I had previously used the facility for my 20 week ultrasound which went wonderfully. The appointment time was convenient, the staff was friendly, the facility was clean. Just a great experience over all.
I went back there for a fetal growth ultrasound at 33 weeks because of the wonderful experience we had the first time. Again the staff was friendly and the facility was clean. My husband and I made it very clear that we did not want to know the sex of the baby. We told the technician several times not to tell us the sex of the baby. She said, "Sure. Sure." About half way through the ultrasound she just blurts out the sex of the baby. It was horrifying! We explicitly told her we didn't want to know. We were just in shock the rest of the test. After the test I confronted her and told her that we told her several times that we didn't want to know the gender. At this point she begins to tell me how we should know for the baby shower and planning and what not. Well, this is our last child and we already have a boy and a girl so this was going to be our surprise delivery. She didn't even comprehend the magnitude of the experience she just stole from us.
The staff at the front desk seemed just as horrified as I explained the situation to them. They asked if there was anything they could do for us, but what could they do? Can they erase the memory? Can they somehow give us back the experience? There is nothing they can do. Their staff should be trained to know to listen to the patient and follow THEIR expressed desires and not their good judgment on what they think I should know. It wasn't her place to tell me after we told her several times we didn't want to know.
OVERALL IT WAS AN AWFUL EXPERIENCE I WISH TO NEVER REPEAT. read more