Saturday Feb 7th ,2026 Jacob was hired to replace a temporary fix on a water pipe that busted from…read moreour back yard hose. Everything was already done and found, there was complete ease to get to the area to the fix. I spoked to him about exactly what I wanted and he ended up doing what was more convenient for him and decided to place the hose at a lower location and now the pipe is very hard to work around. I've tried reaching out on getting it fixed and he has pretty much gone silent. I have pictures of both the fix before and after fix, and texts to prove this situation. Completely lied to me about coming last Thursday to fix it. He does not value customer satisfaction and he previously stated on a call.

Jacob does an amazing job, Always. super professional and…read moregot the job done in a timely manner. If you are need of a plumber, precision water heating is your place to call!

Shows up when they said they would. Charged what was quoted job was completed satisfactoryread more

Overpriced, doesn't do everything they agree in the contract to do. Ridiculous extra charges for…read more"overfull" and "trash".

Very qualified plumber. He came timely and explained the problem in detail and fixed it in timely…read moremanner. Really appreciate all the help he provided.

I posted a marvelous review on Google, but will say Chatta Rooter Plumbing was fantastic! They came…read moreout to check my septic system, just to make sure it was running right. Couldn't have been more pleased!

Antonio came out to our place to take care of a leaky faucet and slow drains in our vintage…read morebathroom. He was on time, personable, and did a great job quickly. Was even friendly about having to park his van at the neighbors since we had a tree removal happening simultaneously. Great experience, highly recommend!

We've used them several times. They respond quickly, they're honest, they do not charge a service…read morefee. They can take care of all your needs big and small. GREAT business! It is so hard to find an honest business with great people.

Very pricey for commercial service. They really laid into us as a small business that just started…read moreat this location. We should have used another company but the manager called these guys and they were super high. All in all they did the job and tattooed us a huge bill

Called to install a water shut off valve for my mother's new dishwasher. The came out within 2…read morehours to give an estimate. Kenny was very respectful, knowledgeable and explained the details of what and why we needed it and was not pushy about using their company. When asked if he could do the work while he was there, he went to the store to get a few parts and had the needed work done in no time. He even went out of his way to explain about possible other requirements that the installers may also ask about. Was extremely helpful with advise! We did not get other estimates to compare prices but the service was excellent and would definitely use him again!

I called these guys to pump my septic tank. They quoted $375 to locate and pump. They came out and…read morecouldn't find it. Looked for over an hour. Told us they'd have to charge an extra $88 an hour to look for it. Never found it. They knew where to start but couldn't follow the pipe. Now my husband will have to do it. Not happy at all with their work. Ended up costing and $426 and nothing was done. Highway Robbery

I could copy Denise H's review almost word for word. I…read morecalled nearly 3 weeks ago for them to pump out our septic tank. I was quoted $375 to locate and pump it out. The man on the phone, who I was later told was Andrew the owner, asked me questions about how many bathrooms, bedrooms our house has, how long we've owned it, when it was built, have we ever had it pumped before, does it have a quick access cover for pumping and the big question- do I know where it is? I answered all of the questions and told him I do not know the location but I know where the clean out pipe comes out of the house. Price quoted was $375! To install one of the easy quick access covers it would be $600. I asked how much to pump it with one of those. He said $300. I said I think we'll pass on that. We will either be moved or dead before that would pay off for us. He said they can't guarantee how bad the grass will be torn up with an excavator trying to find the tank I told him, I understand. Over the next 2.5 weeks I talked with several people who want to come on days I'm not here. I spoke with Jason, Andrew, Josh, and someone at the cell number I was given for Carter's. Finally Josh comes today and he's very nice. He tries to not tear up anymore grass than he has to with the excavator. However, he can't find the tank. He calls for help and Tony comes with another older gentleman. Tony calls environmental health dept to see if they have a schematic from the time the house was built and septic was put in. He said they will send the sketch to him on his phone if they have one. The other two keep using a probe and metal locator trying to follow the clean out pipe. Tony says environmental health must not have any info or they would have already sent it. He says he can bring in a camera to locate the tank at $400 an hour or keep tearing up our yard. I opted for tearing up the yard but he tells me later that isn't free. It will be $88 an hour to keep tearing up the yard and looking for the tank. I told him I was quoted $375 to find the tank and pump it out. He said he's sorry but that's what it will be. The older man who's doing all the work chimes in with how he's been doing this for over 20 years and the tank is either here or there but it could take all day to dig and find it and no way is that going to only be $375. I asked who makes the prices? Tony said Andrew owns the company and makes the prices but he (Tony) has the authority to change once they get in the field. I told him I was told $375 and nothing was said about a rate per hour for labor and Andrew knew I didn't know exactly where the tank was. Tony said let me explain what Andrew meant. I said, you explain when someone doesn't understand a statement. I wasn't told anything about it costing more than $375 so there's nothing to explain. I told him you don't tell a customer a price then get to their house and start adding on cost the customer should have been made aware of in the beginning. I said that's duping like a bait and switch and that's wrong. He said well we can't do it for $375. I said then pack it up and go. They did rake the dirt, grass and pine straw back that they had torn up but I didn't pay them and I won't. Don't think what they quote you is the price it will be. I trusted these people at their word. By the way, I called Floyd County Environmental Health, gave them my address, subdivision and lot number for them to look up my inspection report from when my house was built. They had it with a drawing of my septic tank location. Don't use these people.

David from ServeStar just came to the house and looked at my water heater. He was very…read moreprofessional and very knowledgeable about the work he was doing. He took the time to explain what the problem was and what it would take to repair it. He offered options and gave me time to consider the best option for me. I appreciate him very much - he did an outstanding job!

Fast and reliable with a great service team. It has been a pleasure to work with themread more

Excellent service knowledge, transparent pricing and fix recommendations. Prompt response and…read morethorough follow-up.

If I could give negative stars, I would…read more Jacob was the technician. He is very dishonest and not qualified at all for the job. He did not deliver on services he said I needed and paid him for. I also questioned his work at the final walk through before he left and got excuse after excuse about "this is how it is" as if I would just blindly accept his shoddy work. I was not born yesterday. I have had to hire an entire crew to come back and redo ALL the work Jacob was paid for. Now, I can see the true magnitude of his incompetency and all the true damage to our property. Plumbing lines that did not need to be moved were moved and done so via substandard methods that will likely result in serious leaks later. Dishonest. Incompetent. Fraudulent. A complete nightmare. Stay far away.