I came to Dr. Walvoord to get a second opinion after a miserable and frustrating two and a half…read moreyears of treatment with a different orthodontist who seemed unable to successfully align my teeth. That orthodontist (see my other review) was telling me to accept what I considered a very unacceptable result after using three different types of alignment methods (lingual braces, clear aligners and then regular braces). Dr. Walvoord listened to my concerns and evaluated my teeth. He agreed with me about the alignment issues and discussed possible ways they could be addressed. I started treatment with him and was delighted with the contrast to the experience with my previous orthodontist. In particular, Dr. Walvoord has a very light touch and does everything he can to cause minimal discomfort during braces wire changes - which was quite different from the very painful wire changes I had experienced with the previous orthodontist. Not only that, but within days of being in my new braces I could already see improvement in the alignment of my teeth! I continued to see steady improvement from one visit to the next, and Dr. Walvoord always listened to any concerns I had and addressed them successfully. The course of treatment took a mere nine months, and my teeth look better than I had ever thought was possible! Scheduling appointments was easy, I was always seen on time, pricing was very reasonable, the offices were lovely and the staff friendly and extremely competent. My only regret is that I didn't come to see Dr. Walvoord in the first place and wasted two and a half years with the first orthodontist. I highly recommend Dr. Walvoord without reservation!

I cannot say enough good things about Dr. Walvoord! He was an absolute gentleman to my daughter…read moreduring her orthodontist journey. His work was impeccable! He was available and honest! And let me just say, having a Doctor who is honest with you and upfront is an absolute must! Without him, my daughter would not have the amazing smile she has now! Thank you Doctor Walvoord!

Very competent dentist and support staff. I was very satisfied with tooth extraction.read more

TL;DR: The new ownership kept the practice name and patient data, but entirely voided warranties on…read moreprevious dental work. They charge exorbitant, out-of-network prices and operate with a strict profit-first mentality. Save your money and go elsewhere. I am sharing my experience to warn both returning and prospective patients about the current business practices at Stephens Dentistry. Four years ago, I had a crown placed at this office for almost $2000. Recently, the crown prematurely cracked and failed. When I contacted the office to have it addressed, I was informed that because the practice is under "new ownership," any previous warranty is completely void. They strategically kept the practice's established name, reputation, and all patient records (down to using the same email address!) to maintain business continuity, but legally shielded themselves from any accountability or warranties on previous dental work. Their idea of a "goodwill gesture" was a mere 10% discount on a replacement crown, bringing the cost to over $1,800. This is absolutely exorbitant and roughly twice the price of what other dentists in the Evanston area charge for equivalent or better work. When you pay top dollar for dental work, you expect exceptional quality and accountability for their work, but Stephens Dentistry offers neither. To anticipate the practice's likely response to this review: in addition to bluntly stating they voided all past liabilities due to the ownership change, they will probably also claim they cannot honor the warranty because I haven't been back for regular cleanings at their specific practice over the last four years. I have maintained my dental hygiene, just not with them. Why? Because Stephens Dentistry is out-of-network for basically all insurances and outrageously expensive. The previous management once admitted to me their fees were intentionally set at the 85th percentile of local practices, and it is abundantly clear the new ownership operates with the exact same "cash cow" mindset. In a university town like Evanston, operating with such an unscrupulous, profit-first mentality is deeply disappointing. If you are a long-term patient, be aware that your past warranties mean absolutely nothing to the new owners. If you are a new patient, be prepared for highly inflated pricing. I have decided to take my business elsewhere and strongly advise others to do the same.

Five star Orthodontics, I lost my lingual retainer and needed it to be replaced since my attending…read moreortho. retired. They were able accommodate my needs in a very sufficient manner. The office is professional and quite comfortable I highly recommend.

Dr Smith is AMAZING!! Her attention to detail and custom treatment plans is not like most…read moreorthodontists. She offers a high tech and high touch environment. If you would like more than just straight teeth, I highly recommend Smile Suite Orthodontics!!!

We have been working with Dr. Woolvard and orthodontics by the Lake for years now. We have always…read morebeen very impressed with the quality of their service and expertise and also they're friendly approach. It seems that everyone who works there is happy to be there and enjoys interacting with all of the patients. I might even go so far as to say that our surly teenager's even look forward to their appointments!

I have tried two more renowned orthodontists and ten dentists before I found Dr. Walvoord. After…read moreintensive experiences with TMJ, bite and teeth for eight years, I found Dr. Walvoord are one of the rarely caring doctor. and Very patient and knowledgeable. He is truly working for a purpose, to help someone like me to recover and to get my life restored, that in itself is healing. His office is the same way. Very kind, professional and caring. Dr. Walvoords treat his patient holistically, although he told me orthodontist treatment is not worth the risk for my case at this point but he spent a very generous amount of time to explain my complicated bite so I would fully understand the risk and benefit. I am beyond grateful but mostly I hope many can recover with his help. If just 50% dental industry can have the ethic level like this office, this world would have been a happier place. Thank you Dr. Walvoord.

Not a good experience today, receptionist was nice and friendly, Dentist was ok, Dental assistant…read morewas unfriendly, miserable and generally rude to my 12 year daughter. Will never return, look elsewhere folks !!!

My children recently started going to this place and so far , we have had a great experience with…read moreall of the staff. My 8 year old daughter needed some hard work done to her teeth. Dr. jazmine was wonderful, patient and warming, which made the entire process smooth and quick! We love this place. You can definitely see that they have their patients best interest.

it was good and I like the bathroom and I like the games and the seats were nice and the staff is…read morevery nice so I like the place

Today was my last appointment with Dr.Brady and his team. I have finished my Invisalign and was…read morecoming in for my retainer check up. It's been a journey (1.5 -2 years?) but I'm very happy with the result and it felt bittersweet that I won't get to see them as much as I did. I really appreciated Dr. Brady and his staff. From front desk Arlene, to Dr. Brady's assistants, and Anna they've all been professional, pleasant, and friendly. When I had minor issues with my top teeth the chipped part of my front tooth, Dr. Brady did not hesitate to correct it for me. Appointments were always a breeze and prompt as I never had to wait long to see Dr. Brady. Thank you Dr. Brady for helping me achieve straight teeth! I would highly highly recommend. I have already recommended them to my friends who were interested!

Great results and I was a "tricky" patient because I was in my 50s - and luckily they knew how my…read moreteeth needed different treatment than more youthful teeth. My bite is still as good as the day I got my braces off almost 15 yrs ago but I recently had reason to briefly interact with their office, and I recalled how exceptional the business part of the practice is. Everyone that I interacted with, back then and recently, is professional, thoroughly competent, pleasant, thoughtful problem solvers in their job - I could go on and on. It is rare to find a team that interacts so seamlessly to deliver an exceptional, well-orchestrated client experience. Its like if cirque du soleil was an orthodontics business.

we went to dr. eggemeyer after a pretty awful covid-era experience with our daughter. she was…read morereassuring, confident and most important very sensitive to my daughter's anxiety about yet another attempt at orthodontics. the process was smooth and results terrific. so satisfied i returned with another child for phase one of his teeth straightening journey. 7 months into the experience and we are very pleased with the process, pace and also the staff working with him. recommend highly.

My 3-ye-old son came in with a suspected cavity and was nervous about "The Drill." Luckily it was…read morejust staining! They put on his fav shows and walked us through every step they were doing and why the staining from his vitamins is not a problem (but good to watch). They even changed fluoride mid treatment because he refused the flavor. Really accommodating and supportive! Glad to call them our new dentist!

Showed up for my scheduled appointment on time, waited to be seen. They never had time to see us…read moreand never apologized. Very unprofessional and inconsiderate. Going to go elsewhere.

Any decent orthodontist knows that the upper jaw needs to be adjusted to align with the neural…read moreposition of the lower jaw, not vice versa. But this orthodontist would force my lower jaw to move out of its neutral position to fit the upper. Also the first and only orthodontist I've ever encountered that completely denies asymmetrical expansion from palate expander even in face of visible cant and blames patient. Beyond unprofessional. Definitely cares more about maintaining his own relationship with other providers in the area instead of patient's health.

very professional and patient. Dr Kerzner was explaining treatment and answering all of my…read morequestions. If you wanna results, this is the place your looking for. Staff is amazing too

Dr. Durfee is thorough, conscientious and sensitive in her clinical care. I have been her patient…read moreat several points in my life - and my son, now 27, was in her care too. I would not hesitate to refer to her or come as often as I needed myself. Good clinical care is really hard to find. I am very finicky - Dr. Durfee is terrific.

Dr. Durfee cares for both of my kids. My younger daughter had the misfortune of inheriting my bone…read morestructure. When I was a kid I endured multiple extractions prior to wearing years of braces. My daughter went through nothing so medieval. Thanks to Dr. Durfee's judicious use of expanders followed by braces for significantly less than my five years, she not only has a beautiful smile, but her bite should be strong, stable and serve her well for a lifetime. In an effort to gather clues for how to treat my daughter's similar physiology, Dr. Durfee X-Rayed me. I remember sitting in her office as she projected on the wall both my skull and my daughter's, complete with percent deviations from the norm for various facial structures. Her thoroughness as she developed a plan for my daughter blew me away. Best of all, her plan for my daughter did not require invasive procedures like extractions or breaking and reassembling her jaw as the primary courses of action as others had suggested. I come from a family of physicians. My parents believe you don't do surgery if you don't absolutely have to. Dr. Durfee proved that, in the case of my daughter, surgery was not required to get an outstanding result. It helped that Dr. Durfee isn't just an orthodontist--she's an orthodontist who teaches dental students how to be orthodontists as a professor at the University of Illinois Dental School. If you want great results, don't just go to an orthodontist. Go to the orthodontist who teaches how to practice orthodontics. That's Dr. Durfee. It should also be noted that my older daughter, who was lucky enough to inherit my wife's bone structure, is being treated by Dr. Durfee with Invisalign and is enjoying similarly excellent results. Whether or not the case appears complex, Dr. Durfee is the right physician for the job. I recommend her without reservation.