My neighbor refer me to this agent. I got a much better rate for my home insurance. Their staffs…read moreare very friendly and helpful. I move my car insurance too to get bundles discounts. I would recommend anyone who is looking for new home insurance or call them to compare rate.

This is one terrible insurance company, all they care is get…read moreyou on their plan. They put couldn't even fix they own mistake. They ask when policy like to be start, of course, continue with when old policy ended, so there would be no gap in between, I even send them copy of my old policy with their request. A week later declaration of policy come - with 4 days earlier than old policy end. So, I call them pointed out mistake, sure they said they will take care it, no way, not only I have to call time to time to check progress, 2 month later solution is cancelling the one with wrong date and start new policy and I need to pay extra for 4 days of difference. What a drag, they purposely drag the time to respond so make you stay on, not to cancels policy even they know the mistake was made. I have to be the one pays the problem you created by your carelessness, what a sham, Way they handle the mistake totally shows how they care about their client. How if when time comes really needs to claim through policy, you are doom, cos they don't give dame. You can skip this company, plenty other companies doing much better job then they do.

My family and I have been blessed to be with CST insurance for well over a decade now. As for…read moremyself, I have consistently received exceptional support and clear communication with my insurance questions from Lesley. During my last car accident, Lesley helped walk me through the process and I felt confident with her service and support. I would highly recommend CST Insurance to anyone looking for insurance or looking to get better pricing for their current insurances.

Two years ago, when State Farm would not renew our claim less home insurance after 10years, we…read morecontacted CST to help us. They quickly helped us secured a contract from Lemonade, and told us the change that the overall home insurance market is facing. But their service didn't stop at selling us a home insurance -- about 9 months later, they called and alerted us that All State was issuing contracts in my area, and the policies were better than what we had, including price. I was surprised and grateful that they would take the initiative to serve their customers by looking out for their benefits! We then also transferred our auto insurance over to CST in one big bundle. Ever since then, there were occasions when we needed to change car titles, add a car, take out a car... every time, they would respond right the way with very clear communications and documentations. We never had to wait for more than 30 minutes for an inquiry. CST insurance's service is far above the curve!

I have been with Emily and State Farm for 20+ years. I…read morenever have any issues with claims and always make my payments online. The few times I had accidents, there claim department is fast and efficient. I have auto, home, life, and business insurance through her because they off multiple line discount and great service!

Gladys Mak was really nice and helpful. we really appreciate her help. we will not hesitate to…read morerecommend our friends to her anytime.

The best customer service ever, Josh is the man of all commercial insurance. He tried so many…read morecompanies to meet my expectation and budget, great personality and professionalism. I would 200% guarantee you'll be walking out from his office happy and winner. Highly recommended. I purchase my commercial insurance today around noon and received all the documents at 5PM. Great customer service. Thank you Josh, and appreciate you and your awesome team.

DO NOT GO WITH THIS INSURANCE COMPANY! Everything might seem ok at first when they want your…read moreinsurance. But as soon as something goes wrong, they ghost you! The first issue was a refund check back to us when we changed to another insurance company. It took over 6 months to keep following up to finally get it through another insurance agent so Hoya did not even reply us on that at all. 2nd case was the audit company used the wrong info to calculate our premium. We contacted Stacy at Hoya and provided proof requested to dispute. When we call several times and emailed to ask for update, she had never ever returned our calls or emails. Our case just got sent to collection agency and possibly to court soon all due to the dispute must be handled by Hoya but they just don't respond to us.

Awesome insurance services. I have been a loyal customer for more than 8 years. Top notch customer…read moreservices.

I had the pleasure to be referred to Andrew Der (by our realtor May) to take care of our home…read moreinsurance needs. Andrew is well versed in the insurance market here in the SGV. His communication is prompt and service is excellent. We were in need of home owners insurance and I am the type of person who will take the time to search for the optimal offer. Andrew with A&E provided us with the best offer! (For those who are curious, we went with Mercury which seems to be the best value in the SGV). He made recommendations on what items in the insurance package he would recommend, and cutting out those that are not necessary to save money. Much appreciated honesty. If you're in the SGV area, definitely call and ask for Andrew to see if he can help you in a honest and professional manner. Let him know you read this review on yelp! Big thanks again Andrew!

we bought a car and transferred the title and registration there and they were very conscientious…read moreabout getting the paperwork sorted out and making sure we received the registration and title. Thank you!!

beware they tell you they're doing something and don't do it. I have a commercial policy for…read morevehicles with these guys. They didn't add one driver after asking them to add one more car for over a month. They never did it when I came back. They had nothing but excuse excuses beware going to business with them.

I've been with Lisa Leung's office for over 15 years, and they've always taken great care of me…read more Over seven cars and plenty of policy changes, they've been consistently clear, responsive, and helpful. Insurance can be complicated, so having a team that actually explains things and follows through makes a big difference. Everyone there has been friendly, and Julie Lee has always been especially great to work with.

Annie Chan was very helpful on getting me home rental insurance. She is easy to work with and had…read morefast communication. I appreciate her help with my insurance needs and would highly recommend working with Annie for all your insurance needs! Thank you!

I would not recommend doing business with this office. I initially was contacted by a cold call…read morefrom them regarding commercial auto coverage. I didn't need that, but needed general liability and workers comp. I got the liability set up and all was good. Three weeks ago I called to setup workers comp so that I could hire an employee as my business was growing. I was given a quote, agreed with the pricing, and was told I'd hear back from them the following week once everything was submitted to their underwriters. I was told it was ok to hire someone because the policy would be effective the date I originally called. So I hired an employee. Now, again three weeks later, I just got a call from Ben saying that my policy was rejected because they needed 2 years of loss history. As I told Wendy in the initial call, I had workers comp previously for one year. So, all of that to say this. This is a textbook example of incompetence, as NO ONE ever said anything to me about needing to have 2 years of workers comp history, until today. I've wasted 3 weeks of my time with these people, and because of them, I've got an employee and no workers comp. Thanks for nothing Ben.

It's been a few years since I've switch to Statefarm from Allstate. Back then, Ben helped me get…read morecompetitive pricing on insurance quotes that saved me couple hundred dollars every year. He is a very detailed oriented person and will get the facts straight; dot the i's cross the t's. In the past couple years, he had helped me with multiple vehicle accident claims, and auto loans. If you need someone to help you get the best quotes, Ben will help you get the best coverage for your hard earned money. Ben, if you're reading this, Thank You! - Kenny