I had Erin W for 2 years and then she left due to better opportunities, which I didn't want to accept but did. I believe the company could have offered more money to get her too stay. the only bad thing would be I don't get the opportunity to work through it with her. she did recommend another therapist and I have seen her twice but it's too soon to tell how I feel about her. it's going to take time to be comfortable with a new person. Erin was the best for me and know my new one has big shoes to fill. I see Jenevier as well and shes also amazing. She talks to you without judgement. read more

Getting a hold of the office is a nightmare. They do not pick up, and you have to leave a voice mail. I think I engaged in a dozen or so rounds of voice mail before I finally got someone and scheduled an appointment. I went in person to fill out the paperwork, which was quite a bit. Their machine was down so I couldn't give them payment for the upcoming visit. They called me to collect payment, and I gave it to them. The day before they called saying they couldn't see me unless I paid, and I told them I already paid. No intra-office communication. I saw Dr. Burns on Telehealth. She was 10 minutes late and dismissive when I mentioned that. She had zero personality. All she did was keep her face into her file to ask me ALL THE QUESTIONS I HAD ALREADY FILLED OUT. Then she administered a yes or no questionnaire with dubious reliability in my view. When my answer was neither yes or no, she got frustrated with me and kept saying "just answer the question yes or no." Then instead of having a shred of interest in me as a person, rather than me as a form to fill out, she wanted to book a month's worth of appointments. I said, "we haven't even built rapport yet, how can I book an appointment?" Then she told me this was part of the intake process, and I mentioned that most of the information she asked was on the papers I spent a long time in her office filling out, and I was being billed for that!!! Needless to say I did not want to see her again to be sure. No warmth, no interest in me as a person, she treated me as a task to complete. No thank you. And even worse, her video was poor quality and she was not in focus. I have a top of the line computer so it was for sure not me. Sorry but there's no way I can recommend her. read more

I saw Premier for well over a year and after switching to a better mental health company I now am able to see just how much these guys sucked!!! I switched two therapists there who both seemed extremely under qualified, they never seemed to care about me or my problems, the only advice they would ever give was to just keep journaling. The NP that prescribes meds will prescribe without even getting to know what your struggles are, resulting in some quite frankly dangerous outcomes. This place overall did more harm than good for my mental health. I strongly would recommend looking at other places out there for mental health help, especially since there are places that are way cheaper and way more helpful than Premier. read more

I tried to call multiple times and left messages. Horrible place for people who want mental wellness.

If you're looking for a way to cope and overcome alcohol/substance abuse Premier Behavioral Health Services can certainly help you do that. They have a highly qualified team of professionals that offer coping strategies to help guide you down a path to a new life. I had some apprehension at first but after 2 months participating in their IOP program I feel like I have the skills to maintain a sober lifestyle. Thank you Premier. read more

PBHS, I believe, helped save my teen daughter's life. When she entered this intensive outpatient program, she was suicidal. They taught her coping and life skills that completely changed her life. They have family sessions every other saturday during the program and those sessions taught me and her father skills that have changed us for the better. I will forever be grateful for this program. Yes, the patient has to be ready and willing to do the work but it is a life changer for those committed to getting better. Thank you Premier Behavioral Health!! read more

I've been trying to schedule a referred evaluation now since December. It's the middle of March now. The scheduler never answers the phone. She's never in the office when you call back. This is an absolute nightmare. I've never had so many issues just trying to schedule a referral. I've been playing phone tag now for weeks. I was supposed to receive a call back to schedule this for February. And like I said, it's now mid march and I had to call HER to remind them I am still waiting on a call back. Her name is Haley. This is obsurd. Seriously. Hire someone who actually does their job and gets people on the schedule. I cannot wait to be done with this evaluation so I never have to come here again.UPDATE. I had to email to get a response. Now I'm being told there is specific times I can call or get a call back. Also being told that they're now scheduling for JUNE. I was initially told they would get me in on February or March. Haha this place is such a joke. If you have another option for whatever you need done, please choose another facility. They're extremely unprofessional, they don't care, they don't have any urgency to get you on the schedule. This place is an absolute nightmare to deal with. Just awful. Update. It's been a month since that's email. It's now almost May. I've still not heard a word from this place. If you have a referral, ASK YOUR DOCTOR FOR A DIFFERENT PLACE!! If you have to drive somewhere else, DO IT! This nightmare establishment is not worth your time or your headache. The level of unprofessionalism and rudeness is astonishing for a medical facility. Aimee was the woman who emailed me and said I would hear back ASAP. Haha. She spoke down to me in email, made false promises, and got nothing accomplished. This place is absolute TRASH. read more

Unethical.Just want your money & treat you like yr not even a human being . "Forget to call back their patients back. Most of the staff including the doctors just ignores patients or they act like they really don't care . My Doctor also "forgot" to fill some of my scripts on time or forget to send them over at all, also wrote incorrect information on a script one time as well, which then I had to drive all the way back there to get corrected just so I could get my medicine . As well as my doctor pretty much ignored me too . Only in it for money . My doctor also could have killed me due to a medication he prescribed me while knowing I was one something u shouldn't combine the other with . Just stay far away from here !!trust me . And my doctor was like the head of the practice...that kinda says it all there ..... read more

If I could give them a negative star I would. These people are so money hungry. They pretend to care about your treatment but the minute you lose your insurance they cut you off immediately. Watch your claims as they bill for disorders you don't even have. read more

I cannot get anyone to answer the phone and am having great difficulty with your online form. I have answered the redundant questions and cannot submit the form! Please phone me at 4405713011! I do not have a computer, rather a tablet. I need this appointment! read more

I was running out of medication. Could not afford an appointment with my counselor. The receptionist would not even let me make an appointment with my nurse practitioner to get a refill until I made an appointment with the counselor. They don't care about your mental health - all they care about is money. read more

The draining process starts off with a 10 min wait time on hold where they just ask you to call back. When you finally get an appt it takes 2-3 weeks to get an initial meeting with anyone. Then they hit you with the huge fees. Then recommend that you see three other drs in the same building and charge you for each one $110 and up. Mental health comes 2nd to this place right after money read more