I had them come out to pump my 1,000 gallon tank and was quoted 485 over the phone. The reason I…read morecalled them was because my bathroom had smelled a bit like sewer the last two days and then the morning I called them, the shower wasn't draining as quickly as it had. The last time we had the tank pump was 5 years ago so I figured that's what it needed. They have this bait and switch scam where they tell you it's going to be $485 to pump it but then they show up and they tell you there's an over full fee of $200 and if you happen to have any Kleenex or wipes in your septic system they charge you another $150 trash fee. So by the time you get your septic tank cleaned out it could cost you almost $1,000! They advertise $485 to get you in the door but then they jack up the price with extras. You're better off just to pay a competitor $600 and not get up charged at all. They will do everything for $600 and not add on charges. Ridiculous things. There are a lot of septic tank companies in the Atlanta and Douglasville area. Before hiring this company, please get a few estimates and don't fall for there their price. Gimmick to get them on your property. EDIT TO RESPOND TO OWNER'S COMMENT: Has there ever been a routine? $485 pumping? I can almost guarantee the answer to that question is no. You use the $485 to get people to let you come on to their property. Once you're on their property you have a $285 cancellation fee if they reject your up charges and high pricing. You've got this scam really well figured out and I hope future customers understand what you're doing. It's very obvious. In the future I will just go with the middle priced septic guy and if they try to up charge me with trash fees or digging fees or over full fees I will tell them no thank you and call the next person. I think it's very shady what you're doing with this bait and switch pricing tactic. The only reason you gave me a $50 discount is because I told you that I would have to get some more price quotes from other companies before I committed to the ​high price with the upcharges. Only then did you quickly offer me a $50 discount. I knew if I didn't accept the offer and turned him away, I would end up paying your $285 cancellation fee. So yeah you guys are cheesy as heck and it's really sad. You should be reported to the better Business bureau and probably criminally as well.

These guys are thieves. They came to my house and couldn't find the septic tank. I had to call the…read moreprevious owner to locate it for them. After that, they still claimed they couldn't find the tank and wanted to charge $475 to use a camera to probe it. Then they asked for $1,000 more to move dirt out of the way, saying they had to hand-dig because there was a cable underneath. Their prices are outrageous and completely overcharged. They showed no real knowledge and kept adding extra charges for small things. They charge me $285.00 for cancelation.

Very qualified plumber. He came timely and explained the problem in detail and fixed it in timely…read moremanner. Really appreciate all the help he provided.

I posted a marvelous review on Google, but will say Chatta Rooter Plumbing was fantastic! They came…read moreout to check my septic system, just to make sure it was running right. Couldn't have been more pleased!

Absolute PERFECTION with Locklear Plumbing! We had a number of needs of which some were unknown…read morebut the plumbing was not working or had been taken apart so we could not test. Eli was there the next day and from the start to the finish, he explained what he planned to do, did it efficiently and carefully, and kept us informed all the way. There were some surprises yet he was unfazed and took care of them all, ever keeping us aware. There were some poor installations from the build and Eli knew exactly what to do to correct the issues. Yes, we are thrilled and will always call Locklear when any plumbing is needed!

Locklear plumbing came to the rescue. They are very honest and transparent with really wanting to…read morehelp. I had a water heater that was leaking at the top and 1 other plumber said I needed it replaced. The leak was located at the top of the water heater Connector joint. It was a 275.00 repair and works great. Thanks you for being so honest and I highly recommend you.

We had an emergency water leak at our home. Andrew arrived quickly, assessed the situation and made…read morethe necessary repairs. And, while the pipe glue was drying, helped us lay sod. That is the way to be a Paulding neighbor!!

So thankful for this company! I was in pure panic mode when a pipe burst in my house, but they got…read morethe job done so quick! Micheal was very professional, but also very personable. They made an awful experience a lot less awful.

Called to install a water shut off valve for my mother's new dishwasher. The came out within 2…read morehours to give an estimate. Kenny was very respectful, knowledgeable and explained the details of what and why we needed it and was not pushy about using their company. When asked if he could do the work while he was there, he went to the store to get a few parts and had the needed work done in no time. He even went out of his way to explain about possible other requirements that the installers may also ask about. Was extremely helpful with advise! We did not get other estimates to compare prices but the service was excellent and would definitely use him again!

Very pricey for commercial service. They really laid into us as a small business that just started…read moreat this location. We should have used another company but the manager called these guys and they were super high. All in all they did the job and tattooed us a huge bill

I called these guys to pump my septic tank. They quoted $375 to locate and pump. They came out and…read morecouldn't find it. Looked for over an hour. Told us they'd have to charge an extra $88 an hour to look for it. Never found it. They knew where to start but couldn't follow the pipe. Now my husband will have to do it. Not happy at all with their work. Ended up costing and $426 and nothing was done. Highway Robbery

I could copy Denise H's review almost word for word. I…read morecalled nearly 3 weeks ago for them to pump out our septic tank. I was quoted $375 to locate and pump it out. The man on the phone, who I was later told was Andrew the owner, asked me questions about how many bathrooms, bedrooms our house has, how long we've owned it, when it was built, have we ever had it pumped before, does it have a quick access cover for pumping and the big question- do I know where it is? I answered all of the questions and told him I do not know the location but I know where the clean out pipe comes out of the house. Price quoted was $375! To install one of the easy quick access covers it would be $600. I asked how much to pump it with one of those. He said $300. I said I think we'll pass on that. We will either be moved or dead before that would pay off for us. He said they can't guarantee how bad the grass will be torn up with an excavator trying to find the tank I told him, I understand. Over the next 2.5 weeks I talked with several people who want to come on days I'm not here. I spoke with Jason, Andrew, Josh, and someone at the cell number I was given for Carter's. Finally Josh comes today and he's very nice. He tries to not tear up anymore grass than he has to with the excavator. However, he can't find the tank. He calls for help and Tony comes with another older gentleman. Tony calls environmental health dept to see if they have a schematic from the time the house was built and septic was put in. He said they will send the sketch to him on his phone if they have one. The other two keep using a probe and metal locator trying to follow the clean out pipe. Tony says environmental health must not have any info or they would have already sent it. He says he can bring in a camera to locate the tank at $400 an hour or keep tearing up our yard. I opted for tearing up the yard but he tells me later that isn't free. It will be $88 an hour to keep tearing up the yard and looking for the tank. I told him I was quoted $375 to find the tank and pump it out. He said he's sorry but that's what it will be. The older man who's doing all the work chimes in with how he's been doing this for over 20 years and the tank is either here or there but it could take all day to dig and find it and no way is that going to only be $375. I asked who makes the prices? Tony said Andrew owns the company and makes the prices but he (Tony) has the authority to change once they get in the field. I told him I was told $375 and nothing was said about a rate per hour for labor and Andrew knew I didn't know exactly where the tank was. Tony said let me explain what Andrew meant. I said, you explain when someone doesn't understand a statement. I wasn't told anything about it costing more than $375 so there's nothing to explain. I told him you don't tell a customer a price then get to their house and start adding on cost the customer should have been made aware of in the beginning. I said that's duping like a bait and switch and that's wrong. He said well we can't do it for $375. I said then pack it up and go. They did rake the dirt, grass and pine straw back that they had torn up but I didn't pay them and I won't. Don't think what they quote you is the price it will be. I trusted these people at their word. By the way, I called Floyd County Environmental Health, gave them my address, subdivision and lot number for them to look up my inspection report from when my house was built. They had it with a drawing of my septic tank location. Don't use these people.

David from ServeStar just came to the house and looked at my water heater. He was very…read moreprofessional and very knowledgeable about the work he was doing. He took the time to explain what the problem was and what it would take to repair it. He offered options and gave me time to consider the best option for me. I appreciate him very much - he did an outstanding job!

Fast and reliable with a great service team. It has been a pleasure to work with themread more

Smoke and mirrors. Do Not hire. Did not install properly to…read morecode. Not a great communicator.

Excellent service knowledge, transparent pricing and fix recommendations. Prompt response and…read morethorough follow-up.