I really wanted to use this company, but got a bit of a red flag when the owner kept ignoring my messages and calls regarding a job he agreed to do, we just needed him to send us a copy of his contractor's license. Initially there was a bit of an issue with my condo property management that complicated and delayed work, but once we got the OK from management, the owner sent over some signed paperwork... but we still needed his contractor's license.
I finally got a hold of him by calling via my work number (which he didn't recognize), and when I asked him if he received my messages re the license, he sounded like I caught him off guard and said that he was planning on getting back to me, but he "couldn't find a copy of his license" and that he may have to go "all the way to Richmond" to get another one... he also said he's been swamped with snow removal jobs with his other business... A) I'm not sure how he's able to continue to do residential and commercial projects without a paper or digital copy of his license readily availableand B) it only snowed for like a day when I had last contacted him and he had plenty of time to follow up.
This makes me feel like he just didn't want to do the job anymore, which is fine. Maybe it's because he didn't want to deal with any potential liability issues with my condo, but I at least expected l some professional courtesy with him just telling me right away he can't/won't do the job. Ghosting me was highly unprofessional, and it's a shame because our initial consultation went great and he gave us such a great deal on the estimate. If this is all a misunderstanding, I'll revise my review, but for now, I'm pretty disappointed. read more