I would give zero stars if I could.
While using the valet service at Shepheard's Beach Resort, my car was severely damaged. The valet broke my parking brake so badly that I couldn't even get the car out of park. After inspection, I was told the entire center console needs to be replaced, with a repair estimate of $1,483.95.
When I brought this to management's attention, I was brushed off and told it was "normal wear and tear"--even though the damage clearly happened while in their care. After further discussion, they admitted excessive force was used, yet they still refuse to offer any solution or even a simple apology.
To make matters worse, they've ignored multiple attempts to resolve this, removed us from social media, and provided zero accountability.
If you value your car, your time, and basic respect as a customer, I highly recommend avoiding their valet service--and frankly, this establishment altogether. read more