DO NOT RECOMMEND
We hired Precision Pools in December 2025 to build a pool and sunken outdoor kitchen. Unfortunately, the project has been one of the most frustrating experiences we've had as homeowners.
The most concerning issue involves the construction of the below-grade sunken kitchen. Multiple independent pool professionals who reviewed the project expressed concerns that proper drainage measures were not installed behind the retaining walls. To date, I still do not have confidence that the underlying drainage concerns have been adequately addressed, and I remain concerned about the potential for future water intrusion and long-term structural issues.
Project management and communication have also been disappointing. I repeatedly requested written plans outlining how issues would be corrected and asked that a Precision Pools representative be present to supervise work being performed. Instead, subcontractors often worked without supervision, leaving me to monitor progress, identify concerns, and coordinate with crews myself. I felt like I became the project manager for a project I was paying someone else to manage.
There were also several avoidable issues throughout construction, including incorrect coping being installed, an umbrella sleeve that was installed improperly after multiple reminders, disputes regarding agreed-upon furniture items despite text message documentation, and valve covers that I ultimately had to purchase myself after repeated requests.
One of the most frustrating situations involved damage to my front yard when concrete residue was introduced into an existing French drain. This area was outside the scope of the pool project and had no prior issues. When the company declined to correct the damage, I paid out of pocket to repair it myself.
More recently, I began noticing that my pool was unable to maintain chlorine levels and that something was clearly wrong with the water chemistry. I contacted Precision Pools with my concerns and was told someone would come out to inspect the issue. On the scheduled day, no one showed up.
On June 6, 2026, I hired another pool company to inspect the equipment. According to their findings, the filter had not been assembled correctly. The internal white pipe was not connected to the manifold or the filter cartridges, and the strainer was found loose inside the filter housing rather than properly installed. This was particularly alarming because proper filtration is a fundamental component of a functioning pool system. Discovering that the filter had allegedly been installed incorrectly helped explain many of the water quality issues we had been experiencing.
Beyond the financial costs, this project has consumed an extraordinary amount of time and caused significant stress. What should have been an exciting investment in our home turned into months of oversight, follow-up, and unresolved concerns.
Every construction project will have challenges, but homeowners should expect communication, accountability, supervision, and quality workmanship when problems arise. Based on my experience, Precision Pools failed to meet those expectations. read more
