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    Premier Appliance Repair

    2.0 (24 reviews)
    Closed 9:00 am - 4:00 pm

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    Maryland Appliance Service - 10% off appliance repairs

    Maryland Appliance Service

    (9 reviews)

    This company operates under different names and phone numbers. See the reviews for Maryland…read moreAppliance Repair for more of their story. This is the experience I had. My refrigerator broke the day before Easter. No lights, not running. In a panic, we started looking on line for a repair service. Contacted a few, most would come out on Monday. Finally found DnD appliance repair and got them on the phone. Someone could be there between 1 and 4pm. 4pm rolls around and the phone rings, " We are running behind, can we come out between 5 and 8?" Tech shows up around 8. Pulls out the fridge and tells me that the circuit board is shot. I had heard about this same problem from a relative that owns the same model refrigerator, so it seemed likely. Note - there is a fuse on the board that failed, this fuse is soldered into the board so you can't remove it. Thanks LG! you have to replace the whole board. He tells me to give him a $400.00 "deposit" which coincidentally, matches the total cost of the repair. I know, how dumb could I be. So I write the check. He hands me a sheet and asks me to fill in my address and phone number. I notice at the top, it has "Appliance Repair Co." written on it. At the time, it didn't register that something may be wrong. . Before he leaves, he jumps the fuse and gets the fridge running. I ask him how long I can stay like that and he tells me that it will be ok for two weeks. He the calls his office, and finds out that they can get the part and be back by the following Thursday to install it. would between 5 and 8 be ok? Sure. After he leaves, I look up their number on Google only to find that they have an "F" rating with the Better Business Bureau. 71 people, now 72, have had their money taken and no repair or a poor repair was done. Thursday comes and he doesn't show up. I call their number and get Lynn, the owners wife, and she tells me the part hasn't come in. Can they come back on the following Tuesday? Sure . I call them Tuesday morning and Lynn assures me the part is one the truck and they will be there to install it between 5 an 7. I get a call at 7 telling me they are running late and they will be there between 8 and 10. Again a no show. I call them and they ask if they can come out on the10th (Wednesday) between 5 and 7. Another last minute call to say they will be there between 8 and 10. Surprise!, they didn't come out. Now I am pissed, so I call and get their answering machine. I leave a nasty message telling them I am filing a complaint with the States Attorney's office and the better business bureau. I get a call back at 7am the next morning. Lynn is apologizing and tells me they will be there that evening, the 11th, between 5 and 7. They are also giving me $50 back on the cost of the repair bill. 7 o'clock comes and goes and , you guessed it, they do not show up. I call them and get Lynn again, this time I am showing more of my anger and ask her what kind of charade she is trying to pull. She seems surprised that someone would question their integrity and assures me that he will be there in 20 to 30 minutes. Now, there are three people in the house and we have a dog. I mention this because my phone rang around 10 pm. I recognized the number as Lynn trying to contact me again. I had had enough so I let it go to voice mail. The message told me the tech was at our front door and knocked trying to get someone to answer. Now, as I mentioned, we have a dog, she reacts whenever someone comes up the driveway, let alone knocks on the door. We never heard him. The next morning, I listen to the voicemail. Lynn is telling me the part is on the front step. I go out an look and there it is, wrapped in bubble wrap. Good thing since it rained during the night. There is also a note from the tech telling me that his cell phone is broken and cannot make outgoing calls. I take the part out of the bubble wrap and notice that something doesn't look right. The board looks used. Everything that should be standing up straight is bent over. It looks like someone intentionally abused it. I call Lynn and tell her about this. She claims she knows nothing and will have the tech contact me. How he is going to do that with a broken cell phone is anyone's guess. At this point I am done. Lynn calls on Saturday, the 13th, to find out when they can come out and install the used part they left on my porch step.

    This is the worst repair company EVER!!! Do not use this company!!!!! They no-showed 3 times with…read moreno call to cancel. This place is such a scam. They over charge and didn't even fix the problem. We called for them to come back to re-fix the washer and try never showed up.

    Premier Appliance Repair - homeappliancerepair - Updated May 2026

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