Before I start this review I would like to say that my response is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's begin!. My wife and I have been talking about firearms for a minute now but we never acted on it. Well enough procrastinating, we made plans to go yesterday afternoon to acquire about some firearms!. We walked in and right away we were greeted by a stone associate. I apologize for not getting his name because he was very detailed in all his explanations about our questions about the different firearms. We have both had our concealed carry license for years but never decided to pursue any firearms until now!. It was an easy transition to obtain a concealed carry license. All you have to do is take a gun safety class which consists of the basic knowledge of handling, owning and the gun range firing portion of it. Once you complete that you receive a certificate in which you take to your local city hall and apply for a concealed carry license. After you pay a $50 application and a somewhat brief background check and everything comes back clean, you will receive your license in the mail... Smooth transition!. I remember being born in NYC and trying to obtain a firearm license was impossible. I am sure there has been some change but to carry a weapon LEGALLY in NYC is almost impossible and I know I CANNOT bring firearms there under no circumstance. So knowing the laws in each and everything state are critical in owning firearms. But here in the Virginia and most other southern states the gun laws and carry licenses are a lot easier to obtain as opposed to the northern states. Well back to the review. I was able to purchase two firearms for my wife and I. Once we did a background check and everything came back clear and accompanied by some paperwork I was able to make the purchases. I have checked other prices of local shops and online gun dealers and I would say that the prices are pretty reasonable to me!. Another smooth transition process. I will be back to purchase more firearms as the need consists!. I appreciate you taking time out to read my review!. I would also like to add to the people who are against firearms. I purchased weapons for my wife and I for personal safety and protection and home defense purposes!. It is our right to carry firearms and our responsibility to protect and defend ourselves against the threat of violence!. I hope I never have to use my weapons but if it means defending my family and myself. Trust and believe I will not hesitate to shoot!!..

I've spent thousands of dollars at this store over the years on guns, vintage items, and more. I've…read morebeen a loyal, repeat customer for over a decade and have never once haggled on price. That should speak for itself. Today was the first genuinely negative experience I've had here, and it was bad enough to warrant this review. The item I came in for is extremely common, with numerous identical listings online averaging around $285, with high-end listings topping out near $315. Despite that, this store had it priced at $500. Wanting to support a local business, especially one I've supported for years, I made a fair offer of $350, which is already above the highest market listings. The counteroffer was $415. What made the situation worse was the tone. The gentleman behind the counter came across as dismissive and condescending, clearly in a bad mood. I've dealt with him many times before, and this behavior was out of character, but that doesn't excuse it. When a loyal customer who makes a reasonable, above-market offer is met with both inflexibility, attitude, and complete disregard for years of haggle-free previous business, it's disappointing and disrespectful. I said my piece and left. Experiences like this make it harder to justify supporting local businesses when the value and professionalism simply aren't there. I guess it doesn't help that just last week I attempted to purchase a vintage pocket watch here that was represented as fully functional, only to discover, after insisting on testing it, that it was completely broken. The entire mechanical windup mechanism was shot. Had I trusted the description and not tested it on the spot, l would have walked out with a non-working item. Even then, the only concession offered was a $15 reduction, which was frankly insulting given the condition. Lastly, and this was the icing on the cake, my firearm background check was placed on hold a few weeks ago. Since this has happened to me before, I asked if they could call the state police hotline to expedite it, which is a standard practice at many dealers. I was told they were "no longer allowed" to call due to new rules and that I simply had to wait. That turned out to be completely false. I called the hotline myself and was immediately helped by a courteous representative who looked up my application and approved it on the spot. I then shared the number with other customers who were also waiting, and they too were approved within minutes. The reality is simple: I was intentionally misinformed. It's amazing what happens when someone takes initiative, something I would expect from a business I've supported for years. Experiences like this, combined with today's earlier interaction, are disappointing and far below the standard I've come to expect as a long-time, loyal customer. Do better.

BUYER BEWARE! Employees are okay. Owner is not. I attempted to make a purchase and apply a small…read morestore credit, in my name, and verified by the store manager. The owner refused. Called me yelling using foul language and wouldn't allow me to talk. I told him to just forget it. He replied, "I am going to forget it. I'm tired of this s#*t" and hung up. This just confirms that conflicts are common and also confirms Tacticool's substandard reputation. Very unprofessional and a bad business. The credit isn't worth the fight. He can have it. Any rebuttal of this statement is simply not the truth. Find someone else. There are plenty of good ones out there.

Short story about my recent interaction with this place. I dropped off two barrels and a spiral…read morefluted bolt to be cerakoted September 15. The owner himself told me he had lost a cerakoting guy but that it would be about a month for him to do it. He went on to describe how he'd use clay in the fluting to accomplish this. Great I told him I don't really care about the two barrels, but I want the bolt back for hunting season. A month would've been October 15. I called to check on this in early November and was told there's nothing listed beside my name. But that it should almost be done. Today nine weeks later after I originally dropped it off I went into the shop to see how things were going. The owner proceeded to tell me that he really only likes to do simple stuff, but that he could call somebody to see if they'd be interested in doing this. Are you freaking kidding me? It would've taken two minutes to give me a phone call to tell me that you didn't want to do this anymore. Instead, I've gotta find out halfway through gun season that the project isn't even started? Wow just wow.

Great customer service, knowledge, and trustworthy. Very helpful on helping me complete my AR…read morebuild. Most definitely will be coming back to do my FFL transfers!!!

Extremely knowledgeable and great customer service. He was key in helping me move and get situated…read morein SA

Just stopped in to look for a holster and Josh was very helpful with answering questions my…read morechildren had with the knives and was very patient with me while I made a choice on a new firearm.

I have been a longtime, loyal customer to this establishment. I recently purchased a firearm from…read morethem and was met with utter silence and scowls. The staff and ownership are rude and ignored me like I wasn't even in the store. Not even a simple acknowledgement or can I help you. Also they are selling the same inventory used/new for the same price on certain firearms. Thats a real bait and switch to a novice buyer! Price gouging has been apparent for a while here. They will lowball you on any trades or firearms you sell! This was my last call and won't ever help support this establishment again! Good luck surviving with the new laws coming in place July 1st. With the work ethic and customer service your displaying it'll be no time before you close your doors. I'd give you less than 1 star if I could.

spent some time with the in house gunsmith, Ace, very knowledgable and capable craftsman. I would…read morefeel confident leaving any of my guns with him to fix if needed. Great gun shop where I've purchased a majority of my firearms and spend most of my range time at.

Great place, low key knowledgeable people If they don't have…read moreit (which is rare) They can get it

This was my first visit to the shop. The FFL transfer fee is only $25. The young woman who handled…read morethe transaction was friendly and efficient. She also sold me the holster I needed. I'll be back!

Great customer service and gun shop. Will be coming back in the future. Has enough of a section…read moreof pistols and rifles....well worth the trip.

This is my spot for anything firearms related. The owner and staff are very knowledgeable, down to…read moreearth and cool. They can order anything that might not be on the shelf and they have a good selection of pistols and rifles. Their prices are the best I've seen in the area as well. I've purchased 5 pieces so far. Go check

From the owner: ISFA-4 Defense Supply Company specializes in firearm sales for both first-time buyers and…read moreexperienced owners, with a strong focus on education, safety, and no-pressure service. We offer a wide selection of firearms, ammunition for range use and personal defense, suppressors with clear guidance through the NFA process, and quality optics, lights, and firearm accessories. We also provide reliable FFL transfers, efficient paperwork handling, and clear communication throughout the process. From start to finish, our team is committed to accuracy, compliance, and making every transaction smooth and stress-free. Customers choose ISFA-4 for knowledgeable recommendations, honest advice, and dependable follow-through.

My husband and I like coming here; it's become a holiday tradition. Puts us in a festive mood for…read moresure. I do find it expensive, but it's fun walking around looking for unique items. I did find some candles with unique scents, some on sale, and a vest for my daughter, also on sale. So good day all around. Family-friendly where you can bring your kids to meet Santa. Also, our cashier was so nice and thoughtful. She really tried to pack our candles the safest way. She mentioned she wished you all had something to wrap things in considering the type of items you sell. I have to say, I agree. Overall, I say, In the area? Check Them Out!

Not the largest bass pro according to my beau but great for all your shooting, hunting, fishing…read moreetc. needs and whims. There's even a fish tank for freshwater fish and target practice ala carnival style. Clean , organized. Checkout staff was nice reminding you to hold the bag handles since plastic bags are thin and flimsy. We got several Items: a duck toy for our baby golden doodle Lulu, and bullets for target shooting.

Great selection of guns owner was very rude and confrontational wasn't welcoming.The prices was…read more regular no really no discounts better prices around the city

Very expensive and not very friendly, in my limited experience. I will not be returning to this…read morebusiness.

I had taken my grandmother's 1927 wedding ring in for major repairs. I couldn't believe what a…read moregreat job they had done, it was beautiful! At the beginning they quoted me what I thought was a good price so I prepaid, when they were finished I actually got a refund! I would highly recommend this store to anyone and will do business with them again.

I came in for a new watch battery and face plate change of a Bullova watch. They quickly…read moreaccommodated me while I waited. Unfortunately, Bullova uses their own faces so they couldn't fix that. I browsed the jewelry while they worked. When my watch was ready, the woman shared such great information with me about jewelry and different options I should consider before upgrading my engagement ring. I'll definitely be back!