, negative attitude and attempt to monetize on people who are in trouble. Although he did his job, I think is only because I strongly pushed back against his claim that it's not covered by triple a. So as promised, giving him good review on yelp. read more

Great tow company & good employees! Very responsive and always available 24/7. Daniel E read more

I had my vehicle towed by premier and impounded over the weekend. On the monday after the weekend i went to pick up my car. When i arrived, there was this man at the front desk that said i owed him $880 to retrieve my vehicle. He said $400 for towing and then $40 for each day it was there. my car was in the impound for 3 days so i wasnt sure how the math was coming out that way for him cause $40 a day would mean my car would've been $520. Since I was not really understanding the logic i asked for an explanation as to why it was that price and i was berated for my question. The man yelled at me and asked if i was "fucking stupid" for not understanding. I kept my cool and offered if i could pay by card or check, and then the man at the desk proceeded to say "for you only cash because all you asian people are the same, you will call your bank and get the charge off your card." (Mind you I am not even asian, i have small eyes but im latino.) The people here are racist, rude and unprofessional. read more

Premier Towing has rescued me so many times. Every single tow, key lock out or out of gas call, the drivers have always been very professional, respectful and knowledgeable. One of many good drivers is Jorge. Jorge has helped out my family and me on several occasions. I highly recommend Premier Towing!! They are definitely the valley's best!! read more

My tire blew out on my way home to San Diego and they helped me out quickly. I was not in a safe spot off the road and they made sure to get me out of there within a timely manner. Ernesto was more than kind and helpful, he even offered me water and to sit in his truck due to the crazy heat. I'm fortunate enough to have had his help and can't say thank you enough for getting me out of there. Highly recommend! read more

I had to call AAA when my car battery went dead. The truck was on another call but got to me in about half an hour. The young man was very nice and polite and even knew two of my friend's sons. When he called for exact directions he said, "Is that the S-----"s house?" Small town--everybody knows everybody, or at least everybody knows my friends! Yelp gives you space for two addresses but only one phone number. This place has a local number and a toll-free number: Toll Free: (866) 505-8726 read more

Great service, dispatch was speedy. We had a mechanical breakdown, driver Adrian was very quick and professional. Overall experience was great. read more

I received a quick snd courteous call from dispatch notifying me tow would be about 20 minutes. Five minutes later I received a call from driver saying he would be 35 to 45 minutes. He claimed to be on another call and gave his opinion of what was wrong with vehicle, did not matter I needed a tow. Once he finally arrived, he said sorry I took so long I'm moving. Once again offered his opinion about issue with vehicle. I really just needed the tow.... he did the tow well, he was pleasant, I just wish he would have come and not insisted on giving his opinion read more

state farm had them tow me, was quoted 30-45mins arrived at 40mins friendly guy, a bit strange music selection but meh who cares when you need a ride read more

I hope this is the right place that picked me up. I was driving home to San Diego and AAA sent me Eddie from Premier Towing. I am a young girl in my early 20s and I was sitting on the side of the road for 40 minutes with no cell service. Eddie picked me up and was so kind and a understanding of my tears and fears. He drove my car and me to the gas station and waited there until I told him I was totally comfortable being there by myself. Great experience. read more

I chose 1 star because negative 5 wasn't an option. I have AAA, and was traveling out of state. I got a flat tire in the middle of the desert, late at night, with 2 minors in the car. AAA said I'd be assisted in 43 minutes. It was over an hour and a half before Premier Dispatch even contacted me. The man I spoke to in Dispatch was pleasant. The driver, however, was a complete prick. I didn't know exactly what street I was nearest to. I was going eastbound on the 8, coming from San Diego, headed to Yuma. I explained that I had already come out of the mountain, and the mountain was about 5 minutes behind me. The driver said "is that it???" And when I asked what he means, he said "the 8 runs from San Diego to Florida...." I said "well obviously I'm not in Florida". He then asked me to pull up my maps, and tell him what's nearest to me. I did. But my GPS was only showing me what road I was ON (which was 8-East), I told him there's nothing ahead of me, and nothing behind me - I'M IN THE MIDDLE OF THE DESERT, on a highway with semi's zooming by me by the minute. He chuckled at me and said "if I find you, I find you, if I don't, I don't". I told him it was his job to find me. He said he was gonna call AAA and send someone else because he didn't want to deal with me. Well, they're the only ones in Imperial County contracted with AAA. The driver contacted CHP, and CHP mandated that they come and assist me. After 4.5 hours, they never came. Come to find out, they cancelled my service order altogether so they wouldn't have to come. CHP came and had to assist me while I changed my own tire. THEY. NEVER. CAME. 5 hours, on the side of a highway with 2 minors in my car.... I got AAA so that I'd never be stuck on the side of the road for hours with my kids in the car. I don't blame AAA, I blame the price driver with a chip on his shoulder, who "didn't want to deal with me". His job was to find me. I gave him all the information I could, and as the ONLY company contracted with AAA for Imperial County, with the information I gave him, he should have been able to locate me. I gave the same information to CHP and they got to me in 20 minutes. Premier Towing is the worst experience and treatment I've ever received. I'm pursuing further action. Only by the grace of God, did my kids and I make it home, with the help of a very kind CHP officer. It was VERY unsafe for us on the side of that highway and Premier Towing couldn't care less. I'll WALK before I depend on them. read more

I got my car stuck and needed to be towed out and Premier Towing sent out the perfect driver Fernando. He was able to handle my car and he was very nice and patient I was worried he wasn't going to be able to help but he helped me. Definitely has experience. Highly recommend them. read more

Excellent service. I worked with both Mike & Lance to get my disabled vehicle out of the desert on an off-road trail about 4 miles from the road. They were helpful on the phone, arrived quickly, expertly retrieved the vehicle and then towed it where it needed to go. Easily the best towing service I've ever used. Mike & Lance were excellent. It was a tough situation and they handled it like pros. read more

We got ourselves stuck in a wash while attempting to find a place to go shooting off imperial county line... After several failed attempts to get out, we knew a winch was the only way we would get out. AAA won't come off road but they referred Premier towing who asked for a few pics of what we had got ourselves into and gave us an estimate right then. We accepted and within 1hr we were back on the asphalt talking with the driver, Alonzo, who not only pulled us out quickly, but gave us directions to a nearby shooting area! We were able to find our destination after all! Thank you Alonzo and Premier towing for helping us out of a bad situation! read more

AAA said it would be 30-40 minutes for the tow truck company to arrive to get our keys out of the locked truck. The guy was there in about 10 minutes and we were driving in 15. Great fast service. Not fun on a hot day being locked out of your truck. read more

I was in Calexico, and they called me 1 hour late, not sure if they are to blame, but I had to wait for a long time, I have AAA card and normally the service is within 30 minutes, but this time was an hour before I got the call from Premier driver. He was corteous and fine once I met with him. read more

My keys were locked in the car thanks to my mechanic who misunderstood me when I said to leave it open with the keys inside. Anyway, I called AAA and they said I would be contacted to give me an eta. I waited 1 hr and called back. They said they never received and eta from Premiere. So they called them while I was on hold and they said they would call me with an eta after they talked with their boss. It's been 20 min and I still haven't heard anything. This is ridiculous. The worst service I've had from a tow company. It actually made me want to download yelp so I could leave a review. read more