Got my engagement ring resized in 4 hours!! :D They were…read moreable to size my ring down from an 8 to a 5.5 and have it back to me in four hours! I'm so grateful, my ring fits perfectly and I couldn't be happier! Everyone there was really pleasant to work with, shoutout to Jill for her patience with answering all of my questions about the whole sizing process.

Was given a quote of $100 for a diamond necklace, sapphire bracelet, and several other smaller…read morepieces. Went across the street to a PAWN SHOP, and received $520 for the same items. Had issues with apiece my husband purchased there as well

I had taken my grandmother's 1927 wedding ring in for major repairs. I couldn't believe what a…read moregreat job they had done, it was beautiful! At the beginning they quoted me what I thought was a good price so I prepaid, when they were finished I actually got a refund! I would highly recommend this store to anyone and will do business with them again.

I came in for a new watch battery and face plate change of a Bullova watch. They quickly…read moreaccommodated me while I waited. Unfortunately, Bullova uses their own faces so they couldn't fix that. I browsed the jewelry while they worked. When my watch was ready, the woman shared such great information with me about jewelry and different options I should consider before upgrading my engagement ring. I'll definitely be back!

I had walked in to get my young sons chain repaired. The young lady who helped me said "Ok give me…read morea couple minutes" and walked to the back, returned just a couple minutes later with the chain repaired and apparently it was just a simple fix for her! I had asked how much I owed and she said "Nothing, it's no problem. Have a good day" This was the first time I had been in this shop and that was so kind of her! Also as I was waiting I browsed the jewelry and noticed the broad selection. They are wonderful and I will definitely be back.

Went to get my ring resized, it was easy and they finished earlier than expected. They also had a…read morenice selection of jewelry at various prices so I could get something new!

I have always had a great experience at Tidewater Diamond. The service is consistently excellent…read moreeach visit. I had come to have a pair of vintage earrings appraised. I was greeted by Camille Knight when I walked in and she was exemplary. She was extremely helpful and professional while evaluating my earrings. Even though I did not make a purchase, I felt like a valued customer and I will return to make future purchases. She even went the "extra mile" by professionally cleaning the earrings! I highly recommend Tidewater Diamond.

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

I needed my Seiko watch band installed and I was in and out in five minutes. I had the band and new…read morepins, but it was still nice to have them installed. I recommend getting these folks to help you.

Best family owned business around Churchland, wonderful staff, friendly and honest, service is…read moregreat, my repair was awesome and I got it back in what I call record time! I can't say enough about this store, it is the only store I can get to change watch batteries for me and they do ALL watches. I had my friend go there to get his ring removed it was stuck and they cut it off free of charge as a courtesy to a new customer. That's how you business is supposed to be done. Great store great experience I am going back for all my jewelry needs.

Took much longer than I anticipated to receive my custom piece BUT it was well worth the wait…read more Flawless execution upon delivery and excellent customer service. If ever you need a special creation Long's is the place to go. They made nearly impossible job possible with a little bit of a wait. Perfection takes time.

I've visited this Long Jewelers location on 2 occasions - once to have my watch battery replaced;…read morethe second time to have a necklace fixed. The watch I brought in has become sort of an heirloom. It belonged to my maternal uncle, and since he has no children, I was given the watch when he passed away in 2020. Long took a look at it and was able to replace the battery on the spot. I waited maybe 5 minutes, so that transaction was quick and easy. I dealt with 2 employees that day, and both of them were kind, courteous, helpful and 100% professional. That was enough for me to bring in my necklace later on for repair. My necklace was a birthday gift from my mom years ago, but the latch broke, so I wasn't able to wear it without it falling off. The latch broke about a year ago, so I obviously wasn't in a rush to get it fixed. But as I mentioned earlier, Long took care of my watch, so I figured they could fix this. In this situation, the latch was kind of a loss - it would cost more to repair it than replace it. They were able to find an exact duplicate latch for the necklace, and after asking my permission to replace it, they had the necklace ready for me in roughly 2 business days. They called me to let me know it was ready. When I came in, they had me inspect the necklace to confirm I was satisfied, and I paid for that service afterwards. I dealt with a different employee for this transaction, but she was also kind, courteous and professional. I felt like everyone I've encountered at this Long Jewelers location was excellent. They went out of their way to make me feel welcome, and their services are prompt and top shelf. Thank you, Long Jewelers, for all of your help! JV

What a beautiful store and very nice people! They bought…read moresome items from us at a very fair price. They offer beautiful jewelry at fair prices!

I had several gold pieces from my charm bracelet changed to necklaces for my daughters. They also…read morewere there when I busted out crying when turning my fathers gold into other Jewlery. They were compassionate and patient . That was about 6 years ago and I'm headed back to them now for an update appraisal on a family ring. This is a jeweler you can trust!!I'm so glad they are still in business . Covid knocked many family businesses to the curb, so glad you are still going strong. Also I love just going into the store , it's like a beautiful museum!

Excellent service from Mildred today! She was polite and helpful - truly appreciated, especially…read moreduring the holiday season. We had an exchange and she was wonderful about it from start to finish!

I went here to look at what was available in the pandora corner. The associates all stared at me…read morelike I was perpetrating and not one of these females could open their mouths to say hello. I just dont appreciate being stared at but not greeted ^-^ I wasnt here for Reeds, but I guess ill make the trek to Patrick Henry when I want good in store service for Pandora.

She is amazing!!!! Does great work very friendly and fair price. I definitely recommend and I will…read morebe going back in a few years to design a new ring.

from now you will be my official place for adjust or repair any watch or jewelery…read more she is fast and reliable with plenty experience my wife love dawn thanks for be soo courteous and kind the world needs more people like you.