I've been waiting over two weeks for my mri results . Thankfully, my ailment isn't life…read morethreatening....I'd hate to have to depend on this group if it was.

This location was spic & span clean!!! I was greeted at the door by a very nice staff member who…read moredirected me to the proper location. I guess I was looking a bit confused because there are many medical areas located within the facility. I needed an MRI so of course some people don't like the noise or the time it takes to complete. The staff in the radiology area made sure I was as comfortable as can be. They even have headsets & ask which channel on Pandora you would like to hear!!! Now I probably should have chosen classical music because I was supposed to remain still & not sing & dance. Lol. I'm proud of myself because they didn't have to repeat a thing. Lol. They were very professional & assisted me with any needs I may have had. I think this will be my spot for any future radiology/testing procedures in the future!!!

The office staff were capable, courteous, and helpful. Could not have had a better experience…read morethere. Very knowledgeable in helping get the insurance squared away. The MRI tech made the testing experience pleasant and kept me informed about my options and made sure we got good images so my doctor can make the best decision for my continuing care.

Highly recommend trying out if you just need an MRI or X-ray. Very reasonable as compared to penn…read moreand Jefferson and very efficient. I had brain mri with contrast and my copay was about $40. I was told if I had it done at Penn it would have been $400. The nurses were sweet and accommodating and I was taken within 15 minutes of my appointment time. Definitely worth the hike outside the city.

Watch out for this place! Make sure you ask them if their card machine is working properly before…read moregiving them your card. They tripple charged me for services and practically drained my account. They then said I should wait till Monday to get my money back. Which didn't sit right with me. They contacted the card company. I was told the money would be accessable to me by that night. The next morning I called my bank because I still didn't have access to my money luckily they were able to help. I should have known better. My first time going they over charged me and had to refund my account. When I asked about it this time they said they charge the full amount and refund the difference that insurance pays.

I called their main number just to ask if they have an Urgent Care office at their facility. I was…read moreon hold for 28 minutes - no one ever picked up ! I would not go there now since there is obviously no way to get in touch with them.

I first went into this clinic on a referral to get a test performed, and was so struck with the…read morequality of care and service that I changed my family's primary physician to the Family Care here. In just a few years, however, Crozer Keystone at Broomall has been transformed to one of the worst caregivers. I have done some background reading on the company and also spoken with a number of employees at this facility, so what I am writing here is not just based on my personal opinion. Things slowly started to change after they were bought out by the for-profit Prospect Medical Holdings, and have steadily gotten worse and worse. First, even though the number of patients increased, the corporate office refused to hire sufficient staff. As a patient, this meant that it became more and more difficult to schedule an appointment. Next, Prospect subcontracted Crozer Keystone's billing to another company. I noticed the difference immediately because there were a number of billing errors they made with our account, and it was extremely difficult to resolve the issues. For example, the subcontracted company coded one of the procedures we received wrong, and we were sent a bill for a few hundred dollars. I literally had to make nearly 30 phone calls and three months to resolve the error. On top of this, the customer service reps at the billing company are extremely rude and unhelpful. The final straw, however, came a few weeks ago. The two main reasons that my family kept this location as our PCP was due to two people: Jenelle in reception and the caregiver Stephanie Mostone. I called to try to make an appointment for my son at 8:15, 8:35, and 9:10 a.m. Instead of reaching a receptionist, every phone call immediately went to the clinic's answering service. I tried calling the main desk of this huge clinic, and was told by the hapless young man working there that he could do nothing to help. I called their corporate office, only to be told that my only option was to leave a message for their "customer complaint" department. Finally, a day later, the new, and frankly, quite incompetent, office manager, Tony, called to say that many of their staff had quit, including Jenelle and Stephanie. When asked how long their staffing difficulties would last, he told me that they were just now advertising for new candidates, and they should be trained in a month or so. Yes, you read that right. Ultimately, this is a case study in the failure of corporate medicine to treat Americans. I am lucky to have good insurance, but through them, my family and I have truly spent tens of thousands of dollars at this clinic. In spite of the enormous profits that Prospect Medical has made (over $1 billion annually), they give nothing but short shrift to the very people they have pledged to help. If you are looking for quality care, avoid any medical facility run by this corporate giant.

The biggest problem is getting through to anyone. Once you get an apt everything is fine. It's just…read morebeing able to make the apt. It's been days, they are open and yet no one returns calls. This is a long standing problem . There are other standup MRIs we might have to check into. Bad for business I would think.

Everyone was very friendly and patient I love going there I would go again if I have to thank you…read moreso much all of you are so kind may God bless you all and keep you all safe Miss Alice Lawson

I give the place two stars because the staff is generally friendly. I see a lot complaints about…read morethe front desk girl but she's always been professional with me. My issue is they only seem to test for Covid. Once that test comes back negative the nurse practitioner tells you some dismissive catch all nonsense and sends you on your way. Last time she did that I ended up having Pneumonia. Place is a glorified Covid rapid test center. If all you need a Covid test and bullshit doctors note for work this is the place for you.

When I feel yechy for more than a day, I seek medical help. I learned my lesson when what I…read morethought was a cold, ended up being pneumonia. Without a doctor in PA -- and one I'm not jumping for joy about in FL -- I pulled up urgent care facilities. Main Line seemed the most reputable. Plus it's close. I was very pleased with care rendered and the personnel I dealt with. The receptionist was polite, the nurse professional, the doctor competent and pleasant. My questions were patiently answered, and I left with a gameplan. The reality is, with a practice based primarily on walk-ins, you'll likely have to wait. Expect it! I told the nurse about my history with pneumonia. (I actually had it twice.) Without question, the x-ray tech came for me and took two images, which were read before I met with the doctor. The facility is hooked up to Epic, which is important. They were able to see my medical history, prescriptions, etc. When I got home I received a link inviting me to sign up for My Chart -- also important for continuity of care. The facility has what you need, decent hours AND there's a big parking lot in the back, which I see is a big deal in Philadelphia.

[468] A few years…read moreago I decided to switch from the location at Del Cty Memorial Hospital to this newly built location. I'm SO happy I did. The new building is refreshing and inviting. Plenty of FREE parking (vs Paid hard to find parking at DCMH). Same doctors which are great to talk to and easy to make an appointment. My calls are returned in a timely manner. The staff is super friendly and all the machines look new. Waiting area is really nice and updated. Looks like they recently added an urgent care area which is a perfect add to this location. It's a bit of a hike but so worth it for the reasons I stated above. I'll definitely be back. I'm glad I switched.

I came here today to get a ultrasound and a tumor I had on my rib cage and The environment was…read morefriendly, there was somebody waiting at the door as I walked up and lead me exactly where I needed to go they got me checked in and gave me all the information for any questions I had on the spot. The building is beautiful inside and the staff was very friendly. Usually hospital environments are a pain in the ass in my opinion but I couldn't have stopped at a better place this is now where I will try to schedule any exams or anything I need in the future.

The workers are very nice and very accommodating, my appointment was at 9am but I was running very…read morelate, An hour to be precise. When I arrived I told the person at the window and they took me right away. I will go there from now on.

There's now a sign out front at the driveway, so that helps ID the building…read more Quick service, no line and I was done in less than 15 minutes. Making a left turn coming out onto Township Line Road is a pain due to location and traffic. There might be another way out, but it wasn't obvious.