I'm only giving them 2 stars because we are overall very satisfied with the quality of our cabinets.
However, I would never do business with this company again for these reasons:
1. Very unprofessional
2. Lack of communication on several accounts
3. Lack of timeliness
4. Dishonest company
Measurements for the placement of the island was off by a foot. So we have small holes in our new wood floors from them having to move and reinstall the island.
I would never allow Forrest, one of their managers, back into my home for several reasons. He installed the island drawers incorrectly. When the installer called Forrest to tell him the drawers were off, Forrest replied, "I asked the customer if they looked okay, and they did not notice the gap, so just leave it the way it is." The installer fixed it and said he would never knowingly improperly install something without fixing it. (This installer does not work for Precision Homes, he is contracted out by them).
Forrest also scraped up my brand new wood floors with his drill, which was obvious it was an accident, but he then quickly covered up the deep scratch with a blanket to hide it from me.
We decided to order decorative panels for the sides of the cabinets, shortly after the cabinets were installed. We paid for the deco doors early Dec 2019 and they were not installed until late April 2020. I took time off from work on three separate occasions for the deco door install; however, the install did not happen until the 4th attempt because the wrong parts were ordered, measurements were off again, and/or the panels were damaged.
Communication with both Jennifer and Forrest was awful throughout the whole process. Did not matter if it was communication via email or phone call, both had issues getting back with me on multiple occasions. read more