I was charged for new parts that were never installed and received bad diagnoses…read more I will NEVER use them for service!!!

My mower was stuck here for 2 months. On a warranty situation. I get Troy Bilt is a terrible…read moreproduct !! Power shop was waiting for parts from them. My issue with The Power Shop !! Over 2 months time. I left numerous messages & never got a return call. Jonathan in sales is the most respectable employee & definitely the only one that shared any concern. Just wrong dept. Justin in repairs. Must be over worked. He will not call you back & could really careless of your situation. Always same info. Parts ordered & manager of parts will be notified. You will never hear from her either. If you use this place. Best make the drive & show up. U Will Never Get A Return Call. They did fix it !! Customer service is terrible. Kudos to Jonathan ! Need more employees like u. Sorry ! Had to call sales every time. To reach service dept. Lil 411 for the next customer 2 stars all for Jonathan. I'd give him 5 stars & but him lunch. If an option.

This MamaSquatch strolled in with my squatchlings in tow to find some new furniture for our cave…read more I'm a little reserved, shy and protective and we were ready to throw jerky upon entering as you know...sales people. Gotta be on guard and ready to bargain the jerky. But surprisingly we were greeted by extremely friendly people. Elijah was very straightforward and super friendly even though we were still deciding exactly what we wanted. Then we came in soon after and met Ray and Chase. I believe his name was Chase...Squatch brain ya know. They were a hoot and not in an owl hoot way. Like Ha ha hoot hoot. We had some conversations that weren't furniture related and realized we come from the same tree areas. I didn't even need to knock two pieces of wood together for the smooth interaction. I feel like they are fellow Squatch friends I've met roaming through the woods. We finally decided on what we wanted. Me and Ray had some more great convos until my Squatch brain kicked in again as I thought about jerky. Delivery day came and quick. Allen and Jacob were as strong as my Squatch relatives. They placed everything with the utmost careful touch, tested the "logs" to make sure all components worked and that the squirrels would be happy charging and squirreling their nuts away. All in all...Such a great group of people here. I look forward to going in and making my payments just to Squatch talk. Sometimes when all you have are Squatchlings to click and clack too, it's nice to talk to a human once in awhile that don't just want to grab a blurry photo of us. Highly recommend this location of Buddy's, you won't be disappointed.

I love Buddys! The staff is attentive and caring, they aren't hard on you if you need a couple more…read moredays, friendly, all around easy to love! I have never had issues getting items scheduled immediately and most of time they actually have come out SAME DAY to get it fixed. I'm even happy to call them friends! I am thankful for the hard work they continue to put in to making their customers happy and ensuring their hard-earned money is well spent. Thanks guys!

I contacted Mathis to remove a mattress set, 2 chairs and some miscellaneous items. I was very…read moreimpressed with the professionalism and efficiency of Mathis and his crew. They were friendly and did the job so quickly. I have more to dispose of and Get-It-Away Junk is who Iwill use.

Highly responsive, unlike my most recent experiences. Positive attitude, which means a lot these…read moredays, told me no problem, gave me a great price. Will use them again.

Tim's shop was my go-to. Tim displayed the quality of character and comprehensive knowledge to…read morehelp me select the best tools for my goals this winter. I support only this shop, the staff & their families from here on. F S USAF, (Ret) Vancouver, WA

Growing up in Grays Harbor in the 60's & 70's with my dad being a welder, you learn about the best…read moreindustrial stores to go to for service, sadly getting hard to find as big box stores, online shopping, and a new generation taking over. I have this small old Stihl 015 L that my dad used for limbing & cutting small trees that I wanted a case for & extra chain. I did a preliminary search on the Internet for a case & chain, and thought I'd just go into a Stihl dealer to see what they have, besides figuring they would know the proper chain to fit on it. Found these guys from a search on the Internet so took the saw in, and as I walked thru their door I felt like I stepped back into time, back when customer service was not just lip service. This was the first time ever I stepped into this store but the guy at the counter greeted me like a regular with a pleasant greeting & opened the door behind him to the saw shop saying they would take care of me. One of the staff came right up to me & asked me to set my chainsaw on the counter covered with cardboard to absorb any oil & dirt and asked what I needed. I didn't think anyone would have a case for such an old saw, but they had a bunch of used cases & thought they would find one and they did, and offered it for $20, where eBay had a seller wanting $69 plus $50 shipping for a fairly scuffed & well used case. We started talking about chains and the young person helping me warned me the older saws have fairly expensive chains but gave a price for 2 then said he might have some used ones they sharpen & resell. He found one but had to shorten it, separated one of the links before he realized the chain was a 3rd party chain & he wasn't sure if they had a master link to reconnect everything, but did a little scrounging & a little elbow grease & oomph to make it work & we had an affordable spare chain for my saw. Also needed a wrench and I walked away with exactly what I went there for, probably would not have happened with one of the big box stores. Shopping lately has been quite a downer and here is a store like many other industrial stores in Lewis & Grays Harbor county still providing great local service, just ask some of the locals & they will tell you where to shop. People complain of how expensive things are, including name brands with a great reputation like Stihl, but I'll tell you, treat your expensive equipment good & develop a relationship with a good repair shop like Service Saw, and you'll get lots of miles & dependability on these products.

Lindsey did an absolutely fantastic job with our move out cleaning. Moving with 4 kids + pets is…read moreextremely stressful. Our timeline got cut short by 4 days and I just couldn't get everything done. I found Lindsey and she had time to squeeze me in. She made it very easy. Sent me photos of the job when she was done and was very kind/non-judgmental about how dirty it was after 5-years of build up. I can't thank her enough for taking that off my plate.

Fred was great with helping my husband and I purchase the right tractor and amenities for our farm!read more

We found out later that the service guy never lubed or greased any of the parts on our new mower…read more It came dry and my husband had to spend a lot of time doing what the service guy didn't do. The manager did give us at no charge the grease and oil needed to do the job. You just have to not assume that the job is done right, in today's world, you can't take anyone at their word and double check your own equipment. Nice people but hard to find reliable workers.

Beautiful! Ordered 2 headstones - one for my great uncle and one for my recently deceased Son…read more They made it easy for selecting the stones and offered a lot of different things to add to the script. I was glad I was able to put on each a personal message. Thank you Mike and company for delivering a beautiful product.

We live in Seattle so it's a long drive to arrange the burial of the ashes of our cousins with…read moretheir mother and grandparents. Mike worked smoothly with us to accomodate our preferences and get everything arranged quickly, and he let us know when the headstone had been installed so we can visit it to take photos together in memory of our loved ones. Ruth Komedal