I Regret Buying from Florida Fine Cars - Deceptive and Unprofessional…read more
This has been the most frustrating purchase I've ever made. I bought a pickup from Florida Fine Cars and dealt with Philip (salesman), Francisco (finance), and Michael (shop manager) -- and I regret every part of it.
Right after I drove the truck off the lot, I noticed the passenger-side wiper blade was broken, and before I could replace it, it scratched the windshield. That should've been checked before delivery -- clearly no proper inspection was done.
On the drive home, doing 70-75 mph, the truck lost power, the check engine light came on, and it felt like it was about to stall. I returned to the dealership the next day. Philip wasn't there, so I spoke to Francisco. I explained what happened and asked if I could exchange it -- but everything he showed me was out of my budget. He told me, "We'll take care of it, just let us know if anything else comes up."
I pointed out a missing front grill piece and a few other cosmetic issues. He sent me to the front desk where I got a number to schedule with their shop -- but they were booked until the following Monday. They told me to keep the truck and report anything else I noticed.
Over the weekend, I washed the truck and that's when I really saw what was wrong. The rims looked cloudy and whitish, the front grill area was a different shade, and there were deep scratches hidden under the heavy dressing they used. It felt like they intentionally covered up flaws.
I brought all this to the shop's attention. They kept the truck for nearly a month. When I got it back, they claimed nothing was wrong with the engine. But my scanner had already pulled a cylinder misfire code, which was now just cleared -- not fixed. They literally just reset the check engine light and gave it back to me.
I left the truck again after speaking to Michael about the rims. He told me to give him another week and he'd repaint them. I waited -- no call. Left messages -- no response. After three weeks, I finally got him on the phone, and he got defensive, saying they were "busy." I told him how unprofessional that was, and he told me to come in the next day -- said it would be done.
I picked up the truck, and after a few washes, the paint started peeling off the rims -- they didn't repaint them. They plastic-dipped them like I wouldn't notice. I messaged Michael again -- no reply.
A few weeks later, I hit 70 mph on the highway and the check engine light came on again -- same cylinder misfire. They never fixed it, just hid it long enough to get the truck off the lot.
On top of everything, while shopping for insurance, I was told the truck had been in a front-end collision. When I asked Michael, he told me the grill was just repainted because of peeling -- clearly not the full truth.
I also realized later that I got talked into extras and add-ons I didn't even need -- and now I'm stuck with a truck full of problems, paying way more than I should have.
I feel completely ripped off. They dressed up a problem truck to look good short-term, reset warning codes, and strung me along for weeks with fake promises and zero accountability. They knew exactly what they were doing -- and I trusted them.
This whole experience has been nothing but deception. I've been dealing with this for months and I'm still angry and frustrated. If I had known everything beforehand, I would've never bought this truck.
Please think twice before buying from Florida Fine Cars. I wouldn't wish this on anyone!!!!