Poor response time to requests, rude aggressive customer service and poor internal communications.

Review of Preferred Management Preferred Management has consistently demonstrated poor communication, lack of accountability, and an unprofessional approach to building operations. As unit owners, we expect clarity, fairness, and responsible oversight. Instead, we have repeatedly encountered dismissiveness, incomplete follow‑through, and policies applied only when convenient for management. Despite notifying the superintendent about important issues, Preferred Management places full responsibility on owners while ignoring the superintendent's failures. For example, the ceiling repair was delayed for months, forcing us to hire and pay an outside contractor. Management has never acknowledged this negligence or offered reimbursement. Additionally, the superintendent frequently enters the building's units and parking areas without proper boundaries or respect for owners. He uses parking spaces at will, leaves areas unsecured, and fails to monitor tenant move‑outs--yet management still charges owners fines for "unscheduled" moves. This double standard is unacceptable. Preferred Management's responses are often curt and unhelpful, focusing on fees rather than solutions. Their unwillingness to address the superintendent's behavior or their own operational gaps shows a lack of professionalism and respect for residents. Overall, Preferred Management needs significant improvement in communication, accountability, and fairness. Owners deserve a management company that enforces rules consistently, supports residents, and takes responsibility for its own staff. read more

It's impossible to describe how awful this business really is. In 5 years they, Preferred Management and Kimberly in particular, have run our association's finances into near bankruptcy. A huge capital reserve fund has disappeared without any viable improvements whatsoever. During their employment HOA dues have increased by 90%, and a special assessment of over $400,000.00 was issued to deal with long time issues, actively ignored by the management company. It turned out it wasn't necessary. Preferential treatment has been given to former Board Members regarding repairs, landscaping, maintenance, pretty much everything. Kimberly Smith is constantly argumentative, obstructive, uncooperative, and combative. She has threatened other residents in other associations with filing criminal charges against them for their criticism of her company. Of course, she is once again incorrect in that only civil actions in tort are allowed if libel or slander is committed. The absolute defense against slander and tort is the truth. One cannot be threatened with or sentenced to jail over a civil matter. Kimberly is a nasty, nasty blowhard. Most of the Yelp reviews about Preferred Management are extremely negative. The only good one was posted by their long time business partner to whom they refer a lot of business and that business isn't good either Avoid this company and this person if you want to protect the value of your property. This company is no longer managing the HOA, and it's a very good change. read more

I am on an Association Board in Ridgewood NJ. Being on a voluntary HOA board is not all fun and games. Like everything else, it's very complex. The expertise, knowledge and responsiveness of Kimberly Smith and her team at Preferred Management is enormously valuable to me and to our entire community. Now we all know being in a position to manage people living in a HOA is an unenviable task. If you attempt to enforce the rules, you're the bad guy, and if you don't, well, you're still the bad guy. It's a no win situation in a world where residents have become very demanding, selfish, uncivil and non-conforming. Preferred handle this situation as best as humanly possible. Kimberly and team have provided such an extraordinary level of service I would never consider switching to another provider. I also believe their pricing is far too low for this level of quality. At Hopper Ridge in Ridgewood NJ, we are extremely fortunate to partner with Preferred. Jim LeRose - VP Hopper Ridge Board of Trustees read more

Preferred Management Inc - Middle pond with soothing LED aerator, adjacent to pool house at Hopper Ridge - Ridgewood NJ - Property Management Near Me - Westwood, New Jersey

we were assigned a new team, but the ball had already been dropped and the new team was only mediocre at picking up the pieces. Landscaping, maintenance, and accounting issues weren't addressed for an entire year. We had issues with our elevators having current certifications and our Secretary of State status had lapsed but we really had to light a fire under their butts to make any kind of meaningful progress. read more

I am very surprised that Preferred Management has bad reviews and I am 200% sure that Preferred Management company deserves much better stars. I am giving 5 stars to Preferred Management and I claim myself as a reasonable and fair person. It became our management company about 15 years ago when we were almost on the way to bankruptcy. Since then, it has not only helped us to survive but also improved our property value significantly. Whenever I talk with my friends about management companies, they are always envious of me because the preferred management always takes care of the issues much better and faster than their management companies do. What else can I expect our management company to do? read more

Terrible people to deal with. I own and rent out a condo unit, unfortunately it is managed by this company. They constantly make threats to the unit owners, issue fines with no evidence and also make threats to my tenants dogs. Stuart is unbelievably unprofessional... just look at the email I received from Stuart. Not even my dogs, they are my tenants dogs, but comments like this should not be made in the first place. Who says someones dogs should go into the gutter? This stuff can't be made up. read more

Preferred Management Inc - Property Management Near Me - Westwood, New Jersey

I have been working with Preferred Management for over threeyears now and I cannot recommend them enough. Not only do I trust them our Condo Association, but I work in real estate and recommend them to my clients as well. As President of my condo board association, in the past, we have dealt with some really inadequate and terrible building management companies. The best decision our Board ever made was hiring Preferred Management. Everything in our building is so much better. The inside and the outside of our buildings have never looked better, systems have never run smoother, and the feedback from residents is beyond complementary. They are family owned business and they treat their clients like family. Every single staff member that I have interacted with has been professional, knowledgeable and always acting with the best interest of our community in mind. They are always responsive and go the extra mile again and again. No matter who you're dealing with - from the heads of the company- who our husband and wife- to the various staff members who work on our account, we couldn't be happier or in better hands. Our community's needs are always prioritized and the competency, value and creativity that they bring to any problem is unlike anything I've ever experienced in the many years I have dealt with several other building management companies. They are the best, their pricing is beyond fair and I would highly recommend them. read more

My husband and I have rented a condo for 10 years at a complex managed by Preferred Management Company. Stuart and his team are true professionals. They have always been quick to respond to any concerns we had during our 10 years living here. I was impressed with the landscaping company they use as the grounds were always in tip top shape. That is something you don't find everywhere ! I would not hesitate to live at any complex managed by this company. 5 Stars!! read more

Preferred Management is no bueno! The management company has a condescending and disrespectful demeanor, often leaving residents feeling threatened. Residents here are frequently fined without reasonable justification... Important updates and decisions are poorly communicated; for example, meeting minutes are distributed months after the meeting has occurred. It shows that they're incompetent, failing to address homeowner concerns promptly and adequately. read more

Preferred is a reputable and reliable business so please don't believe the negative reviews you may see here. As an owner and resident in one of their buildings I can vouch for Preferred and know that the most recent review regarding dog feces is out of context. This owner has simply refused to acknowledge that his tenant has been irresponsible and has zero regard for fellow residents in the building. When violations occur, unit owners should be aware there are consequences including being fined accordingly. Thankfully Stuart and his team have been more than fair and act in the best interests of all unit owners so that we live in the safest and above all most sanitary conditions!! read more

After reading an unfair review here about PMI from an owner who rents out his unit to a person who has no regard for other residents in the building, I got to speak up! I love dogs and invested in this building since it's a pet friendly property with the plans of eventually having a dog myself. The problem are never the dogs, but their owners ! There is a tenant in the building who is a perfect example of an irresponsible dog owner, who many times in the past 7yrs I've lived here, does not pick up after her dogs' crap whenever they squat in the building corridors. She most recently did it twice, last week alone !! My wife stepped on her dog's feces on the first occasion last week, and even the building's super on the second. I brought it to managements attention who quickly had the cameras checked. Video confirmed this tenant. It has been an ongoing issue with this woman and she is one of the main reasons the building had to invest on cameras placed on the corridors of all three floors, since it's a normal behavior for her. Her landlord seems to defend her actions instead of having a serious word with her. How do you deal with a resident like this, you FINE that unit, that's how!! If you're a landlord collecting rent from that unit, don't get mad at the management company for the fine, get mad at your irresponsible tenant ! It's is not fair for the rest of us to have to walk to our apartments always alert to make sure we don't step on dog feces. Thank you Stuart for handling and staying on top of these issues !! read more

Continuous poor financial choices for the condo owners of HOA. Spends the HOA's money on frivolous items not needed, then when HOA reserves run low, wants to pass assessments for more money to spend on unnecessary roof replacements. read more

Not sure how they managed to go this long without being yelped, but I'm finally here. (Please check out their reviews on yellowpages.com). This company is by far the absolute WORST management company I have ever encountered. I have been a renter at one of the properties they "manage" for over a year now and the fact that they are making money off this building is ridiculous. They are unresponsive, clueless and just don't care about their customers. I have had to call them on several occasions for maintenance issues affecting my unit and it seems I know more about the building than they do! I have also spoken to owners of other condos here and management doesn't even respond to them! The few times they have responded or answered the phone without being able to make an excuse to "call you back," they blow smoke with no follow through. They make it seem like they're doing me a favor by even answering my call. My neighbor told me he pays $400/month to this company. That means they are making $12,000 per month from this building alone and for what?! There is an awful marijuana problem in our building, which they have been contacted about several times and we have yet to receive any kind of written action, even though Kim (the VP) said in AUGUST she was on it and a stern letter would be sent to every unit. It's almost October! That must be a pretty stern letter. I have emailed the President, Stuart, directly regarding my neighbors and he's done nothing about it. Not even a response to the email. There's been a bad gas leak outside our building for over two months and when the owner of my unit contacted management, he was told there was no such problem, it was general maintenance. That was a lie. The utility company & Fire Dept was just here today and the leak still has not been resolved. Package theft is a huge problem here and because of it they installed a camera in the lobby. Made us all feel better! Until my packages were stolen yet again and I called PM to see how to go about obtaining the footage. I was then told the camera was not real!!! To give you an idea of how involved they are, take a look at the photos I've uploaded. The dates on these fliers are 2010 and 2011! These are the most recent fliers they have posted in the building! They also removed the bulletin board from the lobby and residents no longer have anywhere to post community fliers or information. The hall carpet on each floor goes months without being vacuumed. I know this because I saw a Cheerio on my floor sit there forever. They do not communicate with the owners or tenants about any problems in the building. The fire alarm in the lobby beeped for THREE MONTHS before being taken care of, even after several phone calls. After a bad leak on the second floor, the lobby was in horrible condition, without a ceiling and damaged drywall in the stairwell after a bad leak in a unit on the second floor and the repairs didn't start until over FOUR MONTHS later. In the winter, the snow isn't shoveled in a timely manner, if at all. I could go on but this is quite time consuming and just makes me that much more anxious to move. I posted this in hopes that condo and apartment owners will look elsewhere when trying to find a management company. There has to be a company out there with integrity who actually cares about providing great service when they are being paid for it. Stay away from Preferred Management. ***Update*** Apparently Preferred Management checks Yelp because shortly after I posted this review calling out the other negative reviews they received on yellowpages.com, they contacted YP and had all 10+ negative reviews removed! They even went so far as to disable future reviews from being posted. Pathetic! Why don't you try changing the way you handle your business instead of removing HONEST reviews exposing your faulty practices. Thank goodness for Yelp. read more

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This company is horrible, my building has them for the past few years. If you have an issue, they never call you back. They are unprofessional & the owner doesn't want to be bothered after 5pm or before sometimes. She came to our first meeting & said she has a weekend house somewhere & don't bother her. We have been through several property managers who rarely ever come to the building & if you contact them they send it to the owner Kimberly. She always tries to make it your responsibility & milks the system for whatever she can get extra. A copy of bylaws, attending more then 2 meetings, all at an extra cost. STAY AWAY & FIND A BETTER MORE PROFESSIONAL COMPANY! read more

Just totally useless. There aren't words to express how incompetent and I report everything directly to the municipality because they are unresponsive. Dirty building and the upkeep is awful. Stay clear of any building managed by this company. The longer they are contracted, the more the building will deteriorate. Forget about snow removal. The BOD could care less and are connected to them. read more

Terrible company! Lack of communication and very slow turnaround time. In addition, very unprofessional.

I have been a board member for my building's HOA for many years and would like to share the delightful experience I've had working with Preferred Management. We have been working with Preferred since I have been a part of the Board and I must take the time to provide this team with a 5 star review! As a working professional, I am constantly juggling my work and family. Serving as president for my Association can get overwhelming sometimes. I am glad I can count on them to take care of tasks in a timely and efficient manner. I firmly believe in delegating tasks to the right people in order to do what you do best. Our board is very happy with the relationship we have with our management company. This company is a key factor in our Associations' financial situation as well as the building's well being. I don't know how long I will be serving on the board but I do know that I will be living here for many years as I love my condo! read more

As a condo owner I couldn't be more pleased. I have lived in my current condo for over five years now, and every time there is problem, it gets fixed in a reasonable time. I've read a few of the negative reviews and just can't relate. My property is clean, landscaped, and I pay some of the lowest maintenance fees in Bergen County. read more

Preferred Management is a top-notch company and a pleasure to work with. Bill, Stuart and Kimberly are always available to reply to requests and questions. Whenever their presence is requested a the property, they have always obliged. We have been able to work with them to go digital for Maintenance billing, which has been a key issue for many of our unit owners. This has expedited payments and updates to our management reports. Weekly site visits keeps our property looking immaculate. Preferred Management provides services that many other management companies either do not cover, or will not provide. They get a AAA/5 Star rating in my book!!! read more

I had a very pleasant experience with Preferred Management when visiting their office. Their staff was very friendly and helped me find an apartment that was right in my price range as well as right in front of my daughter's school! It is very difficult to find an affordable apartment in Bergen County without paying ridiculous fees. The whole process was finished within a week, I'm very glad with my new apartment. read more

Preferred Management has managed our building for 10 years and has done a great job! Preferred's owners, Stuart and Kimberly, and their staff are always very responsive. Very surprised by some of the other reviews here. We had several emergency situations in our building and Kimberly and her staff went above and beyond to handle. I would highly recommend Preferred if you are looking for a property management company that is honest and customer service oriented. read more

We called management to inquire an electrical issue, and the initial person I spoke to - Stuart - was incredibly rude and would not let me explain my issue before proceeding to cut me off. Despite my efforts to continue to be polite and professional, he inquired if he was "allowed to speak" to answer my inquiry. He said he would call me back to discuss the matter. George Smith proceeded to call us and as he was explaining what the issue was with a fix to one minor issue we had (we had 2 I was inquiring about), my cell phone began to buzz a few times from text messages I was receiving - not in my control. He said, "Can you stop that? It is really annoying!" I explained what the noise was, and as it buzzed again, he said, "I can't listen to this, this is annoying," and hung up on us. Our garage has no electricity running in the outlets for us to use, and you would think they would call back or take care of their paying customers. Worst management company we've experienced! When we have snow or ice warnings, they do not treat the walkways and stairs. Our complex have several older residents, and this could pose as a HUGE issue for them if they slip and fall. read more

Raised our Mainatince fee 85% in 3 years! They raised out fees 85% in 3 years. They use there snow removal company "Florio Landscaping"...they sent a contractor to repair a leak in the drywall and he set off the sprinklers creating $165,000 in damages. There contractor had no insurance and our buildings insurance took the loss resulting in a HUGE increase in our rates. Preferred had there company CBOSSOLINA without any vids ft the $165,000 in work. Preferred Management refused to allow cn do owners to use there own private contractors, ignoring there calls and forcing them out for several months. read more

I'm sure Brian R. gets great service from Preferred, being on the condo board here in Allendale. My experience is different. They threaten to install cameras in the garbage rooms to enforce recycling rules, but their rules contradict those sent by the town. Emails requesting clarification remain unanswered. The condo board President also does not respond to emails. Preferred was asked to have non-resident commuters parking on the property to be ticketed or towed. Nothing happened, I had to go to the police myself. They do keep the place up, I admit, but there is no venue for resident's concerns to be addressed. read more