I came to Dr. Walvoord to get a second opinion after a miserable and frustrating two and a half…read moreyears of treatment with a different orthodontist who seemed unable to successfully align my teeth. That orthodontist (see my other review) was telling me to accept what I considered a very unacceptable result after using three different types of alignment methods (lingual braces, clear aligners and then regular braces). Dr. Walvoord listened to my concerns and evaluated my teeth. He agreed with me about the alignment issues and discussed possible ways they could be addressed. I started treatment with him and was delighted with the contrast to the experience with my previous orthodontist. In particular, Dr. Walvoord has a very light touch and does everything he can to cause minimal discomfort during braces wire changes - which was quite different from the very painful wire changes I had experienced with the previous orthodontist. Not only that, but within days of being in my new braces I could already see improvement in the alignment of my teeth! I continued to see steady improvement from one visit to the next, and Dr. Walvoord always listened to any concerns I had and addressed them successfully. The course of treatment took a mere nine months, and my teeth look better than I had ever thought was possible! Scheduling appointments was easy, I was always seen on time, pricing was very reasonable, the offices were lovely and the staff friendly and extremely competent. My only regret is that I didn't come to see Dr. Walvoord in the first place and wasted two and a half years with the first orthodontist. I highly recommend Dr. Walvoord without reservation!

I cannot say enough good things about Dr. Walvoord! He was an absolute gentleman to my daughter…read moreduring her orthodontist journey. His work was impeccable! He was available and honest! And let me just say, having a Doctor who is honest with you and upfront is an absolute must! Without him, my daughter would not have the amazing smile she has now! Thank you Doctor Walvoord!

I'm needing a new dentist and decided to interview references from several happy patients/friends…read more Dr Montoya is careful and attentive to every detail. As I have several more dentists to interview I have not arrived at a choice. Dr Montoya is definitely a top option!

TL;DR: The new ownership kept the practice name and patient data, but entirely voided warranties on…read moreprevious dental work. They charge exorbitant, out-of-network prices and operate with a strict profit-first mentality. Save your money and go elsewhere. I am sharing my experience to warn both returning and prospective patients about the current business practices at Stephens Dentistry. Four years ago, I had a crown placed at this office for almost $2000. Recently, the crown prematurely cracked and failed. When I contacted the office to have it addressed, I was informed that because the practice is under "new ownership," any previous warranty is completely void. They strategically kept the practice's established name, reputation, and all patient records (down to using the same email address!) to maintain business continuity, but legally shielded themselves from any accountability or warranties on previous dental work. Their idea of a "goodwill gesture" was a mere 10% discount on a replacement crown, bringing the cost to over $1,800. This is absolutely exorbitant and roughly twice the price of what other dentists in the Evanston area charge for equivalent or better work. When you pay top dollar for dental work, you expect exceptional quality and accountability for their work, but Stephens Dentistry offers neither. To anticipate the practice's likely response to this review: in addition to bluntly stating they voided all past liabilities due to the ownership change, they will probably also claim they cannot honor the warranty because I haven't been back for regular cleanings at their specific practice over the last four years. I have maintained my dental hygiene, just not with them. Why? Because Stephens Dentistry is out-of-network for basically all insurances and outrageously expensive. The previous management once admitted to me their fees were intentionally set at the 85th percentile of local practices, and it is abundantly clear the new ownership operates with the exact same "cash cow" mindset. In a university town like Evanston, operating with such an unscrupulous, profit-first mentality is deeply disappointing. If you are a long-term patient, be aware that your past warranties mean absolutely nothing to the new owners. If you are a new patient, be prepared for highly inflated pricing. I have decided to take my business elsewhere and strongly advise others to do the same.

Five star Orthodontics, I lost my lingual retainer and needed it to be replaced since my attending…read moreortho. retired. They were able accommodate my needs in a very sufficient manner. The office is professional and quite comfortable I highly recommend.

Dr Smith is AMAZING!! Her attention to detail and custom treatment plans is not like most…read moreorthodontists. She offers a high tech and high touch environment. If you would like more than just straight teeth, I highly recommend Smile Suite Orthodontics!!!

We have been working with Dr. Woolvard and orthodontics by the Lake for years now. We have always…read morebeen very impressed with the quality of their service and expertise and also they're friendly approach. It seems that everyone who works there is happy to be there and enjoys interacting with all of the patients. I might even go so far as to say that our surly teenager's even look forward to their appointments!

I have tried two more renowned orthodontists and ten dentists before I found Dr. Walvoord. After…read moreintensive experiences with TMJ, bite and teeth for eight years, I found Dr. Walvoord are one of the rarely caring doctor. and Very patient and knowledgeable. He is truly working for a purpose, to help someone like me to recover and to get my life restored, that in itself is healing. His office is the same way. Very kind, professional and caring. Dr. Walvoords treat his patient holistically, although he told me orthodontist treatment is not worth the risk for my case at this point but he spent a very generous amount of time to explain my complicated bite so I would fully understand the risk and benefit. I am beyond grateful but mostly I hope many can recover with his help. If just 50% dental industry can have the ethic level like this office, this world would have been a happier place. Thank you Dr. Walvoord.

Amazing dentist! We…read morerecently moved to the north side and found this place. My 9 year old daughter had to get her first filling. It was handled with amazing finesse. She barely knew she even got the novacaine shots. Super easy. Super painless. Excellent work. If you've got a child with an aversion to dentists, Dr. Jasmine is truly amazing with kids.

Not a good experience today, receptionist was nice and friendly, Dentist was ok, Dental assistant…read morewas unfriendly, miserable and generally rude to my 12 year daughter. Will never return, look elsewhere folks !!!

Long story (seen below) short, Dr. Ford is an exceptional…read moreorthodontist. He has always been extremely accommodating and if he can fix my mouth, he will have no problem with yours. I am a long time patron of Dr. Ford (14 years!) The most recent years have been check ups to make sure that I am maintaining that hard work we both put into my smile, as you can imagine my mouth was a bit of a cluster to start with. As a young kid there is nothing pleasant about going to the dentist or orthodontist. Even so I have no horrid memories of Dr. Fords office, they are actually quite fond. I attribute these memories not only to his friendly demeanor but his ability to not only care for me as a patient but to get to know me as a person. My first visit to Dr. Ford I was a snaggle-toothed fourth grader. Currently I just finished my first year of veterinary school and my most recent visit to Ford Orthodontics was over independence day weekend. My permanent retainer had snapped off and I needed it replaced. I now live away from home but was going to be in Winnetka for the holiday so I called Dr. Ford to see if per-chance he was going to be open any time (Friday, or Saturday) that weekend. I had little hope because both days were national holidays and nobody was working those days. I still tried because they were the only days I would be home for a long time. Dr. Ford replied to my voicemail, he asked how veterinary school was going, and explained that he would have no problem seeing me Friday morning regardless of being closed to quickly replace my lower permanent retainer (and it was quick, ~20min). As someone who is pursuing a carrier in the healthcare field I hope to be part of a practice where the owner (i.e. Dr. Ford) takes as much care and personal interest in each patient as Dr. Ford does.

it was good and I like the bathroom and I like the games and the seats were nice and the staff is…read morevery nice so I like the place

Dr. Graham took great care of our kids when they needed braces and retainers. She has been…read moreknowledgeable and reassuring at every stage in the process, and she is a pleasure to talk with. The office staff keep appointments running on time which is an added bonus.

Great results and I was a "tricky" patient because I was in my 50s - and luckily they knew how my…read moreteeth needed different treatment than more youthful teeth. My bite is still as good as the day I got my braces off almost 15 yrs ago but I recently had reason to briefly interact with their office, and I recalled how exceptional the business part of the practice is. Everyone that I interacted with, back then and recently, is professional, thoroughly competent, pleasant, thoughtful problem solvers in their job - I could go on and on. It is rare to find a team that interacts so seamlessly to deliver an exceptional, well-orchestrated client experience. Its like if cirque du soleil was an orthodontics business.

We come here for orthodontics. Very friendly staff, on time with appointments, kid friendly…read moreenvironment with kid shows and coloring, bright and colorful furniture. Braces appointment is always quick, and scheduling with my schedule is working, and even if they can't fit me in for a quick adjustment, they have always found a way to have us come in the evening. Very accommodating and professional.

Great experience. The facility is clean and has just enough color to keep kids entertained without…read morebeing sensory overload for adults. There is plenty of parking available. They have activities for kids in the waiting area. I brought both of my children. They were next to each other for their cleanings and that made it easy for me to stay with my children. The dental assistants are very friendly and work great with kids. After their appointment, the kids get a goody bag with a toothbrush, toothpaste, and they get to pick a fun little toy. It's hard to get appointments during the non-school hours so be sure to make your appt ASAP!

Any decent orthodontist knows that the upper jaw needs to be adjusted to align with the neural…read moreposition of the lower jaw, not vice versa. But this orthodontist would force my lower jaw to move out of its neutral position to fit the upper. Also the first and only orthodontist I've ever encountered that completely denies asymmetrical expansion from palate expander even in face of visible cant and blames patient. Beyond unprofessional. Definitely cares more about maintaining his own relationship with other providers in the area instead of patient's health.

very professional and patient. Dr Kerzner was explaining treatment and answering all of my…read morequestions. If you wanna results, this is the place your looking for. Staff is amazing too

I have been a patient in this office since 1987. Dr. Chernoff has always been at the forefront of…read moredentistry, is meticulous, has high integrity, and recommends what is best for the patient rather than the practice. My history includes a misaligned jaw that ultimately caused multiple progressive dental issues. Dr. Chernoff recommended an orthodontist, who in turn recommended a maxilofacial surgeon. The three developed a plan of care which was successfully carried out over the next two and a half years. Two surgeries later, after braces, I am ecstatic with the results. I no longer chew on one side, the tension in my facial muscles is gone, my jaws align properly, and I have straight teeth! A miracle of careful collaboration between the dentist, surgeon, and orthodontist, and great expertise and execution by all. More recently, as Dr. Chernoff reduced his office hours, I transferred to Dr. Kaltchev. I am absolutely delighted with his work. He has addressed cracked teeth, receding gums, implants, and more. Dr. Chernoff could not have selected a better partner; Dr. Kaltchev has diagnostic expertise coupled with aesthetic and technical ability in addition to being highly personable. What a find! Don't even think of going anywhere else if you want top-drawer care. Nancy H-K

The team at BK Dental is great! Dr. Kaltchev is knowledgeable and communicative, and Siba (the…read morehygienist) is friendly and gives helpful input. A much more positive experience than I've had with previous dental teams. I highly recommend them.