I called their main number just to ask if they have an Urgent Care office at their facility. I was…read moreon hold for 28 minutes - no one ever picked up ! I would not go there now since there is obviously no way to get in touch with them.

I first went into this clinic on a referral to get a test performed, and was so struck with the…read morequality of care and service that I changed my family's primary physician to the Family Care here. In just a few years, however, Crozer Keystone at Broomall has been transformed to one of the worst caregivers. I have done some background reading on the company and also spoken with a number of employees at this facility, so what I am writing here is not just based on my personal opinion. Things slowly started to change after they were bought out by the for-profit Prospect Medical Holdings, and have steadily gotten worse and worse. First, even though the number of patients increased, the corporate office refused to hire sufficient staff. As a patient, this meant that it became more and more difficult to schedule an appointment. Next, Prospect subcontracted Crozer Keystone's billing to another company. I noticed the difference immediately because there were a number of billing errors they made with our account, and it was extremely difficult to resolve the issues. For example, the subcontracted company coded one of the procedures we received wrong, and we were sent a bill for a few hundred dollars. I literally had to make nearly 30 phone calls and three months to resolve the error. On top of this, the customer service reps at the billing company are extremely rude and unhelpful. The final straw, however, came a few weeks ago. The two main reasons that my family kept this location as our PCP was due to two people: Jenelle in reception and the caregiver Stephanie Mostone. I called to try to make an appointment for my son at 8:15, 8:35, and 9:10 a.m. Instead of reaching a receptionist, every phone call immediately went to the clinic's answering service. I tried calling the main desk of this huge clinic, and was told by the hapless young man working there that he could do nothing to help. I called their corporate office, only to be told that my only option was to leave a message for their "customer complaint" department. Finally, a day later, the new, and frankly, quite incompetent, office manager, Tony, called to say that many of their staff had quit, including Jenelle and Stephanie. When asked how long their staffing difficulties would last, he told me that they were just now advertising for new candidates, and they should be trained in a month or so. Yes, you read that right. Ultimately, this is a case study in the failure of corporate medicine to treat Americans. I am lucky to have good insurance, but through them, my family and I have truly spent tens of thousands of dollars at this clinic. In spite of the enormous profits that Prospect Medical has made (over $1 billion annually), they give nothing but short shrift to the very people they have pledged to help. If you are looking for quality care, avoid any medical facility run by this corporate giant.

I called to make appointment and the lady kept hanging up on me. I had to drive there to make an…read moreappointment in person. the same lady at the front desk said you can't make an appointment in person you have to call. I had to sit in front of her make the call to get an appointment.

Staff is professional. They are quick and get you in and out. Your appointment time is when they…read moretake you back. It isn't helpful to arrive really early because you'll just wait. Waiting room has weird layout but at least they have a TV.

Worst UrgentCare experience I've ever had…read more They close at 9pm, arrived at 8:42pm (my exterior photo is stamped 8:41pm). Intake staff asked what the issue was and said she'd check but they might not take anyone else. She had us wait 5 minutes, then returned to say they would take us. Another 5min later another family came in and intake turned them away. Ten minutes after that, intake woman came out to tell us that, just kidding, they really aren't going to take us, and after wasting 20minutes of URGENTLY NEEDED CARE TIME, they were sending us away! Wow! At least crappy IM Health urgent care, who also closes ridiculously early, locks their doors to not waste anyone's time, and if they take you they take you! Was this a hospital emergency? Not dire, but it was a cut in possible need of stitches due to size and it not being able to close on its own. Not something you should eff around with and waste a family's time. Hope these clowns get the same bad service wherever they go!

can't say enough about this practice! i've been going there for 27-28 years now and was sad to…read morehear Dr Kubek retired. Met Dr. Verma, her replacement, today. Following in Dr. Kubek's shoes is going to be tough but after today's visit I believe he can carry on the same way as she did. i will continue to drive from Lancaster, PA being a patient of Diagnostic Breast Center! Friendly staff and very compassionate.

It's been, what, 7 years since my last review? In that 7 years nothing has changed. Dr. Kubek is…read morestill fabulous, I've gotten excellent care, they are on time and I walk out knowing my results. They are still out of network for pretty much all insurance :( However this is one doctor I am perfectly fine paying and then submitting for reimbursement, she's that good. If I could give them 6 stars I totally would.

No stars! Urgent care posts hours 9am to 9pm. We were turned away at 8:20pm because 4 people were…read morealready waiting. My husband cut his hand badly and needed Help urgently. They basically threw two packets of gauze at him ("here's some gauze") without even pointing him to the nearest emergency ward.

Terrible facility stay away. I got 15 minutes into my intake and was told by the very rude. I guess…read moretherapist Nicole that I wasn't part of the program because I might disrupt group. As a person with autism she's basically saying I'm too autistic to be part of their program. They have a poster that says about neurodiversity on the wall. It is a lie. They are also callous uncaring and very, very rude. Definitely a business doesn't care about helping people. Office looked kind of dirty. I wouldn't want to stay there overnight. I cannot emphasize enough. This is the worst experience I've ever had in therapy. I went in there having lost my mother, my brother and my relationship with my sister all in the same year, and Nicole stopped me from getting help instead of helping me. I am considering filing a formal complaint with the board as she did harm willfully did harm to my psychological state and this should be grounds to lose a license. Will post an update after the complaint is filed. Discriminatory coldhearted, unhelpful rude

[468] A few years…read moreago I decided to switch from the location at Del Cty Memorial Hospital to this newly built location. I'm SO happy I did. The new building is refreshing and inviting. Plenty of FREE parking (vs Paid hard to find parking at DCMH). Same doctors which are great to talk to and easy to make an appointment. My calls are returned in a timely manner. The staff is super friendly and all the machines look new. Waiting area is really nice and updated. Looks like they recently added an urgent care area which is a perfect add to this location. It's a bit of a hike but so worth it for the reasons I stated above. I'll definitely be back. I'm glad I switched.

I came here today to get a ultrasound and a tumor I had on my rib cage and The environment was…read morefriendly, there was somebody waiting at the door as I walked up and lead me exactly where I needed to go they got me checked in and gave me all the information for any questions I had on the spot. The building is beautiful inside and the staff was very friendly. Usually hospital environments are a pain in the ass in my opinion but I couldn't have stopped at a better place this is now where I will try to schedule any exams or anything I need in the future.

I think this is the best location. the staff really hustle and are patient and nice. then they do a…read moregreat job and send you in your way. always easy to get an appointment. results are fast. communication is great. never a wait even when they're busy.

I was a walk-in on a Saturday - the people working were busy but weren't the nicest to patients…read more They had 4 people working. A lot of sarcasm and annoyance. Once it was my turn, I went back and prepared for my blood work, she didn't grab any viles to put on the tray before inserting the needle. She actually grabbed them while the needle was in my arm, easy for hands to move and not keep the needle still... which is why I was left with this big bruise on my arm. If I wasn't in need of getting blood work done right away I would've gone to a different labcorp where they do a better job. Be cautious when going here.