I've been a long time customer and always had a service contract. Things operated like a top for…read moremany years, but it all seemed to start going downhill about a year ago. Carol used to answer the phones and she would proactively call me during each spring and fall for the regular tuneup. She always scheduled the appointments on days where she knew a tech was going to be in the area. It never took more than a week or two to schedule an appointment. Usually it was a few days. On a couple occasions it was same day or next day. Then last fall I realized I never got the call from Carol and it was late fall. I called to schedule an appointment and they were booked a few weeks out. The appointment day came and went and nobody ever showed up. Turns out one of the techs died. So I tried to set up another appointment and they made me wait a few more weeks. By the time the tuneup happened, the heat had already been in use for weeks. I figured maybe they were just having a rough time dealing with the death. This spring I again received no call to remind me about the tuneup. When I called, I had to wait over a month for an appointment. The way I see it, it doesn't really matter how good the service techs are if this is how they treat contract customers. After they came for the spring tuneup, I decided not to renew the contract. They clearly don't have their act together anymore and I've lost faith that they could ever address an issue promptly. If it takes over a month to do a tuneup, I don't even want to know how long I'd have to wait to have them fix an actual problem. As for the tuneup service itself, it's generally very good, although lately, I find them trying to upsell me on gadgets and stuff for my central AC. They are professional, wear the booties to avoid getting the carpet dirty, and they've been using a tablet computer to do the payment, which is worlds better than how they used to do it all by hand. Still, I just can't get past the weeks of waiting for an appointment. I'd expect them to have resolved any staffing issues by now. I think I'm going to try another outfit in the fall.

Overpriced | $500-600 ZERO STARS…read moreWe bought the service contract this year with Carmine's for $490 bucks. I called them because one zone in the house was down. TYLER M came out and diagnosed the problem... seized zone valve actuator. The part costs $116 bucks. He wanted to charge me $772 to replace it. When I refused, he asked me to pay the $150 service charge for coming out, even tho I have the service contract. Probably normal if you don't let them repair. I called Carmines and complained, but they wouldn't reduce the charge. When I told TYLER M that | was going to pay the $150 service charge and let him go, he said he needed to go back down and get his tools. After about 12 min I went down to see what he was doing and he quickly grabbed is bag and started walking out. When we got to my door, he showed me that the price had dropped to $529 for the service to repair. What kind of rip off gymnastics is this company doing????? I let him do the repair. Big mistake. JUST TO BE CLEAR... I paid $529 to replace a $116 part which took 15 min to change out. They were originally going to charge me $772, until I refused. PRESSURE-PRICING TACTICS. Had a bad feeling after I let the tech (TYLER M) replace the damper actuator. I set the heat to 70 and the heat went up to 80 and the heat kept coming up even tho the thermostat was set to 70. I had a bad feeling that he did something deliberately so that we would need another repair. So, I called them back and they sent the same kid (TYLER M) and he said that the OTHER actuator on the other damper blew out... within 24 hours of the first one. He said he would replace it for the same price I paid the day before. I told him we'd take a pass and showed him the door. Now my HEATING SYSTEM IS ALL SCREWED UP and I need to start over with a different company. I called Carmines to report this to them and ask for the remainder of my service contract. They said no and told me to have a nice day. No effort to mar it right or retain me as a customer. This was a locally owned and operated company. They are now "partnered" with GEM Electric. Please don't use them. They are unscrupulous. I will be reporting them to the CT Department of Consumer Protection and the Better Business Bureau

I have passed this location on lower Federal Rd in Danbury many times and never noticed it. I…read morealways thought it was just the heating oil truck location. Great price for gas, multiple pumps. They have a small convenience store located next to the pumps. I really liked the Digital Touch screen which showed you the price and how many gallons.

Mitchell Fuel service has gone down and has not kept up with the times in technology. I was an auto…read moredelivery customer and was left to run out again this winter while i was away for 10 days and returning to a freezing home. Luckily I turn my water off before leaving for an extended period. When I called to speak with Mitchell they informed me I was called and emailed. Not true. The excuse was that it was a cold and snowy winter which disrupted their schedules. The Mitchell website is basically useless. Their is very little detail and visibility into your account. Also other companies offer remote monitoring devices that they can monitor as well as an app you can follow as well. Mitchell pricing is not the best as well. Look elsewhere for service.

I have an old fuse box from the 1950s with some plumbing directly over it. The electrician came out…read moreand charged 175 For a 15 minute consultation. The plumber (mark cuck) pulled up in an identical truck and uniform and informed me that I could cut a water filter in front of my fuse box if I don't drink the water. He was here for about 5 minutes and stuck his hand out for a separate 175 dollar check. all together my wife payed 350 for absolutely nothing........ Don't do it

We had our furnace serviced by Frank. He was on tine, very professional and knowledgeable. He…read moreinformed us our system needed cleaning and provided us with recommendations. We appreciated his expertise and purchased a service contract as we knew we would be in good hands.

We had the HVAC replaced in one our rental units in Danbury. I had gotten quotes from 5 HVAC…read morecompanies and prices varied. Based on the equipment and price we went with NEAS! They came within 2 weeks and installed the unit in half a day! My tenant is very happy with the nice and quiet unit. Carlos was my contact, he came over to take a look, gave the quote and installed the unit with another person. I highly recommend them!

We replaced our outdoor AC compressor about two years ago, and after contacting several companies,…read moreNew England Air Systems (NEAS Heating and Air Conditioning) in Danbury was the most affordable and quickest to respond. Carlos came out right away and did the job efficiently and professionally. He is very knowledgeable, personable, and easy to work with. What really sets this company apart is their reliability--whenever there's an issue, Carlos is always available and quick to help. After dealing with many HVAC companies over the years, I can say with confidence that NEAS Heating and Air Conditioning stands out for their excellent service, honesty, and responsiveness. Highly recommend them to anyone looking for dependable HVAC work!

Had some central air problems. The drain was clogged , I tried to fix it and came out alive , and I…read morethought successful. Had to call Hefferon. They made time for us and fixed the problem. They also did a tune up for us . Don't know if the price was reasonable, because I never had to have this work done. I would guess that the price was fair since they've been in business for so long. Would use them again.

I cannot say enough about the professionalism of the entire Hefferon team from the office staff to…read moretheir technicians. After installing a new a/c system a couple of years ago, operational issues arose several times. They were always quick to respond to ensure that I was not without a/c in the hot weather and I cannot say enough positive things about all the people who have come out to fix the problems. Their pricing is competitive with other providers of equipment and labor and I highly recommend them.

I used this company a few times this season, but am canceling my account. I specifically requested…read morethat they contact me before making a delivery so I could confirm the current price/gallon. They delivered to me without contacting me, when I didn't need an oil delivery, charging a price/gallon that is above market. I do not recommend doing business with this company.

Hoffman always provides fast, top-notch and highly personable service. Both Rob C. and Mike have…read morebeen to our house recently and provided expert help.

Doesn't seem like Dave is there anymore. These guys have cancelled and rescheduled and cancelled…read moreappointments over the past TWO months to address an issue on work that they originally installed. Totally unreliable and unresponsive. We have moved on to another company.

Dave and his team exceeded all expectations. They were professional and responsive. I wish I could…read moregive 10 stars.

They charged me for two hours of work when they tried to unfreeze a pipe. They cut a hole in my…read morewall that they did not repair. they failed to unfreeze the pipe. I unfroze it myself a couple hours after they left. So, I basically pod them $340 to make a hole in my wall and fail to solve an issue that I eventually solved myself.

I have recently switched to Krueger for my plumbing needs. They were very proactive in rescheduling…read morethe initially appointment to remove my garbage disposal after an emergency kept them from coming by at the originally scheduled time. The job itself was done very professionally and fast and they even provided additional advice for a future project to remove a defunct bathroom. Will definitely use them for that job as well!

The best floor heater company out there that is DIY friendly . There customer support was amazing…read morefor a novice like me . There peal and stick membrane was so easy to apply that my wife installed one whole floor her self, she even finished with the wire install. There product has a life time guarantee which gives us piece Of mind and they are always just a phone call away when you have questions . We recommend them to all our friends and family who want to have toasty feet on the floors . We also we using our floor heating in our tiny house has radiant heat to heat our whole house .

From the owner: Warmup's product range includes: - Electric heated floor…read moresystems for any project, room and floor type - Snow melting, heated driveway systems and controllers - Smart thermostats and room controls Warmup creates innovative smart controls and underfloor heating solutions. Warmup has sold more than 2 million systems in over 65 countries worldwide. Warmup, founded more than 20 years ago, is a knowledge and research driven business, making proprietary, world-leading products.