I inquired about a new patient transfer and was told I'd be contacted within 10 days, only to be…read morecontacted same day because one of the nurses "had time to spare" who ended up leaving a voicemail. A month has passed & I still haven't heard from them, so I sent an email for my request to be canceled and heard back the same business day. TLDR: they are too busy and overwhelmed to take on new patients, too swamped to communicate within the timeframe they set for themselves, and all too happy for new patient inquiries to see themselves out. This practice is probably great if you're already an established patient (though from the reviews, highly doubtful), but if you're seeking to become a new patient -- run for the hills and look elsewhere, your time will only be wasted.

Absolutely horrible place that doesn't care about pregnant women. The receptionists are some of the…read moreworst you will encounter and are callous and rude. I left a bad review on Google and the 'Office Manager' left me an incorrect email address to contact them at. Disrespectful at all levels. Do everything you can to avoid this place. It's clear they don't care about their clients.

I signed a contract with Nova Birth Services LLC in July of 2025. In order to secure the doula…read morebirth and postpartum overnight services, we paid a 50% deposit on both services totaling $3050. In November, I was diagnosed with severe preeclampsia and hospitalized. Due to my condition, I had to deliver my baby early via emergency c-section at just over 31 weeks. My baby is currently in the NICU. I wasn't able to have a prenatal in-home visit due to my hospitalization and was given very short notice of my emergency C-section due to my declining health. After my birth, I was put on magnesium, and my baby was sent to the NICU. My husband and I were both so terrified that the last thing I was thinking about was having my doula attend. I was afraid for me and my baby. I reached out to Shannon after my birth and asked if I could cancel the postpartum doula services because of the new financial strain of NICU costs/my hospitalization. She informed me that if I canceled the postpartum doula services, that both contracts would be void, and all services would be considered rendered. Remember, I did not receive a prenatal visit nor birth services due to my medical condition & hospitalization. The contract I signed stated that if the doula wasn't at your birth, you would be entitled to eight hours of postpartum services. Shannon explained that because I paid a 50% deposit on both services, none of the services were paid in full so I would receive nothing else moving forward. Although we had paid $3050 and the birth doula services were $2100, I would need to pay an additional $900 in order to receive the eight hours of postpartum services. She said I could "take it or leave it" and that she would not move money from one contract to another. I was shocked at her response. There was no solution offered where I could receive any services post-birth for the $3050 we had paid. More money had to be paid. This was literally the worst experience of my entire life, and I received no care or compassion at all from Shannon. She maintained that her responsibility was to her staff/business. During our phone call, I was talking about my hospitalization and she mentioned that all of her clients were hospitalized. I clarified that I wasn't hospitalized because I was giving birth. I was hospitalized due to severe preeclampsia and potential organ failure. Trying to work things out with her made a horrible situation even more stressful and terrible. She refuses to budge and maintains that we will not receive any postpartum services if we don't pay extra. My husband and I feel as though we have paid $3050 and have received nothing. We did not receive a prenatal appointment, doula birth services, or any postpartum care. Please see the last email I received from her.

First -- if you're on the fence about hiring a doula for your first baby, do it. And if you're…read morewondering who to choose, the answer is Shannon. As a first-time dad, I can honestly say Shannon was invaluable -- not just for my wife, but for me too. From the start, she made us feel comfortable, informed, and genuinely prepared for what was ahead. She has this calm, thoughtful, and considerate presence that immediately lowers the temperature in the room. Nothing ever felt rushed or overwhelming because she helped us understand what was happening and what our options were. During labor, Shannon was incredible. She didn't just support my wife -- she supported us as a team. She walked us through next steps, explained the choices being presented, and made sure we felt confident in our decisions. One thing that really stood out to me was how she helped me help my wife. She showed me exercises and techniques I could guide her through to ease labor and keep things progressing. That made me feel involved and useful instead of helpless, which meant a lot. After the birth, Shannon's support didn't stop. She came to our home for a postpartum visit and helped us process the entire experience. She walked us through what to expect physically and emotionally in the days and weeks ahead, what to watch out for, and answered all of our first-time parent questions without judgment. She even helped find us a pump -- such a thoughtful and practical gesture that shows how much she truly cares. Shannon doesn't just provide information -- she provides confidence. As new parents, that's everything. We felt supported, knowledgeable, and empowered every step of the way. We can't recommend her highly enough. If you're considering working with Shannon, you will not regret it.

I have been going to this OB for a very very long time. To call in and be told no appointments are…read moreavailable for 2 months out because you're back to taking new patients is unreasonable. There is no preference for existing/long-term patients. Really absurd.

Do not give this practice your business. Tried to take care of a billing issue on behalf of a…read morefamily member that doesn't speak English very well.... they do not answer their phone lines nor give you any call backs. Charged the wrong code number for a routine office visit that is not covered by insurance. Can't help but wonder if this is purposeful tactic due to the lack of care in regards to fixing the mistake. Now debt collectors have been brought in and still no word from this practice after MULTIPLE attempts to reach the office. Beware of the schemes and take your business elsewhere, you will not want to deal with this fraud.

Wife and I tried to use this service to hire a night nanny. They wouldn't give us a straight answer…read moreabout whether the providers they contract with are vaccinated. Eventually they did tell us that they don't and can't confirm that. The candidates we were connected to seemed great, but the interaction with the agency left a sour taste in our mouths. We felt like we'd be given the runaround whenever we had a hard question for them, which isn't a good way to start off. Leaving this review just so people know the agency believes they can't confirm vaccination status of its providers or require that providers be vaccinated. The founder said very few people get the flu shot anymore - big red flag! Edit: Since leaving this review, the company has contacted us implying that our negative review might come to the attention of our employers. I'm curious to see their response! What an experience. Buyer beware. Edit 2: Their reply here says they never said they'd contact our employers. Here is what they said, verbatim: that we would "receive a public response from us where it's discoverable by your employer and anyone else that may want to help your family in the future." We're smart enough to read the implication.

Faith and the NOVA team are truly first rate…read more Expertise is on pace with any doc we spoke to. The guidance and peace of mind was priceless. We cannot recommend them enough. Easily the best money we've spent in regards to the birth process. Joslyn has been a huge help with the baby at night and treats him like her own. She has offered expertise and little hacks here and there that have made a huge difference for us in getting acclimated as new parents (hello pace feeding). we only wish there were more of her! We feel so blessed to have found NOVA and confidently recommend them to anyone, even though we would selfishly like it if we could keep them for ourselves. God Bless!

My husband and I worked with Alanna and Story for the birth of our first baby in January. I don't…read moreeven know where to start with how amazing they were. Alanna was our primary midwife so I will mostly speak of her care below. I started out with an OB/midwife practice when I first found I was pregnant and was very unsatisfied with their care. I connected with FHB and was instantly confident that we wanted a home birth with Alanna. She is a perfect balance of medical care/intervention in birth when needed, but also honoring physiological birth at home when safe to do so. She seemed genuinely interested in me, my baby, my questions, and my concerns. She always welcomed my questions and answered without bias or judgement. I never felt pressured to do/not do any kind of testing or procedures. She gave her recommendations and her reasons but fully supported my decisions. She has a calm and confident energy that puts you right at ease. When I got Covid at 38wks and felt reduced fetal movement I called her late at night and she didn't sound the slightest bit frustrated. Instead, she told us to grab some N95 masks and meet her at the office right away for an NST. She guided me on how to manage my symptoms and reassured me that baby was ok. We had a complicated and very long birth and she was by my side offering encouragement from the moment she set foot in our home. I'll skip the details of the birth but long story short we ended up with both Alanna and Story (as well as our fabulous birth assistant and our doula) for the final few hours due to some complications, and they were just incredible. I truly believe that my birth experience would have caused long-term trauma if it weren't for my amazing team. I'm almost certain we'd have had a c-section (or at least forceps delivery) if we were in a hospital setting. The midwives continued to monitor me and baby the whole time and make sure that we were ok and that we were safe to continue a home birth. Their level of skill in their field is impressive. After the birth, despite the fact that she must have been exhausted too, Alanna was smiling and cheerful and just generally warm and friendly and encouraging. I will be forever grateful for her care and can't wait to work with her again if we have another baby in the future. Additionally, Emily in the office was on point. She always responded very quickly with the right answer to any questions we had. Her emails were worded perfectly and she made the entire process smooth for us.

This was my first home birth and Story and her team were amazing. She made me feel confident and…read morehelped me through my fears. She was incredibly supportive during my birth and provided exceptional care postpartum for both my baby and I. I recommend her to everyone looking to expand their family.

I got my VBAC! I…read morecannot say enough good things about all of the doctors and staff at this office! I really would have been happy with whatever doctor I had when I delivered at the hospital, but I was over the moon happy that it ended up being Dr. Choudhry. He was caring, gentle, and patient with me during my labor. I feel like if it were another practice I may have ended up with a repeat C-section. I am so happy I chose them.

I've had months of dismissal of concerns and unprofessional responses from this practice. For…read moreinstance "you're young, if you were 45 and crying about fertility that would be a different story". The doctor admitted to me they forget to sign order forms or date it when it's required. Because they are closed for 1.5 hours Monday through Thursday (they don't work Fridays) it is hard to get in contact about information not only for the patient but other offices. They place blame on others or even myself rather than be accountable for their lack of communication. My husband sent a sperm analysis and called to confirm and it took them 2 months later after I called with concerns for them to address it. I had to be the one saying we need to monitor my follicles to see if my body is reacting to the letrozole. When asked if there is any vitamins or supplements to support my health for reproduction, their response nope just pre-natal. The only positive about this office is Kessie and the nurses who draw blood. I would not recommend this practice unless you have the flexibility in your job to change your schedule around to be seen or even heard.

I had a great experience with this agency. I used them for night nurse help when I had my second…read morebaby. Even though the baby arrived one month early, Gerri, the owner, was able to line up coverage for me. I used help most nights until my baby was four months. They got my little boy on a schedule and I was thrilled with just about every nurse they sent (only one was not a fit). They have some excellent people and Gerri is a pleasure to deal with. I will definitely use them if we go for #3!

This is my first time having a baby as well as having a doula. Elizabeth was great from the very…read morefirst time we spoke on the phone; she seemed very professional, authentic, and confident. When we met up with her, she definitely proved me right! She was all that and more. My experience with her during the 36hr labor was incredible. Even though it was a pretty intense experience without medication at first; she was there every second of the way and I knew she had my back no matter what. I will forever love this woman! Just when I felt like I wanted to give up; she was right there next to me holding my hand, giving me whatever I needed, cheering me on, putting wet towels on my forehead, reminding me & helping me to breath, keeping me focused, supporting me emotionally, mentally and physically in every way shape and form. And ultimately, as the outstanding coach that she is, we brought into this world the most precious gift my partner and I could ever have, our baby girl Audriana Rose. Thank you Elizabeth for your love, commitment, amazing support, and having my back all the way to the end.

If there is one thing I can say, hire Elizabeth. Honestly. Even if it isn't your first child, hire…read moreher. She's truly a blessing and I like to think, she became a friend. Honestly, I cannot describe how incredible and amazing Elizabeth is. My husband and I, being type A people, we needed support! Elizabeth was that support and more. She talked to me on the phone for a few hours a couple times, explained my really silly questions to me, and even made a couple made several hour house visits before the baby came. Once it was time for baby, Elizabeth was our superstar!! At first, my labor presented as awkward and advanced for the timing but, through the entire 26 hour labor process she was a gem! She kept me calm, kept my husband calm, helped me/us feel like I/we could do this. If it hadn't been for Elizabeth, her knowledge and skills, plus her ability to work with my midwife,I could have had an undesirable birthing/delivery experience. She visited us at the hospital afterwards and held our perfect little angel and even made a home visit the week after. Oh, we also did her birthing class which, helped us learn some things that we didn't know!