I am happy to have had the Crown Lengthening procedure done by Dr. Morales. During my first visit to his practice, I felt confident that his staff was very honest with me and really had my best interest at heart. The reason I say this is because when I was initially referred to his office, his staff honestly advised me to complete my dental work (braces) first before even considering the Crown Lengthening procedure. If his staff did not care about the final outcome and satisfaction of his patients, I believe that I would have been persuaded into having the procedure done right away.
There are a few ways that make his way of practicing unique that I really appreciate. One way is that his staff greeted me by first name, with a genuine smile, and pronounced my name correctly each and every time. I know this took great effort and it made our relationship feel a bit more personal instead of doctor and patient and making me feel like a number. Another way is that Dr. Morales' staff always addressed my concerns and/or made sure to communicate them to him. I never left his office feeling unsure about something he or his staff explained to me despite the many questions/concerns that I had. Lastly, his personality is unique in that he is personable and easy to talk to. This really helped because like many patients, initially, I was anxious about being in his office and not sure of his communication style despite being confident in his work.
The process was very streamlined and any changes were communicated well in advance. In addition, he was very flexible with my schedule, very accommodating, and took great pride in his work. I believe that all of the aforementioned things added much value to the service that he provided.
Overall, my experience was excellent and I would recommend his services to others. Should the opportunity arise, I would use his services again. read more