Finally found a good auto repair place right before I moved dang it!!…read moreThis place was super quick to respond, and very reasonable pricing!! My car had totally died on me and I wasn't sure what was wrong. They gave me an estimate for all the things that could be wrong, and it ended up just being my battery. So all was well! They offer a towing service which is awesome (I didn't use it though but great to have) and the woman at the front desk was super nice. Lovely place and would have been my go to for all things auto! Thank you so much!

Used to be my go to for state inspections and oil changes etc. Brought in a check-engine light,…read morethey charged $150 to read error codes, which I gave ahead of time, and then estimated a $900 MAF sensor diagnostic. A simple google search can prove that this is a huge over estimate. (Subaru later quoted $360 parts and labor). I called and expressed my concern about how the estimate was that high. The justification given was "that's what my system says, I cannot help you". They cleared my code without any mechanical fix and told me I was "ready to go". Check engine light came back on the drive home. These guys don't want to help their customers. They overcharge for labor, and prey on those not knowledgeable about their vehicles. Stay away and take your vehicle to any of the other shops along broad st.

Fixed up my vehicle at a decent price after another garage refused to service it because it was…read moregoing to be difficult (lots of rust as my vehicle has seen many northeastern winters). Paradise garage will be my first phone call next time.

Finding an honest auto repair place is like finding an honest politician these days. I am…read moreincredibly glad to say that Paradise Garage is the needle in a haystack in that regard. I went to Paradise Garage twice, once because I needed oil badly for my car (it burns oil occasionally, necessitating refills) and another time for an inspection. When I went for the oil, they happily gave it to me AT COST and without delay, leaving me stunned at their incredible generosity. I made sure to give my inspection business to them as well, and they were quick and efficient about it. In the past, I would usually go to Merchant's knowing I would be price-gouged and given unnecessary service. Now that I have Paradise Garage on my radar, suddenly the prospect of auto repair doesn't seem so bad anymore.

They do have a diagnostic charge but they don't try to take advantage of you saying that you need…read moresomething done if you really don't. And if you do get any work done they take the diagnostic charge and put it towards the work that they'll be doing. These people are honest

I could not ask for finer service - Robert August called, told me he was en route and while later…read morethan expected, we agreed he should come by. He had a look around, found a significant and possibly huge problem if left unsolved - solved it on the spot, fixed everything and did it all so kindly and professionally. Am very very grateful for his service. You are lucky to have him on your staff.

I'll just say this: after 2+ hours for an oil change at Firestone, they quoted over $600 in repairs…read morein order to pass inspection. I decided to get a second opinion down the road at Wallace Automotive. I was in and out in 20 minutes and the only issue they found was with my wiper blades. Twenty minutes and $57 later, I passed inspection. I've only taken my car to them a few times now, but each time I've had an honest and positive experience. They are efficient and hardworking people, unlike other thieving mechanics. And, they provide good snacks for their customers while their car is serviced!

Very friendly and knowledgeable place Customer service is great. They keep my wife's 1997 Honda Crv…read morerolling.

Used to have great service but called recently to schedule an oil change and experienced horrible…read morecostumer service and person hung up on me because I asked when the next appointment was available.

I have gone to S & O a couple times now and they are always friendly. They serviced my vehicles in…read morethe quoted time. They charge very competitive rates. I have a few friends that also have had work done here and they always rave about it also.

My husband and I have been taking our vehicles to Roy Hendrick's since we moved to Richmond close…read moreto 18 years ago. They are family owned and operated, honest, and fair. If they can't fix it, they'll give you a referral to a reputable shop who can. Definitely recommend. I can't comment on pricing, since we've always gone there, but it seems like a good value and fair. Have never been disappointed.

I've been a long time customer and have never been disappointed. They are on time, quick, polite,…read moreprofessional, and reasonably priced. You can't go wrong going here. I highly recommend Roy Hendricks .

I called about getting my car inspected and was told to be there right at 7:30 AM. I arrived five…read moreminutes early. There were two people also in line. I only needed a state inspection. They had my car for almost 11 hours and never touched it. They never called me with an update. I called several times and the technician was short tempered and unhelpful. In the end, I had to pick up my car without the service being completed or the car being touched at all. We will not return.

This shop has became my go-to since moving to Richmond, they always get me straight…read more Every time I've been they do an amazing job, and have also SAVED ME MONEY by letting me know when they've overestimated the cost and/or a service doesn't need to be done yet. Everyone is so kind

I would leave zero stars if it were an option. This place will rip you off quick. I took my car in…read morefor an inspection. I ended up paying well over $1,000 and was told repairs were needed that were not. What they didn't know was that I had just had repairs done very thoroughly due to a car accident. The mechanic who did those repairs first (a trusted mechanic) told me there was no reason for that part to be replaced and described the condition of the part to me in full as they saw it during their time with my car. The part that was replaced required an alignment afterward, which was not only not done but was offered to me as an optional item to purchase during my inspection with zero explanation as to why or any explanation that it is literally a requirement to align the vehicle after that part is replaced. When I tried to get them to align and calibrate my vehicle, they did not care at all. They were incredibly passive on the phone and it was as if they were completely used to getting yelled at by a swindled customer. Then when my partner tried to talk to them they kept putting him on hold for thirty minutes and then hanging up before threatening to call the police if he comes with my vehicle. This place is ready to scam you as fast as they can and you will not only walk away paying for more than you needed to, but you will have additional repairs needed when they are done. The shop I had just had repairs done at right before Williams has photo evidence that the part never needed to be replaced and that my alignment and calibration were done. Williams also never took a photo of that part during my inspection but took a photo of everything else-super suspicious, huh? They are trying to call my bluff but I am taking all of this evidence to the state police to hold them accountable and have filed a complaint with the BBB. They probably should have just issued the refund because I will not just roll over and take being scammed out of serious money over things that did not need to be addressed at all. They might scam people all of the time but they have done it to the wrong person because I will not let this go without reporting it and making sure they are held accountable for taking advantage of customers and ripping people off with full intention. I will copy and paste this review so that I can replace it EVERY SINGLE time those cowards take it down.

I got a new set of tires here because I had multiple blow out on me and they were the closest place…read moreto get service from where I live without going on any busy streets. In retrospect I should've just payed for a tow anywhere else because they overcharged me to an absurd degree. On top of that, I had also asked them for an engine diagnostic to see what my check engine light was about. I don't remember the exact price but they said they charge something like $90 for the diagnostic! I've never known any place charging for that, let alone such a ridiculous amount. Luckily I had the sense to say nevermind to that request. I'd avoid this place unless you don't mind price gouging.