I'm extremely disappointed with the service provided by Natasha, the medical office manager during my daughter's recent visit. Not only was her medical visit coded incorrectly, resulting in billing confusion and unnecessary stress but additionally, when I called to clarify the issue, the manager also began to incorrectly speak on my daughter's condition on something my daughter does not even have to begin with. She was dismissive and very unprofessional. She hung up the phone on me while I was still speaking which is a completely unacceptable behavior in any professional setting, especially in healthcare. Patients and their families deserve respectful, accurate, and competent service. This experience was the exact opposite. I hope the practice takes this feedback seriously and provides proper training on both billing accuracy and basic customer service. We deserve better. read more

Saw Dr. St. Thomas and she was wonderful. Answered all my questions, took time to go over everything with me. I would refer her. Also, the office staff were so pleasant. read more

DO NOT GO TO THE CHANTILLY CWC office. They make unnecessary charges. It's complete BS. And Angie is terrible. She'll just tell you to call this or that number because she has no information to provide you with. I have gone to CWC in Sterling for 5 years. I decided to come to this location because it's closer to work. When I walked in, the two ladies at the front acted as if they didn't want to be bothered. I met with Samantha and told her it was annual wellness which is covered under insurance. A couple weeks later, I received $200 bill. I sent a message to the portal 4 times. 4 times. I spoke with the bot online and they were clueless. I finally called the office, and first, the receptionist kept putting me on hold. Then "Angie" gets me on the phone. She keeps redirecting to another number. I finally found out that Samantha Wilson asked me how I was feeling, asking things were normal. When I responded, she conducted a test. She never once told me this was additional. Now they are charging $200. THE CHANTILLY OFFICE IS COMPLETELY BOGUS and an absolute fraud. DO NOT GO THERE!!! I am going to drive the 45 minutes to the Sterling office with the doctors that are legit and don't make up reports to get your money. Never ever ever again will I report to this office. Chantilly office - stay away from them! This is what I get for trying a new location. And when I asked them if they work together, they said "Sterling is their own office." Shocker. Why because they dont rob their patients???? read more

I wanted to give this practice a second chance. Even after several atrocities, including giving me SIX TIMES the amount of the steroid shot I had a 35 weeks PREGNANT. They called me 2 days after the fact at 5 pm and told me to rush to the emergency room. I was there for 5 hours and had to find emergency care for my 5 year old. Thank God the baby was ok, although will we ever really know?? After the bill came that they swore they would pay they danced around and NO ONE in the billing office wanted to take responsibility. Dr. Foster was the only honest one we dealt with. I returned for her. Unfortunately United Healthcare is not working with them. When I called to ask for some type of guidance on what to do or who to see (I also had a diagnostic mammogram last year), the receptionist might as well have hung up on me. Call United Healthcare it's their fault and I guess my problem now? THANKS read more

After moving to the area and found out I was pregnant I immediately called this practice for an appointment to confirm. Although it took me a month to get a first visit (which felt like an eternity!) I felt so at ease with the NP and doctors I saw throughout my pregnancy. So kind and professional! Dr. Heiden ended up delivering my baby and we also spent a lot of time with Dr. Cothran and NP Michelle Funk. Cannot recommend them enough as a first time mom going through so many new things. Will definitely continue to return for yearly check ups and BC. Clean, welcoming facilities. Though I do agree with other reviews sometimes when I called the office the receptionist seemed annoyed with me. Maybe that was my hormones' memory. read more

I wish I could rate the doctors and the customer service separately. If customer service is important to you, go else where. Each person I have encountered on the phone or in person checking in as been extremely rude. I have just been ran around and honestly when you re trying to conceive that's the LAST thing you want. I don't get how they can't find nicer people to work for them. This is a hard time already to had poor customer service in the mix. If I wasn't waiting on labs I would find another office honestly. The doctors I have seen have been kind and caring; just unfortunate that the people that work for them aren't. I work in a high pressure customer service atmosphere, so I understand the busy-ness of the days but to be rude when that is your job is absolutely uncalled for. read more

I've been going to this OBGYN practice for a few years now. They were never really good. Receptionists are always seem to be in a mood. Only chose this place because Dr. Cothran had good reviews. She is nice and sure is a good doctor but we never really made a personal connection. I mean how can you make a personal connection with someone if you only see them for 10minutes or less. I think this practice is purely motivated by money ($$$) that they can suck out of you or your insurance. This place has no time management. I scheduled an appointment at 9AM, they require you to show up 15minutes before your appointment, so i came around 8:45AM. While I was sitting there and waiting around 9:00am, another patient came for the same doctor for a 9:15am appointment. So they allocate 15minutes per patient with the OB. No wonder why they don't make personal connections. Around 9:10am they brought me to my exam room, took my blood pressure and told me to wait for my doctor. So I am waiting & waiting & waiting.... my appointment was 9AM and at 10AM finally the doctor came in. She didn't apologize for being late at all. My exam took exactly 6minutes. So I waited 1hour 15minutes to see my OB for less than 10mins. Mind you that they put you in a cold room (maybe 67-69F) & ask you to take your clothes off & get prepared to be examined. So yes I sat there for over an hour waiting for my doctor & saw her for 6minutes. I just wanted to quickly get done with the exam and get out of there. I don't think I will be coming back here. I will find myself a new OBGYN where I don't have to wait 60minutes. I don't mind waiting but there is a limit. We all have lives and busy schedules. If I make an appointment then I expect to be seen at that time. I don't mind waiting 20-30 minutes but 60 minutes is a bit too much. This practice needs to respect its patients' time & schedules. read more

After putting off a needed appointment for a year due to a bad first experience with a different location I finally bit the bullet and went to this location, Immediate first impression when walking in was that all the women were laughing and listening to music and just a great atmosphere you could tell they enjoy working there, this extremely helped my nerves and when I went back (Didn't have to wait long like at most other doctors) I met with Dr. Heiden for the first time, I explained to her my situation and why I was sent there by my PCP and also explained how I was a little nervous due to a previous bad experience, not only did she reassure me and explain everything in detail, she also didn't just start based off my physicians order for an invasive procedure, she started me off with a something less invasive to insure a diagnosis before just jumping in and cutting out parts of my body. I extremely appreciated her bedside manor and she made me extremely comfortable explaining my current situations. I can not recommend Dr.Heiden more, she is the type of doctor we all need in our lives! read more

Everyone from the receptionists to the nurses to the doctors, everyone is very friendly. All of the doctors seem knowledgeable and have wonderful bedside manner. My wife has always enjoyed this practice and every visit that I went with her has been a positive experience. My wife would recommend this practice to any woman. read more

This is our first experience with an OB medical facility and I have to say, worst experience ever. I've had better customer service from Wal-Mart. Seriously, getting medical records to be transferred to another facility is nearly impossible. 2018 and you still can't simply fax!? Also, there's a $30 fee? Got to be kidding me. The receptionists need to replaced with folks who actually care! They have completely ruined our experience and have made the whole process harder than it should be. The nurses themselves are fantastic, but honestly, I highly DO NOT recommend this place in the long run considering you have to confront the receptionist at every visit. Please read the other negative reviews and you will understand where I'm coming from. *** UPDATE as of 2/14/2018 ** Just went to a new OB and found out that Capital Women's Care NEVER mentioned important blood work information that is completely hostile to my fiance's health and unborn child, seriously this place is just an absolute nightmare! How do you NOT inform your clients about ALL important information? read more

Have really enjoyed my time going to this office. The front staff there are easy to work with and quick to get me scheduled for my next appointments. All the physicians are easy to speak with and wanting to help with your health updates/issues. Dr. Foster is my primary and love the relationships she builds with her patients. She delivered our son and every visit since wants to know how he is doing. I will continue to visit them as long as we are in the area. read more

Agree with the other reviews on here about the front office staff being rude. They've never really been that pleasant to talk to over the phone. Recently, one of them even gave me incorrect information and acted as if I was mistaken. If you don't have a good customer service/patient first acumen - the medical field is not for you. read more

I had an amazing experience here! During the COVID pandemic, they were very careful with safety measures, but also did not have long wait times. I submitted my insurance information prior to the visit, and did not have to readdress that during my visit, which made check-in and check-out very quick. The staff were very friendly, informative, and professional. I saw Dr. Jeffries for my well woman appointment, and she made me feel very comfortable while also being attentive and informative. I would highly recommend coming here! read more

It is an excellent group of professionals. Kind attention and timely intervention. I recommend it with the greatest pleasure, since thanks to his follow-up and timely intervention, my baby, who was premature due to a complication that arose suddenly, is now safe and sound. Just gratitude to this team, especially Dr. Heiden who attended my c-section. Thank you so much!! read more

I saw Dr. Grimm for an 8.5 weeks ultrasound with my husband. This was my first pregnancy so I did not know what to expect. He began the ultrasound and asked me what my ultrasound at 5 weeks looked like, I told him and then he went on to play the heartbeat.There was no sound, which he would have known from the picture alone. Rather than tell me straight forward, he beat around the bush until I asked him if I had lost the pregnancy. While I was still in shock and tears he went on to tell me that I would have to take a medication to complete my miscarriage. The only instructions I was given was to take it at night and take an Advil. He explained that I would have to come back in for a blood test to confirm my miscarriage was complete, but that it was the holidays so it was inconvenient... the loss of my pregnancy was inconvenient to him and his holiday plans. Anyways, I took the advil, took the pill and waited. When my miscarriage began, I experienced the worst pain of my life for several long hours. I wanted to go to the hospital when I could no longer take it (I was on my knees, literally yelling in pain the last hour or so) but was having contractions so intense and close together that I could not stand, let alone get in a car. I know now, it's the norm to receive a narcotic pain killer when prescribed misoprostol. It is notoriously a very painful experience. The next few weeks I went in 3 times to get my blood drawn, I was depressed and teary eyed every time I had to go in. Only one of the two nurses I saw asked me how I was doing emotionally. I will never go back to Dr. Grimm and have warned all of my friends about Capitol Women's Care. This already horrifying experience was made traumatizing by this doctor having no compassion for his patient and not having the foresight to prescribe a proper pain medicine. read more

the medical staff is very good, super knowledgable and always address my issues competently and expediently. their web portal is really terrible unfortunately. it's a bummer you can't easily access your test results in the modern technology age. read more

I've been a patient of Capital Women's Care since they came to Manassas several years ago. Every year the professionalism and care that I receive declines. The front desk/office staff is understaffed and not always professional. There is a lot of physical turnover from year to year. Today I realized that I do not TRUST the staff to handle my medical care, and trust is #1 priority. Go elsewhere for your (and your baby's) precious medical care. read more

I've been a patient here for many years and I couldn't be happier! The building in which this business is located is new, modern and always clean. The waiting room for CWC is small but organized and quiet. The front desk ladies are efficient and quick. I've never waited long for my appointment, which I something I very much appreciate. From day one Dr. Jenna Grimm put me at ease (which is not an easy feat) and took the time to get to know me. We have plesant conversations about both personal interests and all the important gyno stuff. She gives me great, knowledgable advice when needed. Dr. Grimm also provides services at the CWC Fairfax location. If you're in need of an OB/GYN, you're in GREAT hands with Jenna! read more

Everyone is super nice and friendly here! The ladies at the front desk are amazing. The doctors have all seemed to be very nice, comforting, and more than willing to listen and answer your questions. I didn't give 5 stars because if you have an ultrasound here, just don't have high expectations. It's very low quality and the tech doesn't care to give you great pictures. I'm still highly disappointed that my only time to capture my baby in the womb is an unrecognizable blur. I've had better results at 8 weeks elsewhere. Not sure if it's the technology or the tech but the tech didn't seem to try or express compassion at all. read more

I have been with this practice for 13 years and have been nothing but satisfied. Dr. Jefferies and Dr. Grimm are amazing and I had a great experience with them from conception through the birth of my first baby. They are very knowledgeable and always ask what questions you have. They give the patient options if needed, and don't force opinions on you. I would highly recommend them if looking for a new OBGYN. read more

Had an absolutely wonderful experience with my pregnancy at Capital Women's Care - Chantilly. I saw each doctor in the practice and they were all friendly, knowledgeable and comforting through the entire process. While this was my third baby, this was the first delivery experience with CWC and it was the smoothest delivery of all. I also use the practice for regular annual checkups and between those and the pregnancy visits, I never had to wait to be seen by the doctor (always taken back and seen quickly) and the staff always have time for all of my questions. Highly recommend!! read more

I've been going to this practice for 6 years, and have watched the quality of their service steadily decline, to the point where I am now switching OB's...at 7 months pregnant. I go to their Chantilly office, and their front desk is so horribly disorganized. I've dealt with appointment scheduling issues, paperwork issues, inflexibility, and perhaps most disturbing, terrible customer service and unfriendly staff. What kept me going back was Dr. Grimm's expertise (Jenna's father in law), but it's not enough any more. There is very poor communication about what happens from one appointment to another. I have gotten conflicting medical information from two of the providers here and inconsistent interpretation of test results. And in this age, when you can research information so easily, it's easy to tell when medical advice isn't sound. This was confirmed when I got a second opinion. They are just disorganized overall, and that's just the way they operate. Not what I want at all in a medical professional. read more

Please don't try and order medical records from this practice. I recently relocated and my new doctor wanted some prior history. I was contacted by the rude receptionist, which seems to be a theme at this practice, and was told that the information my new doctor wanted was so long ago it's not relevant. Again this was the receptionist, not nurse informing me of this. After I agreed to send the medical history from my last visit, which was in 2014- I stopped going here it was that horrible, I was informed of the $15 processing fee BEFORE the actual cost of 50¢ per page. Thankful the receptionist was nice enough to only charge me $15..... Let's just say I won't be recommending or ever contacting them again. read more

I've been going to Capital Women's Care for 2-3 years now. They have offices in Chantilly and Oakton. I started going to the practice because it was recommended by a friend and I loved my doctor, Dr. Jeffries. It wasn't difficult getting appointments and my first year there it was a breeze. They delivered my first child in 2012 and I haven't gone back until recently when we were trying to get pregnant with our second child. This time my experience has been horrible. I've had two miscarriages, first one was at 6 weeks and I had no complications, second one was at 11 weeks at our US visit. Jenna Grimm NP gave us the news and I guess she was ok... I felt she could have been more sympathetic and gave my husband and I a few minuets before she gave us our options. I felt like all my appointments are rushed and none of the doctors remember me and what I was there for. I understand why they insist their patients to meet all the practitioners but there is no follow up care. The "nurses" there are sub-par. They have lost my blood before, the "nurse" called and said they didn't draw enough blood and I had to return to get my blood drawn again, they always stick me multiple times for blood, also one time a "nurse" stuck me twice with the SAME NEEDLE! I never see them wash their hands and I've had to ask them to multiple times before drawing my blood. This was all from October 2013 with my first miscarriage. I am a nurse and I normally do not share that information when I go to the doctors office, So I make sure I hydrate before any doctors appointment and I know where my viens are. I inform the "nurse" to go in my hand because thats usually my best vein and her response is "I don't want to do that to you" I know it is painful but I can handle it and I would rather have 1 needle stick vs multiple painful sticks! But the main reason I gave the practice such a low rating is because ALL the receptionists are RUDE and INPATIENT! Especially the Chantilly office. I've recently had blood drawn to check my thyroid function, it has been two weeks and apparently "it is not back yet." I've been calling the Chantilly office and the receptionist keeps saying it can take up to two weeks to get that back. So I asked, since they are not back yet can you just tell me what exactly they are testing for, the receptionist responded by saying " you don't even know what they tested you for?" I told her I was under the impression that they are doing a simple thyroid function panel and that does not take two week, matter of fact I've never seen any blood test take 2 weeks before. (I've worked at a medical office and helped in the lab with blood work) She than said " well I can't help you, all I know is she tested you for a thyroid panel, you have to call back next week for the final results and speak to the "nurse." While I was trying to explain what I knew and what I why I was calling she kept interrupting me and wasn't attempting to help me at all. I asked to speak with the nurse and she got irritated with me and said "well she's very busy and needs to draw blood on three people." I don't understand how a practice runs without an advice nurse or a nurse to call with results. It's nearly impossible to get a doctor to call back and the only way to get any advice is to schedule an appointment. I guess I should have found a new OB at the first sign of trouble but because of the unexpected miscarriages and my husband insisting I stick with them because they have my history on file. This will be my last encounter with them and hopefully I won't hit any speed bumps trying to get my medical records. read more

I'm giving this review two stars only because Dr. Thomas Schmitt is a great doctor. But the receptionist here is absolutely horrible. Every time I call, she always abruptly hangs up on me before I finish speaking. Receptionists are the gatekeeper to your business - if there's horrible customer service, your customers are less likely to return. It's a shame, but I will most likely find someone else with friendlier staff. read more

I have been a patient at Capital Women's Care for more than 30 years. Needless to say, I am very happy with the care I receive here! Dr.Grimm is my doctor but I have also been seen by others in the practice...but I think Dr. Grimm is the best. He is patient and listen's well to every concern. He gives you options in treatment and allows you make decisions with kind and caring advice. He always takes the time to ask about my family and to catch up with what's going on. In fact, his excellent bedside manner caused me to convince my youngest daughter to go to him because as a young girl she was anxious about visiting a gynecologist. She was relieved to find that she felt comfortable the entire time and very well cared for by the staff. As for other concerns, I haven't really had any problems getting results from tests. They are usually available to view online in a reasonable period of time. Also I should say I had my youngest child delivered while at this practice and also surgery for an ectopic pregnancy as well as other minor surgery. I never had any problems. I would highly recommend Dr. Grimm and also Ms. Jenna Grimm, CRNP. read more

I have only been to this office once, however the service I received was below average at best. First of all, their receptionist was very cold and indifferent. I did not feel welcomed or taken care of upon arrival to this practice. Then, when I went back to see Jenna (my GYN), she told me I was her last patient of the day, and after she saw me she was able to go home. I thought this was a rather odd thing to say to a patient. I did not feel like I was a priority to her at all. She asked me the standard questions, and I mentioned to her that I would like to switch birth controls, and that I required another medication. She, as well as her nurse, assured me that the other medication I required would be prescribed and sent to my pharmacy. I still have not gotten it to this day, and I went in to see her at least two months ago. As for the new birth control, she gave me two months worth of samples, however when I called the practice to actually receive a prescription for this specific birth control I was told that they could not prescribe it because she had made no record of giving me the sample in the first place. Overall, I felt the staff was very disorganized and paid minimal attention to me upon my first and only visit there, and I would recommend finding a different practice. read more