Since hiring this company (Valley Pool Service) in January 2026 to perform my weekly pool service…read moreand maintain my pool, I've made three legitimate compliments. First compliment: The very first time the technician came out in January to perform my weekly pool service, he failed to complete all the services that were in my contract. So, when I was aware of this, I notified the company (owner's wife) and their technician contacted and instructed to come back. He did return and performed the services he failed to do the first time. Second complaint: Was last week (May 26th) when I noticed a heavy build up of sticky blue/black residue on the wheels/tires of my pool sweeper. So, I called the company and was advised to send a video of the wheels/tires, which I did. Plus I sent in a few still photos too. I had cleaned most of the heavy residue prior to calling the company and instructed to send a video to her. However, from the video and photos attached you can still see the sticky residue in between the grooves on the wheels/tires. In addition, I Googled what causes sticky residue on a pool sweeper to see learn what the cause could be. The results I found are shown in the photos provided. I took a sample of my pool water to a reputable pool supply store and had them run a test on the sample of water provided. They were surprised to learn the water wasn't properly balanced; the pool water was either too high (Acid -140) or on the low side (Alkalinity - 57 and so were a few other readings) see photo of test results provided. Two different companies advised me to my pool/spa drained, refilled with fresh water, and then have the correct amount of chemicals put in order to reestablish the correct balance/level of chemicals. Also stared, "If left as is without doing anything would allow the wheels/tires to further deteriorate and cause damage to the surface walls/floor of the entire pool/spa. Again, I was informed by the owner's wife on May 28th that the test results performed by their technician on May 27th is that pH reading of 7.5 was spot on. That is when Muriatic would be used -- to adjust it. I have that the last time we used Muriatic acid was in February. Once pH is set correctly, it basically stays consistent. I had him send me verification of his test yesterday and it was at 7.5 which is what it is supposed to be at. For Pool tires, they are just like car tires and get wear and tear. If you google how often vacuum pool tires need to be replaced, it will say every 1-3 years. If you would like us to replace them, we can. they cost $15/each. However, I don't think they need to be replaced at this point. That is what the company's wife/owner wrote as an explanation. She didn't address any other of the chemical readings that were off. This made me question what was the technician testing and checking during his weekly service. As the problem that I currently have should have been identified much earlier before becoming a huge problem. Third complaint: Was on May 28th, when the technician came out on May 27th, he left my gate open with the lock unlatched. This was the 2nd in less than 5 weeks my gate was left open. I travel a lot and may not be home to ensure my gate is closed correctly, locked, and secured every week. As the homeowner if someone enters my backyard and an accident occurs, I'd be the one liable for it. This was my main concern so I addressed it to the owner's wife as well. Consequently, this is the response I received back from the owner's wife... Apologize for the locked gate. I'll make sure to talk the Phoenix. You seem very unhappy with our pool service. Please find another pool company to service your pool moving forward. Unfortunately, this isn't working out. My response back to her was... No problem in finding another pool company to service my pool. I appreciate you for letting me know addressing my pool service problem(s) on three different occasions was an issue. Per your request, as of today (May 28, 2026) and moving forward your company providing my pool service is no longer required. Respectfully, My Name Note: The gate was left unlocked but she apologized for a locked gate... Smh! As a business owner and on a professional level the company, if they value their clients should be willing to address their concerns and/or complaints without terminating them. Makes one think do they value their companies reputation. I would not recommend this company to any one looking for a company to service their pool. Bottomline is pay attention to your pool. If you find a problem address your concerns. My pool will be drained, refilled, and chemicals replaced . And, my grandchildren will be able to enjoy swimming and playing in it throughout the Summer.

This is an update for Valley Pool under new ownership. I have been with Valley Pool at least 18yrs…read morenow and even though Keith will be missed I am happy with the new owners. I needed to have my whole filter cartridge replaced and am very happy with the work Steven did. I have a problem pool, it's very old and fiberglass and I know it's way overdue for resurfacing which causes the fiberglass to clog the filters. Steven changed my filters to DE filters which this pool needs and what a different it has made. My pool is now sparkling clean with the best water flow I've even seen it have, not bad for an old pool! I am still very happy with Valley Pools and I have complete trust in them that they will still give the best service that I always had with Valley Pool. I only recommend what I think is really good and I recommend Valley Pool if anyone is looking for a good pool service, I don't think you will be disappointed. I would not stay with someone this long if I was not happy with them, the owners are nice and are quick to respond. If Valley Pool can keep my old pool looking good they can handle anything!

We've been having our pool serviced through Bright Clean Pools for almost 3months now and it's been…read moregreat! Our tech comes weekly and is always on time. He's very knowledgeable and has no problem taking the time out to explain things when I have questions/concerns. My only critique would be to include more detail in the service complete email such as how much chlorine was added if any, filters or equipment changed out or replaced, pump flushed out etc. My husband & I are not always on site when our pool is serviced so it's nice to know what exactly took place.

We have been using Bright Clean Pools for 6 weeks . We are very pleased with their service and the…read moreprompt replies to any concerns. The monthly fee is a competitive price as well. We highly recommend this company, as both Trevor and Evan have been exceptionally professional in all their communications and service.

Santana has been really a breath of fresh air for us!…read more After interviewing a few pool service companies we chose Santana & have been very pleased with everything. Our pool had a leak, which he correctly found and repaired. It was a tough one to get, but he fixed it! The pool looks amazing & with his building/contracting experience I feel comfortable he will be able to handle anything else in the future - from redoing concrete or repairing equipment, to upgrading it later on. Don't hesitate, Santana is your guy ! !

If I could give a lower score I would. Pool has been green for over 3 weeks under his care. When I…read morecall to ask when he will be out to rectify the situation it is always later that evening. 3weeks later here I am still waiting for " Latet that evening ". He is full of false promises

I used this service for a couple of years. This year, by the end of May, until the end of July…read more(except for two weeks), my pool was unusable. The maintenance guy would come in my backyard and then just leave without telling me if there were plans to fix the situation. I finally let them know I am moving to another service company. I am then sent a bill for $400! When the new company came to look at the pool, I was informed that there was no chlorine. The new company had it up and running in 5 days! I just can't get over the fact that I had no pool for two months of this summer, but they are charging extra. I'm now getting late fees while trying to figure out the billing. They even had me buy a new sweep, but with no chlorine or anyone servicing, I'm wondering if I needed to spend that $600. Also, I feel like he would still be coming over once a week to service my green pool if I didn't speak up.

Hired them to service my 85 year old mothers pool in Fresno. Did a great job for about 6 weeks…read morebeginning 7/21 then service began to slip. My mother is very patient. Wanted to give them a chance. Pool drainage kept getting postponed "too hot" will do it in October. By Thanksgiving still not done. The comment that finally pushed my mother to cancel them was "don't need to clean it, you're having it drained anyway" but they continued to bill for the full amount. Very pushy and somewhat aggressive administrator during phone calls. Always have a prepared excuse. 3 months later, still blaming the previous service provider. Unless you're ready to stay on top of everything they do, wouldn't recommend them. Not a set and forget operation. Images are in the following order. Before, shortly after they started, then ongoing.

We had the best experience and are extremely happy of the results. After speaking with Curtis about…read moreresurfacing our pool he ended up providing a great price and timeline. All the crew that worked on our pool were very polite, experienced, and hard workers. When we chose our new tile, Curtis went above and beyond as he worked with us on the cost of the tile. Curtis wanted to make sure we were happy with the end result of the pool and budget. Our pool was completed within the timeframe provided. We are extremely happy of the end result and definitely recommend going with Allegiant pool as your choice to resurface and clean your pool. Thank you to the crew for their professionalism and work on our pool.

Talk to this dude (Curtis) about replastering my pool a few months ago. Decided to hold off a bit…read moreto catch up on some bills first. When I did finally contact him again he wanted to schedule right away. I agreed & we scheduled for demo to begin the following week. The issue is he wanted me to pay 1/2 the cost of the job the following morning. He had never mentioned this before & told me this at 8pm the night before. Btw California only requires you put down 10% or $1,000, whichever is less. The next morning I didn't feel ok with paying half the costs for only having the demo started. When I told him this his only response was "we'll figure it out", so I decided against the job being done. Fast forward a week & today the city left me a notice that somebody had reported me for not having a fence around my pool.....hmmm I wonder who that could've been? I've lived here over 20 yrs & never had anyone come over for this before & have no issues with my neighbors on either side? Btw no one has been in my back yard recently except for this guy. Beware of doing business with someone like this who's vindictive for questioning his business practices.

Honest, right on time. Explained everything. Great guy! But most of all honest!!!!…read moreI can't say honest enough

I spoke with gentlemen by the name of Mike probably the owner of the company. He was very…read morepersonable and took the time to answer any of the question I had, also he's a straight shooter who would tell you if it's a waste of money.

With summer being here, I needed a new pool service to keep things in top shape. Steven and his…read moreteam were friendly, professional, and the service was next level. They answered all my questions and have very fair pricing on repairs and upgrades. I will definitely be using them going forward for all my family pool service needs. Highly recommend!

Highly recommend Brian and Revive Pools! Brian is honest, reliable and took great care of all of…read moreour pool needs. Pleasure to work with!

I posted on an app asking for help with my pool. I had only one response, and it was from Brian…read morefrom Revive pools. What an amazing gentleman, very knowledgeable and professional about his business. I am so grateful for all he did for me. He has me as a new customer, and I will utilize his services from now to help manage my pool care needs. I have recommended him already to a few of my friends and will continue to recommend his company. He actually blew me away with his kindness and I am forever grateful. I will back up his company by letting you know, his business is the absolute best when you need pool "help" and services. Thank you, Brian, for helping someone who knows very little about pool maintenance. You are rare, thank you.