The physicians, if you can get in to see one, are terrific. However, the University Hospital system…read morehas turned out to be bureaucracy at its worst. First, their front desk staff are rude and overzealous. If you are ill, you can be expected to wait 2 months for the next available appointment or go to an urgent care, when your physician might have squeezed you in. The scheduling only seems to allow for well-patient visits. This may be because UH requires that each visit last only for 15 minutes, putting pressure on physicians to be caring, accurate, and able to diagnose and treat every single thing in 15 minutes. This is not the fault of the practitioners, but rather the system. And is reflected in UH's low abysmal ratings. But really, the front desk staff is reliably awful at this location.

They are always quick to respond and very sweet! I have a lot of health conditions and they help me…read morewonderfully!

The location and staff are very good. Because this is an independent practice there is no Mychart…read moreas with Cleveland Clinic and UH Hospitals. Accessing the healow is difficult but I managed to read dates of my appointments and billing. No explanation of recent ecg test results were given or why the test was given. The office told me they would send a copy to my cardiologist but this was not done. After a follow up phone call to ask please send again this was not done. There is no link to send a message online to the office so I need to leave a phone message. I am concerned because this office has a low rating.

Dr. Kristen Smith is the best Doctor I have ever delt with concerning my Tourette's. I have seen…read moremany doctors in my 63 years and almost every doctor I saw either had no clue about tic disorders or did not want to be bothered with me. This fine woman has been a life save for me. She is very easy to speak with, listens to what I say and understands what I'm saying. She has great beside manners, offers great advice and is a joy to work with. I HIGHLY RECOMMEND this fine Doctor for any of your tic disorders and many other issues concerning Neurology. Dr. Smith and her staff are very professional and also treat you like family. I have been a patient at Associates in Neurology for a few years now and I would not consider going anywhere else. I used to see Dr. Joshua Sunshine at this same location for a few years, and he too was a good man and a fine doctor before he retired. Now that I was turned over to Dr. Kristen Smith, my world has changed for the better in so many ways. Thank you Dr. Smith for your great care and actually truly caring about your patients!

Kathy Vavro is amazing. I have searched for a good counselor for years and she is really the best I…read morehave ever been to. She works with the Humanistic Counseling Group. We see her for couples counseling and she is wonderful! Whether for personal counseling or couples therapy, I can not recommend her enough! Thank you Kathy!

I highly recommend Jen at North Star Counseling. Every time​ I talk to her I find myself feeling…read morerefreshed and renewed.

Most of their Google reviews are written by staff, clients that they ask and others who will cover…read morefor them to boost their public image and get more people to choose their agency which is about numbers and their bottom line $$$. Experienced medical gaslighting and more. Left feeling worse off. It's more like mental hell treatment instead of mental health. Like a fly on the wall, I witnessed others being mistreated. Top down mess if you get an insiders view. Organizations who treat everyone with the utmost human dignity, kindness and respect have no need to cover up. Wonder what happened to some of the very good employees. Indeed & Glassdoor reviews from former employees are tale telling. People deserve better. We are one "web", what you do to one strand affects the whole, including yourself. Perhaps it will benefit many if they experience the effects of their own medicine. Thankful for my little inner circle of people who showed me my value, worth and power so that I could walk away. FYI- do a search on how to spot fake reviews so you don't fall for the trap. ~Truth Teller

I don't write reviews often and I don't give out high marks just because I like someone. I've been…read moreusing the various services of Renaissance Behavioral Health for close to a year and I would recommend them and their services to anyone who is in need of personally tailored mental health solutions. After many life long failed attempts at seeking caring and competent treatment I have finally found providers who have helped in so many ways. In less than a year I've accomplished several goals that I hadn't been able to complete for years. I've had the good fortune to take advantage of their psychiatry, counseling, and social service offerings. All of which are delivered by professionals who are knowledgeable and provide valuable resources with care, kindness, and a strong sense of love of community. They truly want to help and they do. From Mimi's welcoming smile and offer of a great cup of coffee, to Erica's wealth of medical knowledge, to Kim's patience and keen understanding of people, this organization is structured to be a blessing to our communty and they deliver.

Debby and her staff are wonderful! Debby has helped me process and release trauma, depression,…read morefears, and other challenges. I have nothing negative to say about her services. I appreciate her being there and helping me. JS

I tried this clinic a few times and sadly mostly negative experiences. The front desk is at least…read morefriendly and the app is easy to use. I was first with Audrey, she repeatedly restated my situation incorrectly so not listening. For example I said I didn't have any friends I felt I could discuss my situation with so she repeated back that I had a good support system. She canceled our next appointment day of so I left a vm to reschedule. Office took weeks to call back. 2nd try was a CNP as Audrey left, when CNP are not trained as therapists. She warned me a drug rep may enter, so not HIPAA compliant. I just wanted someone to listen, but she talked the entire time making false assumptions and suggestions I had already tried. 3rd appt I had a work emergency come up so I was forced to late cancel. I was charged a late notice fee of $75 when the office had done the same to me already, was I supposed to charge a late notice fee? Life happens to everyone. The office is also pretty hard to reach. Sadly I do not recommend this office.

Dr Kontos is a very intelligent physician that knows pharmacology extremely well…read more When I worked at a psychiatric hospital through colleve and Dr Kontos was one of the hospital Docs. All the nurses and other Docs had a lot of respect for Dr Kontos. So when I needed someone to help me I reached out to Dr Kontos and we've been working together for years now. Brilliant and caring Doctor! Kevin Grady

I have been a member here since 2008. I have had physical therapy at least times for my neck,…read moreback, and general strengthening. The therapists are excellent. I have had both aquatic and regular (land) therapy. I use the pool for exercise. The warm water pool has benefits that regular swimming pools do not have. The pool equipment is provided and enhances the water exercises. I have also worked with a therapist in the exercises room in a program designed for me. LAC is my go-to fitness place. Don't know what I would do without it.

I have been a member here since it opened over 15 years ago. During that time, I have had numerous…read moresessions with the therapists and also work out regularly on my own. Every therapist that I have worked with has been competent and caring and I can recommend them highly. The pool is the real gem in the facility. It is kept at a comfortable temperature and has various depths to accommodate all manner of exercise and therapy. The management of the facility has done an excellent job of accommodating individual and supervised therapy in these days of social distancing.