1. Premier Tire Shop

0

Chicago, IL

Premier Tire Shop

5.0 (7 reviews)
Closed • 8:00 am - 7:00 pm

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Services - Premier Tire Shop

Tire Pressure Monitoring System repair

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8 months ago

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1 year ago

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16 years ago

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13 years ago

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Car-X Tire & Auto

Car-X Tire & Auto

(29 reviews)

West Elsdon

My front door was showing open when it was closed. Also, the interior light stayed on and the…read morepinging for an open door which would not stop. Car-X fixed my door latch to connect to the sensor and didn't charge me! I should mention that I had taken my car to a different place on Pulaski, they replaced several parts which I did not need and charged me over $700 without fixing the problem. Experience matters!

I'm leaving this review not because of the mechanical service, but because of the abysmal customer…read moreservice and professionalism I experienced at the Car-X at 5418 S. Pulaski. On September 10th at approximately 4:40 pm, the employee working behind the counter (male, approx. 5'0 - 5'3" in height) was extremely rude, dismissive, condescending, and completely unprofessional. I came in as a paying customer with legitimate questions about my vehicle and was treated like I was an inconvenience for having the audacity to ask him. This wasn't simply someone having a bad day. This appeared to be a bad attitude on a full-time basis. What really stood out was that the other employees apologized to me for his behavior. They were courteous, professional, helpful, and knowledgeable. One employee ultimately stepped in, answered my questions, and made sure I was safely back on the road. That employee deserves recognition for providing the customer service that should have been there from the beginning. Unfortunately, the interaction was bad enough that I would have zero confidence allowing this particular employee to work on my vehicle. When a customer's concern shifts from "Can you fix my car?" to "Do I even trust this person with my car?"--management has a problem. Car-X management: please investigate this employee's conduct and speak with the coworkers who witnessed the interaction. Their reactions suggested this may not have been an isolated incident. I'm not looking for a generic "We're sorry you had this experience" response. I'm asking management to address the behavior. Your good employees are doing their part. Now make sure everyone representing your brand understands that customers deserve basic courtesy and respect. To the gentleman behind the counter: customers aren't interruptions, annoyances, or inconveniences. They're the reason you're behind that counter in the first place. If helping customers is that irritating, perhaps customer service isn't the right assignment.

Premier Tire Shop - tires - Updated October 2026

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